Dehaven's Moving & Storage

★★★☆☆
  • 1900 N Pointe Dr

    Durham, NC 27705

    Map & Directions
  • 919-220-4596

About Dehaven's Moving & Storage

Details
Hours
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED

Transportation & Storage

Transportation & Storage
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I read the negative reviews and couldn't disagree more strenoualy. My move from Rock Hill to Huntington Beach went off without a hitch. The packers were courteous and respectful of my goods - realizing they were moving memories of my life and not just stuff. The driver was knowledgeable and professional. He talked me through the entire process of pickup and delivery. He even eschewed the use of a shuttle to save me money. I couldn't be happier with Dehaven's and would gladly recommend them to a friend or co-worker. I have moved 4-5 times during my career and this was the smoothest yet.

4
★★★★☆

I read the negative reviews and couldn't disagree more strenoualy. My move from Rock Hill to Huntington Beach went off without a hitch. The packers were courteous and respectful of my goods - realizing they were moving memories of my life and not just stuff. The driver was knowledgeable and professional. He talked me through the entire process of pickup and delivery. He even eschewed the use of a shuttle to save me money. I couldn't be happier with Dehaven's and would gladly recommend them to a friend or co-worker. I have moved 4-5 times during my career and this was the smoothest yet.

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My husband and I have been professionally moved over 7 times. This was by a wide margin our worst experience.

I simply have never seen a moving company so incompetent and negligent in basic areas: packing, loading, tracking, and customer service.

1. Packing - Several items not properly wrapped, items smashed into boxes that were to small.

2. Loading - I've never heard of a company "losing" boxes between our house and the destination. However, Dehaven's managed to accomplish it.

3. Tracking - They have no real system to track the lost boxes.

4. Customer Service - Besides being not responsive, they have tried to blame "North America" and simply told us to file a claim. Overall, didn't seem to care to much about finding our personal items.

We likely will not live in Durham, NC again, but if you are a resident of the area, I strongly suggest you find a different provider.

1
★☆☆☆☆

My husband and I have been professionally moved over 7 times. This was by a wide margin our worst experience.

I simply have never seen a moving company so incompetent and negligent in basic areas: packing, loading, tracking, and customer service.

1. Packing - Several items not properly wrapped, items smashed into boxes that were to small.

2. Loading - I've never heard of a company "losing" boxes between our house and the destination. However, Dehaven's managed to accomplish it.

3. Tracking - They have no real system to track the lost boxes.

4. Customer Service - Besides being not responsive, they have tried to blame "North America" and simply told us to file a claim. Overall, didn't seem to care to much about finding our personal items.

We likely will not live in Durham, NC again, but if you are a resident of the area, I strongly suggest you find a different provider.

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.

From top to bottom one of the most non-customer centric companies I have encountered. They are either running on extremely tight margins, or really don't care about treating customers properly.

Further, the quality of their packing and moving is terrible. I have shared pictures (Dehaven's Facebook page) of how our boxes and personal belongings showed up. You really want to find a company that has a higher regard for your possessions.

There are a lot of choices in moving companies, I would strongly suggest you do not take your chances with Dehaven's.

P.S. I would also ignore the 4 or 5 positive reviews from 2010, looks like that was just Dehaven's writing their own reviews.

1
★☆☆☆☆

From top to bottom one of the most non-customer centric companies I have encountered. They are either running on extremely tight margins, or really don't care about treating customers properly.

Further, the quality of their packing and moving is terrible. I have shared pictures (Dehaven's Facebook page) of how our boxes and personal belongings showed up. You really want to find a company that has a higher regard for your possessions.

There are a lot of choices in moving companies, I would strongly suggest you do not take your chances with Dehaven's.

P.S. I would also ignore the 4 or 5 positive reviews from 2010, looks like that was just Dehaven's writing their own reviews.

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1 out of 1 people found this review helpful.

.

We have been professionally moved 5 times, and Dehaven's is the worst moving company that we have ever experienced. The lack of professionalism was really appalling.

To give you a quick summary, our experience was the following:

-After setting a move date, we did not hear from our account rep (Lisa S) for a week prior to our moving date. We finally found out less then 24hrs before the scheduled date, that she had not officially booked the move. (she was apparently sick for several days).
-That started a series of changing dates for packing and moving. In fact, one day Lisa called 4 times to change the packing date. The last call was that they would come the next day.
-The quality of the packing was awful. We opened a box that looked liked it had been packed by our 6 year old. Items were just tossed into the empty box without any wrapping. Other items were placed into boxes that were too small, so they were permanently deformed. A large glass table, was wrapped in cardboard (it has previously been crated by every other moving company).
-The handling of our items was also awful. Every piece of furniture had some form of damage or chipping.
-Finally, they lost some of our items in their warehouse. I called to inquiry were a rug, and multiple boxes had gone. Their response was ?? ??we were wondering who??s items those were.?

