Children's Orchard

★★★☆☆
  • 2865 Jones Franklin Rd

    Raleigh, NC 27606

    Map & Directions
  • 919-852-0550

About Children's Orchard

Hours
Mon - Fri 9:00 am - 7:00 pm, Sat 10:00 am - 6:00 pm, Sun Closed

Sports & Recreation

Sports & Recreation
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.

I have been in this store several times and I have always been treated so very nice and I have recieved the best customer service! The clothing they have is a bit more expensive however they also carry the higher end children's clothing brands. Today my Mother, my son and myself were shopping and I am just shocked at how I was treated. I went to the register with my items that I wanted to purchase and the lady behind the counter was on the phone discussing requirements of buying clothes from customers. She saw that I was standing there because she told my Mom and I that the rack of clothes that we were looking at were not for sale that they were for the "Brand Sale"! It was not what she said, but how she said it. She didn't mind telling us that we could not buy those clothes but she could not tell the person on the other end that she would need to call them back because she had a customer that she needed to help. She was not the only person working, 2 other women were working as well, I think one of them being the owner. This phone call was at least 5 mins. or longer. When she walked away from the register I calmly placed the items that I was going to purchase on the counter and walked out. I have worked retail before and this was not the way you treated your shoppers. I hate that this happened but I can't shop where my time is not valued and I am not shown respect. If you don't want customers to look at the inventory then you need to put the inventory in a place that customers will not be able to get to. You don't leave them hanging on a rack with the rest of the inventory on the floor.I really thought that they ran out of space and had to put some items on this rack . Your store is small and I understand that but please come up with a better way to get ready for upcoming events.
Sincerely.
Jessica Sutton

2
★★☆☆☆

I have been in this store several times and I have always been treated so very nice and I have recieved the best customer service! The clothing they have is a bit more expensive however they also carry the higher end children's clothing brands. Today my Mother, my son and myself were shopping and I am just shocked at how I was treated. I went to the register with my items that I wanted to purchase and the lady behind the counter was on the phone discussing requirements of buying clothes from customers. She saw that I was standing there because she told my Mom and I that the rack of clothes that we were looking at were not for sale that they were for the "Brand Sale"! It was not what she said, but how she said it. She didn't mind telling us that we could not buy those clothes but she could not tell the person on the other end that she would need to call them back because she had a customer that she needed to help. She was not the only person working, 2 other women were working as well, I think one of them being the owner. This phone call was at least 5 mins. or longer. When she walked away from the register I calmly placed the items that I was going to purchase on the counter and walked out. I have worked retail before and this was not the way you treated your shoppers. I hate that this happened but I can't shop where my time is not valued and I am not shown respect. If you don't want customers to look at the inventory then you need to put the inventory in a place that customers will not be able to get to. You don't leave them hanging on a rack with the rest of the inventory on the floor.I really thought that they ran out of space and had to put some items on this rack . Your store is small and I understand that but please come up with a better way to get ready for upcoming events.
Sincerely.
Jessica Sutton

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.

I find the staff extrememly helpful. The prices are better than most shops in the area. Store is cluttered but its worth it.

3
★★★☆☆

I find the staff extrememly helpful. The prices are better than most shops in the area. Store is cluttered but its worth it.

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.

I was there earlier today and found super cute clothes for my littlest one. As always, they were helpful & friendly while I looked and when I noticed a stained garment on the floor they removed it to mark it as play clothes. \r\n\r\nI always find great brands for dress and school and have NEVER had any problems with returns if my daughter didn't love what I picked out. (of course I always return within the week that I purchase if it doesn't fit ). One of my favorite spots to hit when shopping for my girls!! \r\n\r\nI always find great bargins there, the shop smells clean and they seem to turn over merchandise fairlyrapidly so I shop often to locate even more bargins. Only complaint is it is difficult to get around in there with a stroller but for the deals I've found I'm okay with that issue.

2
★★★★★

I was there earlier today and found super cute clothes for my littlest one. As always, they were helpful & friendly while I looked and when I noticed a stained garment on the floor they removed it to mark it as play clothes. \r\n\r\nI always find great brands for dress and school and have NEVER had any problems with returns if my daughter didn't love what I picked out. (of course I always return within the week that I purchase if it doesn't fit ). One of my favorite spots to hit when shopping for my girls!! \r\n\r\nI always find great bargins there, the shop smells clean and they seem to turn over merchandise fairlyrapidly so I shop often to locate even more bargins. Only complaint is it is difficult to get around in there with a stroller but for the deals I've found I'm okay with that issue.

.

I have read the 2 negative reviews and am amazed. I have been shopping at the children's orchard for a few years now and have only pleasant experiences. The staff is helpful and knowledgable. The owner is normally very nice and cordial. I have sold many things to the store and get a very fair price for them. She has even taken the time to go through why she didn't take a certain item. \r\n Personally, I think this is the best resale store in the Triangle (and I have been and sold to them all). The owner is very picky in what she takes...and she should be...it is her store and she buys it out right, so she has to make sure it sells. If you are looking for childrens stuff, I would give them a try. I do not think you would be disappointed. Again, I love the children's orchard and have so since I started shopping their years ago!!

