Rapid Tax

★★★☆☆

About Rapid Tax

Categories
  • Accountants
  • Tax Return Preparation
3.0 2
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I called two locations in order to ask questions based on information on their website. When I called one location, i was immediately told that if i had any questions, i needed to call the owner. I was then given his name and phone number. I asked if i come into the business and wish to ask a question, will i need to call the owner then too? at that point the woman on the phone asked me what my question was. I asked about the different types of refunds listed on the website. she said they only offer the rapid refund. I asked how that works. she said the bank decides whether or not to approve you for the rapid refund and if you're not approved, it will take you 10 days to get your refund. i asked what the criteria used for approval by the bank is. she said your filling status. what?i asked what the fees for the process are and she told me the fees are decided by the bank. again, what are those fees? they are decided by the bank.if you do not get approved for a rapid refund, can you then choose to NOT file with rapid tax? no, you still have to file with rapid tax but the cost will go down and you'll get your refund in 10 days. soon after this, i was put on "hold"...which is apparently a euphemism for hang up on this one right here. so i called another location. basically the same information was confirmed but when i got to fees, i was told by the person on the phone that she couldn't answer those questions because she doesn't give estimates and that a preparer would be able to help me...but they were all too busy to come to the phone. are you serious? i know they don't care about my business because plenty of people who are really in need will put up with this crap and still give them their money. but whatever happened to at least acting like customer service matters?

1
★☆☆☆☆

I called two locations in order to ask questions based on information on their website. When I called one location, i was immediately told that if i had any questions, i needed to call the owner. I was then given his name and phone number. I asked if i come into the business and wish to ask a question, will i need to call the owner then too? at that point the woman on the phone asked me what my question was. I asked about the different types of refunds listed on the website. she said they only offer the rapid refund. I asked how that works. she said the bank decides whether or not to approve you for the rapid refund and if you're not approved, it will take you 10 days to get your refund. i asked what the criteria used for approval by the bank is. she said your filling status. what?i asked what the fees for the process are and she told me the fees are decided by the bank. again, what are those fees? they are decided by the bank.if you do not get approved for a rapid refund, can you then choose to NOT file with rapid tax? no, you still have to file with rapid tax but the cost will go down and you'll get your refund in 10 days. soon after this, i was put on "hold"...which is apparently a euphemism for hang up on this one right here. so i called another location. basically the same information was confirmed but when i got to fees, i was told by the person on the phone that she couldn't answer those questions because she doesn't give estimates and that a preparer would be able to help me...but they were all too busy to come to the phone. are you serious? i know they don't care about my business because plenty of people who are really in need will put up with this crap and still give them their money. but whatever happened to at least acting like customer service matters?

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Rapid tax is an good and positive place to file your taxes. The staff are very motivated and outgoing about their services. The staff make you fell like your at home by greeting you as you walk into the door.

5
★★★★★

Rapid tax is an good and positive place to file your taxes. The staff are very motivated and outgoing about their services. The staff make you fell like your at home by greeting you as you walk into the door.

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