Zippy Lube, Inc

★★★★☆
  • 3802 New Bern Ave

    Raleigh, NC 27610

    Map & Directions
  • 919-231-0908

About Zippy Lube, Inc

Hours
Mon-Fri 8am-6pm, Sat 8am-5pm

Automotive

Automotive
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I know value of a $ when I see it. I shopped around and around. Most Places charge over $40 dollars for a simple oil change and offer no special or coupons. Mine was 38.99 and I was in and out before my 6month old could finish a bottle. It took more time for us to get out of the car than it did for them to change my oil. When I had a $10 off coupon too, it was much cheaper than Walmart or other wanna be oil change shops.

4
★★★★☆

I know value of a $ when I see it. I shopped around and around. Most Places charge over $40 dollars for a simple oil change and offer no special or coupons. Mine was 38.99 and I was in and out before my 6month old could finish a bottle. It took more time for us to get out of the car than it did for them to change my oil. When I had a $10 off coupon too, it was much cheaper than Walmart or other wanna be oil change shops.

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I was running super late in getting my car inspected, got in and out under 15mins. Very Fast considering other shops that take hours.

5
★★★★★

I was running super late in getting my car inspected, got in and out under 15mins. Very Fast considering other shops that take hours.

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.

I stopped in to get my car inspected and a oil change. ( BIG MISTAKE ) They replaced a license plate blub.The blub was a #194. This place billed me $6.99 for one.WOW!!! Walmart sell the same one for .89 cent.The next morning when I'm backing out of my garage, I can see oil has drip onto my concrete. There are good shops around to get your oil change or your car inspected, THIS IS NOT ONE OF THEM!

1
★☆☆☆☆

I stopped in to get my car inspected and a oil change. ( BIG MISTAKE ) They replaced a license plate blub.The blub was a #194. This place billed me $6.99 for one.WOW!!! Walmart sell the same one for .89 cent.The next morning when I'm backing out of my garage, I can see oil has drip onto my concrete. There are good shops around to get your oil change or your car inspected, THIS IS NOT ONE OF THEM!

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In town for NCSU football game, needed a quick inspection, got it, out fast and to the game on time.

5
★★★★★

In town for NCSU football game, needed a quick inspection, got it, out fast and to the game on time.

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Consumer's Original Complaint :BBB

My vehicle was damaged during inspection, manager initially acknowledged the damage and agreed to pay for repair - he now refuses.
At approximately 11:15 am on Friday, July 1, 2011, I was getting my vehicle inspected at Zippy Lube on New Bern Avenue in Raleigh. There were 2 bulbs that needed to be replaced (rear license plate and left front parking light). The attendant performing the inspection could not remove the assembly for the front parking light and asked for assistance from another attendant/manager who was working at the time. He did not know how to remove the assembly either so he used a tool of some kind - perhaps a screwdriver to remove the assembly. I witnessed him using the tool. During the process of removing the housing to replace the bulb, he damaged the housing and chipped the paint.
When the work was complete, at 11:47 am, they pulled the vehicle forward (away from the work area), I was asked to go inside the business to pay, when I returned outside, the driver door was open, and I got in and drove away.
When I arrived at my home, approximately 20 minutes later, I inspected the vehicle and noticed the damage on the front parking light assembly and I called Zippy Lube, they told me not to worry about it, they would take care of it and make it right.
On July 5, I stopped by a body shop to get an estimate. I took the estimate ($436.92) to Zippy Lube.
He said he would not pay that amount and told me I had to take the vehicle to a body shop he uses and get an estimate from that shop. I am not comfortable with that body shop.. I got another estimate and learned that a tool should never be used to remove the light assembly, it is only necessary to push it in and forward with the palm of your hand (it is held in with a clip) to remove the light. I took the second estimate, in the amount of $419.03, back to zippy lube and he still refused to pay. He insisted that I must take the vehicle to his body shop. He said to have them do the repair work and he would pay them.
I told him I would not take it to the body shop he deals with I had already wasted half a day to get the estimates that I had in hand, and if he was refusing to pay, I told him I would file a small claims action against him.
I do not care if he pays the shop for the work or pays me for the damage, I just want the damage repaired by a shop of my choice.
I have been taking my vehicles to this business (ProLube) since 2000. I believe the new owners opened Zippy Lube ( same place ) in 2005 and I continued taking my vehicles to his shop for service. He has serviced 5 business vehicles and 3 personal vehicles for me and this is the only time I've ever had any trouble. It's unfortunate that this is what I get for being a loyal customer.

In response to the comment from Zippy Lube ?? they did not make an offer to me or to the BBB. The lowest estimate I presented was $419.03 and the highest estimate was $436.92. Zippy Lube paid the clerk of the court $393.40 which was the amount awarded to me, so they saved less than $26. If their time is worth anything and if they valued long time customers, they would have been better off to have settled this without going to court. I guess they hoped I would just go away.

