Hope Mills Plaza Florist

★★☆☆☆
  • 5541 Mc Phail St

    Hope Mills, NC 28348

    Map & Directions
  • 910-424-4497

About Hope Mills Plaza Florist

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I ordered flowers for my mother for Father's day. Ordered $64.00 orchids and she received a $10 dead bushy plant. The owner, Debbie, was very rude!!! Did not compensate or reimburse me for the plant. The plant was not even $64 worth. My mother takes the plant back and she had to contact the police because Debbie was out of control. I do not recommend this florist. I reported them the the Better Business Bureau

1
★☆☆☆☆

I ordered flowers for my mother for Father's day. Ordered $64.00 orchids and she received a $10 dead bushy plant. The owner, Debbie, was very rude!!! Did not compensate or reimburse me for the plant. The plant was not even $64 worth. My mother takes the plant back and she had to contact the police because Debbie was out of control. I do not recommend this florist. I reported them the the Better Business Bureau

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I called to have flowers sent to a funeral and was practically rushed off the phone by a male employee. When I attempted to call back to see what I had paid for exactly a female answered and was extremely rude! I was trying to make sure that I had called the correct Florist back and she was arguing with me! Try another florist in the Hope Mills area! There are too many in the area to be treated like that!

1
★☆☆☆☆

I called to have flowers sent to a funeral and was practically rushed off the phone by a male employee. When I attempted to call back to see what I had paid for exactly a female answered and was extremely rude! I was trying to make sure that I had called the correct Florist back and she was arguing with me! Try another florist in the Hope Mills area! There are too many in the area to be treated like that!

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My husband has been out of town and decided to send me flowers. This morning my car wouldn't start so I had to have it towed to a service station. While I was away from home, Hope Mills Florist attempted to deliver my flowers (they were a surprise, I wasn't expecting a delivery) They left a msg, and a call tag on the fence by the road. When I called they told me I had to come in and get them, they only make 1 delivery attempt because of the price of gas. So why not call first to make sure someone would be there? I asked, "Oh, the customer has to request that special". I explained to her that I was without a vehicle for a few days...Too bad, get a ride was the response. A simple curtesy call to people goes a lot further for customer service than I got from this place...try someplace else for flowers.

1
★☆☆☆☆

My husband has been out of town and decided to send me flowers. This morning my car wouldn't start so I had to have it towed to a service station. While I was away from home, Hope Mills Florist attempted to deliver my flowers (they were a surprise, I wasn't expecting a delivery) They left a msg, and a call tag on the fence by the road. When I called they told me I had to come in and get them, they only make 1 delivery attempt because of the price of gas. So why not call first to make sure someone would be there? I asked, "Oh, the customer has to request that special". I explained to her that I was without a vehicle for a few days...Too bad, get a ride was the response. A simple curtesy call to people goes a lot further for customer service than I got from this place...try someplace else for flowers.

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I was in the process of looking for graduation balloons for my niece to place at her graduation party. I went in because I was told that this was the only place in town that had the Tiger Head balloons. I went in, ordered 1 Tiger Head balloon and several Mylar graduation balloons and two stuffed graduation teddy bears. First, the lady working there seem very impatient and rude. When asked about other graduation items, she very nastily said, i have a whole table of graduation stuff, ans proceeded to point to a table with the colors for Jack Britt High and Grays Creek. I specificaly told her that I needed South View items. I ordered and paid for the balloons (35.00), only to gert to the day of the cookout and as I am attempting to tie the balloons down, there goes the Tiger Head and one of the milar ballons, floating away. I thought what a clutz, but the quickly realized that the ribbion was still in my hand. The balloons slipped off the ribbon from the top. Needless to say, I was very upset, my neice never had a chance to even see the Tiger Head balloon, which she had asked me for personally. I will never do business with these people again. I will order in a timley manner so that I can get what I need from a nother local florist. No, i did not go back and complain about the 14.00, because it was not about the money, it was about making decorations great for a graduation cookout for a great young lady!

1
★☆☆☆☆

I was in the process of looking for graduation balloons for my niece to place at her graduation party. I went in because I was told that this was the only place in town that had the Tiger Head balloons. I went in, ordered 1 Tiger Head balloon and several Mylar graduation balloons and two stuffed graduation teddy bears. First, the lady working there seem very impatient and rude. When asked about other graduation items, she very nastily said, i have a whole table of graduation stuff, ans proceeded to point to a table with the colors for Jack Britt High and Grays Creek. I specificaly told her that I needed South View items. I ordered and paid for the balloons (35.00), only to gert to the day of the cookout and as I am attempting to tie the balloons down, there goes the Tiger Head and one of the milar ballons, floating away. I thought what a clutz, but the quickly realized that the ribbion was still in my hand. The balloons slipped off the ribbon from the top. Needless to say, I was very upset, my neice never had a chance to even see the Tiger Head balloon, which she had asked me for personally. I will never do business with these people again. I will order in a timley manner so that I can get what I need from a nother local florist. No, i did not go back and complain about the 14.00, because it was not about the money, it was about making decorations great for a graduation cookout for a great young lady!

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I went into Plaza Florist looking for a floral arrangement for a dinner party. Thestore is small but very clean. The employee asked my price range and offered several choices that were priced reasonably. I got one on one attention and a great floral arrangement. I also bought a low priced vase that I use often.

PROS: outstanding customer service
CONS:

5
★★★★★

I went into Plaza Florist looking for a floral arrangement for a dinner party. Thestore is small but very clean. The employee asked my price range and offered several choices that were priced reasonably. I got one on one attention and a great floral arrangement. I also bought a low priced vase that I use often.

PROS: outstanding customer service
CONS:

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