Two Men And A Truck

★★★☆☆
  • 108 Landmark Dr

    Greensboro, NC 27409

    Map & Directions
  • 336-297-1500

About Two Men And A Truck

Hours
Monday: 8:00 AM - 5:00 PM; Tuesday: 8:00 AM - 5:00 PM; Wednesday: 8:00 AM - 5:00 PM; Thursday: 8:00 AM - 5:00 PM; Friday: 8:00 AM - 5:00 PM; Saturday: 9:00 AM - 5:00 PM; Sunday: Closed
2.5 2
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I want to take a moment to describe what an awful experience I had with a local company. I moved recently and had to pick a moving company. I went with two men and a truck. What a mistake. They took a simple 2 bedroom move and turned it into a 16 hour nightmare. They did not show up the morning of the move. When I called them they said I was down for a different day. I explained I had confirmed just a day or two before and had a letter with the days date on it. They half heartedly apologized. Said they would have some one come to move me between 12 and 1. They were supposed to arrive between 8 and 9. They did not arrive until 230 in the afternoon. When they showed up they did not have the inventory correct or tools at all. They spent hours on a ping pong table which I listed first. They said it was not in the list. They made me sign a document stating it would take longer but at 3 pm I had no choice. I tried to call the office but they closed at 2 pm. So now I am stuck because I was moving to a new apartment and had to be there before 5. The guy I called said I did not know you were on a time limit. I explained it would not have been an issue if the had been there on time. He said just leave the movers they can lock up and return keys. The movers asked for a tip upfront and seemed pissed they had to do another job. When I left they said it should only take about 2 hours. They called me at 545 and said they were almost done and would be on the way. When they did not arrive 1:20 minutes later I called and they said they did not have any tools and it was taking them linger but would be on the way in 5 minutes. They did not show up until 8:30 pm. When they arrived I did as much work as they did and had to hustle because time was mounting. One guy seemed really over it and was just half working. So I paid them to do a half job and for me to work just as hard. During this experience I was emailing the company of all updates. I told them I was not happy about the additional time because the guys were not forthcoming about the amount of time or what was taking them so long. When they arrived they said finally the looked in my tool box and got a hammer. So how long did they just sit there? At $110 an hour? When they finally left around 10 pm I paid because I was so exhausted I just wanted it to end. I had been up since 6 am getting ready for them to arrive at 8 am. The office staff and manager seemed to not take it seriously. It took about two weeks to even get a return call from the district manager. When I did she explained that they were using my situation as attaining scenario since the whole thing was botched from beginning. To end. But this took weeks and multiple calls on my end. She finally offered a 110 refund. Lol. I spent 16 hours in this nightmare and weeks trying get resolution and my time is worth 110 bucks. I told them I was trying to hold down a new job and could not mess wih this anymore. I tried to have my mother act on my behalf and the lady was rude and said she could not discuss it with her. This companies logo state "movers who car". That is the biggest joke ever. They were a disaster and treated me like I did not matter at all. I say since this company thinks it has more customers than it can handle and service or satisfaction does not matter then I say choose someone else. Choose anyone else. Find a company who thinks your time is as valuable as theirs and that truly does care

