NTB-National Tire & Battery

★★☆☆☆
  • 7771 N Point Blvd

    Winston Salem, NC 27106

    Map & Directions
  • 336-896-1771

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
  • Automotive Repair
  • Oil Changes
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su Closed

Automotive

Automotive
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2.0 4
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I used to be a loyal Merchant's customer. I went in for a $69 alignment and brought in my own oil, oil filter, spark plugs, and air filter to have changed. My bill was around $600. I complained and they dropped it to $465. Why could they not just give me a fair price in the beginning (not to say $465 was fair at all)? I have not been back since. This was about 2 years ago. Maybe things have changed but I would suggest getting something in writing before you leave your car with them.

1
★☆☆☆☆

I used to be a loyal Merchant's customer. I went in for a $69 alignment and brought in my own oil, oil filter, spark plugs, and air filter to have changed. My bill was around $600. I complained and they dropped it to $465. Why could they not just give me a fair price in the beginning (not to say $465 was fair at all)? I have not been back since. This was about 2 years ago. Maybe things have changed but I would suggest getting something in writing before you leave your car with them.

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Hi, my name is Jonathan and I am the Service Manager at Merchant's Tire and Auto at North Point Blvd in Winston-Salem, NC. Thank you for taking the time to read these reviews. I cannot speak for past management but I can assure you that the issues that were brought up in the above reviews are a thing of the past. The Store Manager and I have been working very hard to clear up past issues with previous management. At Merchant's, we realize that without the customer, we would not be here. That being said, we strive to make the customer our number one focus. Our promise to you is this: We will only hire the best people to work on your second biggest investment - your car. We will try our best to give you an accurate estimated finish time. We know that your time is valuable, so we will always keep you informed as to the progress of your repairs. We will always get your consent before we do any additional repairs so you will always know what your final bill will be. We will will always give you the option of getting a second opinion. We will always give you a fair price. Any work performed on your car is warranted across the country at any Tire Kingdom, Merchant's Tire, NTB or Big O Tires. Feel free to call me directly at any time if you have any questions. 336-896-1771 Thank you and we look forward to taking care of your vehicle.

5
★★★★★

Hi, my name is Jonathan and I am the Service Manager at Merchant's Tire and Auto at North Point Blvd in Winston-Salem, NC. Thank you for taking the time to read these reviews. I cannot speak for past management but I can assure you that the issues that were brought up in the above reviews are a thing of the past. The Store Manager and I have been working very hard to clear up past issues with previous management. At Merchant's, we realize that without the customer, we would not be here. That being said, we strive to make the customer our number one focus. Our promise to you is this: We will only hire the best people to work on your second biggest investment - your car. We will try our best to give you an accurate estimated finish time. We know that your time is valuable, so we will always keep you informed as to the progress of your repairs. We will always get your consent before we do any additional repairs so you will always know what your final bill will be. We will will always give you the option of getting a second opinion. We will always give you a fair price. Any work performed on your car is warranted across the country at any Tire Kingdom, Merchant's Tire, NTB or Big O Tires. Feel free to call me directly at any time if you have any questions. 336-896-1771 Thank you and we look forward to taking care of your vehicle.

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The only time I have ever visited Merchants, the customer service was awful! The repairs were only supposed to take an hour, so I waited for it to be finished. Five hours later, my car was finished. Not only did I have to wait forever, but the price was twice as much as I was originally quoted. I will never return to this business due to the poor business practices.

PROS: None
CONS: Horrible service and pricing

1
★☆☆☆☆

The only time I have ever visited Merchants, the customer service was awful! The repairs were only supposed to take an hour, so I waited for it to be finished. Five hours later, my car was finished. Not only did I have to wait forever, but the price was twice as much as I was originally quoted. I will never return to this business due to the poor business practices.

PROS: None
CONS: Horrible service and pricing

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I would not go back to this business. When my husband and I went to get the car's old changed and got our car returned to us, we went on our way and realized something wasn't right. My husband checked it and noticed the car didn't have any oil, so we had to go back, and luckily there wasn't any damaged. Another reason we do not go back for service is also that the prices are a little high and customer service is not as up to speed as a customer would like.

1
★☆☆☆☆

I would not go back to this business. When my husband and I went to get the car's old changed and got our car returned to us, we went on our way and realized something wasn't right. My husband checked it and noticed the car didn't have any oil, so we had to go back, and luckily there wasn't any damaged. Another reason we do not go back for service is also that the prices are a little high and customer service is not as up to speed as a customer would like.

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Message from NTB-National Tire & Battery

NTB of Winston Salem, NC is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes and alignments, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or something more, NTB has you covered. Schedule your appointment online, give us a call or stop by your local NTB today!

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