1
★☆☆☆☆

Consumer's Original Complaint :BBB

My vehicle was damaged during inspection, manager initially acknowledged the damage and agreed to pay for repair - he now refuses.
At approximately 11:15 am on Friday, July 1, 2011, I was getting my vehicle inspected at Zippy Lube on New Bern Avenue in Raleigh. There were 2 bulbs that needed to be replaced (rear license plate and left front parking light). The attendant performing the inspection could not remove the assembly for the front parking light and asked for assistance from another attendant/manager who was working at the time. He did not know how to remove the assembly either so he used a tool of some kind - perhaps a screwdriver to remove the assembly. I witnessed him using the tool. During the process of removing the housing to replace the bulb, he damaged the housing and chipped the paint.
When the work was complete, at 11:47 am, they pulled the vehicle forward (away from the work area), I was asked to go inside the business to pay, when I returned outside, the driver door was open, and I got in and drove away.
When I arrived at my home, approximately 20 minutes later, I inspected the vehicle and noticed the damage on the front parking light assembly and I called Zippy Lube, they told me not to worry about it, they would take care of it and make it right.
On July 5, I stopped by a body shop to get an estimate. I took the estimate ($436.92) to Zippy Lube.
He said he would not pay that amount and told me I had to take the vehicle to a body shop he uses and get an estimate from that shop. I am not comfortable with that body shop.. I got another estimate and learned that a tool should never be used to remove the light assembly, it is only necessary to push it in and forward with the palm of your hand (it is held in with a clip) to remove the light. I took the second estimate, in the amount of $419.03, back to zippy lube and he still refused to pay. He insisted that I must take the vehicle to his body shop. He said to have them do the repair work and he would pay them.
I told him I would not take it to the body shop he deals with I had already wasted half a day to get the estimates that I had in hand, and if he was refusing to pay, I told him I would file a small claims action against him.
I do not care if he pays the shop for the work or pays me for the damage, I just want the damage repaired by a shop of my choice.
I have been taking my vehicles to this business (ProLube) since 2000. I believe the new owners opened Zippy Lube ( same place ) in 2005 and I continued taking my vehicles to his shop for service. He has serviced 5 business vehicles and 3 personal vehicles for me and this is the only time I've ever had any trouble. It's unfortunate that this is what I get for being a loyal customer.

In response to the comment from Zippy Lube ?? they did not make an offer to me or to the BBB. The lowest estimate I presented was $419.03 and the highest estimate was $436.92. Zippy Lube paid the clerk of the court $393.40 which was the amount awarded to me, so they saved less than $26. If their time is worth anything and if they valued long time customers, they would have been better off to have settled this without going to court. I guess they hoped I would just go away.

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1 out of 1 people found this review helpful.

Business Response:

Mr. Jones did take Zippy Lube to court over this claim and the court ruled in Zippy Lube's favor. We originally offered to pay for the repairs at a shop of our choice which Mr. Jones was not happy about. The court ordered him to take the amount that we offered originally for the repairs.
.

Awesome!!! They met me at my car before I even got out. I was in and out for an NC inspection in 8 minutes!!! They were very friendly and even left a mint on my dashboard. I have no hesitations going there again!!!

5
★★★★★

Awesome!!! They met me at my car before I even got out. I was in and out for an NC inspection in 8 minutes!!! They were very friendly and even left a mint on my dashboard. I have no hesitations going there again!!!

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0 out of 1 people found this review helpful.

.

I will be the first to admit that all oil change places are incredibly similar. I have been to this one many times, and can say that they consistently do a great job. They are always friendly, they really check the car out, they are honest with me about what my car needs -and they never push me to get additional services. Their prices are good (although most oil change places charge about the same) and they have NEVER screwed up the oil change, or my car. I know most of us have had at least one trip to the oil change place that did not go well! I highly recommend this place to anyone.

5
★★★★★

I will be the first to admit that all oil change places are incredibly similar. I have been to this one many times, and can say that they consistently do a great job. They are always friendly, they really check the car out, they are honest with me about what my car needs -and they never push me to get additional services. Their prices are good (although most oil change places charge about the same) and they have NEVER screwed up the oil change, or my car. I know most of us have had at least one trip to the oil change place that did not go well! I highly recommend this place to anyone.

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0 out of 1 people found this review helpful.

Message from Zippy Lube, Inc

You can expect honest and reliable service from us, we are locally owned and operated! Looking for a recommendation for major auto work or a point in the right direction, feel free to call us for you car service needs. 1-888-ZIPPYLUBE for a Free Recorded Message on our Services! Have a Great Day!

More about Zippy Lube, Inc

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