Pep Boys Auto Parts & Service

★★★☆☆
  • 3720 Capital Blvd

    Raleigh, NC 27604

    Map & Directions
  • 919-954-0618

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Smog Testing
Hours
M 7:30am-6pm, Tu-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      3.1429 7
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      .

      Excellent and helpful customer service. The service desk manager is extremely helpful and car knowledgable. Plus they beat the price (big time) given by the dealership for repairs. The car is running great.

      2
      ★★★★★

      Excellent and helpful customer service. The service desk manager is extremely helpful and car knowledgable. Plus they beat the price (big time) given by the dealership for repairs. The car is running great.

      .

      I had a good experience at the Raleigh location, it was worth the drive for me. Prvios mechanic that worked on my car melted one of the tubes that coolant goes through. They fixed it and were friendly. The only con is I returned a part I ordered that I didnt need. I got 2 phone calls later that week that my part was in and to come pick it up.

      2
      ★★★★☆

      I had a good experience at the Raleigh location, it was worth the drive for me. Prvios mechanic that worked on my car melted one of the tubes that coolant goes through. They fixed it and were friendly. The only con is I returned a part I ordered that I didnt need. I got 2 phone calls later that week that my part was in and to come pick it up.

      .

      I picked up some Ed Hardy TIGER seat covers tonight. The cashier at this location is beautiful. :-)

      5
      ★★★★★

      I picked up some Ed Hardy TIGER seat covers tonight. The cashier at this location is beautiful. :-)

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      .

      ahahahaha ramon the guy who got fired for paying some mechnics to work on his car without writing up a tickect...ramon the guy who does a state inspection on his own car and doesnt pay for it...ramon the guy who over charged a customer $2,300 worth of stuff she didnt need....a pretty honest guy right NOOO....a company that doesnt give a (cuz word) about their employees bc no body has recieved a rasise in 3 years BUT the managers still get bonuses...a boss man that smiles in your face and right wen u turn half way around stabbs u in the back or grabs ur butt if ur a female.......PEP BOYS SUCK

      1
      ★☆☆☆☆

      ahahahaha ramon the guy who got fired for paying some mechnics to work on his car without writing up a tickect...ramon the guy who does a state inspection on his own car and doesnt pay for it...ramon the guy who over charged a customer $2,300 worth of stuff she didnt need....a pretty honest guy right NOOO....a company that doesnt give a (cuz word) about their employees bc no body has recieved a rasise in 3 years BUT the managers still get bonuses...a boss man that smiles in your face and right wen u turn half way around stabbs u in the back or grabs ur butt if ur a female.......PEP BOYS SUCK

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      .

      Duhh reviewer D.N.A... Of course they are not going to accept credit card payment over the phone. For all they know you could be using a stolen card or someone else??s card without their authorization. I know I wouldn??t be happy if someone stole my credit card then used it to buy tires over the phone. But anyways, I personally went there to have my oil changed and tires replaced, rotated, and balanced, and just to have them take a look to make sure everything was ok and nothing was out of whack. Ramon was the manager on duty at the time and I asked him if he could take time to look at my car b/c I didn??t want anyone else doing it besides a manager b/c I explained to him what a bad experience I had at another location (not a pep boys) and sure enough he had no problem doing that for me since they were not busy at that time. He put the "customer first!!!" He gained my respect and I will always go back to pep boys and if he??s not working I will not let anyone else do my car. He didn??t try to charge me for excess stuff that I didn??t need.. He was very honest with me and professional and on top of all that everything was done in a very timely manner. Pep Boys, you guys have an EXCELLENT manager working for you!!!

      5
      ★★★★★

      Duhh reviewer D.N.A... Of course they are not going to accept credit card payment over the phone. For all they know you could be using a stolen card or someone else??s card without their authorization. I know I wouldn??t be happy if someone stole my credit card then used it to buy tires over the phone. But anyways, I personally went there to have my oil changed and tires replaced, rotated, and balanced, and just to have them take a look to make sure everything was ok and nothing was out of whack. Ramon was the manager on duty at the time and I asked him if he could take time to look at my car b/c I didn??t want anyone else doing it besides a manager b/c I explained to him what a bad experience I had at another location (not a pep boys) and sure enough he had no problem doing that for me since they were not busy at that time. He put the "customer first!!!" He gained my respect and I will always go back to pep boys and if he??s not working I will not let anyone else do my car. He didn??t try to charge me for excess stuff that I didn??t need.. He was very honest with me and professional and on top of all that everything was done in a very timely manner. Pep Boys, you guys have an EXCELLENT manager working for you!!!

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      .

      I went to this Pep boys because i was new in town and was familiar with the chain. I've had several oil changes and purchased a pair of tires a few months back. I only had the money for the oil change and was informed my rear tires were showing the steel belts and how dangerous this was. The problem occurred when i made arrangements with family members to help me with this emergency and utilize their credit card to purchase the tires. Only to be informed by Ramon that they "WILL NOT ACCEPT CREDIT CARD PAYMENTS VIA PHONE" and went back to his business. I said that since I'm unable to get the tires drop the car so i can find some place to get my tires. Then i was informed they already drained the oil from my engine. After completing the oil change for 85.00 they sent me off riding the tires they just told me were dangerous. If this is what they consider customer service for someone who has been a loyal customer since my move i can only say BEWARE FOR YOUR OWN SAFETY. I will never go back thank you Firestone on New Hope you guys truly helped me out of this jam.

      1
      ★☆☆☆☆

      I went to this Pep boys because i was new in town and was familiar with the chain. I've had several oil changes and purchased a pair of tires a few months back. I only had the money for the oil change and was informed my rear tires were showing the steel belts and how dangerous this was. The problem occurred when i made arrangements with family members to help me with this emergency and utilize their credit card to purchase the tires. Only to be informed by Ramon that they "WILL NOT ACCEPT CREDIT CARD PAYMENTS VIA PHONE" and went back to his business. I said that since I'm unable to get the tires drop the car so i can find some place to get my tires. Then i was informed they already drained the oil from my engine. After completing the oil change for 85.00 they sent me off riding the tires they just told me were dangerous. If this is what they consider customer service for someone who has been a loyal customer since my move i can only say BEWARE FOR YOUR OWN SAFETY. I will never go back thank you Firestone on New Hope you guys truly helped me out of this jam.

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      1 out of 1 people found this review helpful.

      .

      Called to check avaiability of a part and man on the phone was uncooperative and unpleasant. I would not recommend driving all the way over to their location without knowing if they have what it is I am in need of.

      1
      ★☆☆☆☆

      Called to check avaiability of a part and man on the phone was uncooperative and unpleasant. I would not recommend driving all the way over to their location without knowing if they have what it is I am in need of.

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