The Clean Machine

★★★☆☆
  • 104 W Main St

    Carrboro, NC 27510

    Map & Directions
  • 919-967-5104

About The Clean Machine

Hours
Sun 12pm-5pm, Mon-Sat 10am-7pm

Sports & Recreation

Sports & Recreation
More choices in Carrboro:
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Performance INC

1 Performance Way Chapel Hill, NC

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Bicycle Chain

210 W Franklin St Chapel Hill, NC

3.0 3
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Poor experience, exacerbated by poor customer service. Took bike for service, got estimate of just over $100. Bill came in at pennies under $150. Only explanation: "It was a bad estimate." Manager took $10 off bill -- "I'm trying to work with you here," was her unbelievably arrogant quote -- which left me with a bill still 40% over the estimate. I can appreciate that estimates can be a bit off; 10 to 15% off is annoying but understandable. But 50%? This experience tells me two things: 1) They don't support employees when they make a mistake, as they put all the blame on the guy who gave me the "bad estimate," and, more important, 2) You can't believe anything they tell you. I know it's only an N of 1, but my advice is for you not to believe anything they tell you either. Too bad, because I was inclined to like them; they appear to know their stuff. Could've been fixed entirely with a more customer-focused attitude by manager. Better off going with Performance down the street.

0
★☆☆☆☆

Poor experience, exacerbated by poor customer service. Took bike for service, got estimate of just over $100. Bill came in at pennies under $150. Only explanation: "It was a bad estimate." Manager took $10 off bill -- "I'm trying to work with you here," was her unbelievably arrogant quote -- which left me with a bill still 40% over the estimate. I can appreciate that estimates can be a bit off; 10 to 15% off is annoying but understandable. But 50%? This experience tells me two things: 1) They don't support employees when they make a mistake, as they put all the blame on the guy who gave me the "bad estimate," and, more important, 2) You can't believe anything they tell you. I know it's only an N of 1, but my advice is for you not to believe anything they tell you either. Too bad, because I was inclined to like them; they appear to know their stuff. Could've been fixed entirely with a more customer-focused attitude by manager. Better off going with Performance down the street.

Pros: Knowledgable about bikes

Cons: Unconscionable customer service

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I just moved to Chapel Hill, and needed some bike parts for a last minute trip - Clean Machine came thru in the clinch. The staff is very knowledgeable and friendly, and they had great prices on the random stuff I needed.

PROS: great service
CONS:

4
★★★★☆

I just moved to Chapel Hill, and needed some bike parts for a last minute trip - Clean Machine came thru in the clinch. The staff is very knowledgeable and friendly, and they had great prices on the random stuff I needed.

PROS: great service
CONS:

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the Clean Machine has been in business many years, standing out as one of the longer established businesses in the area. Very reliable staff, prices no higher than elsewhere, good repairs and people willing to offer advice without making you feel like an idiot when you're just getting started on the wonderful biking path.

PROS: Good location
CONS: limited parking

4
★★★★☆

the Clean Machine has been in business many years, standing out as one of the longer established businesses in the area. Very reliable staff, prices no higher than elsewhere, good repairs and people willing to offer advice without making you feel like an idiot when you're just getting started on the wonderful biking path.

PROS: Good location
CONS: limited parking

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