1
★☆☆☆☆

I want to take a moment to describe what an awful experience I had with a local company. I moved recently and had to pick a moving company. I went with two men and a truck. What a mistake. They took a simple 2 bedroom move and turned it into a 16 hour nightmare. They did not show up the morning of the move. When I called them they said I was down for a different day. I explained I had confirmed just a day or two before and had a letter with the days date on it. They half heartedly apologized. Said they would have some one come to move me between 12 and 1. They were supposed to arrive between 8 and 9. They did not arrive until 230 in the afternoon. When they showed up they did not have the inventory correct or tools at all. They spent hours on a ping pong table which I listed first. They said it was not in the list. They made me sign a document stating it would take longer but at 3 pm I had no choice. I tried to call the office but they closed at 2 pm. So now I am stuck because I was moving to a new apartment and had to be there before 5. The guy I called said I did not know you were on a time limit. I explained it would not have been an issue if the had been there on time. He said just leave the movers they can lock up and return keys. The movers asked for a tip upfront and seemed pissed they had to do another job. When I left they said it should only take about 2 hours. They called me at 545 and said they were almost done and would be on the way. When they did not arrive 1:20 minutes later I called and they said they did not have any tools and it was taking them linger but would be on the way in 5 minutes. They did not show up until 8:30 pm. When they arrived I did as much work as they did and had to hustle because time was mounting. One guy seemed really over it and was just half working. So I paid them to do a half job and for me to work just as hard. During this experience I was emailing the company of all updates. I told them I was not happy about the additional time because the guys were not forthcoming about the amount of time or what was taking them so long. When they arrived they said finally the looked in my tool box and got a hammer. So how long did they just sit there? At $110 an hour? When they finally left around 10 pm I paid because I was so exhausted I just wanted it to end. I had been up since 6 am getting ready for them to arrive at 8 am. The office staff and manager seemed to not take it seriously. It took about two weeks to even get a return call from the district manager. When I did she explained that they were using my situation as attaining scenario since the whole thing was botched from beginning. To end. But this took weeks and multiple calls on my end. She finally offered a 110 refund. Lol. I spent 16 hours in this nightmare and weeks trying get resolution and my time is worth 110 bucks. I told them I was trying to hold down a new job and could not mess wih this anymore. I tried to have my mother act on my behalf and the lady was rude and said she could not discuss it with her. This companies logo state "movers who car". That is the biggest joke ever. They were a disaster and treated me like I did not matter at all. I say since this company thinks it has more customers than it can handle and service or satisfaction does not matter then I say choose someone else. Choose anyone else. Find a company who thinks your time is as valuable as theirs and that truly does care

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and very polite!

We had to move from one apartment building to another, about 2 buildings down. It was not an easy move because we have lots of big items and it was down 2 flights of stairs and then up 3. The men were early to arrive, called me "ma'am", took care of our property with ease and completed the task in under an hour.

The price was reasonable as far as moving expenses go, but we were happy b/c they did not dilly dally and they got the move done in such a short amount of time that our bill was less than we had expected.

The customer service team I spoke with the set up the move was very professional and courteous as well.

I highly recommend this company.

4
★★★★☆

and very polite!

We had to move from one apartment building to another, about 2 buildings down. It was not an easy move because we have lots of big items and it was down 2 flights of stairs and then up 3. The men were early to arrive, called me "ma'am", took care of our property with ease and completed the task in under an hour.

The price was reasonable as far as moving expenses go, but we were happy b/c they did not dilly dally and they got the move done in such a short amount of time that our bill was less than we had expected.

The customer service team I spoke with the set up the move was very professional and courteous as well.

I highly recommend this company.

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Business Response:

Thanks Suzee B. We look forward to hearing from you when you are ready to move again!

Message from Two Men And A Truck

We look forward to providing your business or your family with the service that has defined who we are in the moving industry. Our customers are the reason for our success and we look forward to letting you be the next person to tell all your friends about us. We stand behind our service with out any required deposits for services with the Greensboro office of Two Men And A Truck and provide Full Value Protection at no additional charge! This is to take away the concern that comes along with moving. We will impress you!

More about Two Men And A Truck

Two Men And A Truck offers moving services for homes and businesses. Our services include packing supplies and services, crating of specialty pieces, free stretch wrapping, local and long distant moving, internal moving or rearranging services, piano moving, climate controlled storage services, unpacking services, home staging services, and much more! Our service is exactly as the word service is defined. We provide customer service. Our customers tell it best, with over a 95% referral rating, our customers tell all their friends about the exceptional service they have received from Two Men And A Truck. Just ask around!

 

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