Monro Muffler and Brake

Monroe Muffler and Brakes located at the BJ shopping center has always been a reliable place to have work done on my car. Prices are affordable and quotes are honest. I have compared the prices quoted to me here with other local shops and have found cheaper prices here. My car has always been repaired in a timely manner and service has been professional and personal. Many times mechanics have personally explained the problems my car was having and prioritized issues my vehicle was facing. I highly recommend this location for repair work.

I have had mixed experiences there. My last experience they got grease and grime all over my wifes van steering wheel, drivers side door panel, and carpet. I told the manager and he immediately came out and cleaned it, but the door panel had fabric that showed the wear from were he had to scrub hard.

There is a mixture of guys that care there and guys that don't. It seems like turnover is somewhat regular.

One thing that makes me feel better whereever I take my car is if the actual technician doing the work will have a short conversation with me, preferably before he does any work. I have some experience with cars though.

If you have no experience or just don't feel like messing around with having to worry with the details, but don't mind paying a little more I recommend Peak Automotive in Apex for imports and Brakes Plus in Cary for domestics.

They are nice but you have to be careful when you are suggested replacement of parts. It really depends on the managers on duty. Unless you know if a part is really so bad that it needs replacement, don't go by their recommendation. They will suggest so many parts to be replaced that if you act dumb, you could be spending a lot of money on parts that don't need to be replaced.

e.g. - they gave a quote of almost $950 to me in January. the parts at the local AutoZone are $280+ taxes. They have a tremendous mark-up on parts like any other repair shop. Always ask for the old parts if you get new parts. Ask before you give the keys. So any misadventure on their part can be avoided. They can't refuse to give you replaced parts. It is the law

After receiving nearly an 800 dollar quote to replace my breaks and exhaust at my local dealer, I decided to check out Monro Muffler which a friend recommended me to. They did a great job replacing and fixing my brakes and exhaust in a short period of time. The best part of all, was the price which came out to be a little over 300 dollars! I highly recommend Monro Mufflers to anyone who needs to fix their car.

I've only used them for oil changes but I've been happy with the service I've received. They have one of the lowest prices for oil changes in the area and depending on the number of customers, can do oil changes in about a half an hour. The most I've had to wait is about an hour or two. The convenient location allows BJs members to do their shopping while they wait or others to shop at Kohl's, JoAnn's, World Market, etc.

PROS: Friendly Service
CONS: