Best Friends Pet Hotel

★★★★☆
  • 10301 Feldfarm Lane

    Charlotte, NC 28210

    Map & Directions
  • 704-752-0504

About Best Friends Pet Hotel

Categories
  • Pet Boarders and Sitters
  • Pet Sitting
  • Kennels
  • Pet Grooming
Details
  • Dog Daycare
Hours
M-F 7am-7pm, Sa 8am-5pm, Su 11am-5pm
Special Offer
Reserve Now!
Emails
  • pvl@bestfriends.net
Year Established
  • 2002
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Services
  • Boarding
  • Grooming
  • Doggy Day Camp

Pets & Animals

Pets & Animals
More choices in Charlotte:
Resultset_next

PetSmart

5401 South Blvd Charlotte, NC

Resultset_next

Paws Unleashed

2135 Ayrsley Town Blvd. Suite B Charlotte, NC

4.1818 11
Hi! Sign in to let us know how Best Friends Pet Hotel was?
Write a Review
.

My family travels a lot with my husbands job. We have moved several places over the past few years. Our family Lab, Max is just as much a member of our family as any of us and we always worry when we have to go out of town. Best Friends is by far the best place he has ever been. He gets so excited when we pull down Park Rd to go to "puppy school". The offer a generous discount on boarding and camp. He consistently comes home well fed, clean and happy. The staff go above and beyond for all their dog guests and humans and really know what they are doing. They greet Max by name and he goes flying to them all wiggles! It is precious. Nothing will ever sway me away from here!

5
★★★★★

My family travels a lot with my husbands job. We have moved several places over the past few years. Our family Lab, Max is just as much a member of our family as any of us and we always worry when we have to go out of town. Best Friends is by far the best place he has ever been. He gets so excited when we pull down Park Rd to go to "puppy school". The offer a generous discount on boarding and camp. He consistently comes home well fed, clean and happy. The staff go above and beyond for all their dog guests and humans and really know what they are doing. They greet Max by name and he goes flying to them all wiggles! It is precious. Nothing will ever sway me away from here!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have used Best Friends Pet Care in Charlotte NC for 5 years. We started with 1 dog (Manda) and have added a second (Nova) to our pack. They both LOVE going to Day Camp several times a week and playing with their friends and the counselors. They come home exhausted! And we all know, a tired dog is a happy dog :-). We have also used their boarding faciities (in fact I just dropped them off today for a quick mid-week getaway). They always come home looking good from their go home grooming. The counselors and managers at Best Friends are awesome! They put up with my constant calling when we are traveling 'just to check in', send pictures to my e-mail account so I can laugh at my 'babies', and treat them as if they were their own. I can't say enough about how much I truly love these people, other than that I trust my dogs with them....and if you knew me...you'd understand how much that means.

5
★★★★★

We have used Best Friends Pet Care in Charlotte NC for 5 years. We started with 1 dog (Manda) and have added a second (Nova) to our pack. They both LOVE going to Day Camp several times a week and playing with their friends and the counselors. They come home exhausted! And we all know, a tired dog is a happy dog :-). We have also used their boarding faciities (in fact I just dropped them off today for a quick mid-week getaway). They always come home looking good from their go home grooming. The counselors and managers at Best Friends are awesome! They put up with my constant calling when we are traveling 'just to check in', send pictures to my e-mail account so I can laugh at my 'babies', and treat them as if they were their own. I can't say enough about how much I truly love these people, other than that I trust my dogs with them....and if you knew me...you'd understand how much that means.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have never used the boarding services at Best Friends in Charlotte, NC, but I have used their grooming services for nearly 5 years. I take my standard poodle every 2 weeks and she is consistently returned to me in beautiful, perfect condition. The staff is extremely personal and courteous. I am very persnickety about my dog and Best Friends always gets high marks from me!

