Helms Heating & AC

★★★★☆
Your Year Round Comfort Source
  • 1013 Technology Drive

    Indian Trail, NC 28079

    Map & Directions
  • 704-821-6255

About Helms Heating & AC

Hours
Open Daily 24 Hours

Home Construction & Remodeling

Home Construction & Remodeling
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Air Central of the Carolinas, LLC

6316 Clearwater Dr Indian Trail, NC

4.0 3
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DO NOT USE HELMS!! \r
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So I bought a brand new townhome in March 2011 and the first winter in this new townhome the HVAC broke. So I called KB homes and they sent out Helms who installed the system. Took them over a week and five visits

3
★★★★★

DO NOT USE HELMS!! \r
\r
So I bought a brand new townhome in March 2011 and the first winter in this new townhome the HVAC broke. So I called KB homes and they sent out Helms who installed the system. Took them over a week and five visits

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BEWARE! Don't go there! \n\nIn December 2012, I called Helms because my 12 mo.old Carrier heat pump was running constatntly. 2-5min off every 3-4 hrs in heating to 68o..now, in June: 2-4 min off per hr with A/C and I can't get my house temp below 76o! The techs have been out many, many times over the last 6 months, replacing several things. The whole unit should have been replaced after the first 8 service calls but they've played around for 6 months!!! Glad I bought the extended warrenty.\n\nSomething needs to be done. Its gone on too long. \n\nIts still short cycling but when I pressed for a replacement, they say, if it heats and cools, there's nothing wrong with my unit! Its not unusual for a unit to run up to 20 hours a day when its 35o! Talk about fuel effecient!!!! I don't like what it does to my Duke bills. Dreading July's bill already.\n\nThe only good thing I have to say is techs are always nice and polite. That doesn't negate the fact that they can't fix my unit.\n\nI have contacted Carrier. To date, 6/26/2012, I haven't heard from them.\n\nMy 11 y/o Trane, with holes in the coil, worked better than this new Carrier.\n\nI'm so sorry I ever bought a Carrier and equally sorry I ever dealt with Helm's.\n

0
★☆☆☆☆

BEWARE! Don't go there! \n\nIn December 2012, I called Helms because my 12 mo.old Carrier heat pump was running constatntly. 2-5min off every 3-4 hrs in heating to 68o..now, in June: 2-4 min off per hr with A/C and I can't get my house temp below 76o! The techs have been out many, many times over the last 6 months, replacing several things. The whole unit should have been replaced after the first 8 service calls but they've played around for 6 months!!! Glad I bought the extended warrenty.\n\nSomething needs to be done. Its gone on too long. \n\nIts still short cycling but when I pressed for a replacement, they say, if it heats and cools, there's nothing wrong with my unit! Its not unusual for a unit to run up to 20 hours a day when its 35o! Talk about fuel effecient!!!! I don't like what it does to my Duke bills. Dreading July's bill already.\n\nThe only good thing I have to say is techs are always nice and polite. That doesn't negate the fact that they can't fix my unit.\n\nI have contacted Carrier. To date, 6/26/2012, I haven't heard from them.\n\nMy 11 y/o Trane, with holes in the coil, worked better than this new Carrier.\n\nI'm so sorry I ever bought a Carrier and equally sorry I ever dealt with Helm's.\n

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We've used Helms Heating & Air since we moved to Indian Trail 8 years ago and have always been extremely happy with their service. They always show up when they say they will and have reasonable prices and knowledgeable staff. I highly recommend them!

5
★★★★★

We've used Helms Heating & Air since we moved to Indian Trail 8 years ago and have always been extremely happy with their service. They always show up when they say they will and have reasonable prices and knowledgeable staff. I highly recommend them!

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