The Spa at Highland Oaks

★★★☆☆
  • 765 Highland Oaks Drive

    Winston-Salem, NC 27103

    Map & Directions
  • 336-774-8520

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Personal Services
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3.3 10
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I've been going to Mandy for 10 years and have always gotten excellent service and results. I've sent countless people to them and all of them have had good experiences with Mandy and the Spa at Highland Oaks.

2
★★★★★

I've been going to Mandy for 10 years and have always gotten excellent service and results. I've sent countless people to them and all of them have had good experiences with Mandy and the Spa at Highland Oaks.

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Bad customer care service,unreliable staff,rude staff,waiting at the reception is long even after you check in,staff will not follow up with you, if their running behind,They will let you wait again in the room,waiting for the Dr. Important Spencer ! for almost an hour,and will just see you in a couple of seconds,Doctor will not follow up with your Labs even if its resulted ,My labs were abnormal and i was not notified or warn,i have to remember asking it or else they dont care,they really dont care about your skin . David Spencer promoting "" Skinsideration"" .What they really care is your Money that youre paying them.Im really sick with this Clinic,and will search for a better one ,if theres ANY...Ive been a customer for sometime now,I hate to say this they really need to close their Clinic or else a lot of people will become a Victim......of Bad service,and unprofessional staff.

0
★☆☆☆☆

Bad customer care service,unreliable staff,rude staff,waiting at the reception is long even after you check in,staff will not follow up with you, if their running behind,They will let you wait again in the room,waiting for the Dr. Important Spencer ! for almost an hour,and will just see you in a couple of seconds,Doctor will not follow up with your Labs even if its resulted ,My labs were abnormal and i was not notified or warn,i have to remember asking it or else they dont care,they really dont care about your skin . David Spencer promoting "" Skinsideration"" .What they really care is your Money that youre paying them.Im really sick with this Clinic,and will search for a better one ,if theres ANY...Ive been a customer for sometime now,I hate to say this they really need to close their Clinic or else a lot of people will become a Victim......of Bad service,and unprofessional staff.

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I received the worst manicure and pedicure I have ever had. The staff was pleasant but woefully inadequate. The equipment was fility. The price was way over what was done. The description of services was nothing like what was received. The nail salons do a better job at a fraction of the cost.

0
★☆☆☆☆

I received the worst manicure and pedicure I have ever had. The staff was pleasant but woefully inadequate. The equipment was fility. The price was way over what was done. The description of services was nothing like what was received. The nail salons do a better job at a fraction of the cost.

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I just finished the permanant make-up proceedure on my li[ps. They have always been thin and fairly pale in color. Pam helped me choose just the right shade (looks completely natural) and cheated my lip line just enough giving me the pretty lips I've always wanted. She numbed the area...it really NEVER hurt ! The result is amazing I only wonder what took me so long. I

2
★★★★★

I just finished the permanant make-up proceedure on my li[ps. They have always been thin and fairly pale in color. Pam helped me choose just the right shade (looks completely natural) and cheated my lip line just enough giving me the pretty lips I've always wanted. She numbed the area...it really NEVER hurt ! The result is amazing I only wonder what took me so long. I

Pros: Permanant Make Is Great!

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Just a warning. I have been a client before, but I have heard recently about the problems with this doctor. I would be really careful about what you let the staff do to you at the Spa at Highland Oaks in Winston-Salem.

0
★☆☆☆☆

Just a warning. I have been a client before, but I have heard recently about the problems with this doctor. I would be really careful about what you let the staff do to you at the Spa at Highland Oaks in Winston-Salem.

Pros: Nice facility

Cons: Unqualified assistant performing medical procedures

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I was recently at The Spa at Highland Oaks and had a wonderful experience. I was nervous at first because of a previous review, but I heard Pam Neary was the best permanent make-up artist in the area from many of my friends so I called the spa to ask about her. What I was told was that she has performed over 1200 procedures, and had even trained others in the area in the art of permanent make-up and that she even had doctors who came to her for their permanent make-up. This eased my mind a bit, so I went in for a consultation. Let me just say, everyone there was incredibly nice and professional and I was relaxed from the minute I walked in the door. The place is gorgeous!!! I met Pam and let her know of my concerns. She assured me she has been doing this for almost 10 years and there were benefits to working under a licensed physician such as pharmaceutical numbing which would result in a pain-free procedure, state of the art equipment, and the care of a physician or PA if any unexpected problems arose. She showed me pictures of her work and it was beautiful. I have booked my appointment with Pam and I will let you know how it goes, but I am confident that I have chosen the right person, with the right experience, at a true medical day spa.