I could not recommend this company to anyone in good conscious. North America also bares some responsibility since it was their driver and truck that handled and hauled our furniture, but the problem and lack of professionalism started with Dehaven??s (in particular ?? Lisa S.)

1
★☆☆☆☆

We have been professionally moved 5 times, and Dehaven's is the worst moving company that we have ever experienced. The lack of professionalism was really appalling.

To give you a quick summary, our experience was the following:

-After setting a move date, we did not hear from our account rep (Lisa S) for a week prior to our moving date. We finally found out less then 24hrs before the scheduled date, that she had not officially booked the move. (she was apparently sick for several days).
-That started a series of changing dates for packing and moving. In fact, one day Lisa called 4 times to change the packing date. The last call was that they would come the next day.
-The quality of the packing was awful. We opened a box that looked liked it had been packed by our 6 year old. Items were just tossed into the empty box without any wrapping. Other items were placed into boxes that were too small, so they were permanently deformed. A large glass table, was wrapped in cardboard (it has previously been crated by every other moving company).
-The handling of our items was also awful. Every piece of furniture had some form of damage or chipping.
-Finally, they lost some of our items in their warehouse. I called to inquiry were a rug, and multiple boxes had gone. Their response was ?? ??we were wondering who??s items those were.?

I could not recommend this company to anyone in good conscious. North America also bares some responsibility since it was their driver and truck that handled and hauled our furniture, but the problem and lack of professionalism started with Dehaven??s (in particular ?? Lisa S.)

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2 out of 2 people found this review helpful.

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We have done 4 corporate moves in the last 15 years and this way by far the worst experience from a moving company. I should have cancelled when the first round of packers were complaining of not getting paychecks on time. We were not assigned a contact person at the warehouse, they messed up on the dates (several times) and tried to blame the confusion on me except I had the emails to verify. Never did they apoligize even when they changed the delivery date without giving me the 1 week notice that was promised - so I had to do the unpack of a full load with out support due to the date change. Every time confronted it was someone elses fault. I had to call Greensboro to get even an apology and then when it was all over the GM did call and apologize and stated he would be really concerned if our case was happening often but it was just a bunch of miscommunications internally. I would stay far away from this moving company until they can get their act together unless you enjoy miscommunication, schedule chages and major stress!

1
★☆☆☆☆

We have done 4 corporate moves in the last 15 years and this way by far the worst experience from a moving company. I should have cancelled when the first round of packers were complaining of not getting paychecks on time. We were not assigned a contact person at the warehouse, they messed up on the dates (several times) and tried to blame the confusion on me except I had the emails to verify. Never did they apoligize even when they changed the delivery date without giving me the 1 week notice that was promised - so I had to do the unpack of a full load with out support due to the date change. Every time confronted it was someone elses fault. I had to call Greensboro to get even an apology and then when it was all over the GM did call and apologize and stated he would be really concerned if our case was happening often but it was just a bunch of miscommunications internally. I would stay far away from this moving company until they can get their act together unless you enjoy miscommunication, schedule chages and major stress!

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2 out of 2 people found this review helpful.

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Moved with DeHaven's from Durham to Raleigh beginning of June. The loaders arrived on time and finished about 2 hours less than what was expected. Everyone was friendly and appeared to enjoy perfoming my move. I tipped them a little more than planned because the total cost came in several hundred less. Start to finish was accident free and I have no complaints.

5
★★★★★

Moved with DeHaven's from Durham to Raleigh beginning of June. The loaders arrived on time and finished about 2 hours less than what was expected. Everyone was friendly and appeared to enjoy perfoming my move. I tipped them a little more than planned because the total cost came in several hundred less. Start to finish was accident free and I have no complaints.

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0 out of 1 people found this review helpful.

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I received 3 estimates for my move to Florida before the DeHavens sales consultant arrived. I figured it would be a long drawn out process until I decided who would move me. When Paul (the salesman) left, my move was booked, the dates set, and the move registered. He beat all the costs that I had received and followed through with what he stated. The move went like clockwork and I am so thankful for this worry free move. I read the negative reviews below prior to posting this and I am shocked. I would imagine every moving company is going to have a bad experience at some time in it tenure. Great move, Great Crew, and Great Salesman. Couldn't ask for a better experience.

