Sam's Xpress Lube

★★★★☆
  • 300 N Main St

    Lexington, NC 27292

    Map & Directions
  • 336-248-6586

Automotive

Automotive
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John Leonard- General Manager - Sam's car Wash & Lube Center\r
\r
In an attempt to address the review from 08/13/2013 here, Sam's regards honesty, integrity and quality in every part, service and interaction with each and every customer,

3
★★★★★

John Leonard- General Manager - Sam's car Wash & Lube Center\r
\r
In an attempt to address the review from 08/13/2013 here, Sam's regards honesty, integrity and quality in every part, service and interaction with each and every customer,

.

i want a job here for my first job u need to hire me

3
★★★★★

i want a job here for my first job u need to hire me

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We washed our 2008 Jeep Compass at Sams Car Wash today and we were impressed how nice everyone was to do their best to be helpful and answer questions for us. They did a great job on our car too. It looks so clean. I was taking my car to

3
★★★★★

We washed our 2008 Jeep Compass at Sams Car Wash today and we were impressed how nice everyone was to do their best to be helpful and answer questions for us. They did a great job on our car too. It looks so clean. I was taking my car to

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I had my car detailed there today 9-30-2011. After I had left the location I noticed they didn't clean the windows. I called and spoke to Kayla on the phone and her first reply was "The only thing I can tell you is to bring it back" in a

3
★★★★★

I had my car detailed there today 9-30-2011. After I had left the location I noticed they didn't clean the windows. I called and spoke to Kayla on the phone and her first reply was "The only thing I can tell you is to bring it back" in a

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I have always had a good experience when visiting Sam's Car Wash. Everyone is very polite,friendly, and helpful. They have always done a good job and they pay attention to detail. They even clean all the door jambs and mirror backs.

2
★★★★★

I have always had a good experience when visiting Sam's Car Wash. Everyone is very polite,friendly, and helpful. They have always done a good job and they pay attention to detail. They even clean all the door jambs and mirror backs.

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I've been going to Sam's for many years and have always bees satisfied with their service. Until this week, when I took my car for a wash. As soon as I left, I noticed something wrong on the trim of my dash. They were three damaged areas. I returned 10 minutes later and spoke to the manager. After some discussion he informed me that they did not do this damage and had videos that showed nothing out of the order. I returned and looked at the videos myself and there was no view from that side of the car on any part of the video. I have called the owner 2 times and asked him to return my calls, but he has not. Bottom line: They did $195 worth of damage to my car and the only thing they have said was "Have a good day!" BEWARE!

1
★☆☆☆☆

I've been going to Sam's for many years and have always bees satisfied with their service. Until this week, when I took my car for a wash. As soon as I left, I noticed something wrong on the trim of my dash. They were three damaged areas. I returned 10 minutes later and spoke to the manager. After some discussion he informed me that they did not do this damage and had videos that showed nothing out of the order. I returned and looked at the videos myself and there was no view from that side of the car on any part of the video. I have called the owner 2 times and asked him to return my calls, but he has not. Bottom line: They did $195 worth of damage to my car and the only thing they have said was "Have a good day!" BEWARE!

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Business Response:

My name is Jason and I'm the manager of Sam??s Car Wash and I just wanted to add the damage this customer is claiming is three melted spots on his passenger side dash area that could have only been caused by (1) a cigarette or (2) something hot enough to melt plastic. I personally walked the customer through the entire wash process to show him that nothing could have touched his dash that would ever be hot enough to melt plastic. As far as the camera views he discussed we had a clear shot of the process that took place and nothing entered his vehicle to cause this damage. Beforehand upon inspection of this customer??s vehicle I noticed an ashtray on each side of his vehicle and concluded that he may have had someone in his vehicle the night before and it was dark so he did not notice the marks until the next day after his vehicle was washed. In conclusion if by chance something out of the ordinary takes place I will take responsibility for it and repair damages as needed, but in this case this damage occurred elsewhere and we can't be held responsible for it.
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I've been going to Sam's for many years and have always bees satisfied with their service. Until this week, when I took my car for a wash. As soon as I left, I noticed something wrong on the trim of my dash. They were three damaged areas. I returned 10 minutes later and spoke to the manager. After some discussion he informed me that they did not do this damage and had videos that showed nothing out of the order. I returned and looked at the videos myself and there was no view from that side of the car on any part of the video. I have called the owner 2 times and asked him to return my calls, but he has not. Bottom line: They did $195 worth of damage to my car and the only thing they have said was "Have a good day!" BEWARE!

0
★☆☆☆☆

I've been going to Sam's for many years and have always bees satisfied with their service. Until this week, when I took my car for a wash. As soon as I left, I noticed something wrong on the trim of my dash. They were three damaged areas. I returned 10 minutes later and spoke to the manager. After some discussion he informed me that they did not do this damage and had videos that showed nothing out of the order. I returned and looked at the videos myself and there was no view from that side of the car on any part of the video. I have called the owner 2 times and asked him to return my calls, but he has not. Bottom line: They did $195 worth of damage to my car and the only thing they have said was "Have a good day!" BEWARE!

Pros: Always good in the past

Cons: Not any more!

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We've been getting our vehicles cleaned there for years now when we're in town and have not had any problems or complaints. We took our car just last week and the guys there did an excellent job of vacuuming and detailing out the car. The people there are super friendly and super fast and the prices are very reasonable. I do recommend Sam's Car Wash to anyone who needs a quick, affordable wash.

4
★★★★☆

We've been getting our vehicles cleaned there for years now when we're in town and have not had any problems or complaints. We took our car just last week and the guys there did an excellent job of vacuuming and detailing out the car. The people there are super friendly and super fast and the prices are very reasonable. I do recommend Sam's Car Wash to anyone who needs a quick, affordable wash.

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Business Response:

Thank you for the kind words, Sam

Message from Sam's Xpress Lube

We hope you are impressed with our service. If so, tell a friend. If not, please go to our website www.samswashlube.com and use our ??Rate Your Service? button on the Home Page or us our comment form in our Contact Us page and tell us. Thanks for looking, Sam

More about Sam's Xpress Lube

At Sam??s Car Wash & Sam??s Valvoline Express Care, customers can sit comfortably in a climate-controlled lobby while they watch their cars being serviced by the latest advances in car care technology. Our services include an Express Car Wash, Full Service Car Wash & wash specials that include Turtle Wax Ice & Rain-X. In addition; our services have expanded to include Express Auto Detailing, NC State Inspections and a Full Service Valvoline Quick Lube Oil Change. Service while you wait, no appointment necessary!

 

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