Haddock Collision

★★★☆☆
  • 10112 Capital Blvd

    Wake Forest, NC 27587

    Map & Directions
  • 919-556-6261

About Haddock Collision

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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Capital City Auto Body Inc

10008 Capital Blvd Wake Forest, NC

2.5 10
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Geico reccomended this garage to repair my car after an accident that did approximately $5000 in damages and so far I have been mostly pleased with the speediness with which they have handled the reapires and i' being told after only a week of having my car it should be ready to pick up today. I also appreciated the personal follow-up phone call by the shops manager Bobby.

4
★★★★☆

Geico reccomended this garage to repair my car after an accident that did approximately $5000 in damages and so far I have been mostly pleased with the speediness with which they have handled the reapires and i' being told after only a week of having my car it should be ready to pick up today. I also appreciated the personal follow-up phone call by the shops manager Bobby.

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1 out of 1 people found this review helpful.

.

My wife was involved in an accident, which was not her fault. The insurance company recomended Haddock's Body Shop. We should not have taken their recommendation, because it was a bad mistake. The insurance company advised us that if our car was repaired at Haddocks, the repairs would be guaranteed for the life of the car. Their repair process was high tech, but they do shoddy work. During Haddocks' repaired process, they disconnected the defroster, and refused to fix it. They wouldn't repair a plastic overflow bottle, which they had originally agreed to repair. Now the window in the door that they repaired leaks and the molding underneath the door is hanging off. Don't let these people near your car. They are too closely associated with insurance companies. They make shoddy repairs that won't last!

1
★☆☆☆☆

My wife was involved in an accident, which was not her fault. The insurance company recomended Haddock's Body Shop. We should not have taken their recommendation, because it was a bad mistake. The insurance company advised us that if our car was repaired at Haddocks, the repairs would be guaranteed for the life of the car. Their repair process was high tech, but they do shoddy work. During Haddocks' repaired process, they disconnected the defroster, and refused to fix it. They wouldn't repair a plastic overflow bottle, which they had originally agreed to repair. Now the window in the door that they repaired leaks and the molding underneath the door is hanging off. Don't let these people near your car. They are too closely associated with insurance companies. They make shoddy repairs that won't last!

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1 out of 1 people found this review helpful.

.

I was very unhappy with the customer service at this body shop. Even though it was recommended to me by my insurance company. Buyer Beware!

1
★☆☆☆☆

I was very unhappy with the customer service at this body shop. Even though it was recommended to me by my insurance company. Buyer Beware!

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1 out of 1 people found this review helpful.

.

Haddock Collision finished repairs in 1/2 day less than insurance adjuster estimated. I am pleased with the quality of the work. The staff were very helpful.

4
★★★★☆

Haddock Collision finished repairs in 1/2 day less than insurance adjuster estimated. I am pleased with the quality of the work. The staff were very helpful.

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1 out of 1 people found this review helpful.

.

Hopefully this isn't a reflection on OUR driving, but we have used this firm three times and been VERY satisfied each time. Auto body shops have a generally bad reputation (see the other reviews even on this one), but we wouldn't even think about going somewhere else!

5
★★★★★

Hopefully this isn't a reflection on OUR driving, but we have used this firm three times and been VERY satisfied each time. Auto body shops have a generally bad reputation (see the other reviews even on this one), but we wouldn't even think about going somewhere else!

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1 out of 1 people found this review helpful.

.

My experience with Haddock is quite unlike the stories of others. I had two different cars repaired there. The work was done when they said it would be and the craftsmanship was excellent, both for a Volvo wagon and a 300 series BMW. Both were re: front ends, and while the parts were expensive because of the quality of the auto involved, the paint job and the attachments were done very well indeed. I am surprised that others have had such negative response. I guess each event is idiosyncratic to the customer involved. I have recommended them.

5
★★★★★

My experience with Haddock is quite unlike the stories of others. I had two different cars repaired there. The work was done when they said it would be and the craftsmanship was excellent, both for a Volvo wagon and a 300 series BMW. Both were re: front ends, and while the parts were expensive because of the quality of the auto involved, the paint job and the attachments were done very well indeed. I am surprised that others have had such negative response. I guess each event is idiosyncratic to the customer involved. I have recommended them.

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1 out of 1 people found this review helpful.

.

If you need body work done on your car, find another location. We used their Fuquay location in the past and were pleased. We live closer to the Capital location and thought we'd use them again. We were VERY disgruntled and frustrated by their lack of quality and professionalism. For a job that should have been done in 2 weeks, it took 4. We had to have them re-do their work 4 times. It was a horrible experience. We won't be using them again.

1
★☆☆☆☆

If you need body work done on your car, find another location. We used their Fuquay location in the past and were pleased. We live closer to the Capital location and thought we'd use them again. We were VERY disgruntled and frustrated by their lack of quality and professionalism. For a job that should have been done in 2 weeks, it took 4. We had to have them re-do their work 4 times. It was a horrible experience. We won't be using them again.

