Sunny Acres Pet Resort

★★★★☆
  • 5908 US Highway 70 W

    Durham, NC 27705

    Map & Directions
  • 919-383-4238

About Sunny Acres Pet Resort

Hours
Sun 4pm-6pm, Mon-Fri 7am-7pm, Sat 7am-12pm

Pets & Animals

Pets & Animals
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Had a BAD experience here. My dog came back missing a tooth! And nothing was explained to me when I called to check on them. The only thing I got was, "I'm sorry we should have explained things to you when you called."
Really......
Will never use them again.

1
★☆☆☆☆

Had a BAD experience here. My dog came back missing a tooth! And nothing was explained to me when I called to check on them. The only thing I got was, "I'm sorry we should have explained things to you when you called."
Really......
Will never use them again.

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Business Response:

Ms. Moore, We are truly sorry for what happened to your pet. Your two dogs boarded together and were quite energetic in their suite. There were multiple times they jumped on the front gate in excitement. There was no blood or tooth ever found in the room, nor were they acting like they were in pain. In fact, both dogs were eating normally so there wasn't ever a cause for concern to make us look into their mouths. I am so sorry that we do not have more information for you. Please accept our sincerest apology and we do hope that you will give us another chance in the future. We truly love pets and try our best to ensure everyone's health and safety.
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triv 12/7/14\r
My dog (Tatertot) loves day camp at Sunny Acres. It is a great way for her to work off all that energy. She is always greeted by name and a "fuss" made over her when she arrives. I am confident in boarding her there but the

3
★★★★★

triv 12/7/14\r
My dog (Tatertot) loves day camp at Sunny Acres. It is a great way for her to work off all that energy. She is always greeted by name and a "fuss" made over her when she arrives. I am confident in boarding her there but the

.

It's difficult to describe the poor service we received from Donna, the owner of this business, and her daughter.\r
\r
Readers can take an indication of the business owner's attitude based on her responses to postings here on Citysearch

3
★★★★★

It's difficult to describe the poor service we received from Donna, the owner of this business, and her daughter.\r
\r
Readers can take an indication of the business owner's attitude based on her responses to postings here on Citysearch

.

we have used S.A four times and EVERY time have had problems with hidden fees/being charged in a way that was not explained or made clear at check-in. we will not be going back. i have heard the same from others and many of my friends have

3
★★★★★

we have used S.A four times and EVERY time have had problems with hidden fees/being charged in a way that was not explained or made clear at check-in. we will not be going back. i have heard the same from others and many of my friends have

.

Nigel has been playing at Sunny Acres' day camp for at least a half-day Monday - Friday since March of 2010. It's been a great thing to have a place for him to burn off energy and keep his mind active while I'm at work. He's always warmly greeted by his people there and enjoys playing with his canine friends. The staff does a good job of observing the dogs and matching them with others of similar temperment, size and energy level. Nigel has 'graduated' to a different yard as he has matured (he's now 2 and a half), to keep him happily busy. I get an update from time to time by the staff members who have been taking care of him, which I appreciate. It's nice to know that they care about my dog and pay attention to his needs as well as all the other dogs. We'll be going to Sunny Acres for a long time to come.

2
★★★★★

Nigel has been playing at Sunny Acres' day camp for at least a half-day Monday - Friday since March of 2010. It's been a great thing to have a place for him to burn off energy and keep his mind active while I'm at work. He's always warmly greeted by his people there and enjoys playing with his canine friends. The staff does a good job of observing the dogs and matching them with others of similar temperment, size and energy level. Nigel has 'graduated' to a different yard as he has matured (he's now 2 and a half), to keep him happily busy. I get an update from time to time by the staff members who have been taking care of him, which I appreciate. It's nice to know that they care about my dog and pay attention to his needs as well as all the other dogs. We'll be going to Sunny Acres for a long time to come.

.

I'd give Sunny Acres two thumbs up. I'm a smart dog, at least that's what Mom says, and I need things to do while she's at work. So, for the past year, she has dropped me off every morning at camp and I get to stay at least a half a day. We start with a cookie (or four) in the office. Then my 'people' come and escort me to the yard. They like me and think I'm cute. It's a gift! I get to run around with my dog pals, relax in the shade or take a long soak in the baby pool. Sometimes we dogs work on some landscaping projects. It's dirty work, but we love it! At lunch, we go inside for a rest. If I'm lucky, I get to stay for a whole day and play the rest of the afternoon. My people tell my Mom what I've been up to all day and she laughs. It's great and Mom says she likes it when I'm a little tired in the evening.

5
★★★★★

I'd give Sunny Acres two thumbs up. I'm a smart dog, at least that's what Mom says, and I need things to do while she's at work. So, for the past year, she has dropped me off every morning at camp and I get to stay at least a half a day. We start with a cookie (or four) in the office. Then my 'people' come and escort me to the yard. They like me and think I'm cute. It's a gift! I get to run around with my dog pals, relax in the shade or take a long soak in the baby pool. Sometimes we dogs work on some landscaping projects. It's dirty work, but we love it! At lunch, we go inside for a rest. If I'm lucky, I get to stay for a whole day and play the rest of the afternoon. My people tell my Mom what I've been up to all day and she laughs. It's great and Mom says she likes it when I'm a little tired in the evening.

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.

