Emergency Veteranary Clinic

★★★★☆
  • 2440 Plantation Ctr Dr

    Matthews, NC 28105

    Map & Directions
  • 704-844-6440

About Emergency Veteranary Clinic

Pets & Animals

Pets & Animals
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Any kind of emergency at nearly midnight is never fun. But the entire staff at CVETS were awesome!!! Each tech that we spoke with was so helpful and understanding. Both vets that we spoke with took time to explain what was happening and what would come next. If your beloved 4 legged baby is in an emergency situation, you couldn't ask for a better place!!
Thank you so much for making such a difficult situation a little easier!

5
★★★★★

Any kind of emergency at nearly midnight is never fun. But the entire staff at CVETS were awesome!!! Each tech that we spoke with was so helpful and understanding. Both vets that we spoke with took time to explain what was happening and what would come next. If your beloved 4 legged baby is in an emergency situation, you couldn't ask for a better place!!
Thank you so much for making such a difficult situation a little easier!

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We came in last night with our dog due to an injury caused by my other dog, it was after midnight Saturday. Male nurse came out to our car even before I came in that building, he carried him in the back. Receptionist was extremely sweet got my paperwork ready and put us in a room, offered drinks and even turned TV on for us. Dr. was very young but very informative, my dog needed to be put together, but it went well. I highly recommend them, they have given us the best service.

5
★★★★★

We came in last night with our dog due to an injury caused by my other dog, it was after midnight Saturday. Male nurse came out to our car even before I came in that building, he carried him in the back. Receptionist was extremely sweet got my paperwork ready and put us in a room, offered drinks and even turned TV on for us. Dr. was very young but very informative, my dog needed to be put together, but it went well. I highly recommend them, they have given us the best service.

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Great place and friendly staff, at least the Christmas Eve night that we were there with our new puppy and our small children who were worried absolutely sick about her. The staff gave our kids cookies that Santa had left earlier that night and allowed them to pick the TV channel in the waiting room. Very comforting, which in our situation was as important for the children as anyone. The care for the puppy was great, too. We thought she might have broken a leg, and the clinic could have told us anything and we would have believed it....and although we had only had the puppy for about ten hours at this point, we were already in love and prepared to pay whatever was necessary to help her. The same is true now -- a year later -- as I am sure it is for most pet owners.

I have read several reviews here that give the staff/clinic a very hard time for fees in excess of what the normal vet might have charged for a similar treatment. However, if you are concerned about what you're going to be paying, do not take your pet to an emergency room after hours. I realize that lots of people have pets that they love but do not have a lot of money to pay for their care. Frankly, most of us are in similar situations, at least to some degree. However, we can't expect the ER staff/vets to do free or discounted work. You are paying for the convenience of having 24/7/365 care available for your pet and in a very nice facility. Of course, it's going to cost more, people. As for comparing the cost to your normal vet, if it is 8:00 on Christmas Eve night and your normal vet is at home sipping hot cocoa by the fire, but someone else is available to treat your pet, what are you going to do?

When you get a quote, it's then up to you to make the decision whether to proceed or take your chances and wait for your normal vet to open. Is that a chance you want to take? I won't judge anyone either way on that decision -- if it comes down to treating a pet or putting food in my own children's mouths, I know which choice I'm making -- but don't get ticked off at the emergency clinic for being willing to save your pet's life just because it will cost more. We would all love to think that care for our sweet animals should be cheap...after all, they're "just" dogs (or cats or whatever), right? Hardly. Our dog stole the hearts of our kids (and us parents) the instant she joined the family and remains there today. Was it painful to spend a few hundred dollars on Christmas Eve night to find out my puppy's leg was NOT broken after all? Of course it was. But they medicated her, comforted her (and our kids...the comfort part, not the medication!), and we left there knowing we had done the right thing.

Thankfully, we have not had any need to make a return visit to the emergency clinic since that first visit. But we keep their magnet with their phone number, etc., on our refrigerator door and would immediately return if needed.

5
★★★★★

Great place and friendly staff, at least the Christmas Eve night that we were there with our new puppy and our small children who were worried absolutely sick about her. The staff gave our kids cookies that Santa had left earlier that night and allowed them to pick the TV channel in the waiting room. Very comforting, which in our situation was as important for the children as anyone. The care for the puppy was great, too. We thought she might have broken a leg, and the clinic could have told us anything and we would have believed it....and although we had only had the puppy for about ten hours at this point, we were already in love and prepared to pay whatever was necessary to help her. The same is true now -- a year later -- as I am sure it is for most pet owners.

