Valet Cleaners

★★☆☆☆

About Valet Cleaners

Details
Hours
Mon. - Fri. 7am - 5pm;Sat. 7am - 1pm;Sun. CLOSED

Personal Services

Personal Services
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We have used them for years when we are in North Carolina. They are prompt, reasonable and really friendly. The negative reviews seem quite strange. Certainly not the place I know. We drive about 5 miles each way past several other cleaners to go there which should tell you something.

5
★★★★★

We have used them for years when we are in North Carolina. They are prompt, reasonable and really friendly. The negative reviews seem quite strange. Certainly not the place I know. We drive about 5 miles each way past several other cleaners to go there which should tell you something.

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I do not know what happened to these other people that reviewed here, but my wife and I have lived in the area for over four years and the entire time we have used Valet Cleaners. Their service is fast, consistently good and everybody there is always kind and attentive. We never had any issues with damaged clothing, missing pieces or anything even close to that. They have done repairs to clothes for us, replaced buttons, etc. We only have good things to say about them.

5
★★★★★

I do not know what happened to these other people that reviewed here, but my wife and I have lived in the area for over four years and the entire time we have used Valet Cleaners. Their service is fast, consistently good and everybody there is always kind and attentive. We never had any issues with damaged clothing, missing pieces or anything even close to that. They have done repairs to clothes for us, replaced buttons, etc. We only have good things to say about them.

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I have had a couple of alterations done here that were, quite frankly, amateurish. I finally realized that the woman who does alterations (who is extremely nice) uses a very old sewing machine that only does a straight stitch. So if you have a knit that should be hemmed with a serger, take it somewhere else. She only can do hand-stitching or straight stitches on a machine. The other ladies in the cleaners are not particularly friendly. They have hung up the phone without saying "goodbye" or "thank you" or anything. And I have been made to feel like I had done something wrong if I ask for something to be ready on a certain day. I guess there just isn't much competition so they don't have to be kind to customers.

0
★☆☆☆☆

I have had a couple of alterations done here that were, quite frankly, amateurish. I finally realized that the woman who does alterations (who is extremely nice) uses a very old sewing machine that only does a straight stitch. So if you have a knit that should be hemmed with a serger, take it somewhere else. She only can do hand-stitching or straight stitches on a machine. The other ladies in the cleaners are not particularly friendly. They have hung up the phone without saying "goodbye" or "thank you" or anything. And I have been made to feel like I had done something wrong if I ask for something to be ready on a certain day. I guess there just isn't much competition so they don't have to be kind to customers.

Pros: Convenience

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Well...my experience wins as "worst ever" hands down. A few months ago I took two nice sweaters there to be cleaned...as you know they don't give claim slips. When I went back to get them they said they were never brought in. I was sure I had taken them there but decided I must be losing my mind and must have left them somewhere while traveling. A couple weeks ago I went back to get a comforter and...the woman behind the counter was wearing one of my sweaters! I told her I thought it was my sweater (it was very unique) and she snapped that her mother had given it to her three years before. I went home and got a photo of myself wearing the sweater and also called the company....a buyer told me the sweater had only been out this year. When we went back with this information, the OWNER came out and told us to get the hell out and never come back, then threatened to kick my husband's a$$. We were absolutely stunned but later learned this is a very shady business. I highly recommend avoiding them.

1
★☆☆☆☆

Well...my experience wins as "worst ever" hands down. A few months ago I took two nice sweaters there to be cleaned...as you know they don't give claim slips. When I went back to get them they said they were never brought in. I was sure I had taken them there but decided I must be losing my mind and must have left them somewhere while traveling. A couple weeks ago I went back to get a comforter and...the woman behind the counter was wearing one of my sweaters! I told her I thought it was my sweater (it was very unique) and she snapped that her mother had given it to her three years before. I went home and got a photo of myself wearing the sweater and also called the company....a buyer told me the sweater had only been out this year. When we went back with this information, the OWNER came out and told us to get the hell out and never come back, then threatened to kick my husband's a$$. We were absolutely stunned but later learned this is a very shady business. I highly recommend avoiding them.

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0 out of 1 people found this review helpful.

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This cleaner did not do as instructed in cleaning a gathered skirt. The skirt had been pleated and I wanted the skirt cleaned and NOT pleated, which should have cost $7 or $8. They pleated it and charged me $2 a pleat, of which there were 18. Cleaned a wool cape for $30, and did not get the stain out, which is why I had it dry cleaned. WAY too costly to do business with.

1
★☆☆☆☆

This cleaner did not do as instructed in cleaning a gathered skirt. The skirt had been pleated and I wanted the skirt cleaned and NOT pleated, which should have cost $7 or $8. They pleated it and charged me $2 a pleat, of which there were 18. Cleaned a wool cape for $30, and did not get the stain out, which is why I had it dry cleaned. WAY too costly to do business with.

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0 out of 1 people found this review helpful.

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I am uncertain why this cleaners was voted the best. I've overlooked a number of snafus there--less-than satisfactory alterations (some looked as if a child did them) creased shirts, and unsuccessful techniques at cleaning for which I was charged full price. When a pricey garment was ruined and they refused to make good on it (and were confrontational about it), that was the last straw. Cleaners are known for their tough policies, but this was the worst I've experienced.

1
★☆☆☆☆

I am uncertain why this cleaners was voted the best. I've overlooked a number of snafus there--less-than satisfactory alterations (some looked as if a child did them) creased shirts, and unsuccessful techniques at cleaning for which I was charged full price. When a pricey garment was ruined and they refused to make good on it (and were confrontational about it), that was the last straw. Cleaners are known for their tough policies, but this was the worst I've experienced.

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0 out of 1 people found this review helpful.

 

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