I started going to Sunny Acres back in March, 2009. My first dog Salsa used to be scared to death of men and a little shy of just about everyone. She also had quite the problem with separation anxiety. Sunny Acres started working with her and she has blossomed into a new dog with a great personality who loves everyone. She is still a little sad to see Mom go sometimes, but never when she goes to Sunny Acres...no separation anxiety there. We adopted a second pup, Frito and Frito absolutely loves Sunny Acres as well. One day, I accidentally passed the exit and both dogs started whining in confusion. This place is their second home. Everyone there is awesome. Lynn is like my sister...we have a game about "how long are the dogs staying this time?" Everyone knows me by name, I feel at home and I feel like my dogs are as safe there as they are at home. I would not trust my animals with anyone else. I LOVE SUNNY ACRES...It is truly the Sunniest place on earth! And Fiona (the groomer) is the best- anyone who can touch Salsa's feet (Salsa has an obsession with her own feet- she's a Diva) is talented beyond believe!

2
★★★★★

I started going to Sunny Acres back in March, 2009. My first dog Salsa used to be scared to death of men and a little shy of just about everyone. She also had quite the problem with separation anxiety. Sunny Acres started working with her and she has blossomed into a new dog with a great personality who loves everyone. She is still a little sad to see Mom go sometimes, but never when she goes to Sunny Acres...no separation anxiety there. We adopted a second pup, Frito and Frito absolutely loves Sunny Acres as well. One day, I accidentally passed the exit and both dogs started whining in confusion. This place is their second home. Everyone there is awesome. Lynn is like my sister...we have a game about "how long are the dogs staying this time?" Everyone knows me by name, I feel at home and I feel like my dogs are as safe there as they are at home. I would not trust my animals with anyone else. I LOVE SUNNY ACRES...It is truly the Sunniest place on earth! And Fiona (the groomer) is the best- anyone who can touch Salsa's feet (Salsa has an obsession with her own feet- she's a Diva) is talented beyond believe!

.

The groomer that was assigned to my dogs was a raving idiot. She never introduced herself, and proceeded to attack me when I expressed concerns for my dogs, who are getting older. I hate leaving them anywhere. This woman produces no confidence in her ability. Extremely rude and should think about getting some sort of counseling on public relations...not an asset to a business. I'm not sure what occurred there, but I am not happy. One of my dogs looks injured and looks like he was drugged while there for his haircut. I am concerned that she hurt my dog while she should have been caring for him. If I find out my dog was drugged or abused, I will be contacting the appropriate authorities.

0
★☆☆☆☆

The groomer that was assigned to my dogs was a raving idiot. She never introduced herself, and proceeded to attack me when I expressed concerns for my dogs, who are getting older. I hate leaving them anywhere. This woman produces no confidence in her ability. Extremely rude and should think about getting some sort of counseling on public relations...not an asset to a business. I'm not sure what occurred there, but I am not happy. One of my dogs looks injured and looks like he was drugged while there for his haircut. I am concerned that she hurt my dog while she should have been caring for him. If I find out my dog was drugged or abused, I will be contacting the appropriate authorities.

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In response to Weimpack:
I am the owner of Sunny Acres Pet Resort. I am sorry but I did not receive your letter. Occasionally we have trouble receiving our mail. We get other people's mail so I assume someone else may have gotten your letter. I am so sorry. I really wish you had asked to speak to me if you did see these things happening. I really try to make sure everything is done correctly here so the pets do receive the best care possible. I love pets and that is why I am here. I do care.
I am sorry if you perceived the staff as being rude. We do tours Monday through Friday 11am until 4pm and Saturdays at 12:15pm. We are busy first thing in the morning and last thing in the evening so we don't do tours at those times. If you arrived at 8:30am we would have asked you to come back a little later and we would be happy to show you. I can assure you this place is not dirty. We spend a lot of time cleaning every day all day.
I don't understand why your dog wasn't outside playing if you arrived at 8:30. We do have yards behind some of the buildings that you can't see from the parking lot.
I have never seen a staff member jerking a puppy around. If this is true you should have told me immediately. That employee would no longer be here if that happened. I try to employ staff that have a love for pets, believing they would not do such a thing.
The dogs are supervised in Day Camp. I know who you are because very few dogs get hurt. Your dog was not involved in any kind of dog fight. Your dog plays rough, as do a few others, and his wound was due to rough playing. Believe me, if there is a dog fight, we know it.
I am sorry your dog got hurt. It can happen any time you have more than one dog playing together. His wound was small but by the time you picked him up it had stretched. This happens.
As far as being paid for our services, we did care for your dog up until the time you picked him up. But even so, we did give you a refund for the afternoon even though you didn't pick up until almost 4 pm. I was there when you picked up. I did not observe the office staff being rude to you at all. I am sorry you feel this way, but I don't think all of your accusations are fair.
We do have a lot of satisfied customers. If you would like to come in and discuss this further I would be happy to speak with you.