I have read several reviews here that give the staff/clinic a very hard time for fees in excess of what the normal vet might have charged for a similar treatment. However, if you are concerned about what you're going to be paying, do not take your pet to an emergency room after hours. I realize that lots of people have pets that they love but do not have a lot of money to pay for their care. Frankly, most of us are in similar situations, at least to some degree. However, we can't expect the ER staff/vets to do free or discounted work. You are paying for the convenience of having 24/7/365 care available for your pet and in a very nice facility. Of course, it's going to cost more, people. As for comparing the cost to your normal vet, if it is 8:00 on Christmas Eve night and your normal vet is at home sipping hot cocoa by the fire, but someone else is available to treat your pet, what are you going to do?

When you get a quote, it's then up to you to make the decision whether to proceed or take your chances and wait for your normal vet to open. Is that a chance you want to take? I won't judge anyone either way on that decision -- if it comes down to treating a pet or putting food in my own children's mouths, I know which choice I'm making -- but don't get ticked off at the emergency clinic for being willing to save your pet's life just because it will cost more. We would all love to think that care for our sweet animals should be cheap...after all, they're "just" dogs (or cats or whatever), right? Hardly. Our dog stole the hearts of our kids (and us parents) the instant she joined the family and remains there today. Was it painful to spend a few hundred dollars on Christmas Eve night to find out my puppy's leg was NOT broken after all? Of course it was. But they medicated her, comforted her (and our kids...the comfort part, not the medication!), and we left there knowing we had done the right thing.

Thankfully, we have not had any need to make a return visit to the emergency clinic since that first visit. But we keep their magnet with their phone number, etc., on our refrigerator door and would immediately return if needed.

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I have taken my beagle Chris, twice now to this Emergency clinic. First for major surgery on a very bad hip dislocation which could not be resolved by just popping it back. And second this last week for a major obstruction (my boy steals socks and this time he couldn't expel it himself), he had major surgery and 8 ins of intestine removed and the good parts re-attached.
Yes it might be costly (frankly it was a great estimate and we are not wealthy. But we did what we had to do. They did say when giving the estimate more charges can accrue if other actions are necessary to take. So frankly we were warned and accepted this when signing.
The staff and Doctors at this clinic are wonderful people and they took the best care of Chris, making no bones that there is always a possibility of complications after major surgery.
But he is marvelous several days later. Sulking with the cone on his head..but back to normal with a functioning stomach and and bowel within a few days.
I highly recommend taking your pet here if your concerns are great as to their health and well being.

5
★★★★★

I have taken my beagle Chris, twice now to this Emergency clinic. First for major surgery on a very bad hip dislocation which could not be resolved by just popping it back. And second this last week for a major obstruction (my boy steals socks and this time he couldn't expel it himself), he had major surgery and 8 ins of intestine removed and the good parts re-attached.
Yes it might be costly (frankly it was a great estimate and we are not wealthy. But we did what we had to do. They did say when giving the estimate more charges can accrue if other actions are necessary to take. So frankly we were warned and accepted this when signing.
The staff and Doctors at this clinic are wonderful people and they took the best care of Chris, making no bones that there is always a possibility of complications after major surgery.
But he is marvelous several days later. Sulking with the cone on his head..but back to normal with a functioning stomach and and bowel within a few days.
I highly recommend taking your pet here if your concerns are great as to their health and well being.

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Yes, it is expensive. Yes, you have to pay upfront. However, when your pet is extremely sick/injured after typical vet hours, it is reassuring that there is a place where you can receive top notch services. My dog began coughing up blood around midnight, and, after rushing him to the er vet, it was determined that he needed surgery to remove a foreign body obstruction in his small intestines. He would likely not have survived until his vet opened in the morning. I was well informed of my dog's progress throughout his entire stay and was even able to go visit him while he recovered. The doctors were upfront about the charges--I had to sign an estimate before they began any treatment. Additionally, I was informed when the costs were nearing the upper end of the estimate. (However, we did not surpass the original estimate in the end.) I interacted with 4 vets from the clinic and numerous techs--all of whom provided quality care and information. Overall, the ER Vet is excellent at providing ER services, but if your pet is not in a life or death situation, then you can save some money by waiting for its vet to open.

5
★★★★★

Yes, it is expensive. Yes, you have to pay upfront. However, when your pet is extremely sick/injured after typical vet hours, it is reassuring that there is a place where you can receive top notch services. My dog began coughing up blood around midnight, and, after rushing him to the er vet, it was determined that he needed surgery to remove a foreign body obstruction in his small intestines. He would likely not have survived until his vet opened in the morning. I was well informed of my dog's progress throughout his entire stay and was even able to go visit him while he recovered. The doctors were upfront about the charges--I had to sign an estimate before they began any treatment. Additionally, I was informed when the costs were nearing the upper end of the estimate. (However, we did not surpass the original estimate in the end.) I interacted with 4 vets from the clinic and numerous techs--all of whom provided quality care and information. Overall, the ER Vet is excellent at providing ER services, but if your pet is not in a life or death situation, then you can save some money by waiting for its vet to open.

