Duke Raleigh Hospital Plaza Pharmacy

★★★★★
As a Duke Health hospital, Duke Raleigh Hospital offers exceptional medical care and an outstanding experience that focuses on meeting your needs. Our mission is to improve health, advance knowledge, and inspire hope. Our vision is to be the trusted leader in healthcare through outstanding quality, an unparalleled patient experience, innovative care delivery, and our commitment to the community.
  • 3400 Wake Forest Rd

    Raleigh, NC 27609

    Map & Directions
  • 919-954-3921

About Duke Raleigh Hospital Plaza Pharmacy

Categories
Details
Hours
Daily 12am-11:55pm

Health & Medical

Health & Medical
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I was in the hospital for a week on the 5th floor. During this time the floor was under heavy construction. The nursing and maintenance staff used my room for storage! They placed a bedside commode in my shower and I was unable to

3
★★★★★

I was in the hospital for a week on the 5th floor. During this time the floor was under heavy construction. The nursing and maintenance staff used my room for storage! They placed a bedside commode in my shower and I was unable to

.

We had used Rex hospital last year and it was super organized and very clean. I'm a germophobe and notice everything.

However, Duke was not QUITE as sterile feeling as Rex. In the patient room a drape (a famous source of germs) was hung where you had to brush against it to use the soap for the wash basin. I thought the patient should have their own basin and not wash/brush teeth where the workers (I guess) wash before a patient visit. (However I never saw them use the basin.) I also observed the housekeeping visit and if that is all they do between patients it's not enough to stop infection. I also saw a nurse or aide purchase food at the cafe and immediately stick her fingers into it and eat some. The breakfast foods were self serve in open bins which seems like a bad idea at a hospital, even with a "sneeze guard." The handle of the scoop dragged into the food and was an obvious place for people to touch with their fingers. Not to mention the lack of a single vegetable option except maybe an iceberg salad in the fridge (didn't notice). I ordered eggs from the cook to avoid the self serve but they were really badly cooked and unnecessarily greasy. As he was only doing breakfast he could have turned down the grill and turned out a decent egg. Prices of breakfast were great though.

BIG issue for us was that my husband (about six feet tall) TWICE bumped his head on a ridge sticking out from the furniture opposite his bed. It was projecting out to hold an oversize TV. Just the height that a tall person would miss. (I have a vague memory that Rex hospital had exactly the same furniture and that my husband bumped his head there too.)
His surgical gurney was also insanely short, so his feet stuck off halfway up his calves. That's very uncomfortable.

The hospital was compact so getting to and from one's car was easy, but like all hospitals it had lousy directions so the first visit was a bit panicky.

Organization/communication seemed a bit less than at Rex last year.

2
★★★★☆

We had used Rex hospital last year and it was super organized and very clean. I'm a germophobe and notice everything.

However, Duke was not QUITE as sterile feeling as Rex. In the patient room a drape (a famous source of germs) was hung where you had to brush against it to use the soap for the wash basin. I thought the patient should have their own basin and not wash/brush teeth where the workers (I guess) wash before a patient visit. (However I never saw them use the basin.) I also observed the housekeeping visit and if that is all they do between patients it's not enough to stop infection. I also saw a nurse or aide purchase food at the cafe and immediately stick her fingers into it and eat some. The breakfast foods were self serve in open bins which seems like a bad idea at a hospital, even with a "sneeze guard." The handle of the scoop dragged into the food and was an obvious place for people to touch with their fingers. Not to mention the lack of a single vegetable option except maybe an iceberg salad in the fridge (didn't notice). I ordered eggs from the cook to avoid the self serve but they were really badly cooked and unnecessarily greasy. As he was only doing breakfast he could have turned down the grill and turned out a decent egg. Prices of breakfast were great though.

BIG issue for us was that my husband (about six feet tall) TWICE bumped his head on a ridge sticking out from the furniture opposite his bed. It was projecting out to hold an oversize TV. Just the height that a tall person would miss. (I have a vague memory that Rex hospital had exactly the same furniture and that my husband bumped his head there too.)
His surgical gurney was also insanely short, so his feet stuck off halfway up his calves. That's very uncomfortable.

The hospital was compact so getting to and from one's car was easy, but like all hospitals it had lousy directions so the first visit was a bit panicky.

Organization/communication seemed a bit less than at Rex last year.

Pros: Clean, friendly, easy to get around

Cons: Not as organized as Rex; bad cafe; set up for short patients

.

A few years back, I was transported to the Emergency Room at Raleigh Community Hospital. I had fallen off my bike and had broken my arm in two places, causing bones to poke out. My father drove me to the Emergency Room and took about nearly an hour until they attended to our needs. I was a little kid, and scared for my life. But after they got to me, the assistants were very nice to me and took good care of me. Though the emergency room staggers, once you are helped you are in very good hands.

PROS: employees show carefulness
CONS: slow emergency room

4
★★★★☆

A few years back, I was transported to the Emergency Room at Raleigh Community Hospital. I had fallen off my bike and had broken my arm in two places, causing bones to poke out. My father drove me to the Emergency Room and took about nearly an hour until they attended to our needs. I was a little kid, and scared for my life. But after they got to me, the assistants were very nice to me and took good care of me. Though the emergency room staggers, once you are helped you are in very good hands.

PROS: employees show carefulness
CONS: slow emergency room

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