Insider Pages Reviews for Dragonware Computers

2 Stars: Dragonware Computers is SLOW (by L R.)

L R. — Tue, 24 Nov 2009 16:06:00 GMT

Called on a Tuesday morning to inquire about cost & turnaround for laptop jack repair. I was quoted $75 with a 1-day turn. 2-3 days, if a part is needed. Satisfied with these terms, I dropped off the laptop same day & requested a phone call update about the timeframe. I didn't hear anything until I called Thursday afternoon. I was then told that the part was ordered & the laptop should be ready on Friday or Saturday. On Saturday, I was told that the laptop would be ready on Monday. I didn't hear anything until I called again the following Wednesday afternoon. I was then told that the part was coming from Thailand but should arrive that day. I visited in-person on Thursday & was told they weren't quite sure why the part hadn't come in but that they were tracking the order and would follow up. I didn't hear anything until I called again the following today - Tuesday (this makes TWO weeks!). I was again told that they are tracking the package and when I reminded that this is exactly what they'd said the week prior, the tech recounted to say that they'd already tracked the shipment & that it should arrive "today or tomorrow". Hmmm, it seems they've got a thing for promising 'today or tomorrow' and 'a day or two'. I can't speak to the quality of service just yet, but I can caution you to be skeptical of any promise for quick turnaround.

5 Stars: All around great experience (by Bobby P.)

Bobby P. — Wed, 06 Aug 2008 11:23:00 GMT

I had Dragonware build a high end custom system for gaming. It has performed flawlessly and they were awesome to deal with through the whole process. What impressed me the most was that they listened to what I was saying and delivered what I wanted. I highly recommend them!

Bobby Pierce
Avid Gamer
North Carolina

5 Stars: Excellent (by Kathy C.)

Kathy C. — Thu, 12 Jun 2008 16:18:00 GMT

I dealt with Dragonware when my computer was struck by lightning and I was very happy with their service as well as the treatment I got as a customer. I was dreading what I'd have to go through with the insurance company but they cut through the red tape for me, writing up just what my insurance company needed where the damage was concerned and they did it in a timely manner. I'll be back next time I need anything computer.

5 Stars: Superb! (by roger s.)

roger s. — Thu, 12 Jun 2008 15:23:00 GMT

Having dealt with Dragonware on a continuing basis for the last 5 years, I salute their expertise, friendly demeanor and most of all their integrity. I'm still using a custom machine built 5 years ago. Now they are in the process of building me a new one. Nothing wrong with the old one except technology has leapt forward. I am a regular visitor mostly to bring other peoples computers for repairs. They are extremely conscientious when a business computer is brought in. Phillip and Michelle are truly professionals and I would recommend their services to anyone who wants a great business experience. They actually deserve more than 5 stars.

5 Stars: Business Owner (by Sharon C.)

Sharon C. — Thu, 12 Jun 2008 11:38:00 GMT

These guys are the best. My husband-a Product Engineer has reviewed many local service companies and he rates them the best in knowledge and service. They made 2 custom computers to my husbands specifications for hundreds less than others quoted. We use them extensively. There service is excellent. How many companies will come out after hours to help you fix something someone else sold you. Speaking of sold, their recommendations on network gear saved my business from buying unnecessary equipment and services that other companies want us to buy.

3 Stars: good used computers (by Lisa D.)

Lisa D. — Sun, 04 Sep 2005 18:29:00 GMT

This place sells new and used computers, computer parts and components, they do repairs and upgrades, networking, service calls are available and trade ins are welcome. They accept most major credit cards and they are open seven days a week. They are TIA certified and Microsoft Professional certified. Their place left a little to be desired and their customer service was a little on the lazy side.