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Nice facility, very nice people. However, the vet who saw my dog advised immediate surgery based on her review of his xrays (gastic obstruction). The vet who would have done the surgery was too busy, and by the time he got to my dog, the "obstruction" was gone. This was too close a call, and we won't be back.

1
★☆☆☆☆

Nice facility, very nice people. However, the vet who saw my dog advised immediate surgery based on her review of his xrays (gastic obstruction). The vet who would have done the surgery was too busy, and by the time he got to my dog, the "obstruction" was gone. This was too close a call, and we won't be back.

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Every single time I have gone in with an emergency with my exotic animal that was suffering, not once had I been turned away. They either get the animal, regardless of the species, stable to keep if from suffering, or they will humanely euthanize it to put it out of misery. They are not cheap but look at the expenses they have to put out on a daily basis. Not only do they have to cover the wages of their employees, but they have a state of the art facility to pay for as well. This facility runs 365 days of the year, 24 hours a day. This cannot be cheap to operate. Taking your pet to the ER is like taking a human child to the ER at one of our many ER clinics.
Do you know why these people cannot bill? Because so many people abused this privilege and never made good on their promise to pay which in turned ruined it for other people that would make good on their debts and pay as promised. So because of people that wanted something for nothing years ago when places like this would allow people to charge treatment, we are stuck having to pay the bill in full when treatment is rendered.

I have nothing but good things to say about this place.
If you cant afford the vet, dont have the pet.

4
★★★★☆

Every single time I have gone in with an emergency with my exotic animal that was suffering, not once had I been turned away. They either get the animal, regardless of the species, stable to keep if from suffering, or they will humanely euthanize it to put it out of misery. They are not cheap but look at the expenses they have to put out on a daily basis. Not only do they have to cover the wages of their employees, but they have a state of the art facility to pay for as well. This facility runs 365 days of the year, 24 hours a day. This cannot be cheap to operate. Taking your pet to the ER is like taking a human child to the ER at one of our many ER clinics.
Do you know why these people cannot bill? Because so many people abused this privilege and never made good on their promise to pay which in turned ruined it for other people that would make good on their debts and pay as promised. So because of people that wanted something for nothing years ago when places like this would allow people to charge treatment, we are stuck having to pay the bill in full when treatment is rendered.

I have nothing but good things to say about this place.
If you cant afford the vet, dont have the pet.

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0 out of 1 people found this review helpful.

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This place is VERY EXPENSIVE and you should not take your pet there unless he or she is very close to dying. Our outdoor cat had an open wound that had become infected. Fearing the worse, we took her to this clinic. $1500 later and less than 24 hours later, she is back home and doing fine. I could have taken her to our regular vet and paid about $400-$500 for the same services.

If you're pet has been hit by a car, is close to dying and you have lots of money, then go the Emergency Vet Clinic. But if your regular vet is open or if you can wait until the morning, go there instead. You're be glad you did.

1
★☆☆☆☆

This place is VERY EXPENSIVE and you should not take your pet there unless he or she is very close to dying. Our outdoor cat had an open wound that had become infected. Fearing the worse, we took her to this clinic. $1500 later and less than 24 hours later, she is back home and doing fine. I could have taken her to our regular vet and paid about $400-$500 for the same services.

If you're pet has been hit by a car, is close to dying and you have lots of money, then go the Emergency Vet Clinic. But if your regular vet is open or if you can wait until the morning, go there instead. You're be glad you did.

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1 out of 1 people found this review helpful.

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Stay away from Dr. Schneider, he will talk down to you and take all your money for nothing. He thinks he is the greatest and actually referred himself right up there with God. Even if he could have cured my dog of cancer, I would not trust him at all. He never answered our question, wouldn't let us speak since he would interrupt you every time he wanted to talk about himself. He is a true meaning of a SOB.

1
★☆☆☆☆

Stay away from Dr. Schneider, he will talk down to you and take all your money for nothing. He thinks he is the greatest and actually referred himself right up there with God. Even if he could have cured my dog of cancer, I would not trust him at all. He never answered our question, wouldn't let us speak since he would interrupt you every time he wanted to talk about himself. He is a true meaning of a SOB.

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1 out of 1 people found this review helpful.

