Archadeck Of Raleigh Durham

★★★☆☆
  • 7429 ACC Blvd Ste 115

    Raleigh, NC 27617

    Map & Directions
  • 919-957-2800

About Archadeck Of Raleigh Durham

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3.0 1
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I recently had a deck built by Archadeck (July 2006). I choose this company over several other companies that I got quotes from based on reputation alone. They have a very good reputation, but have a little trouble living up to it.

Cons:
* They had trouble meeting their scheduled timeframe. I realize at the time the project was to begin, we had some rain - but it took them an additional 2 weeks to get started. They finally started the project on 6/6/06 and completed it on 7/31/06.

* The workers would tell me that they would be there and not show up when they said they would. Sometimes I would get a call saying they weren't coming, sometimes I wouldn't (more often not).

* They left my backyard littered with soda bottles and cigarette butts on a regular basis.

* The salesman didn't know the product very well, or he would have given better suggestions.

* The billing clerk attempted to bill final payment before the final inspection was completed.

2 biggest issues:

They just completed this project and already there is a high degree of wood shrinkage. I realize that this is wood and it will expand and contract. Their partner/owner stated that this was common because of it being in direct sunlight. If this was the case, the salesman should have warned me about this and I would have spent the extra $2000 and had the composite installed, or I would have gone with a covered deck.

Big issue 2 is the time schedule/cost vs design of the deck. I had a simple design; 20' by 15' platform off the back of my house. Simple enough, well this simple project took 46 days to complete and cost about $6050.

Good Points:

Their workers and staff are friendly.

The partner/owner seems to really care about the reputation of the product.

In retrospect, I believe that I would have gone a different direction with this project.

1
★★★☆☆

I recently had a deck built by Archadeck (July 2006). I choose this company over several other companies that I got quotes from based on reputation alone. They have a very good reputation, but have a little trouble living up to it.

Cons:
* They had trouble meeting their scheduled timeframe. I realize at the time the project was to begin, we had some rain - but it took them an additional 2 weeks to get started. They finally started the project on 6/6/06 and completed it on 7/31/06.

* The workers would tell me that they would be there and not show up when they said they would. Sometimes I would get a call saying they weren't coming, sometimes I wouldn't (more often not).

* They left my backyard littered with soda bottles and cigarette butts on a regular basis.

* The salesman didn't know the product very well, or he would have given better suggestions.

* The billing clerk attempted to bill final payment before the final inspection was completed.

2 biggest issues:

They just completed this project and already there is a high degree of wood shrinkage. I realize that this is wood and it will expand and contract. Their partner/owner stated that this was common because of it being in direct sunlight. If this was the case, the salesman should have warned me about this and I would have spent the extra $2000 and had the composite installed, or I would have gone with a covered deck.

Big issue 2 is the time schedule/cost vs design of the deck. I had a simple design; 20' by 15' platform off the back of my house. Simple enough, well this simple project took 46 days to complete and cost about $6050.

Good Points:

Their workers and staff are friendly.

The partner/owner seems to really care about the reputation of the product.

In retrospect, I believe that I would have gone a different direction with this project.

Pros: Friendly Staff

Cons: Sales did not know the product. Expensive lesson to learn about shopping around a little more.

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