2
★★★★★

I have read the 2 negative reviews and am amazed. I have been shopping at the children's orchard for a few years now and have only pleasant experiences. The staff is helpful and knowledgable. The owner is normally very nice and cordial. I have sold many things to the store and get a very fair price for them. She has even taken the time to go through why she didn't take a certain item. \r\n Personally, I think this is the best resale store in the Triangle (and I have been and sold to them all). The owner is very picky in what she takes...and she should be...it is her store and she buys it out right, so she has to make sure it sells. If you are looking for childrens stuff, I would give them a try. I do not think you would be disappointed. Again, I love the children's orchard and have so since I started shopping their years ago!!

.

Children's Orchard buying guidelines are on our website, and are explained as appointments are made. 50% (less $0. 50) of our selling price IS offered for items we sell for $12.99 or higher. We also offer two levels of clothing, and pay accordingly: regular items, and ""playwear"", which sells for about half the regular price, and is purchased for about half the regular purchase price. To be playwear, all items must be of popular/higher end brands,and may simply be over 5 years old. Others may have a small flaw in an area besides the front, or have a bit more washwear than we would allow in our regular clothes. \r\nSome of our clients do not take into consideration the number of playwear items in relation to the total buy. We try to ask whether they want to sell ""playwear"" items, or have them returned. We regret not satisfying the level of explanation everyone deserves. Even in great condition, an item over 5 years old is bought for less, because we advertise that our regular clothing is within that time frame.\r\nCathy Wagoner, Owner

2
★★★★★

Children's Orchard buying guidelines are on our website, and are explained as appointments are made. 50% (less $0. 50) of our selling price IS offered for items we sell for $12.99 or higher. We also offer two levels of clothing, and pay accordingly: regular items, and ""playwear"", which sells for about half the regular price, and is purchased for about half the regular purchase price. To be playwear, all items must be of popular/higher end brands,and may simply be over 5 years old. Others may have a small flaw in an area besides the front, or have a bit more washwear than we would allow in our regular clothes. \r\nSome of our clients do not take into consideration the number of playwear items in relation to the total buy. We try to ask whether they want to sell ""playwear"" items, or have them returned. We regret not satisfying the level of explanation everyone deserves. Even in great condition, an item over 5 years old is bought for less, because we advertise that our regular clothing is within that time frame.\r\nCathy Wagoner, Owner

.

Customers have 10 days to return resale clothing and 3 days to return other items. A polite phone call is accepted if an extra day is needed for our customers. Most resale stores offer no return policy. All asked is to comply with the guidelines.
Children's Orchard offers two levels of clothing, regular items, and "playwear". Playwear may be a little over 5 years old, or have a small spot on an inconspicuous place. Prices reflect this, both in purchasing from customers, and their selling price. Sellers must take this into consideration when estimating their price per item. We offer playwear to save some very wearable clothing from being excluded due to our stringent quality guidelines. Other resale stores would simply pass on them, it seems.

5
★★★★★

Customers have 10 days to return resale clothing and 3 days to return other items. A polite phone call is accepted if an extra day is needed for our customers. Most resale stores offer no return policy. All asked is to comply with the guidelines.
Children's Orchard offers two levels of clothing, regular items, and "playwear". Playwear may be a little over 5 years old, or have a small spot on an inconspicuous place. Prices reflect this, both in purchasing from customers, and their selling price. Sellers must take this into consideration when estimating their price per item. We offer playwear to save some very wearable clothing from being excluded due to our stringent quality guidelines. Other resale stores would simply pass on them, it seems.

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.

I decided to sell some boys clothes to the Children's Orchard store. I felt like the amount I was offered to purchase the clothes was far too little, but it was my own fault for leaving the store without questioning the owner.\n\nThe pricing system was not fully explained to me and I was under the impression that I would receive 50% of the selling price which I was fine with. The items the store purchased were in really good condition and I ended up getting less than $1.00 per item. I sold 17 pieces and walked away with less than $11.00 in cash (I was offered just under $14 in store credit). That's ridiculous considering a few items had the tags still on them and the button-down collared shirts were really nice. \n\nI did call the owner later and explained that I wasn't very happy but realized all sales were final. She was nice but I still felt like I had been taken advantage of in a major way.

0
★☆☆☆☆

I decided to sell some boys clothes to the Children's Orchard store. I felt like the amount I was offered to purchase the clothes was far too little, but it was my own fault for leaving the store without questioning the owner.\n\nThe pricing system was not fully explained to me and I was under the impression that I would receive 50% of the selling price which I was fine with. The items the store purchased were in really good condition and I ended up getting less than $1.00 per item. I sold 17 pieces and walked away with less than $11.00 in cash (I was offered just under $14 in store credit). That's ridiculous considering a few items had the tags still on them and the button-down collared shirts were really nice. \n\nI did call the owner later and explained that I wasn't very happy but realized all sales were final. She was nice but I still felt like I had been taken advantage of in a major way.