2
★★★★★

I was recently at The Spa at Highland Oaks and had a wonderful experience. I was nervous at first because of a previous review, but I heard Pam Neary was the best permanent make-up artist in the area from many of my friends so I called the spa to ask about her. What I was told was that she has performed over 1200 procedures, and had even trained others in the area in the art of permanent make-up and that she even had doctors who came to her for their permanent make-up. This eased my mind a bit, so I went in for a consultation. Let me just say, everyone there was incredibly nice and professional and I was relaxed from the minute I walked in the door. The place is gorgeous!!! I met Pam and let her know of my concerns. She assured me she has been doing this for almost 10 years and there were benefits to working under a licensed physician such as pharmaceutical numbing which would result in a pain-free procedure, state of the art equipment, and the care of a physician or PA if any unexpected problems arose. She showed me pictures of her work and it was beautiful. I have booked my appointment with Pam and I will let you know how it goes, but I am confident that I have chosen the right person, with the right experience, at a true medical day spa.

Pros: experience, doctor on premises

.

This is the best spa in town--I have been to a couple and definatly rate this the best! I had a facial and massage here and was overly pleased. The decor is top notch,,so much so that when I walked in I initially worried that the staff would be snoody, but they were not. Every person I encountered was overly friendly.
I do have to say that I couldnt believe how pampered I felt during the facial. They kept me under a warm blanket, on a cozy "bed". She used good products and would tell me about each one.
One positive about this spa is that it is owned by Dr. David Spencer--he also created one line of their products.
the prices were comparable to other spas in town!

4
★★★★☆

This is the best spa in town--I have been to a couple and definatly rate this the best! I had a facial and massage here and was overly pleased. The decor is top notch,,so much so that when I walked in I initially worried that the staff would be snoody, but they were not. Every person I encountered was overly friendly.
I do have to say that I couldnt believe how pampered I felt during the facial. They kept me under a warm blanket, on a cozy "bed". She used good products and would tell me about each one.
One positive about this spa is that it is owned by Dr. David Spencer--he also created one line of their products.
the prices were comparable to other spas in town!

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This day spa is beautiful and they have a couple people working for them that do an excellant job and then they have the remainer few employees who are stuffy and seem to turn their noses to you. The woman who does their permanent makeup has about the worse attitude of anyone i have ever meet. When I inquired about ther cost of a procedure I was quoted a price much different from the price I got over the phone? Wonder why this is not consistent ? Does it depend on how much money she thinks you have? Will not be back and will not recommend them to any of my friends because of this individual.

0
★☆☆☆☆

This day spa is beautiful and they have a couple people working for them that do an excellant job and then they have the remainer few employees who are stuffy and seem to turn their noses to you. The woman who does their permanent makeup has about the worse attitude of anyone i have ever meet. When I inquired about ther cost of a procedure I was quoted a price much different from the price I got over the phone? Wonder why this is not consistent ? Does it depend on how much money she thinks you have? Will not be back and will not recommend them to any of my friends because of this individual.

Pros: A few good people

Cons: Consistency with prices

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Great selection of products. A very relaxing medspa. I had Botox and the PA was very knowledgable and had a great attitude. I already made my next appointment to try acupuncture. The entire staff was wonderful. I will definately go back

2
★★★★★

Great selection of products. A very relaxing medspa. I had Botox and the PA was very knowledgable and had a great attitude. I already made my next appointment to try acupuncture. The entire staff was wonderful. I will definately go back

Pros: great staff, beautiful and relaxing environment

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Very friendly staff! I visited the spa earlier in the week to make an appointment for a haircut and a waxing. Granted, I got there today and they had reserved a spot for my haircut but not my waxing. After my haircut, I had to wait 45 minutes - fortunately I had some local errands to run. Debbie did a great job cutting my hair. I felt comfortable telling her what I wanted and when I needed something changed. It was the first time I had ever had anything waxed and Kim stayed calm and relaxed which helped calm me down! I will be going back and trying more services as well as returning for haircuts and waxing in the future!

2
★★★★★

Very friendly staff! I visited the spa earlier in the week to make an appointment for a haircut and a waxing. Granted, I got there today and they had reserved a spot for my haircut but not my waxing. After my haircut, I had to wait 45 minutes - fortunately I had some local errands to run. Debbie did a great job cutting my hair. I felt comfortable telling her what I wanted and when I needed something changed. It was the first time I had ever had anything waxed and Kim stayed calm and relaxed which helped calm me down! I will be going back and trying more services as well as returning for haircuts and waxing in the future!

Pros: ambience, decent price, friendly staff

Cons: guaranteed appointments (make sure they mark it down!)

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