Rolly's

★★★☆☆
  • 272 S Stratford Rd

    Winston Salem, NC 27103

    Map & Directions
  • 336-722-6713

About Rolly's

Hours
Mon-Sat 10am-6pm

Home & Garden

Home & Garden
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3.4 5
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This store has great products and the worst customer service I have ever experienced. The owner/manager could not care less about customer satisfaction. I recently bought a beautiful crib from the store, that I could have purchased directly from the manufacturer. In hindsight I wish had ordered it instead of trying to support this local business. When they called me to let me know the crib was in they told me that it was rather large and I would need a truck not an SUV to pick it up. I called the day before to let them know that we would be coming and the owner reminded me that I would need a truck to transport it. What he did not mention was that I would need to bring twine or anything else needed to tie the parts down. I have never been to a place that sales furniture and does not have twine! OK my mistake I should have brought this but foolishly thought they would have it. We made do with the single bungie cord we had in the truck and figured we could stop and get twine on the way (Rolly's did not offer to help in anyway). Needless to say this was a poor decision on my part. We had a terrible time trying to get this home and nearly caused a huge accident in the process. When I called to express my concern/dissatisfaction, the owner made it clear by not bothering to ask if I or the crib were ok, that he did not feel any of this was his responsibility and that he did not care to have me as a customer. I will never shop at this store again and will make it a point of telling every new/expecting mother to avoid this place like the plague!

1
★☆☆☆☆

This store has great products and the worst customer service I have ever experienced. The owner/manager could not care less about customer satisfaction. I recently bought a beautiful crib from the store, that I could have purchased directly from the manufacturer. In hindsight I wish had ordered it instead of trying to support this local business. When they called me to let me know the crib was in they told me that it was rather large and I would need a truck not an SUV to pick it up. I called the day before to let them know that we would be coming and the owner reminded me that I would need a truck to transport it. What he did not mention was that I would need to bring twine or anything else needed to tie the parts down. I have never been to a place that sales furniture and does not have twine! OK my mistake I should have brought this but foolishly thought they would have it. We made do with the single bungie cord we had in the truck and figured we could stop and get twine on the way (Rolly's did not offer to help in anyway). Needless to say this was a poor decision on my part. We had a terrible time trying to get this home and nearly caused a huge accident in the process. When I called to express my concern/dissatisfaction, the owner made it clear by not bothering to ask if I or the crib were ok, that he did not feel any of this was his responsibility and that he did not care to have me as a customer. I will never shop at this store again and will make it a point of telling every new/expecting mother to avoid this place like the plague!

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We love Rollys! My husband and I really wanted to keep our baby's gender a surprise, but we really didn't want a yellow and green nursery. We picked out all our furniture and bedding for a boy and girl and had our doctor call to let them know what we were having. They ordered everything and kept it until the baby was born. They had it delivered and set up before we came home from the hospital. No chain would ever do that! It was above and beyond! And we now have the cutest boy nursery for our son! Best Store! Best Customer Service!

5
★★★★★

We love Rollys! My husband and I really wanted to keep our baby's gender a surprise, but we really didn't want a yellow and green nursery. We picked out all our furniture and bedding for a boy and girl and had our doctor call to let them know what we were having. They ordered everything and kept it until the baby was born. They had it delivered and set up before we came home from the hospital. No chain would ever do that! It was above and beyond! And we now have the cutest boy nursery for our son! Best Store! Best Customer Service!

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When we initially went into the store, we were greeted so warmly and had a great experience placing our order with the owner. However, it's taken a drastic turn since. Along with phone calls not being returned, we're still waiting on the last piece of the bedroom set, which was ordered Oct 16. We were told probably 6-8 weeks; however, it may be up to 8-12 weeks, so the latest we would get it was Jan. The first part came in within a couple weeks, the second was January. It's March...supposedly getting shipped from Georgia next week (not the first time we've heard this). How does the company want to rectify it? A whole lot of BS and an apology, followed by hanging up on me. NEVER AGAIN would I even walk into that store.

2
★★☆☆☆

When we initially went into the store, we were greeted so warmly and had a great experience placing our order with the owner. However, it's taken a drastic turn since. Along with phone calls not being returned, we're still waiting on the last piece of the bedroom set, which was ordered Oct 16. We were told probably 6-8 weeks; however, it may be up to 8-12 weeks, so the latest we would get it was Jan. The first part came in within a couple weeks, the second was January. It's March...supposedly getting shipped from Georgia next week (not the first time we've heard this). How does the company want to rectify it? A whole lot of BS and an apology, followed by hanging up on me. NEVER AGAIN would I even walk into that store.

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I love going in Rolly's because there is always new inventory. They carry tons of things for the nursery--from cribs to bedding to burp cloths. They have great high-end strollers & car seats, and also a few racks of boutique type clothes. The toys are so cute too---lots of educational toys. Prices are a little high, but basically because they carry high-end or boutique brands. You will find something really special for a child at Rolly's!

4
★★★★☆

I love going in Rolly's because there is always new inventory. They carry tons of things for the nursery--from cribs to bedding to burp cloths. They have great high-end strollers & car seats, and also a few racks of boutique type clothes. The toys are so cute too---lots of educational toys. Prices are a little high, but basically because they carry high-end or boutique brands. You will find something really special for a child at Rolly's!

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The store has wonderful knowledgable people who will bend over backwords to help you. A great selection of unique baby furniture, accessories, toys, clothing, and more! I can buy a great gift for a Baby shower, Birthday, etc and they will wrap it for me......and it looks so awesome because they put so much effort into each gift they wrap! The Best Children's store around!

2
★★★★★

The store has wonderful knowledgable people who will bend over backwords to help you. A great selection of unique baby furniture, accessories, toys, clothing, and more! I can buy a great gift for a Baby shower, Birthday, etc and they will wrap it for me......and it looks so awesome because they put so much effort into each gift they wrap! The Best Children's store around!

Pros: Good Parking, Wonderful environment, One on One attention

 

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