Holiday Inn Raleigh Downtown

★★★☆☆
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  • 320 Hillsborough St

    Raleigh, NC 27603-1726

    Map & Directions
  • 800-345-8082

3.0 2
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Oh wow where do I start. My husband and I were staying at the Clarion on 10/2/2009 to see Daniel Tosh, though the show was rescheduled we still went for a weekend get away from our 4 kids. Check in was alright, the room was small, the pillows on the bed were too small and bed left you with a stiff neck but clean. The water pressure and heat in the shower is wonderful. However the next day as we ventured out into town we noticed an extra 30.00 missing from our account, wanting to know where it came from, it was the Clarion Hotel...when we purchased the room the total was 230.00 and 260.00 was charged to our card and then came back around 4pm our room was never cleaned and when my honey went to get more towels there were none and they had to get some out of another room where those towels were meant for someone else staying in the hotel. Now granted there was a U2 Concert going on and a class reunion held at the hotel...but it is RALEIGH NC, NC STATE, HURRICANE HOCKEY, not to mention many other occasions in the area. This was piss poor management with a staff that is rude in inconsiderate. When we approached the front desk about the money issues they were rude and inconsiderate saying it was a deposit in case there were damages and we wouldn't get it back for 3 to 5 business days. OK I don't want to be cranky over 30.00 but when I balance my check book and account to the T and they don't notify me about their action I get pissed. Also when I went to complain about not being satisfied about no room cleaning, UN-authorized transaction on our account and lack of linens/towels in a hotel with 19 floors they couldn't care less...they made no effort to make an unsatisfied customer happy...for what we spent we expect to get the service...I will never stay there again. They need to re-evaluate their attitudes, pay attention to their customer satisfaction guarantee, prepare for big events and have the staff cleaning rooms before 10am with 2 or 3 maids per floor, and make sure you have more than adequate amounts of linens, towels, etc...for all guests.

2
★★☆☆☆

Oh wow where do I start. My husband and I were staying at the Clarion on 10/2/2009 to see Daniel Tosh, though the show was rescheduled we still went for a weekend get away from our 4 kids. Check in was alright, the room was small, the pillows on the bed were too small and bed left you with a stiff neck but clean. The water pressure and heat in the shower is wonderful. However the next day as we ventured out into town we noticed an extra 30.00 missing from our account, wanting to know where it came from, it was the Clarion Hotel...when we purchased the room the total was 230.00 and 260.00 was charged to our card and then came back around 4pm our room was never cleaned and when my honey went to get more towels there were none and they had to get some out of another room where those towels were meant for someone else staying in the hotel. Now granted there was a U2 Concert going on and a class reunion held at the hotel...but it is RALEIGH NC, NC STATE, HURRICANE HOCKEY, not to mention many other occasions in the area. This was piss poor management with a staff that is rude in inconsiderate. When we approached the front desk about the money issues they were rude and inconsiderate saying it was a deposit in case there were damages and we wouldn't get it back for 3 to 5 business days. OK I don't want to be cranky over 30.00 but when I balance my check book and account to the T and they don't notify me about their action I get pissed. Also when I went to complain about not being satisfied about no room cleaning, UN-authorized transaction on our account and lack of linens/towels in a hotel with 19 floors they couldn't care less...they made no effort to make an unsatisfied customer happy...for what we spent we expect to get the service...I will never stay there again. They need to re-evaluate their attitudes, pay attention to their customer satisfaction guarantee, prepare for big events and have the staff cleaning rooms before 10am with 2 or 3 maids per floor, and make sure you have more than adequate amounts of linens, towels, etc...for all guests.

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The Clarion in downtown Raleigh has a magnificent view, especially from the top floor, where a restaurant bar are located. The restaurant is generally buffet style, featuring a different menu each day. It is affordable and usually very tasty. While the Clarion is by far not the newest hotel in Raleigh, it certainly is well-run and clean. Staff is helpful. The parking deck is spiral and attached, making parking a snap. For any stay requiring very easy access to downtown or NC State, the Clarion is a great option.

4
★★★★☆

The Clarion in downtown Raleigh has a magnificent view, especially from the top floor, where a restaurant bar are located. The restaurant is generally buffet style, featuring a different menu each day. It is affordable and usually very tasty. While the Clarion is by far not the newest hotel in Raleigh, it certainly is well-run and clean. Staff is helpful. The parking deck is spiral and attached, making parking a snap. For any stay requiring very easy access to downtown or NC State, the Clarion is a great option.

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Message from Holiday Inn Raleigh Downtown

IHG Rewards Club Members: Get better savings with YOUR RATE. Book hotels direct at holidayinn.com for our lowest rates. You won't find these anywhere else. Discover all that downtown Raleigh has to offer at the Holiday Inn Raleigh Downtown, located in the heart of the city, where you will find everything... shopping, dining, entertainment and the arts. You are within easy walking distance to the Raleigh Convention Center, Duke Energy Center for the Performing Arts and five free museums. Located just 13 miles from the Raleigh-Durham International Airport, you'll spend less time in traffic and more time doing what you came to Raleigh to do. With easy access to Interstate 40, arriving from away or heading home has never been so easy. Whether you're traveling to Raleigh for businesses including Red Hat, Duke Energy, Wells Fargo and a walkable distance to Citrix ShareFile's new downtown location to name a few, or you're traveling just for fun, your room at the Holiday Inn Raleigh Downtown is your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, work center, plush towels and luxurious bedding means every night is a great night and every day starts right. Take in the panoramic views from the Skye Tower Restaurant and Lounge where you can enjoy our delectable cuisines. The best of Raleigh is waiting for you at the Holiday Inn Raleigh Downtown - Capital.. Holiday Inn® Full-Service Hotels & Resorts

No matter where you're traveling,you'll find a familiar place to stay at Holiday Inn® hotels. It's all the services and amenities you want and the value you expect. Holiday Inn is the perfect choice for both your business and leisure travel needs. With nearly 1,500 Holiday Inn hotels around the world,Holiday Inn remains the most popular hotel brand. At today's Holiday Inn,you will be sure to find a convenient location offering many features* to make your stay more enjoyable,such as:

• Comfortable guest rooms equipped with coffeemakers,hair dryers and irons
• Free high-speed Internet access in the U.S. & Canada**
• Kids Stay Free
• Full-service restaurant featuring:
• Kids Eat Free™ in the U.S. & Canada
• Best-4-Breakfast® in the U.S. & Canada
• Room service
• Swimming pool
• Relaxing lounge
• Fitness center
• Meeting facilities and the Holiday Inn Meeting Promise™
• Business Services
• IHG® Rewards frequent guest program

Editorial from

The Scene
From the 20th floor of this cylindrical tower set in the middle of downtown Raleigh, you'll get a bird's-eye view of the state legislative building's distinctive roof, church...

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