2
★★★★★

In response to Weimpack:
I am the owner of Sunny Acres Pet Resort. I am sorry but I did not receive your letter. Occasionally we have trouble receiving our mail. We get other people's mail so I assume someone else may have gotten your letter. I am so sorry. I really wish you had asked to speak to me if you did see these things happening. I really try to make sure everything is done correctly here so the pets do receive the best care possible. I love pets and that is why I am here. I do care.
I am sorry if you perceived the staff as being rude. We do tours Monday through Friday 11am until 4pm and Saturdays at 12:15pm. We are busy first thing in the morning and last thing in the evening so we don't do tours at those times. If you arrived at 8:30am we would have asked you to come back a little later and we would be happy to show you. I can assure you this place is not dirty. We spend a lot of time cleaning every day all day.
I don't understand why your dog wasn't outside playing if you arrived at 8:30. We do have yards behind some of the buildings that you can't see from the parking lot.
I have never seen a staff member jerking a puppy around. If this is true you should have told me immediately. That employee would no longer be here if that happened. I try to employ staff that have a love for pets, believing they would not do such a thing.
The dogs are supervised in Day Camp. I know who you are because very few dogs get hurt. Your dog was not involved in any kind of dog fight. Your dog plays rough, as do a few others, and his wound was due to rough playing. Believe me, if there is a dog fight, we know it.
I am sorry your dog got hurt. It can happen any time you have more than one dog playing together. His wound was small but by the time you picked him up it had stretched. This happens.
As far as being paid for our services, we did care for your dog up until the time you picked him up. But even so, we did give you a refund for the afternoon even though you didn't pick up until almost 4 pm. I was there when you picked up. I did not observe the office staff being rude to you at all. I am sorry you feel this way, but I don't think all of your accusations are fair.
We do have a lot of satisfied customers. If you would like to come in and discuss this further I would be happy to speak with you.

.

I don't ususally participate in writing reviews and especially bad ones but when I read that Sunny Acres won anykind of an award I had to say something about our experiences. The staff is rude...period. They would not let us tour the facility and that should have told us something then but we tried anyway because we have taken our last dog there and everything seemed ok but our last few times going has been very troubling. I dropped my dog off before 8:30am and when i was back in the area(about 10:30) I stopped by to see how he was doing by observing from the fence---he wasn't out there with the other dogs. While i was standing there he was brought out---2 hours after being dropped off and the handler..well couldn't handle him and seemed not to care too much about jerking my puppy around which really bothered me. Not just the inability but where was he for the 2 hours prior?? I blew it off and we tried again only to get a call saying that he scratched himself....when we got there he had a gaping hole in his side that had to be stapled!! They make you sign a contract saying that if your dog attacks another that YOU are responsible--thats fine but how did that happen to my dog? Funny--they didn't know, but they are constantly supervising(yes sarcastic) right? The staff at the front desk could care less--all they wanted was there daycare money and for us to leave. Of course we paid and wrote the owners(addressed to owner-not sunny acres) and never got a response. A very expensive day at doogy daycare indeed and will never go back. We go to the dog park at Northgate and have talked to numerous people who are reporting the same things. injured dogs--always coming home with a little bit of kennel cough--rude staff--dirty facilities. Too many options to go to Sunny Acres.

0
★☆☆☆☆

I don't ususally participate in writing reviews and especially bad ones but when I read that Sunny Acres won anykind of an award I had to say something about our experiences. The staff is rude...period. They would not let us tour the facility and that should have told us something then but we tried anyway because we have taken our last dog there and everything seemed ok but our last few times going has been very troubling. I dropped my dog off before 8:30am and when i was back in the area(about 10:30) I stopped by to see how he was doing by observing from the fence---he wasn't out there with the other dogs. While i was standing there he was brought out---2 hours after being dropped off and the handler..well couldn't handle him and seemed not to care too much about jerking my puppy around which really bothered me. Not just the inability but where was he for the 2 hours prior?? I blew it off and we tried again only to get a call saying that he scratched himself....when we got there he had a gaping hole in his side that had to be stapled!! They make you sign a contract saying that if your dog attacks another that YOU are responsible--thats fine but how did that happen to my dog? Funny--they didn't know, but they are constantly supervising(yes sarcastic) right? The staff at the front desk could care less--all they wanted was there daycare money and for us to leave. Of course we paid and wrote the owners(addressed to owner-not sunny acres) and never got a response. A very expensive day at doogy daycare indeed and will never go back. We go to the dog park at Northgate and have talked to numerous people who are reporting the same things. injured dogs--always coming home with a little bit of kennel cough--rude staff--dirty facilities. Too many options to go to Sunny Acres.

.

I think Sunny Acres is better for a larger breed of dogs since they only have an outdoor facility for dog daycare. The dogs will no doubt come home filthy since there is plenty of mud and leaves for them to get into, but that is why they offer bathing and rinses before you pick up your dog. The staff is attentive and the price is reasonable for what is offered.

4
★★★★☆

I think Sunny Acres is better for a larger breed of dogs since they only have an outdoor facility for dog daycare. The dogs will no doubt come home filthy since there is plenty of mud and leaves for them to get into, but that is why they offer bathing and rinses before you pick up your dog. The staff is attentive and the price is reasonable for what is offered.

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.

Very disappointed with the customer service. The staff is nice enough but the management is only after your money. I can not even get anyone to return my calls after they found out I wanted a refund. Customer satisfaction is not their number one priority, which tells me money is more important to them than any of your dogs.

1
★☆☆☆☆

Very disappointed with the customer service. The staff is nice enough but the management is only after your money. I can not even get anyone to return my calls after they found out I wanted a refund. Customer satisfaction is not their number one priority, which tells me money is more important to them than any of your dogs.

