The Power Outlet

★★☆☆☆
  • 752 North Broad Street

    Mooresville, NC 28115

    Map & Directions
  • 704-663-2424

Home & Garden

Home & Garden
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DISHONEST, RUDE, AND INSULTING! I wish I had read the google reviews before I hired The Power Outlet! A tech came to the house to service our generator. He neglected to tell me that the hourly fee starts when the tech leaves the office - so if you hire, you better live close to their office! The tech could not find the electrical box and searched for two hours instead of asking me where it was. He then went back to the office to call the factory and charged us for the time he was on the phone. All he had to do was ask my husband or I where the box was- that simple- in the garage in plain sight! The tech came back out (again charged for the 22 minute drive time there and back) and serviced the machine. Total hours spent on the job- ONE HOUR. Total hours charged- FOUR HOURS. PLUS a $90 service call fee, $14.95 for a filter (WHEN THE TECH EVEN TOLD ME HE DID NOT CHANGE IT BECAUSE IT WAS NEW), $10 ENVIRONMENTAL FEE, AND $5.85 FOR 3 AA BATTERIES). So for a basic yearly tune-up- I WAS CHARGED $499.29. When I called to complain and explain the situation, James told me that I "was what was wrong with this world." He made a comment as to the high price of my home and how I did not want to pay for a basic service. He was insulting and threaten to sue me if I did not pay his tech that was waiting outside. This is a DISHONEST company- BEWARE!

1
★☆☆☆☆

DISHONEST, RUDE, AND INSULTING! I wish I had read the google reviews before I hired The Power Outlet! A tech came to the house to service our generator. He neglected to tell me that the hourly fee starts when the tech leaves the office - so if you hire, you better live close to their office! The tech could not find the electrical box and searched for two hours instead of asking me where it was. He then went back to the office to call the factory and charged us for the time he was on the phone. All he had to do was ask my husband or I where the box was- that simple- in the garage in plain sight! The tech came back out (again charged for the 22 minute drive time there and back) and serviced the machine. Total hours spent on the job- ONE HOUR. Total hours charged- FOUR HOURS. PLUS a $90 service call fee, $14.95 for a filter (WHEN THE TECH EVEN TOLD ME HE DID NOT CHANGE IT BECAUSE IT WAS NEW), $10 ENVIRONMENTAL FEE, AND $5.85 FOR 3 AA BATTERIES). So for a basic yearly tune-up- I WAS CHARGED $499.29. When I called to complain and explain the situation, James told me that I "was what was wrong with this world." He made a comment as to the high price of my home and how I did not want to pay for a basic service. He was insulting and threaten to sue me if I did not pay his tech that was waiting outside. This is a DISHONEST company- BEWARE!

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They diagnosed my tractor issue (difficult) and only sold me the repair I needed and not one I didn't. Honest people with a great knowledge base. They can't fix everything that comes in though. With more and more product being produced under licence in China, these guys find it difficult to replace parts they can't get. Understanding that, I think they're the best in Mooresville!

2
★★★★☆

They diagnosed my tractor issue (difficult) and only sold me the repair I needed and not one I didn't. Honest people with a great knowledge base. They can't fix everything that comes in though. With more and more product being produced under licence in China, these guys find it difficult to replace parts they can't get. Understanding that, I think they're the best in Mooresville!

Pros: Creative and experienced

Cons: Wish they had a bigger showroom

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I brought my lawnmower in to be looked at and get an estimate. They were more than happy to take it. Now three weeks later I have not heard from them. I called and they said that they woudl ""expidite"" the order. Four days later I have not heard from them and I call again being told that they are with customers and would have to call back. 3 hours later 30 minutes befoer they close, I still have not heard from them. I guess they don't care about their customers.

1
★★☆☆☆

I brought my lawnmower in to be looked at and get an estimate. They were more than happy to take it. Now three weeks later I have not heard from them. I called and they said that they woudl ""expidite"" the order. Four days later I have not heard from them and I call again being told that they are with customers and would have to call back. 3 hours later 30 minutes befoer they close, I still have not heard from them. I guess they don't care about their customers.

Cons: Unresponsive

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Horrible customer service. They are an authorized dealer of the manufacture of pressure washer I have, a simple screw broke, and they told me that they could not fix it. Don't bother going for service. They even told me they could fix it over the phone, and made me waste gas money to go over just to find out they did not have the knowledge to fix it.

0
★☆☆☆☆

Horrible customer service. They are an authorized dealer of the manufacture of pressure washer I have, a simple screw broke, and they told me that they could not fix it. Don't bother going for service. They even told me they could fix it over the phone, and made me waste gas money to go over just to find out they did not have the knowledge to fix it.

Cons: Bad service

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