Business Response:

Dr. Schneider is no longer associated with this hospital.
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I got home from work around 8 pm on Thursday to find my 3 yr old mini dachshund with a huge cyst or bump right beside her tail. So as I am FREAKING out, I drove to the clinic in Matthews. By the time I got there, the cyst had ruptured and there was blood everywhere, so I was crying like a baby. From the front desk staff, to the tech, to the doctor - I feel I was treated with extreme compassion, (especially since I was a sobbing mess!) and they treated my dog very gently, which I really appreciated. The facility was very clean, and I was very pleased that my bill was far less than I expected. We always hear horror stories about emergency clinics costing a fortune, but I do not feel I was overcharged at all. Especially for the great care I received. I will certainly recommend this clinic to anyone, and even though I hope to never have to go back (for obvious reasons) it will be my first and only choice in case of an emergency. Danette Taylor

4
★★★★☆

I got home from work around 8 pm on Thursday to find my 3 yr old mini dachshund with a huge cyst or bump right beside her tail. So as I am FREAKING out, I drove to the clinic in Matthews. By the time I got there, the cyst had ruptured and there was blood everywhere, so I was crying like a baby. From the front desk staff, to the tech, to the doctor - I feel I was treated with extreme compassion, (especially since I was a sobbing mess!) and they treated my dog very gently, which I really appreciated. The facility was very clean, and I was very pleased that my bill was far less than I expected. We always hear horror stories about emergency clinics costing a fortune, but I do not feel I was overcharged at all. Especially for the great care I received. I will certainly recommend this clinic to anyone, and even though I hope to never have to go back (for obvious reasons) it will be my first and only choice in case of an emergency. Danette Taylor

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So, they gave us no choice but to take him home and take him to the regular vet in the morning. We stayed up with him all night. Afraid that he would die any moment. In the morning he had his surgery. He was not recovering well. So, the regular vet suggested that we take him to this clinic for overnight observation, as the regular vet does not have 24/7 care. We asked if we could take him to another 24 hour hospital, but he said that he thought it would be in our dog's best interest to take him to this clinic because it was right across the street. Come to find out later, the regular vet is a shareholder with EVC. Was it really in the interest of our pet that he suggested to go over there again? Or does he get some benefit from referring patients there? After the surgery he began to leak fluid from his intestines at the surgery site, and began developing and infection. His prognosis was not good. We were told that he would need a 2nd surgery and he had only 10% chance of surviving. So, we decided to take our boy home. So that he would be with us at home, surrounded by the people that love him. We had agreed to certain charges, but when we got up front. They tried to charge us for extra things that we NEVER agreed to. The most terrible receptionist KATHY tried to argue with over the bill. She told us that it was our fault that our boy was dying b/c we could not afford the surgery. She threatened to call the police. In the midst of this argument, our boy DIED in my arms. That woman Kathy is the equivalent to HITLER. She is Satan on Earth. If you value your pets life DO NOT take him here. They have no compassion and are money hungry. All they care about is what is in your wallet, and how much money they can suck out of you.

1
★☆☆☆☆

So, they gave us no choice but to take him home and take him to the regular vet in the morning. We stayed up with him all night. Afraid that he would die any moment. In the morning he had his surgery. He was not recovering well. So, the regular vet suggested that we take him to this clinic for overnight observation, as the regular vet does not have 24/7 care. We asked if we could take him to another 24 hour hospital, but he said that he thought it would be in our dog's best interest to take him to this clinic because it was right across the street. Come to find out later, the regular vet is a shareholder with EVC. Was it really in the interest of our pet that he suggested to go over there again? Or does he get some benefit from referring patients there? After the surgery he began to leak fluid from his intestines at the surgery site, and began developing and infection. His prognosis was not good. We were told that he would need a 2nd surgery and he had only 10% chance of surviving. So, we decided to take our boy home. So that he would be with us at home, surrounded by the people that love him. We had agreed to certain charges, but when we got up front. They tried to charge us for extra things that we NEVER agreed to. The most terrible receptionist KATHY tried to argue with over the bill. She told us that it was our fault that our boy was dying b/c we could not afford the surgery. She threatened to call the police. In the midst of this argument, our boy DIED in my arms. That woman Kathy is the equivalent to HITLER. She is Satan on Earth. If you value your pets life DO NOT take him here. They have no compassion and are money hungry. All they care about is what is in your wallet, and how much money they can suck out of you.

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2 out of 2 people found this review helpful.

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We went to this vet THREE times. The second time my dog vomited his own feces up in front of the "Doctor" twice. They took xrays of his abdomen. He had excessive amounts of gas. He was lethargic and not eating. If you do your own research on the internet, these are classic signs of intestinal obstruction. He was misdiagnosed with Gastroenteritis. The next day my dogs continued to vomit his own feces. I took him to this clinic again. They finally diagnosed him with an intestinal obstruction. They told us that he needed surgery, which would cost $3500. They were unwilling to make payments arrangements, they would not accept a deposit and post dated check either.