5
★★★★★

I have never used the boarding services at Best Friends in Charlotte, NC, but I have used their grooming services for nearly 5 years. I take my standard poodle every 2 weeks and she is consistently returned to me in beautiful, perfect condition. The staff is extremely personal and courteous. I am very persnickety about my dog and Best Friends always gets high marks from me!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been taking Max to doggie day care at Best Friends for over a year and he loves it!! Max gets so excited when we walk in and the staff greet him by name, he has to give everyone a lick before going back to play. The staff is very well trained and is patient and loving to all the animals visiting the facility. The animals are in a clean, safe environment. Best Friends does offer boarding services which we use frequently. The check in and out process for boarding is always easy, and they offer pick up on Sundays with convenient hours which is a plus. I have always had a great experience with Best Friends in Pineville and would highly recommend.

5
★★★★★

I have been taking Max to doggie day care at Best Friends for over a year and he loves it!! Max gets so excited when we walk in and the staff greet him by name, he has to give everyone a lick before going back to play. The staff is very well trained and is patient and loving to all the animals visiting the facility. The animals are in a clean, safe environment. Best Friends does offer boarding services which we use frequently. The check in and out process for boarding is always easy, and they offer pick up on Sundays with convenient hours which is a plus. I have always had a great experience with Best Friends in Pineville and would highly recommend.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Best Friends is fantastic and my little guy (Ollie) loves going there! Ollie goes to 'school' (ie Doggie Day Care) 2 or 3 times per week, boards with them several weeks per year and this is the only place where he is groomed. (And the best part about Doggie Day Care is that Ollie is exhausted and drops after a day of playing with all his buddies! :-) )\r
\r
The staff is always very caring, considerate and concerned - they know Ollie and, more importantly, he absolutely adores them! I always joke with the staff that Ollie seems more excited to see them (and give them puppy kisses) than me.\r
\r
My job requires that I travel a fair amount and unfortunately recently had to board Ollie while he was recovering from an illness. I was worried and feeling very guilty about leaving him but the staff took EXCELLENT care of him (administering his med, etc) and by the time I returned at the end of the week, Ollie was nearly 100%. Knowing how worried I was, the staff also went out of their way to send me email updates and photos to let me know how he was doing while I was gone. This was such a relief and so very much appreciated!\r
\r
To net it out, Best Friends is a full service facility that cares as much about our pets as much as we (the owners) do. I can't imagine taking Ollie anywhere else!

2
★★★★★

Best Friends is fantastic and my little guy (Ollie) loves going there! Ollie goes to 'school' (ie Doggie Day Care) 2 or 3 times per week, boards with them several weeks per year and this is the only place where he is groomed. (And the best part about Doggie Day Care is that Ollie is exhausted and drops after a day of playing with all his buddies! :-) )\r
\r
The staff is always very caring, considerate and concerned - they know Ollie and, more importantly, he absolutely adores them! I always joke with the staff that Ollie seems more excited to see them (and give them puppy kisses) than me.\r
\r
My job requires that I travel a fair amount and unfortunately recently had to board Ollie while he was recovering from an illness. I was worried and feeling very guilty about leaving him but the staff took EXCELLENT care of him (administering his med, etc) and by the time I returned at the end of the week, Ollie was nearly 100%. Knowing how worried I was, the staff also went out of their way to send me email updates and photos to let me know how he was doing while I was gone. This was such a relief and so very much appreciated!\r
\r
To net it out, Best Friends is a full service facility that cares as much about our pets as much as we (the owners) do. I can't imagine taking Ollie anywhere else!

Pros: Everything, where do I start?

Cons: None!

.

We have been using best friends for several years and it has always been a pleasant experience. Our two dogs are always happy clean and well cared for. They get so excited when we turn down their road! We would never go anywhere else; all of our friends use them and it seems every vet and tech and the emergency clinic trusts them as well. If our veterinary clinic and emergency clinic uses them and recommends them they have to be and are simply the best!

1
★★★☆☆

We have been using best friends for several years and it has always been a pleasant experience. Our two dogs are always happy clean and well cared for. They get so excited when we turn down their road! We would never go anywhere else; all of our friends use them and it seems every vet and tech and the emergency clinic trusts them as well. If our veterinary clinic and emergency clinic uses them and recommends them they have to be and are simply the best!

.

My dog loves doggy day care here. He enjoys playing all day with his dog friends. He loves the staff and gets so excited when we get in the car and head the direction of Best Friends. It is so nice when he is tired at the end of the day, it keeps him very happy. it is also nice that he can stay here and board and I always know that he is well taken care of. The cleanest and most caring kennel he has ever been to.