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Business Response:

To Crystal T. Our Day Camp passes are non refundable. You signed a Day Camp application that stated you read and understood our policies. You did not have a refund due you. You were told in a telephone conversation that the payment you made was Non Refundable and Non Transferable. You were also told we would give you a credit for the amount left on the pass even though our policy states, β??non refundable and non transferable.β? You were told you could use the credit for another service offered at Sunny Acres. We don't think that makes us care more about money than dogs. We go above and beyond our policies to give great customer satisfaction when necessary.
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After reading the reviews I decided that I would take a tour and see how I felt for myself. My friend and I went out this past Saturday and I must say I was very happy with everything that I heard and saw. Upon arrival the office was busy however, we were immediately acknowledged and were told it would be a few minutes before our tour. We were given all of the information and did a tour that was done at our pace and we did not feel like we were being rushed with our questions. We were asked several times by the lady who did the tour if we had any questions. I must say we were very happy with the time that was spent with us and I would recommend that if you have any concerns about Sunny Acres to at least put your mind at ease and do a tour. The tour made us feel that our baby would be well taken care of and we had choices of what she could do while she is there. I have never boarded my baby before but now I will fill at peace with her being away from me.

4
★★★★☆

After reading the reviews I decided that I would take a tour and see how I felt for myself. My friend and I went out this past Saturday and I must say I was very happy with everything that I heard and saw. Upon arrival the office was busy however, we were immediately acknowledged and were told it would be a few minutes before our tour. We were given all of the information and did a tour that was done at our pace and we did not feel like we were being rushed with our questions. We were asked several times by the lady who did the tour if we had any questions. I must say we were very happy with the time that was spent with us and I would recommend that if you have any concerns about Sunny Acres to at least put your mind at ease and do a tour. The tour made us feel that our baby would be well taken care of and we had choices of what she could do while she is there. I have never boarded my baby before but now I will fill at peace with her being away from me.

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.

My dogs have stayed here multiple times. I have my own dog and I foster dogs.

I have one dog who is quite shy and at one point was terrified of humans. She loves Sunny Acres and actually gets excited when I pull into the driveway.

I have another dog who prances into the play area like he has hit the big time.

2
★★★★★

My dogs have stayed here multiple times. I have my own dog and I foster dogs.

I have one dog who is quite shy and at one point was terrified of humans. She loves Sunny Acres and actually gets excited when I pull into the driveway.

I have another dog who prances into the play area like he has hit the big time.

Pros: Knowledge staff, staff loves dogs, segrated play area

.

I have a six month old Cavalier King Charles Spaniel. My puppy goes to Sunny Acres often for doggy day care and camp. I am very impressed as an owner to get my puppy back from the pet resort and she is clean, well-groomed, happy, and calm. The only negative or questionable thing about Sunny Acres is the fact that I cannot see my puppy - when I go to pick her up, I want to see her playing and having fun with dogs her breed or age! Overall, I give Sunny Acres five stars and I would definitely recommend this resort to any pet-owner.

5
★★★★★

I have a six month old Cavalier King Charles Spaniel. My puppy goes to Sunny Acres often for doggy day care and camp. I am very impressed as an owner to get my puppy back from the pet resort and she is clean, well-groomed, happy, and calm. The only negative or questionable thing about Sunny Acres is the fact that I cannot see my puppy - when I go to pick her up, I want to see her playing and having fun with dogs her breed or age! Overall, I give Sunny Acres five stars and I would definitely recommend this resort to any pet-owner.

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.

Me and my boyfriend had recently boarded our dogs with sunny acres after the pickup we had found out that our dogs were put in crates in a house on sote after being told we were paying for a 2 sided room apon getting home we could honestly tell that something was wrong with our dogs it just goes to show any buisness can put up a front but what happens behind closed doors you will really never know

0
★☆☆☆☆

Me and my boyfriend had recently boarded our dogs with sunny acres after the pickup we had found out that our dogs were put in crates in a house on sote after being told we were paying for a 2 sided room apon getting home we could honestly tell that something was wrong with our dogs it just goes to show any buisness can put up a front but what happens behind closed doors you will really never know

.

"Best money I ever spent!", said a neighbor when I asked about Sunny Acres. And that has proven to be true! My 1.5 year-old labradoodle loves to go to camp. He'll mope around the house in the morning, but when I ask "do you want to go to camp?" he brightens up and hurds me to the door- I can't get to the car fast enough for him! When we get there and I drop him off, he is greeted by his human friends by name and he trots off to his play area without looking back. When I pick him up, he's happily worn out and is a nice, calm dog the rest of the day. I like the flexibility of Sunny Acres- you can do half days or whole days of camp, or you can board for a half day and have camp for a half day. I boarded him over a weekend and he was able to play in camp during the morning then go to the kennel for the rest of the day. I felt better knowing he had at least a half day of play with other dogs and was boarded where the staff know him and he knows them. Although thrilled to see me when I picked him up Sunday afternoon, he was not stressed out from our separation. We love Sunny Acres!

5
★★★★★

"Best money I ever spent!", said a neighbor when I asked about Sunny Acres. And that has proven to be true! My 1.5 year-old labradoodle loves to go to camp. He'll mope around the house in the morning, but when I ask "do you want to go to camp?" he brightens up and hurds me to the door- I can't get to the car fast enough for him! When we get there and I drop him off, he is greeted by his human friends by name and he trots off to his play area without looking back. When I pick him up, he's happily worn out and is a nice, calm dog the rest of the day. I like the flexibility of Sunny Acres- you can do half days or whole days of camp, or you can board for a half day and have camp for a half day. I boarded him over a weekend and he was able to play in camp during the morning then go to the kennel for the rest of the day. I felt better knowing he had at least a half day of play with other dogs and was boarded where the staff know him and he knows them. Although thrilled to see me when I picked him up Sunday afternoon, he was not stressed out from our separation. We love Sunny Acres!