1
★☆☆☆☆

We went to this vet THREE times. The second time my dog vomited his own feces up in front of the "Doctor" twice. They took xrays of his abdomen. He had excessive amounts of gas. He was lethargic and not eating. If you do your own research on the internet, these are classic signs of intestinal obstruction. He was misdiagnosed with Gastroenteritis. The next day my dogs continued to vomit his own feces. I took him to this clinic again. They finally diagnosed him with an intestinal obstruction. They told us that he needed surgery, which would cost $3500. They were unwilling to make payments arrangements, they would not accept a deposit and post dated check either.

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1 out of 1 people found this review helpful.

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When my little Yorkie was so sick, constant crying, blood in her stool, Dr. Dodd performed an ultrasound. The tiniest line showed up and she was able to surmise it was a 'foreign object.' She immediately took her to surgery and removed a small piece of plastic, no telling what it was or where it came from! Audrey recuperated!
Dr. Dodd is 'the best' in my opinion!
She also helped Audrey in January when she had an unusual drug reaction. This little dog has been through so much! The doctor was able to explain the reaction, kept her that afternoon to keep an eye on her and to give her extra fluids. Wow! You showed such compassion, empathy and a total love for dogs!
Thank you Dr. Dodd!
Linda and Audrey Elaine

5
★★★★★

When my little Yorkie was so sick, constant crying, blood in her stool, Dr. Dodd performed an ultrasound. The tiniest line showed up and she was able to surmise it was a 'foreign object.' She immediately took her to surgery and removed a small piece of plastic, no telling what it was or where it came from! Audrey recuperated!
Dr. Dodd is 'the best' in my opinion!
She also helped Audrey in January when she had an unusual drug reaction. This little dog has been through so much! The doctor was able to explain the reaction, kept her that afternoon to keep an eye on her and to give her extra fluids. Wow! You showed such compassion, empathy and a total love for dogs!
Thank you Dr. Dodd!
Linda and Audrey Elaine

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0 out of 1 people found this review helpful.

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Clean and friendly place. Doctors are good. I would recomend anyone here. I will go back if I had to. They are opened all night. I am glad they were there.

5
★★★★★

Clean and friendly place. Doctors are good. I would recomend anyone here. I will go back if I had to. They are opened all night. I am glad they were there.

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21 out of 55 people found this review helpful.

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Always open.
Informative.
Clean.
Professional staff.
Friendly.
Does not see exoctics or wildlife.
More expensive then regular veterinarians
Can have long wait times if busy.

Would recommend to any one with an emergency.

4
★★★★☆

Always open.
Informative.
Clean.
Professional staff.
Friendly.
Does not see exoctics or wildlife.
More expensive then regular veterinarians
Can have long wait times if busy.

Would recommend to any one with an emergency.

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19 out of 53 people found this review helpful.

.

When I first moved to North Carolina I had no vet to call when my 3 year old german sheppard became sick. She couldn't breathe. I called this hospital because there was no one opened and they told me to bring her in. They rushed her back and immediately starting working on her while I filled out the paper of information about her.
The people was so kind and reassuring. They offered me water and checked on me often. I watched while I was waiting how they dealt with all the emergencys that came in. They were great! My baby stayed for 3 days being treated for canine influenza virus. Had it not been for these people I am sure that I would have lost her. I always felt welcomed when I visited with her. I was most impressed with their clinic and you can tell that they loved animals They all were so helpful and compassionate. Everyone I met smiled and talked to me about Baby.
The doctors were informative and kept me updated about her condition. When we took her home they gave me a list that I could call to find her a regular vet for her wellness checkups. I cannot say thanks enough to these people for their help. I don't know what I would have done had they not been there.

5
★★★★★

When I first moved to North Carolina I had no vet to call when my 3 year old german sheppard became sick. She couldn't breathe. I called this hospital because there was no one opened and they told me to bring her in. They rushed her back and immediately starting working on her while I filled out the paper of information about her.
The people was so kind and reassuring. They offered me water and checked on me often. I watched while I was waiting how they dealt with all the emergencys that came in. They were great! My baby stayed for 3 days being treated for canine influenza virus. Had it not been for these people I am sure that I would have lost her. I always felt welcomed when I visited with her. I was most impressed with their clinic and you can tell that they loved animals They all were so helpful and compassionate. Everyone I met smiled and talked to me about Baby.
The doctors were informative and kept me updated about her condition. When we took her home they gave me a list that I could call to find her a regular vet for her wellness checkups. I cannot say thanks enough to these people for their help. I don't know what I would have done had they not been there.

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29 out of 67 people found this review helpful.