.

I decided to sell some boys clothes to the Children's Orchard store. I felt like the amount I was offered to purchase the clothes was far too little, but it was my own fault for leaving the store without questioning the owner.

The pricing system was not fully explained to me and I was under the impression that I would receive 50% of the selling price which I was fine with. The items the store purchased were in really good condition and I ended up getting less than $1.00 per item. I sold 17 pieces and walked away with less than $11.00 in cash (I was offered just under $14 in store credit). That's ridiculous considering a few items had the tags still on them and the button-down collared shirts were really nice.

I did call the owner later and explained that I wasn't very happy but realized all sales were final. She was nice but I still felt like I had been taken advantage of in a major way.

1
★☆☆☆☆

I decided to sell some boys clothes to the Children's Orchard store. I felt like the amount I was offered to purchase the clothes was far too little, but it was my own fault for leaving the store without questioning the owner.

The pricing system was not fully explained to me and I was under the impression that I would receive 50% of the selling price which I was fine with. The items the store purchased were in really good condition and I ended up getting less than $1.00 per item. I sold 17 pieces and walked away with less than $11.00 in cash (I was offered just under $14 in store credit). That's ridiculous considering a few items had the tags still on them and the button-down collared shirts were really nice.

I did call the owner later and explained that I wasn't very happy but realized all sales were final. She was nice but I still felt like I had been taken advantage of in a major way.

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.

Ugh - this is hands down the worst consignment store around for both customer service and shady quality of merchandise. For a store that purports to be more of an upscale resale, they don't stand behind their merchandise. I purchased a Gymboree shirt that had a hole in it and the extremely rude woman behind the register who claimed to be the owner's mother refused to take it back (I had both tags and a receipt). I also purchased a cd that did not work from them. The prices are not great, just comparable with other stores in the area, where you will much friendlier service and frankly less problems with the merchandise.\nBuyer at your own risk...\nI wouldn't tell anyone to shop here, there are many more avenues for your money, including the always interesting Kid to Kid in both Cary and Apex.

0
★☆☆☆☆

Ugh - this is hands down the worst consignment store around for both customer service and shady quality of merchandise. For a store that purports to be more of an upscale resale, they don't stand behind their merchandise. I purchased a Gymboree shirt that had a hole in it and the extremely rude woman behind the register who claimed to be the owner's mother refused to take it back (I had both tags and a receipt). I also purchased a cd that did not work from them. The prices are not great, just comparable with other stores in the area, where you will much friendlier service and frankly less problems with the merchandise.\nBuyer at your own risk...\nI wouldn't tell anyone to shop here, there are many more avenues for your money, including the always interesting Kid to Kid in both Cary and Apex.

Pros: ?

Cons: Terrible customer service, don't stand behind their items

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You will have to take your time looking through the clothes racks and all of the toys that are above head on shelves in this small consignment shop. They offer a large selection of gently used clothes, shoes, toys, furniture, strollers, highchairs, etc. And surprisingly the prices are not too high like many other resale shops of this nature. Childrens clothes range in sizes from newborn to older kids sizes 14-16. This store also accepts your items which after careful inspection you are either given cash or store credit. This process takes a few days while other stores offer this while you wait.

4
★★★★☆

You will have to take your time looking through the clothes racks and all of the toys that are above head on shelves in this small consignment shop. They offer a large selection of gently used clothes, shoes, toys, furniture, strollers, highchairs, etc. And surprisingly the prices are not too high like many other resale shops of this nature. Childrens clothes range in sizes from newborn to older kids sizes 14-16. This store also accepts your items which after careful inspection you are either given cash or store credit. This process takes a few days while other stores offer this while you wait.

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.

I picked up some cute things for my daughter here, and also managed to find something that I made a profit off of by selling on ebay. I just wish the store was bigger. Prices were better than another Cary consignment shop.

4
★★★★☆

I picked up some cute things for my daughter here, and also managed to find something that I made a profit off of by selling on ebay. I just wish the store was bigger. Prices were better than another Cary consignment shop.

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.

I discovered Children's Orchard when I was pregnant with my first child more than 6 years ago. They carry great pre-owned children's clothing and equipment. They keep their standards high on what they sell and somehow keep their prices much lower than another popular resale shop that is in Cary. Go to Children's Orchard first!

5
★★★★★

I discovered Children's Orchard when I was pregnant with my first child more than 6 years ago. They carry great pre-owned children's clothing and equipment. They keep their standards high on what they sell and somehow keep their prices much lower than another popular resale shop that is in Cary. Go to Children's Orchard first!

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