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.

I recently took my puppy to the Sunny Acres Day Camp. I was very excited to have her go there because she is a very playful and friendly dog and she really enjoyed doing the puppy training classes through Sunny Acres. However, I was skeptical when I dropped her off in the morning because she was not put outside where the visible yards are but she was taken to the back by a worker. I called to check on my puppy at lunch time and was told that she was having a great time. I was surprised to see that when I picked up my puppy, again, there were no dogs in the visible yards. Why is that? Are they kept in a cage in the back? How do I know my puppy was played with at all? Well my puppy did not have a great time because when I picked her up she was shaking profusely and under her eyes was wet from where she had been crying. Sunny acres maintained my pup had a great time but she shook the whole ride home and did not calm down until getting her in the house. I'm VERY skeptical of this place!!

1
★☆☆☆☆

I recently took my puppy to the Sunny Acres Day Camp. I was very excited to have her go there because she is a very playful and friendly dog and she really enjoyed doing the puppy training classes through Sunny Acres. However, I was skeptical when I dropped her off in the morning because she was not put outside where the visible yards are but she was taken to the back by a worker. I called to check on my puppy at lunch time and was told that she was having a great time. I was surprised to see that when I picked up my puppy, again, there were no dogs in the visible yards. Why is that? Are they kept in a cage in the back? How do I know my puppy was played with at all? Well my puppy did not have a great time because when I picked her up she was shaking profusely and under her eyes was wet from where she had been crying. Sunny acres maintained my pup had a great time but she shook the whole ride home and did not calm down until getting her in the house. I'm VERY skeptical of this place!!

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Business Response:

Dear Skeptical Lauren, If you had any questions about the care your pet received, why didn't you ask to speak to a manager or the owner? Why write a skeptical review when you don't have all the answers? You are making unfair assumptions. Your dog was taken out to play as soon as you arrived. At the end of the day the dogs are moved to yards behind the office, not readily seen from the parking lot, as dogs go home and the numbers are less. Your dog may have been excited to see you, but I don't think dogs actually cry. Your dog did have a good time playing with the other dogs. I am so sorry you felt that way about your dog's experience here.
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I found Sunny Acres through- of all places- the BBB. I had just found out that my family was suddenly unable to care for my dog during our upcoming vacation and I had very little time to arrange for my dog's care. I checked out their website and liked what I saw. The pricing online was odd. If you want your dog to have a really good time, you've got to enroll them in day camp, which is a different price depending on half-day or full-day... and how many times you want them to have it during your dogs stay. It's all clearly listed, but a little confusing.

As far as complaints go, that's the only one I've got. I had a great experience with Sunny Acres. My dog hates being away from us and is not a fan of strangers. I picked Sunny Acres because I was hoping that enrolling her in the day camp while we were boarding her during our vacation would keep her sufficiently occupied and lessen her separation anxiety.

I also inquired about having her work with a trainer to improve on her quirks while she was there but, unfortunately, their trainer was on vacation as well.

I informed them that my dog was extremely skittish around strangers (mostly a lot of barking) but that she'd never attempted to bite anyone- I told them in person and in the fairly hefty amount of paperwork they gave me. I was really appreciative that they wanted to know so much about my dog at the very beginning. It even asked questions I wouldn't have necessarily thought to inform them of. I asked them to call me if they had any problems with her.

I got a call about halfway through our trip. The woman calling said she was concerned because my dog was not eating- which my dog has done before when we've left her with my family- and asked for my permission to add some wet food into her kibble. Since it was an additional cost (and a low one at that) I really appreciate them calling... especially since the wet food is our solution to the problem.

When we came back, our dog was super-happy to see us but not super-clingy (as she has been other times we've left her). She'd just been bathed and her claws were trimmed very well. She's got a bit of a cold, but otherwise she couldn't be better. I would not hesitate to recommend them.

2
★★★★☆

I found Sunny Acres through- of all places- the BBB. I had just found out that my family was suddenly unable to care for my dog during our upcoming vacation and I had very little time to arrange for my dog's care. I checked out their website and liked what I saw. The pricing online was odd. If you want your dog to have a really good time, you've got to enroll them in day camp, which is a different price depending on half-day or full-day... and how many times you want them to have it during your dogs stay. It's all clearly listed, but a little confusing.

As far as complaints go, that's the only one I've got. I had a great experience with Sunny Acres. My dog hates being away from us and is not a fan of strangers. I picked Sunny Acres because I was hoping that enrolling her in the day camp while we were boarding her during our vacation would keep her sufficiently occupied and lessen her separation anxiety.

I also inquired about having her work with a trainer to improve on her quirks while she was there but, unfortunately, their trainer was on vacation as well.

I informed them that my dog was extremely skittish around strangers (mostly a lot of barking) but that she'd never attempted to bite anyone- I told them in person and in the fairly hefty amount of paperwork they gave me. I was really appreciative that they wanted to know so much about my dog at the very beginning. It even asked questions I wouldn't have necessarily thought to inform them of. I asked them to call me if they had any problems with her.