Business Response:

Thank you. We are always at your service.
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Everyone knows that peoples' perceptions of things are often times situational. I do not doubt any of the other reviewers' pain and suffering when it came to the well-being of one of their animals (which resulted in personal attacks of this clinic), but I have a different way about getting the word out about people/places/businesses, etc. It is so easy to see the negative and overlook the positive in life. That is why I am writing today. Although my experience with this hospital happened over 13 months ago, the gratitude and respect I have for this place is forever continuous. A long time friend asked me if I would be willing to write here to express my true story. Since my original words of appreciation were written in a 'Thank You' card to staff and Doctors, I was more than happy to oblige the request in order to get the 'real' word out and not throw fictitious, venomous statements to any public viewers of this site.Long story short, I was treated kindly at arrival (with my Pug, Ronan, who was luckily only having an allergic reaction). I had never seen a vaccine reaction which caused such severe skin rash and breathing issues. Even though the nurse said it was possible it was as simple as a vaccine reaction after giving her a brief history, Ronan was immediately triaged and a doctor was in to talk to me about the possible treatment options right away. Luckily the doctor said a couple quick injections could be given since the symptoms were highly suspect of a vaccine reaction. Again, I admit, my situation was not as severe as some of the previous review writers, but still I feel privileged to share my own experience and get the truth out about this business. Overall, VERY clean/neat hospital, professional staff, and clear/concise information given on medical condition and treatment options. I would urge anyone to give this clinic a chance before listening to reviews made by people with such anger in their words. Then you can be confident in your own, and only your own, decisions and future reviews.

5
★★★★★

Everyone knows that peoples' perceptions of things are often times situational. I do not doubt any of the other reviewers' pain and suffering when it came to the well-being of one of their animals (which resulted in personal attacks of this clinic), but I have a different way about getting the word out about people/places/businesses, etc. It is so easy to see the negative and overlook the positive in life. That is why I am writing today. Although my experience with this hospital happened over 13 months ago, the gratitude and respect I have for this place is forever continuous. A long time friend asked me if I would be willing to write here to express my true story. Since my original words of appreciation were written in a 'Thank You' card to staff and Doctors, I was more than happy to oblige the request in order to get the 'real' word out and not throw fictitious, venomous statements to any public viewers of this site.Long story short, I was treated kindly at arrival (with my Pug, Ronan, who was luckily only having an allergic reaction). I had never seen a vaccine reaction which caused such severe skin rash and breathing issues. Even though the nurse said it was possible it was as simple as a vaccine reaction after giving her a brief history, Ronan was immediately triaged and a doctor was in to talk to me about the possible treatment options right away. Luckily the doctor said a couple quick injections could be given since the symptoms were highly suspect of a vaccine reaction. Again, I admit, my situation was not as severe as some of the previous review writers, but still I feel privileged to share my own experience and get the truth out about this business. Overall, VERY clean/neat hospital, professional staff, and clear/concise information given on medical condition and treatment options. I would urge anyone to give this clinic a chance before listening to reviews made by people with such anger in their words. Then you can be confident in your own, and only your own, decisions and future reviews.

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32 out of 68 people found this review helpful.

Business Response:

Thank You. Your kind words were appreciated so much. We are at your service
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Recently, I had to make an emergency visit to Emergency Vet Clinic in the middle of the night when I heard my 6 year old lab cry out in pain. I found my 'baby' limping towards my front door and realized she had gotten out of my fenced yard and was struck by a speeding driver in the area - which of whom did not stop.Of course I was in a state of panic and managed to find the number for the ER hospital on the computer. I called to be sure of the availability of doctors and staff since I was sceptical to believe the listed hours of operation.I was greeted by the most calm-natured staff member on the phone who helped me gather my nerves and ensured that they were open 24 hours - 365 days a year.Just the manner in which the staff helped me through the situation and the compassion they showed towards me and my pet (who was in a great deal of pain) when I arrived at the hospital was exceptional and I would recommend this ER clinic in Matthews to anyone!

5
★★★★★

Recently, I had to make an emergency visit to Emergency Vet Clinic in the middle of the night when I heard my 6 year old lab cry out in pain. I found my 'baby' limping towards my front door and realized she had gotten out of my fenced yard and was struck by a speeding driver in the area - which of whom did not stop.Of course I was in a state of panic and managed to find the number for the ER hospital on the computer. I called to be sure of the availability of doctors and staff since I was sceptical to believe the listed hours of operation.I was greeted by the most calm-natured staff member on the phone who helped me gather my nerves and ensured that they were open 24 hours - 365 days a year.Just the manner in which the staff helped me through the situation and the compassion they showed towards me and my pet (who was in a great deal of pain) when I arrived at the hospital was exceptional and I would recommend this ER clinic in Matthews to anyone!

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34 out of 71 people found this review helpful.

