Hank's Car Wash

★★★☆☆
35.0443 -78.9363
Map and Directions to Hank's Car Wash

910-485-3952

3315 Raeford Rd

Fayetteville, NC

28303

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About Hank's Car Wash

Categories
Hours
Mon - Sat, 8am - 5:30pm; Sun, 10am - 4pm

Automotive

Automotive
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3.1 10
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Reviews 1 - 10 of 10.
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I went to Hank's Carwash for the second time on Christmas Eve just to get the car interior vacumed and cleaned. Unfortunately, the service was bad just like it was the first time I went to this car wash. I ask the worker to please vacum, clean, and throw way everything that was inside of the car. When I go the car back, it was barely vacumed, the trash was still in it, and it was not wiped down properly. This car wash in unprofessional, and the service is sub-standard. When I ask for just 1/2 of my money back since only 1/2 the job was done the manager Robert told me to just find a new car wash. My word to Robert is I will find a new car wash and I will let everyone know not to use this car wash too. Telling someone to find a new car wash is not a great way to keep customers and I can predict that Hank's Car Wash will not survive if this is the type of customer service they are going to offer the people of Fayetteville, NC.

1
★☆☆☆☆

I went to Hank's Carwash for the second time on Christmas Eve just to get the car interior vacumed and cleaned. Unfortunately, the service was bad just like it was the first time I went to this car wash. I ask the worker to please vacum, clean, and throw way everything that was inside of the car. When I go the car back, it was barely vacumed, the trash was still in it, and it was not wiped down properly. This car wash in unprofessional, and the service is sub-standard. When I ask for just 1/2 of my money back since only 1/2 the job was done the manager Robert told me to just find a new car wash. My word to Robert is I will find a new car wash and I will let everyone know not to use this car wash too. Telling someone to find a new car wash is not a great way to keep customers and I can predict that Hank's Car Wash will not survive if this is the type of customer service they are going to offer the people of Fayetteville, NC.

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For what they do, their prices are expensive. When I ask for the works, I don't expect the Armor-all to be all over the windows and trim in my car. Outside usually looks really good but inside looks really sloppy.

2
★★☆☆☆

For what they do, their prices are expensive. When I ask for the works, I don't expect the Armor-all to be all over the windows and trim in my car. Outside usually looks really good but inside looks really sloppy.

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To All Concerned:
Do not, I repeat do not; take your vehicle to Hanks Carwash. I purchased a 2009 Toyota Rav 4, for my daughter's graduation some time ago. Well, she decided to have it washed and detailed at "Hank's" ? bad idea. The Rav4 comes with a spare tire cover, the exact color as the vehicle metallic black. Long story short, usually the cover is removed prior to going through the wash line. However this time because of a lazy employee, he failed to remove the spare tire cover, and needless to say it was ripped off while being washed. The next vehicle behind my daughter's car ran right over it, and of course drugged it through the rest of both vehicles wash cycle, before another employee noticed what had happened. The spare tire cover is now badly damaged & deeply scratched, so bad that it's an eye-sore should I place it back on the vehicle. (Which I won't) and of course Hank's (Manager Robert Parker) refuses to take responsibility and is totally unprofessional and non-customer oriented, which brings me to this posting. DO NOT take your vehicle to Hank's carwash; you paid too much money for it, only to be treated badly, and provided terrible service at "Hank's"

1
★☆☆☆☆

To All Concerned:
Do not, I repeat do not; take your vehicle to Hanks Carwash. I purchased a 2009 Toyota Rav 4, for my daughter's graduation some time ago. Well, she decided to have it washed and detailed at "Hank's" ? bad idea. The Rav4 comes with a spare tire cover, the exact color as the vehicle metallic black. Long story short, usually the cover is removed prior to going through the wash line. However this time because of a lazy employee, he failed to remove the spare tire cover, and needless to say it was ripped off while being washed. The next vehicle behind my daughter's car ran right over it, and of course drugged it through the rest of both vehicles wash cycle, before another employee noticed what had happened. The spare tire cover is now badly damaged & deeply scratched, so bad that it's an eye-sore should I place it back on the vehicle. (Which I won't) and of course Hank's (Manager Robert Parker) refuses to take responsibility and is totally unprofessional and non-customer oriented, which brings me to this posting. DO NOT take your vehicle to Hank's carwash; you paid too much money for it, only to be treated badly, and provided terrible service at "Hank's"

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My husband and I have used Hank's Car Wash for the last time. We started taking our cars to this car wash when Tom Finch operated it. Over the past several years since Hank has operated it, the service has gets worse everytime we have gone there. It is no longer worth the money. The prices have gone up and the service has gone down the tubes. We spent more time cleaning up the mess they left behind in our truck then if we had done it ourselves to begin with. Our recommendation...take your car or truck somewhere else or wash it yourself.

2
★★☆☆☆

My husband and I have used Hank's Car Wash for the last time. We started taking our cars to this car wash when Tom Finch operated it. Over the past several years since Hank has operated it, the service has gets worse everytime we have gone there. It is no longer worth the money. The prices have gone up and the service has gone down the tubes. We spent more time cleaning up the mess they left behind in our truck then if we had done it ourselves to begin with. Our recommendation...take your car or truck somewhere else or wash it yourself.