I got a call about halfway through our trip. The woman calling said she was concerned because my dog was not eating- which my dog has done before when we've left her with my family- and asked for my permission to add some wet food into her kibble. Since it was an additional cost (and a low one at that) I really appreciate them calling... especially since the wet food is our solution to the problem.

When we came back, our dog was super-happy to see us but not super-clingy (as she has been other times we've left her). She'd just been bathed and her claws were trimmed very well. She's got a bit of a cold, but otherwise she couldn't be better. I would not hesitate to recommend them.

Pros: Great for short notice, attentive staff, my dog smells great

Cons: Pricing structure is a little confusing for boarding

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I was an avid customer to Sunny Acres but that ended abruptly after my baby came home with trauma to his right eye - and he is a very timid, friendly Lab. Normally, every time I brought my baby home from a bath and his nails done here, he always had a raw nose that turned into a scab. The first few times I concluded to be his fault - rubbing his nose or something of that nature - but later came to the realization that it was definitely him rubbing his nose, only on the cage while they had the fans on him to dry him - which I understand that is their process; however, I repeatedly asked them to try to prevent this by watching him, guiding him to stop, or call me and I would pick him up wet, but they failed to do either. The last straw was a few months ago when I picked him and brought him home and shortly recognized the corner of his eye looked like a b lood vessel had popped. Two hours later it covered half of his eye and I had to take him to the Emergency Vet. They found abraisions on each eye, along with the b lood in his right eye, and concluded it was the result of extreme trauma to his eye and confirmed that he could not have done this to himself. I did contact Sunny Acres to report the event, in which they replied that they didn't see anything and he must have done it to himself in the cage. Not only did they dodge the fact that the incident occurred on site, but they blamed it on my baby. Obviously, if they didn't "see anything", they were either trying to cover up the incident or they were just not watching him (which they stated they "cannot watch him every second") - either one is an environment my angel will NOT be involved in. I hope this aids potential customers or helps current customers stay alert (hopefully my comment won't get "erased" like the other guy's) and only hope this doesn't happen to someone else's baby. I will certainly make sure it will not reoccur with mine.

0
★☆☆☆☆

I was an avid customer to Sunny Acres but that ended abruptly after my baby came home with trauma to his right eye - and he is a very timid, friendly Lab. Normally, every time I brought my baby home from a bath and his nails done here, he always had a raw nose that turned into a scab. The first few times I concluded to be his fault - rubbing his nose or something of that nature - but later came to the realization that it was definitely him rubbing his nose, only on the cage while they had the fans on him to dry him - which I understand that is their process; however, I repeatedly asked them to try to prevent this by watching him, guiding him to stop, or call me and I would pick him up wet, but they failed to do either. The last straw was a few months ago when I picked him and brought him home and shortly recognized the corner of his eye looked like a b lood vessel had popped. Two hours later it covered half of his eye and I had to take him to the Emergency Vet. They found abraisions on each eye, along with the b lood in his right eye, and concluded it was the result of extreme trauma to his eye and confirmed that he could not have done this to himself. I did contact Sunny Acres to report the event, in which they replied that they didn't see anything and he must have done it to himself in the cage. Not only did they dodge the fact that the incident occurred on site, but they blamed it on my baby. Obviously, if they didn't "see anything", they were either trying to cover up the incident or they were just not watching him (which they stated they "cannot watch him every second") - either one is an environment my angel will NOT be involved in. I hope this aids potential customers or helps current customers stay alert (hopefully my comment won't get "erased" like the other guy's) and only hope this doesn't happen to someone else's baby. I will certainly make sure it will not reoccur with mine.

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Reading the other reviews I'm not sure who some of these people were talking about, but it wasn't the Sunny Acres I've been taking my dog to. They told me up front how much it would cost each day, have never overcharged me and my dog has never been more pampered. I'm not sure why someone would think that 5.00 for a 20 minute personal play time is all that much, my beast loves it. He hates to come home to the old cripple who can't run around with him all the time like Samantha and the rest do. I've paid a LOT more for a LOT less.

2
★★★★★

Reading the other reviews I'm not sure who some of these people were talking about, but it wasn't the Sunny Acres I've been taking my dog to. They told me up front how much it would cost each day, have never overcharged me and my dog has never been more pampered. I'm not sure why someone would think that 5.00 for a 20 minute personal play time is all that much, my beast loves it. He hates to come home to the old cripple who can't run around with him all the time like Samantha and the rest do. I've paid a LOT more for a LOT less.

Pros: they really care

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I have two chihuahua's who hate being away from home. But when I had to go to a meeting in LA, I wasn't taking them. So, I found Sunny Acres and dropped them off on a Monday. I was able to call daily to see how they were doing and the staff were wonderful about keeping me informed. They have Sunday pick-up times so I was able to get them when I returned, they were so happy. I took them there again a few weeks later, just for a fun day and I have to say that they loved it!!! I highly recommend Sunny Acres!!

5
★★★★★

I have two chihuahua's who hate being away from home. But when I had to go to a meeting in LA, I wasn't taking them. So, I found Sunny Acres and dropped them off on a Monday. I was able to call daily to see how they were doing and the staff were wonderful about keeping me informed. They have Sunday pick-up times so I was able to get them when I returned, they were so happy. I took them there again a few weeks later, just for a fun day and I have to say that they loved it!!! I highly recommend Sunny Acres!!