Business Response:

Thank you for your kind words. We are always here for you should you need our services. Thank you again for taking the time to visit this site.
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Yes, this clinic and the procedures used are expensive. What would you do if it was your child? And not the furry kind. Somehow we'd find a way - we'd want them to have the very best. Like with anything else, you pay for the expertise and convenience. I'm certain my "grand-puppy" would've died if it hadn't been for these people. The dog was attacked by a neighbor's dog. My daughter was hysterical when she called me (I live in Alabama). These people help take care of her and my grand-puppy until we got there. We were told there were no guarantees - the dog was very badly injured. It was comforting for us to know there was always someone there with our baby. It was also a convenience for us that we could go by and visit at any hour. Because this was a case where the neighbor's homeowner insurance was paying, photos were a necessity. The doctor made pictures during surgery and furnished a CD for us to have. Anyone that doesn't think it's worth should see these pictures and then see the dog now. We are so very thankful for this emergency clinic.

5
★★★★★

Yes, this clinic and the procedures used are expensive. What would you do if it was your child? And not the furry kind. Somehow we'd find a way - we'd want them to have the very best. Like with anything else, you pay for the expertise and convenience. I'm certain my "grand-puppy" would've died if it hadn't been for these people. The dog was attacked by a neighbor's dog. My daughter was hysterical when she called me (I live in Alabama). These people help take care of her and my grand-puppy until we got there. We were told there were no guarantees - the dog was very badly injured. It was comforting for us to know there was always someone there with our baby. It was also a convenience for us that we could go by and visit at any hour. Because this was a case where the neighbor's homeowner insurance was paying, photos were a necessity. The doctor made pictures during surgery and furnished a CD for us to have. Anyone that doesn't think it's worth should see these pictures and then see the dog now. We are so very thankful for this emergency clinic.

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26 out of 60 people found this review helpful.

Business Response:

Thank you It is an honor to serve you. We are glad that your baby is doing well. Thank you again for taking the time to write this review. We remain at your service....
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The doctors at this ER vet clinic are amazing & compassionate! I took my dog in after being attacked by another dog in May 2007. She should not have survived. When I arrived her intestines were on the outside of her body. The doctors helped me get her out of my car, and treated her immediately. If it weren't for the expertise here and at the adjoining Charlotte Veterinary Surgery-there's no doubt in my mind that she wouldn't still be with me. All of the office staff helped to calm me down and worried about what care I needed to receive as well from the dog bites I also received from the attack. This is the 2nd visit I have had to make there and both times were phenomenal!

5
★★★★★

The doctors at this ER vet clinic are amazing & compassionate! I took my dog in after being attacked by another dog in May 2007. She should not have survived. When I arrived her intestines were on the outside of her body. The doctors helped me get her out of my car, and treated her immediately. If it weren't for the expertise here and at the adjoining Charlotte Veterinary Surgery-there's no doubt in my mind that she wouldn't still be with me. All of the office staff helped to calm me down and worried about what care I needed to receive as well from the dog bites I also received from the attack. This is the 2nd visit I have had to make there and both times were phenomenal!

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29 out of 63 people found this review helpful.

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This emergency clinic is the ORIGINAL emergency only clinic that has been around for years. They were located on Elizabeth Avenue in downtown Charlotte and have always provided quality care for after hours, holidays and weekends. Since moving to Matthews, they now offer 24 hour critical care and are available to support your regular vet as needed. They also have as their tenants an ultrasound/imaging service (Dodd Veterinary Imaging) and a referral only surgery practice (Charlotte Veterinary Surgery). These two practices, while not affiliated with the Emergency Veterinary Clinic, offer their services to patients as needed to further their recovery. Yes, this service is expensive, but when your pet is in need, they are there and open.

4
★★★★☆

This emergency clinic is the ORIGINAL emergency only clinic that has been around for years. They were located on Elizabeth Avenue in downtown Charlotte and have always provided quality care for after hours, holidays and weekends. Since moving to Matthews, they now offer 24 hour critical care and are available to support your regular vet as needed. They also have as their tenants an ultrasound/imaging service (Dodd Veterinary Imaging) and a referral only surgery practice (Charlotte Veterinary Surgery). These two practices, while not affiliated with the Emergency Veterinary Clinic, offer their services to patients as needed to further their recovery. Yes, this service is expensive, but when your pet is in need, they are there and open.

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28 out of 57 people found this review helpful.

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We took our mini dachshund in as he was having difficulty breathing. After waiting for quite some time, they finally did a chest x-ray. The vet on staff told us his condition was "chronic" - not critical. Since this was a condition with a sudden onset of symptoms, we were not sure of the diagnosis. She still insisted he should be fine. Well, long story short, and a sleepless night, we went to our own vet clinic, first thing in the morning. He was throwing blood clots in his lungs, by then, and we had him in an oxygen crate until we had to say our goodbyes. I always question if we had gotten him to a better facility, what the outcome might be. At least we knew he should be in a better place than suffering without the proper care. They are too busy and too short of staff to offer the care they charge for. (And, they didn't follow-up to see if he was doing okay.)