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I would rate them world class if it weren't for 1 thing. They don't treat their employees right in respect to the hours they have to work. They have no "schedule" at all except for management. The employee literally has to call every day to see IF they work, and what time they work. They never have a set day off. Robert should have some type of schedule, even a "LOOSE" one, so the employee could at least have a general idea what days and hours they work, and give them a day off for petes sake. You can't work someone 365 days a year. GEEZ! Maybe that's why the turnover is so big. Something to think about. Really, think about it Robert or Hank.

4
★★★★☆

I would rate them world class if it weren't for 1 thing. They don't treat their employees right in respect to the hours they have to work. They have no "schedule" at all except for management. The employee literally has to call every day to see IF they work, and what time they work. They never have a set day off. Robert should have some type of schedule, even a "LOOSE" one, so the employee could at least have a general idea what days and hours they work, and give them a day off for petes sake. You can't work someone 365 days a year. GEEZ! Maybe that's why the turnover is so big. Something to think about. Really, think about it Robert or Hank.

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In response to:
I recently called to ask if they girft cards. Well the female that answered the phone "Yes?' I asked if this was Hank's car wash? She got an attitude with me and said that I just called and hung up on her. lol WOW!!! What customer service! Lost our business after using this company for 8 yrs. My husband goes to this car wash at least twice a month. I needed a gift card for Valentine's Day for my husband. People really need to learn customer service. Instead if accusing the customer of calling and hanging up on them. And if I did, I surely didnt mean to!!! Anyway, Im going somewhere closer to my house!!! Thanks Hank's carwash for saving me gas money!

She probably got an attitude with you for being a DUMBASS! 99% of businesses state their company name when they answer the phone and if you ask "is this hank's?" when they just said it, then your are a pure DUMBASS!!! Listen when they talk, it would do you wonders. Most of the dumbasses in fayetteville need to practice that.

5
★★★★★

In response to:
I recently called to ask if they girft cards. Well the female that answered the phone "Yes?' I asked if this was Hank's car wash? She got an attitude with me and said that I just called and hung up on her. lol WOW!!! What customer service! Lost our business after using this company for 8 yrs. My husband goes to this car wash at least twice a month. I needed a gift card for Valentine's Day for my husband. People really need to learn customer service. Instead if accusing the customer of calling and hanging up on them. And if I did, I surely didnt mean to!!! Anyway, Im going somewhere closer to my house!!! Thanks Hank's carwash for saving me gas money!

She probably got an attitude with you for being a DUMBASS! 99% of businesses state their company name when they answer the phone and if you ask "is this hank's?" when they just said it, then your are a pure DUMBASS!!! Listen when they talk, it would do you wonders. Most of the dumbasses in fayetteville need to practice that.

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.

I recently called to ask if they girft cards. Well the female that answered the phone "Yes?' I asked if this was Hank's car wash? She got an attitude with me and said that I just called and hung up on her. lol WOW!!! What customer service! Lost our business after using this company for 8 yrs. My husband goes to this car wash at least twice a month. I needed a gift card for Valentine's Day for my husband. People really need to learn customer service. Instead if accusing the customer of calling and hanging up on them. And if I did, I surely didnt mean to!!! Anyway, Im going somewhere closer to my house!!! Thanks Hank's carwash for saving me gas money!

1
★☆☆☆☆

I recently called to ask if they girft cards. Well the female that answered the phone "Yes?' I asked if this was Hank's car wash? She got an attitude with me and said that I just called and hung up on her. lol WOW!!! What customer service! Lost our business after using this company for 8 yrs. My husband goes to this car wash at least twice a month. I needed a gift card for Valentine's Day for my husband. People really need to learn customer service. Instead if accusing the customer of calling and hanging up on them. And if I did, I surely didnt mean to!!! Anyway, Im going somewhere closer to my house!!! Thanks Hank's carwash for saving me gas money!

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Excellent service, friendly staff. Thorough cleaning with attention to detail and if they were to miss anything someone is there double checking. Very affordable for basic cleaning as well as getting a large vehicle detailed.

5
★★★★★

Excellent service, friendly staff. Thorough cleaning with attention to detail and if they were to miss anything someone is there double checking. Very affordable for basic cleaning as well as getting a large vehicle detailed.

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1 out of 2 people found this review helpful.

.

These guys washed and detailed my car. When I came to pick it back up I was amazed, it looked brand new. I was very happy with the outcome of this place. My car was so beautiful. The workers are nice and the areas are clean. Their prices aren't very high and the quality is priceless.

5
★★★★★

These guys washed and detailed my car. When I came to pick it back up I was amazed, it looked brand new. I was very happy with the outcome of this place. My car was so beautiful. The workers are nice and the areas are clean. Their prices aren't very high and the quality is priceless.

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0 out of 1 people found this review helpful.

.

Hank's is a great place to get your car cleaned and washed. They always have plenty of employees ready to work. They do a good job washing and drying the outside of my car and they vacuum it out completely! There is never any crumbs or trash on the carlet when I drive away. The lobby is clean and the cashier friendly. It is not expensive and they have several packages to choose from. It is right off the All american Freeway and surrounded by lots of shopping centers.

PROS: clean towels and equioment
CONS:

5
★★★★★

Hank's is a great place to get your car cleaned and washed. They always have plenty of employees ready to work. They do a good job washing and drying the outside of my car and they vacuum it out completely! There is never any crumbs or trash on the carlet when I drive away. The lobby is clean and the cashier friendly. It is not expensive and they have several packages to choose from. It is right off the All american Freeway and surrounded by lots of shopping centers.

PROS: clean towels and equioment
CONS:

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0 out of 1 people found this review helpful.

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