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I can't say enough good things about this kennel. It doesn't look like much when you pull up, but the staff really cares about the dogs, and I know my dog was pampered with extra attention each time he went. They knew what he liked and didn't like, and would talk about the things we would do during his stay, so I know they paid attention. (He passed away recently so we don't have a need for their services anymore, but wanted to pass along my great experiences.) They are reasonably priced, and a great option for anyone who lives in West Durham or Hillsborough.

5
★★★★★

I can't say enough good things about this kennel. It doesn't look like much when you pull up, but the staff really cares about the dogs, and I know my dog was pampered with extra attention each time he went. They knew what he liked and didn't like, and would talk about the things we would do during his stay, so I know they paid attention. (He passed away recently so we don't have a need for their services anymore, but wanted to pass along my great experiences.) They are reasonably priced, and a great option for anyone who lives in West Durham or Hillsborough.

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Our two big dogs love this place. The staff is great, very friendly and know our dogs on a first name basis. We frequently board our dogs here, but what they really love is the doggy day care. Our Pit-Bull, very high energy, gets put in the rough and tumble play area, while our lab gets grouped with other dogs that just want to run around all day and sniff each other. They are always so excited to arrive, and happy and tired when I pick them up at the end of the day.

The facility is not as new as many others in the triangle, but it more than makes up for it with a friendly, knowledgable staff.

2
★★★★★

Our two big dogs love this place. The staff is great, very friendly and know our dogs on a first name basis. We frequently board our dogs here, but what they really love is the doggy day care. Our Pit-Bull, very high energy, gets put in the rough and tumble play area, while our lab gets grouped with other dogs that just want to run around all day and sniff each other. They are always so excited to arrive, and happy and tired when I pick them up at the end of the day.

The facility is not as new as many others in the triangle, but it more than makes up for it with a friendly, knowledgable staff.

Pros: Great doggie day care

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I noticed it had been sometime since a review was written - so here is my 2cents. I absolutely adore the staff at Sunny Acres, and if I didn't believe they loved the animals I wouldn't have taken my only child there for the past year. I have to admit my impression during my first couple of visits wasn't entirely positive. They do have rules which are similiar to a hotel or day care; specific check in/out times, etc., which can be a bit restrictive during holidays; otherwise I think their hours of operation are reasonable and accommodating. They do charge extra to administer special feeding instructions but if I am leaving my dog somewhere for 3-5 days; it's worth it to me.

My dog seems very relaxed, happy and excercised and stress free after Day Camp or a multiple night stay. For me Day Camp was a perfect solution as Cody needed solialization and I simply hadn't the time to invest. Samantha has even been kind enough to pass along recommendations and feedback. One thing is I do recommend is pay for the bath at check out at the end of boarding or a rinse off if rainy during Day Camp.

As I eluded to earlier; I really appreciate and trust the staff - they have genuine interest and concern for the animals and Cody absolutely "howl's about them.

2
★★★★★

I noticed it had been sometime since a review was written - so here is my 2cents. I absolutely adore the staff at Sunny Acres, and if I didn't believe they loved the animals I wouldn't have taken my only child there for the past year. I have to admit my impression during my first couple of visits wasn't entirely positive. They do have rules which are similiar to a hotel or day care; specific check in/out times, etc., which can be a bit restrictive during holidays; otherwise I think their hours of operation are reasonable and accommodating. They do charge extra to administer special feeding instructions but if I am leaving my dog somewhere for 3-5 days; it's worth it to me.

My dog seems very relaxed, happy and excercised and stress free after Day Camp or a multiple night stay. For me Day Camp was a perfect solution as Cody needed solialization and I simply hadn't the time to invest. Samantha has even been kind enough to pass along recommendations and feedback. One thing is I do recommend is pay for the bath at check out at the end of boarding or a rinse off if rainy during Day Camp.

As I eluded to earlier; I really appreciate and trust the staff - they have genuine interest and concern for the animals and Cody absolutely "howl's about them.

Pros: Great Care & Service

Cons: HOO can be restrictive

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I am the owner of Sunny Acres. Raymack neglected to tell us that his dogs are dangerous. We had to separate them because they were fighting with each other. One of our employees was the victim of an unprovoked attack by one of his dogs. As a result of this incident, Animal Control put his dog on Bite Quarantine. Raymac refused to cover the employee?s medical co-pay of $30.

Raymac did not mention the bump on his dog until we asked him to cover the $30 copay. His story changes each time. First it was a bump on the head. Then it was on the chin. At the time of checkout, our manager delivered this dog to Raymack and observed no bump on the dog?s head or chin. If a bump emerged after check-out, it was likely caused by his dogs fighting each other.

We love and take excellent care of dogs that have special needs such as behavior problems and aggression. We are one of the few kennels that the County has approved for Bite Quarantine. This proves that we are skilled at taking care of dangerous animals. However the pet's owner must inform us of the issues so we can care for them appropriately.

We keep a chart for each pet to record their appetite and elimination habits. We fed his dogs two times per day and made sure they ate each time. We securely store credit card numbers to use ONLY when we have permission to use them for medical emergencies and to run a deposit for a future reservation.

We are proud of the level of personal attention and quality care we give each pet. Our manager is a Certified Dog Trainer. Our employees volunteer for rescue groups. We love our guests and appreciate our customers. We are always booked. Obviously we must be doing something right.

We gave excellent care to Raymack?s dogs. We were polite, professional and helpful to him in spite of his negligence that endangered his own dogs and my employees. Raymack is irresponsible with his dogs and his comments. His review is false and unwarranted.