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1 out of 1 people found this review helpful.

.

I sent my car to Haddock Collision after hitting a deer. First, they took 3 days longer than promised. I could live with that as I had a rental car, which was being taken care of by my insurance. However, when I did get my car back, there were several obvious flaws.
1) The hood was not aligned properly
2) The right fender had a piece in the front above the light that was loose.
3) There were several places on the hood where the paint was rough.
4) My windsheld (which has had a half-dollar size chip for 3 years was expanded up to the top of the windshield when my car was returned. When I mentioned this, he said it probably happened when the car was in the shop due to the heat. And, as a result, I had to spend an additional $100 (deductible) to have my windshield replaced.
The good thing is that they do give a lifetime warranty on their work, so I have taken it back twice already to make sure they make the appropriate repairs and get it right. However, it is still not right and I have to take it back again next week. I am extremely frustrated as I feel this should have been done right the first time, they have poor quality control, and it is taking too long to make sure this is repaired properly. Therefore, I would NOT recommend taking your car to Haddock Collision on Capital Blvd in Wake Forest. The only reason I am giving this two stars is for their lifetime warranty.

1
★★☆☆☆

I sent my car to Haddock Collision after hitting a deer. First, they took 3 days longer than promised. I could live with that as I had a rental car, which was being taken care of by my insurance. However, when I did get my car back, there were several obvious flaws.
1) The hood was not aligned properly
2) The right fender had a piece in the front above the light that was loose.
3) There were several places on the hood where the paint was rough.
4) My windsheld (which has had a half-dollar size chip for 3 years was expanded up to the top of the windshield when my car was returned. When I mentioned this, he said it probably happened when the car was in the shop due to the heat. And, as a result, I had to spend an additional $100 (deductible) to have my windshield replaced.
The good thing is that they do give a lifetime warranty on their work, so I have taken it back twice already to make sure they make the appropriate repairs and get it right. However, it is still not right and I have to take it back again next week. I am extremely frustrated as I feel this should have been done right the first time, they have poor quality control, and it is taking too long to make sure this is repaired properly. Therefore, I would NOT recommend taking your car to Haddock Collision on Capital Blvd in Wake Forest. The only reason I am giving this two stars is for their lifetime warranty.

Pros: Friendly

Cons: Poor Quality Work, Not done in a timely manner

.

On November 27th my boyfriend got in an accident in his truck. He hit a guard rail. As we were new to the area, the tow truck driver suggested we use Haddock Collision Center in Wake Forest. The truck sat there for about a week before the insurance adjuster saw the vehicle. We gave the "OK" to go ahead and begin working on the damage - all front end. It needed work done on the suspension, front brakes and front body work. Initial estimated time for repair was 2 weeks and $5000. Long story short....we waited and waited and kept being given excuses, and finally Xmas week, we were told that one part was on back order and initially they had ordered the wrong suspension part but didn't realize till after Xmas. They proceeded with the body damage repair. Then the suspension part didn't come in till Jan 15th. We called today and were told that just "10 minutes before the call", the mechanic went to drive in the vehicle for the final repair and the brakes failed (which Haddock had already repaired), he hit the garage door, and now it has to have a whole bunch more body work done which has put the repair back another week. They now estimate completion to be 25th Jan. That totals over 2 months for a straight forward repair that should have taken 2 weeks. This has been a comedy of errors. Do yourself a favor and DO NOT USE HADDOCK. If the vehicle had been drivable, we would have removed the vehicle from Haddock after the first 3 weeks of being messed around but we did not want to have to organize tow trucks at our expense with trying to prepare for the Xmas holidays.

Additional comments. Jan 21st

I just want to add to the above comments that just after I had written this review, Customer Service at Haddock approved a car rental that we had requested due to the time the repair was taking. My mom just spoke to Bobby at Haddock and had a long conversation. He re-iterated that delays in receiving parts had been out of their control. He also said that in fact the brake failure was an electronic fault that even the technicians at the Chevy dealership couldn't diagnose at first. Haddock towed in the truck to the local Chevy dealership and once they found the fault, they were able to fix it. The vehicle was then sent back to Haddock and it is now having the body work finished. Hopefully it will be done this week.
Haddock did approve a car rental for the remaining few weeks and because their customer service finally made an appropriate call to us to explain things a little better, I feel somewhat happier. Sometimes customers just need to feel that they are not being 'fobbed off' with excuses and that the way the repair is handled is as important to the repair facility as it is to the customer.

Additional comments 2/4/2008.