5
★★★★★

I received 3 estimates for my move to Florida before the DeHavens sales consultant arrived. I figured it would be a long drawn out process until I decided who would move me. When Paul (the salesman) left, my move was booked, the dates set, and the move registered. He beat all the costs that I had received and followed through with what he stated. The move went like clockwork and I am so thankful for this worry free move. I read the negative reviews below prior to posting this and I am shocked. I would imagine every moving company is going to have a bad experience at some time in it tenure. Great move, Great Crew, and Great Salesman. Couldn't ask for a better experience.

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0 out of 1 people found this review helpful.

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I was very nervous about choosing a mover and making the right decision on moving my home. You have to trust who is in your home because face it, everyone cannot be trusted. I chose Dehavens and they did a remarkable job. The move to California went perfect, they delivered on time, nothing was damaged, and the cost was actually a little cheaper than expected. I have moved with several companies and this was the best move I have had. Will use them again in the future without question. Two Thumbs up!

5
★★★★★

I was very nervous about choosing a mover and making the right decision on moving my home. You have to trust who is in your home because face it, everyone cannot be trusted. I chose Dehavens and they did a remarkable job. The move to California went perfect, they delivered on time, nothing was damaged, and the cost was actually a little cheaper than expected. I have moved with several companies and this was the best move I have had. Will use them again in the future without question. Two Thumbs up!

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0 out of 1 people found this review helpful.

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I recently decided to move with DeHaven's mainly because of the salesman's presentation and follow up. The salesman (Paul) did everything expected and then some. Our move went perfectly and without issues. The people performing the move were excellent and obviously knew what they were doing. Our move could not have gone any better and we were always at ease knowing if any issues were to come up they would be handled immediately. I would highly recommend DeHavens to anyone.

5
★★★★★

I recently decided to move with DeHaven's mainly because of the salesman's presentation and follow up. The salesman (Paul) did everything expected and then some. Our move went perfectly and without issues. The people performing the move were excellent and obviously knew what they were doing. Our move could not have gone any better and we were always at ease knowing if any issues were to come up they would be handled immediately. I would highly recommend DeHavens to anyone.

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1 out of 1 people found this review helpful.

.

DON'T WASTE YOUR TIME! We called, set up a move, they never showed. Lied to us telling us the truck was on the side of the road broke down. Come to find out later, they overbooked and were not coming. We had to be out of the house by 1pm for the new home owners to start moving in. They told us there was nothing they could do. They did not try to find another mover, they did not try to find more people to help. They said it's not their problem, they have nothing for us. We ended up gathering lots of help and 2 Uhauls later in 100 degree heat. DO NOT CALL, you will possibly be treated the way we were. Oh and the president David Long, hung up on me when we asked him to pay for our Uhauls. Real professional, NOT!

1
★☆☆☆☆

DON'T WASTE YOUR TIME! We called, set up a move, they never showed. Lied to us telling us the truck was on the side of the road broke down. Come to find out later, they overbooked and were not coming. We had to be out of the house by 1pm for the new home owners to start moving in. They told us there was nothing they could do. They did not try to find another mover, they did not try to find more people to help. They said it's not their problem, they have nothing for us. We ended up gathering lots of help and 2 Uhauls later in 100 degree heat. DO NOT CALL, you will possibly be treated the way we were. Oh and the president David Long, hung up on me when we asked him to pay for our Uhauls. Real professional, NOT!

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2 out of 3 people found this review helpful.

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I recently had a move from Richmond, VA to Durham, NC and it was AMAZING! They came and picked me up and delivered me the very next day! The only thing I had that was damaged was there was a minor scratch on the dresser but they got it repaired quickly and you would never even know it was had been there. I would highly recommend them to anyone and do intend to do so with anyone I know that's moving! ^-^

5
★★★★★

I recently had a move from Richmond, VA to Durham, NC and it was AMAZING! They came and picked me up and delivered me the very next day! The only thing I had that was damaged was there was a minor scratch on the dresser but they got it repaired quickly and you would never even know it was had been there. I would highly recommend them to anyone and do intend to do so with anyone I know that's moving! ^-^

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0 out of 1 people found this review helpful.

Message from Dehaven's Moving & Storage

Looking for an experienced, reputable mover with competitive rates? De Haven's, an agency of North American Van Lines, provides household and commercial moves for local, interstate, and international relocations. Call us for a free guaranteed price estimate!

More about Dehaven's Moving & Storage

Moving, Storage, Records Information Management, Distribution, Home Delivery

 

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