I used to go to pep boys all the time and the service was great. I don't know what has happened but it's not good! I spent over $800 for some maintanence, 4tires, tune-up, oil change, rear brakes and drums. They were not able to get everything done in one day which was a little upseting but I knew that I was having a lot done so I was ok with this. I was upset however because I got a call from pep boys in the middle of the afternoon and as soon as I answered the phone the person hung up. When I called back I was told they thought they didn't have the tires I wanted when I was there that day at 9am but they did have them after all. I was a litttle confused by this. They also told me they were just getting ready to start my van, this was around 2:30pm and I dropped it off at 9am!
I never did get a call from them stating my van was done and I did tell them that if they were not able to get everything done that was ok I would come back for the other services another time. Well around 5:30 there was still no call so I had to call them. They ended up having to redo the previous front brake and rotor job they did less than a year prior under warranty. The back brakes still needed to be done along with the drums. I still do not understand why everytime I get my brakes done I have to get either the rotars or the drums changed as well. I do maintain my van and I do not let an issue go without getting it repaired.
Anyways I set an appointment to have the rear brakes completed the following week and paid for all services needed to be completed done at that time. I drove my van home and I could smell burning oil and rubber. When I pulled into my driveway, I live about 5 miles from the shop, my van was smoking and I was angry! My fiance had to drain about 1/2 quart of oil because the mechanic who worked on it overfilled it!
I took my van back to them the next day and explained. Another mechanic checked the oil level and said, "your oil level is perfect." Obviously he didn't hear me say prior that my fiance emptied so much oil from the van. Over the next few days I didn't notice any issues with smells or smoke but it could have caused a head gasket to blow. I did however begin to notice a squealing sound which at times turned into a grinding sound. No one there offered any sort of discount or even a free inspection of any of the systems in my van. I followed through with the back brake appt because I had already paid for the service. I informed the mechanic that through out the past week there has been some squealing and grinding and it seemed like it was coming from the front brakes. She informed me that she would make sure that they would take care of it. They did not! In fact this is now week #3 that my van is there.
Today they tried to tell me that there is nothing wrong with the van and that there is no sound. They offered to go on a test drive with me present so I said of course. Within less than 1 mile the mechanic noticed both issues with the brakes. He also forgot to switch from neutral back to drive in the middle of an intersection and almost wrecked my van!
Its now past nine and when I called around 8pm to find out what was going on they told me they just started looking at it. Today my van was dropped off around 1pm. When I finished the test drive with the mechanic I told him I needed my van and he assured me that it would be completed at the end of the day. They are now closed and I do not have my van!
Oh, and the first day I was there I was told that my drain plug was damaged and there would not be any charge to me and low and behold there it was on my reciept. It was only 10.00 but I think that if a company says they are going to do something they need to follow through!
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