1
★☆☆☆☆

We took our mini dachshund in as he was having difficulty breathing. After waiting for quite some time, they finally did a chest x-ray. The vet on staff told us his condition was "chronic" - not critical. Since this was a condition with a sudden onset of symptoms, we were not sure of the diagnosis. She still insisted he should be fine. Well, long story short, and a sleepless night, we went to our own vet clinic, first thing in the morning. He was throwing blood clots in his lungs, by then, and we had him in an oxygen crate until we had to say our goodbyes. I always question if we had gotten him to a better facility, what the outcome might be. At least we knew he should be in a better place than suffering without the proper care. They are too busy and too short of staff to offer the care they charge for. (And, they didn't follow-up to see if he was doing okay.)

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47 out of 66 people found this review helpful.

Business Response:

Your experience should have been different. EVC is an extentions of your regular vet. We give a full report to your vet by your medical record & recommend follow up care with them. They normally call you to check up on your baby. The same as if you went to a human ER. It is not meant to be an sign of not caring. We are an ER hospital servicing pets when your vet is closed. We sometimes have long wait times, the same as all ERs. It's the nature of the business. The misdiagnosis of your pet's symtoms is our great concern. Although all doctors can do this, we work hard to be thorough at EVC. If we know about the complaint, we can investigate it & refund your money if we made a mistake. We also would use the case to teach and learn. If it was a case of obvious lack of caring we take action on that as well. We regret your experience at EVC. It is our goal to diagnose and treat throroughly based on symptoms. I do not know what the doctor saw or heard that made her decision. I also don't know if the symptoms were not as obvious as they were the next day. Clinical signs do get progressive. Please know that your experience with us does not define who we are. We do care!
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Actually, EVC is not the only emergency clinic in Charlotte. Believe it or not, there are 5 emergency clinics in the Charlotte area (including this one in Matthews and one in Gastonia). Their prices are also somewhat cheaper than that of other emergency clinics in Charlotte. I know that a family vet is much cheaper for some services, but they are not open when a lot of these emergencies take place. At the clinic I work at, prices for euthanasia and cremation can run well over $150. This is not meant to be a smack in the face to pet owners at all, but a way of paying for those extra hours that these clinics are open.

EVC-Matthews' prices are actually cheaper than a few other emergency clinics in this area.

3
★★★☆☆

Actually, EVC is not the only emergency clinic in Charlotte. Believe it or not, there are 5 emergency clinics in the Charlotte area (including this one in Matthews and one in Gastonia). Their prices are also somewhat cheaper than that of other emergency clinics in Charlotte. I know that a family vet is much cheaper for some services, but they are not open when a lot of these emergencies take place. At the clinic I work at, prices for euthanasia and cremation can run well over $150. This is not meant to be a smack in the face to pet owners at all, but a way of paying for those extra hours that these clinics are open.

EVC-Matthews' prices are actually cheaper than a few other emergency clinics in this area.

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23 out of 48 people found this review helpful.

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This is a great clinic. Its open 24 hours and I have their phone number on my fridge in case of pet emergencies. They rush you right in if its needed. I also work long hours so its nice that if I come home at 9pm and my dog seems under the weather I don't have to worry about taking the next day off of work, I can take her right in.

They also take Care Credit, which is a credit card for veterinary care. I have my own pets and I also foster so this card is a real lifesaver.

PROS: Open 24 hours, Great Emergency Care
CONS: Expensive

4
★★★★☆

This is a great clinic. Its open 24 hours and I have their phone number on my fridge in case of pet emergencies. They rush you right in if its needed. I also work long hours so its nice that if I come home at 9pm and my dog seems under the weather I don't have to worry about taking the next day off of work, I can take her right in.

They also take Care Credit, which is a credit card for veterinary care. I have my own pets and I also foster so this card is a real lifesaver.

PROS: Open 24 hours, Great Emergency Care
CONS: Expensive

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31 out of 57 people found this review helpful.

Business Response:

Thank you for your kindness. Thank you fro your review. We are always here for you, should you need us.

Message from Emergency Veteranary Clinic

Lifesaving Care for Life's Loyal Companions

More about Emergency Veteranary Clinic

From walk-in emergencies to complex surgery, you can trust C-VETS for exceptional urgent pet care. We know pets are family members, so we offer the expertise and compassion that puts all of you at ease. With an on-site laboratory and state-of-the-art technology, we assess each petβ??s condition quickly and provide the life-saving treatment needed in critical situations. Centrally located in Matthews, NC close to I-485, C-VETS offers emergency pet care 24 hours a day, 365 days a year. Essentially, we work as an extension of your family veterinarian to provide comprehensive care when he or she is unavailable. Our facility reflects a sophisticated hospital-like setting with staff members and doctors who are warm, caring, and reassuring. Through them, we offer the highest level of medical, surgical and nursing care at all times.

 

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