5
★★★★★

My dog loves doggy day care here. He enjoys playing all day with his dog friends. He loves the staff and gets so excited when we get in the car and head the direction of Best Friends. It is so nice when he is tired at the end of the day, it keeps him very happy. it is also nice that he can stay here and board and I always know that he is well taken care of. The cleanest and most caring kennel he has ever been to.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This place is so adorable and everone that works there is highly educated in their field. They love what they are doing and it shows. Molly thinks she is going to play with all of her friends when I ask her if she wants to go to camp--that is what we call Best Friends. They have so many activities to choose from, they can even have a holiday meal or ice cream delivered to their room. The kennels are large and the building is air conditioned. it does not smell like animals and the level of care they give their guests is unsurpassable. Molly had to go to her vet for a check up while we were away and they took her for us at no cost. I will never go anywhere else for her needs, plus they all know her and she loves them!

2
★★★★★

This place is so adorable and everone that works there is highly educated in their field. They love what they are doing and it shows. Molly thinks she is going to play with all of her friends when I ask her if she wants to go to camp--that is what we call Best Friends. They have so many activities to choose from, they can even have a holiday meal or ice cream delivered to their room. The kennels are large and the building is air conditioned. it does not smell like animals and the level of care they give their guests is unsurpassable. Molly had to go to her vet for a check up while we were away and they took her for us at no cost. I will never go anywhere else for her needs, plus they all know her and she loves them!

Pros: Large climate controlled kennels, open on Sundays, very clean, educated, service

Cons: ....?

.

After visiting BF daycare I was very upset. My dog has been to several daycares in different cities and I have never had a complaint. After taking him home for the day, he cowarded when I bent to pet him as if I was going to him. He has NEVER done this before. The whole night there was something weird about his behavior. He also was wet, covered in urine when I picked him up. The dogs do not go outside the entire day and are kept in a very small room.The staff is also ill prepared in handing so many dogs. I would not recommend Best Friends in Pineville to anyone. Needless to say, we will not be back.

1
★☆☆☆☆

After visiting BF daycare I was very upset. My dog has been to several daycares in different cities and I have never had a complaint. After taking him home for the day, he cowarded when I bent to pet him as if I was going to him. He has NEVER done this before. The whole night there was something weird about his behavior. He also was wet, covered in urine when I picked him up. The dogs do not go outside the entire day and are kept in a very small room.The staff is also ill prepared in handing so many dogs. I would not recommend Best Friends in Pineville to anyone. Needless to say, we will not be back.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Best Friends Resort is a step up from the old kennels, where dogs were kept in cages and not socialized. They offer cageless daycare, which allows the dogs to learn to interact with other dogs. It is a big business and there are a LOTS of dogs. When my son and I toured the facility, one of the cages, located in the boarding section, was left open. The dog was OK, but it was a second tier cage. I found this very troublesome. It was feeding time and we were told the lady was coming right back. I guess mistakes are bound to happen, but it's still a scary situation.

PROS: Better than old-fashion kennels
CONS: LOTS and LOTS of dogs

3
★★★☆☆

Best Friends Resort is a step up from the old kennels, where dogs were kept in cages and not socialized. They offer cageless daycare, which allows the dogs to learn to interact with other dogs. It is a big business and there are a LOTS of dogs. When my son and I toured the facility, one of the cages, located in the boarding section, was left open. The dog was OK, but it was a second tier cage. I found this very troublesome. It was feeding time and we were told the lady was coming right back. I guess mistakes are bound to happen, but it's still a scary situation.

PROS: Better than old-fashion kennels
CONS: LOTS and LOTS of dogs

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This resort is clean and safe. The best part about it is that you can have your dog trained while they are being boarded. Its great to drop your puppy off while you go away for a week and come back to find that they know sit and stay!

4
★★★★☆

This resort is clean and safe. The best part about it is that you can have your dog trained while they are being boarded. Its great to drop your puppy off while you go away for a week and come back to find that they know sit and stay!

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Best Friends Pet Hotel

 

Wait, you're the expert.

If you've been to or used Best Friends Pet Hotel, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review