2
★★★★★

I am the owner of Sunny Acres. Raymack neglected to tell us that his dogs are dangerous. We had to separate them because they were fighting with each other. One of our employees was the victim of an unprovoked attack by one of his dogs. As a result of this incident, Animal Control put his dog on Bite Quarantine. Raymac refused to cover the employee?s medical co-pay of $30.

Raymac did not mention the bump on his dog until we asked him to cover the $30 copay. His story changes each time. First it was a bump on the head. Then it was on the chin. At the time of checkout, our manager delivered this dog to Raymack and observed no bump on the dog?s head or chin. If a bump emerged after check-out, it was likely caused by his dogs fighting each other.

We love and take excellent care of dogs that have special needs such as behavior problems and aggression. We are one of the few kennels that the County has approved for Bite Quarantine. This proves that we are skilled at taking care of dangerous animals. However the pet's owner must inform us of the issues so we can care for them appropriately.

We keep a chart for each pet to record their appetite and elimination habits. We fed his dogs two times per day and made sure they ate each time. We securely store credit card numbers to use ONLY when we have permission to use them for medical emergencies and to run a deposit for a future reservation.

We are proud of the level of personal attention and quality care we give each pet. Our manager is a Certified Dog Trainer. Our employees volunteer for rescue groups. We love our guests and appreciate our customers. We are always booked. Obviously we must be doing something right.

We gave excellent care to Raymack?s dogs. We were polite, professional and helpful to him in spite of his negligence that endangered his own dogs and my employees. Raymack is irresponsible with his dogs and his comments. His review is false and unwarranted.

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We have boarded here several times,each time saying "maybe it was an off day and we should give them another chance." Here are just a FEW concerns from our experiences:

1) Although additional charges are added for every thing you may want for your dog (potty outside, medication, treats, etc.), at the end you will only be told what your total charge is, and that will be charged on the credit card that is required to be kept on file. It's like going to a restaurant and not getting an itemized bill at the end. PLUS, you have to give the hostess your credit card before you are seated. How do you know what you are paying for?

2) Pick up is at 12:00. If you cannot make it before then, you are charged for an entire extra night.

3) Often pet items checked in cannot be located, once including essential medication.

4) Staff are often either rude, curt or indifferent, although the manager seems friendly and caring.

On more positive notes you can purchase other dog items there if you need to shop, they do provide quality food, and it seems that they have supported at least one local animal rescue, it does seem clean and there is space for dogs to run and play if you elect to purchase that service in your un-itemized bill.

1
★★☆☆☆

We have boarded here several times,each time saying "maybe it was an off day and we should give them another chance." Here are just a FEW concerns from our experiences:

1) Although additional charges are added for every thing you may want for your dog (potty outside, medication, treats, etc.), at the end you will only be told what your total charge is, and that will be charged on the credit card that is required to be kept on file. It's like going to a restaurant and not getting an itemized bill at the end. PLUS, you have to give the hostess your credit card before you are seated. How do you know what you are paying for?

2) Pick up is at 12:00. If you cannot make it before then, you are charged for an entire extra night.

3) Often pet items checked in cannot be located, once including essential medication.

4) Staff are often either rude, curt or indifferent, although the manager seems friendly and caring.

On more positive notes you can purchase other dog items there if you need to shop, they do provide quality food, and it seems that they have supported at least one local animal rescue, it does seem clean and there is space for dogs to run and play if you elect to purchase that service in your un-itemized bill.

Pros: Facilities

Cons: Staff, billing methods

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I recently took my dog here for training. The training was great, however something that happened in the office alarmed me. I recieved my reciept, and my full credit card number and expiration date were printed on it. To make things stranger, on the back of my reciept was someone elses reciept, as if our personal information was just scrap paper. Very very odd. I ended up cancelling that card, because of the lack of personal security. The trainers are great, so if you go here make sure you pay cash.

1
★★☆☆☆

I recently took my dog here for training. The training was great, however something that happened in the office alarmed me. I recieved my reciept, and my full credit card number and expiration date were printed on it. To make things stranger, on the back of my reciept was someone elses reciept, as if our personal information was just scrap paper. Very very odd. I ended up cancelling that card, because of the lack of personal security. The trainers are great, so if you go here make sure you pay cash.

Pros: good trainers, cheap

Cons: personal info not secure, not lit well at nite

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My dog came home tired and lost weight. Not only that, I have caught them overcharging several times.

0
★☆☆☆☆

My dog came home tired and lost weight. Not only that, I have caught them overcharging several times.

.

I visited here after tracking down my former groomer Wendy (who is wonderful!). It's a very nice large facility and offers doggie daycamp too. I plan to use them for my future boarding needs! Very nice and helpful staff!

2
★★★★☆

I visited here after tracking down my former groomer Wendy (who is wonderful!). It's a very nice large facility and offers doggie daycamp too. I plan to use them for my future boarding needs! Very nice and helpful staff!

Pros: Great place, lots of room for dogs to play, large facility, great groomer!

Cons: a longer drive for me, but do-able from Chapel hill

Message from Sunny Acres Pet Resort

Don't believe everything you read in reviews. If you have any questions please call and ask to speak to the owner. We do our utmost to give loving, quality care to every pet that stays with us. We want our customers to feel confident that we are going to do everything possible to keep their pets happy and safe when they are in our care.

 

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