Went to pick up truck today. Was told it was being cleaned and was ready to go. My boyfriend was so happy and relieved until we got there!!!! We noticed the tow hitch wiring connection was hanging off truck, the plastic housing was crushed and the actual metal socket bracket had been smashed. Also, there was a slight dent in one of the doors that had not been part of the repair. The agent told me he had not noticed and said cars come in all the time with existing damage. I assured him that we had used the tow hitch just the week before and it was intact and working perfectly. Also, there was only one dent in the truck body - and THAT WASN"T IT! He told me that a box had been stolen out of the back of the truck but it was empty. He seemed very frustrated and rushed off to get the OK to go head and fix both of these items. I now question the level of security at the facility.
So sadly, after waiting 10 weeks since the accident, we had to go home and wait for MORE repair work to be done due to vandalism whilst in their care.(It was suggested these items could have been damaged at the Tow company storage facility). However, neither of the items were noted as damaged when the truck arrived at Haddock on Nov 30th.. Not sure when the truck will be ready. He said he hoped by tomorrow....

Additional comments 2/6/2008

Yay!!!! Got the truck back and it looks good. So happy it's all over....

1
★☆☆☆☆

On November 27th my boyfriend got in an accident in his truck. He hit a guard rail. As we were new to the area, the tow truck driver suggested we use Haddock Collision Center in Wake Forest. The truck sat there for about a week before the insurance adjuster saw the vehicle. We gave the "OK" to go ahead and begin working on the damage - all front end. It needed work done on the suspension, front brakes and front body work. Initial estimated time for repair was 2 weeks and $5000. Long story short....we waited and waited and kept being given excuses, and finally Xmas week, we were told that one part was on back order and initially they had ordered the wrong suspension part but didn't realize till after Xmas. They proceeded with the body damage repair. Then the suspension part didn't come in till Jan 15th. We called today and were told that just "10 minutes before the call", the mechanic went to drive in the vehicle for the final repair and the brakes failed (which Haddock had already repaired), he hit the garage door, and now it has to have a whole bunch more body work done which has put the repair back another week. They now estimate completion to be 25th Jan. That totals over 2 months for a straight forward repair that should have taken 2 weeks. This has been a comedy of errors. Do yourself a favor and DO NOT USE HADDOCK. If the vehicle had been drivable, we would have removed the vehicle from Haddock after the first 3 weeks of being messed around but we did not want to have to organize tow trucks at our expense with trying to prepare for the Xmas holidays.

Additional comments. Jan 21st

I just want to add to the above comments that just after I had written this review, Customer Service at Haddock approved a car rental that we had requested due to the time the repair was taking. My mom just spoke to Bobby at Haddock and had a long conversation. He re-iterated that delays in receiving parts had been out of their control. He also said that in fact the brake failure was an electronic fault that even the technicians at the Chevy dealership couldn't diagnose at first. Haddock towed in the truck to the local Chevy dealership and once they found the fault, they were able to fix it. The vehicle was then sent back to Haddock and it is now having the body work finished. Hopefully it will be done this week.
Haddock did approve a car rental for the remaining few weeks and because their customer service finally made an appropriate call to us to explain things a little better, I feel somewhat happier. Sometimes customers just need to feel that they are not being 'fobbed off' with excuses and that the way the repair is handled is as important to the repair facility as it is to the customer.

Additional comments 2/4/2008.

Went to pick up truck today. Was told it was being cleaned and was ready to go. My boyfriend was so happy and relieved until we got there!!!! We noticed the tow hitch wiring connection was hanging off truck, the plastic housing was crushed and the actual metal socket bracket had been smashed. Also, there was a slight dent in one of the doors that had not been part of the repair. The agent told me he had not noticed and said cars come in all the time with existing damage. I assured him that we had used the tow hitch just the week before and it was intact and working perfectly. Also, there was only one dent in the truck body - and THAT WASN"T IT! He told me that a box had been stolen out of the back of the truck but it was empty. He seemed very frustrated and rushed off to get the OK to go head and fix both of these items. I now question the level of security at the facility.
So sadly, after waiting 10 weeks since the accident, we had to go home and wait for MORE repair work to be done due to vandalism whilst in their care.(It was suggested these items could have been damaged at the Tow company storage facility). However, neither of the items were noted as damaged when the truck arrived at Haddock on Nov 30th.. Not sure when the truck will be ready. He said he hoped by tomorrow....

Additional comments 2/6/2008

Yay!!!! Got the truck back and it looks good. So happy it's all over....

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1 out of 2 people found this review helpful.

.

seems like this place has too much business to worry about good customer service. i had to wait an extra 2 days to get my car back to me for very silly and unprofessional reasons. if they believed in good customer service i wouldnt have had to wait. i wasted a lot of time and energy on this place - find somewhere else, there are many places on capital blvd. that work on cars. the person who took 'care' of me was rude and gave me a poor excuses for the delay.

0
★☆☆☆☆

seems like this place has too much business to worry about good customer service. i had to wait an extra 2 days to get my car back to me for very silly and unprofessional reasons. if they believed in good customer service i wouldnt have had to wait. i wasted a lot of time and energy on this place - find somewhere else, there are many places on capital blvd. that work on cars. the person who took 'care' of me was rude and gave me a poor excuses for the delay.

Pros: fair price

Cons: poor customer service, too far away, non deliverable time

More about Haddock Collision

OEM certified collision repair. Quality auto body. All insurance accepted.

 

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