Knightdale Tractor And Equipment Co

★★★★☆
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  • 106 South First Avenue

    Knightdale, NC 27545

    Map & Directions
  • 919-266-3381

Home & Garden

Home & Garden
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Extremely POOR customer service. Mostly from the old man behind the parts counter, which I have since found out he is the OWNER! What? Really ? He is the most UN-helpful person ever, it is evident that he does not want to help you

3
★★★★★

Extremely POOR customer service. Mostly from the old man behind the parts counter, which I have since found out he is the OWNER! What? Really ? He is the most UN-helpful person ever, it is evident that he does not want to help you

.

I recently stopped by the store to pick up a few supplies to update an aging cub cadet I own and upon dealing with the older man at the counter, it became very obvious that he apparently had better things to do than answer any of my questions without an added snarky response.
It seemed like if I were not their to pick up a new item then he wanted nothing to do with me as a customer.

The store two things that I needed but he wasn't helpful at answering about the other two parts I needed, so I decided to just pay for the two he had. The total was under $10 and I pulled out my debit card to pay and was promptly told ""we don't take cards under $10"" and I told him I didn't have cash on me and he rudely told me ""the sign is right there, if you can read it"", I was set back a little and couldn't believe this kind of response over what would not even be questioned at any other retailer I go to.
I understand this is a small business, but if you are this way about a small purchase like this, then I hate to see how you would be when I really need you.
Unluckily for the owner I intended to look at purchasing a 4 wheel steer Cub in about two weeks as my 14 year old mower is in need of replacement, but I have no intention of returning to this store to get it.
If you value your hard earned money I would think twice before doing business here.

0
★☆☆☆☆

I recently stopped by the store to pick up a few supplies to update an aging cub cadet I own and upon dealing with the older man at the counter, it became very obvious that he apparently had better things to do than answer any of my questions without an added snarky response.
It seemed like if I were not their to pick up a new item then he wanted nothing to do with me as a customer.

The store two things that I needed but he wasn't helpful at answering about the other two parts I needed, so I decided to just pay for the two he had. The total was under $10 and I pulled out my debit card to pay and was promptly told ""we don't take cards under $10"" and I told him I didn't have cash on me and he rudely told me ""the sign is right there, if you can read it"", I was set back a little and couldn't believe this kind of response over what would not even be questioned at any other retailer I go to.
I understand this is a small business, but if you are this way about a small purchase like this, then I hate to see how you would be when I really need you.
Unluckily for the owner I intended to look at purchasing a 4 wheel steer Cub in about two weeks as my 14 year old mower is in need of replacement, but I have no intention of returning to this store to get it.
If you value your hard earned money I would think twice before doing business here.

.

We are a family owned and operated business located in downtown Knightdale, NC since 1969. We offer Selection, Knowledge, Service, Parts, Financing, and Delivery. Our premium brands include..Cub Cadet, Stihl, Kioti, Simplicity, Troy-Bilt, Woods, Bush Hog, and many more! \r
\r

2
★★★★★

We are a family owned and operated business located in downtown Knightdale, NC since 1969. We offer Selection, Knowledge, Service, Parts, Financing, and Delivery. Our premium brands include..Cub Cadet, Stihl, Kioti, Simplicity, Troy-Bilt, Woods, Bush Hog, and many more! \r
\r

Pros: Over 40+ Years Experience, Service Provided on our Equipment

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I recently purchased a new Cub Cadet tractor from Knightdale Tractor. They wide variety of equipment and knowledge from the staff is what sealed the deal. I went to other dealerships first in wake county area and no one seemed willing to spend time answering questions. I highly recommend this family owned dealership with over 40 years of experience.

2
★★★★★

I recently purchased a new Cub Cadet tractor from Knightdale Tractor. They wide variety of equipment and knowledge from the staff is what sealed the deal. I went to other dealerships first in wake county area and no one seemed willing to spend time answering questions. I highly recommend this family owned dealership with over 40 years of experience.

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Forcing me to bring cash to their place of business even though they take credit card payments over the phone. Just because after they picked up my equipment I did not want them to do the work after they changed the price.

0
★☆☆☆☆

Forcing me to bring cash to their place of business even though they take credit card payments over the phone. Just because after they picked up my equipment I did not want them to do the work after they changed the price.

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