Fontaine has truly exceeded my expectations with regard to its customer service and finished product. They stop by on a regular basis to check on our yard and their work and are extremely responsive to my calls and inquiries. For example, after we found three copperheads in some groundcover in our yard, I called to request that they come remove the groundcover and they did within 3 days, despite their busy summer schedule!! Also, after the seeding of our yard failed to produce significant grass, they came and re-did it w/o asking any questions or pointing any fingers (whereas they could have blamed us for lack of watering). Good customer service is so hard to come by these days and I will stick with them as a result! Not to mention that all our neighbors have complimented our pretty yard!!
After having to chase around other landscapers I have found and love Fontaine Landscaping!
You have to have a one year contract with them for a minimum number of services, but they distribute the cost over all 12 months which makes it easier on the pocketbook! They are highly professional and I never have to wonder if my lawn will be mowed when it needs it!
Cody Ames provided excellent customer service from start to finish. He addressed all of our questions concerning our new patio and various trees/plants for our property. Both crew members Stewart and Gonzolo worked very hard to design and build our patio. As a result, we are receiving many compliments from our neighbors/friends. Thanks to the Fontaine Team for the great job.
Pros: Customer Service
It is not too often that you come across a company that is willing to go above and beyond their customers? picky requests. From start to finish Fontaine Landscaping was updating and executing the installation of our paver patio. It came out great.
Pros: Customer Service Experts
From the design phase to the final installation Cody and his crew were fantastic. The service and attention to detail was outstanding. The best compliment I can pay to Cody and his crew is that I will continue to recommend Fontaine Landscaping to all of my family and friends.
Pros: Great Service
We had work done on a backyard patio and garden which turned out great. The employees are so friendly and customer service is very important to me. The work was finished quickly too.
We were so pleased we had them work on a plan we had created for out front yard too. Cody is amazing to work with, extremely warm and genuine. All the workers are so friendly and polite. Not to mention the yard looks fantastic! Neighbors stopped by the very first evening with positive comments. The day after the new sod went in, Cody stopped by to water while we were at work, that's added value service!
Pros: a team of workers who care
We have been using Fontaine Landscaping for our lawncare needs for 8 years. In those 8 years, they have been timely and have done a more than thorough job every time they visit (weekly, for us). Bottomline - they are meticulous. And I enjoy pulling into my driveway every week on the day they "visited" and seeing the "golf course type service" they provide.
In addition, their pricing is very reasonable, and they offer many other services - from simple gardening and pruning to landscape design. I highly recommend Fontaine Landscaping for all your lawn and garden needs..
We've used Fontaine for three years with nothing but outstanding results. They are always responsive to our needs and their results invariably exceed our expectations. Their management and staff go out of their way to make sure we're satisfied. We always are. Truly a 5-star service provider!
I highly recommend Fontaine Landscaping. My experience, from the first phone call to the office, until the completion of the job, was positive. I appreciated how Cody explained the written estimate, which included a break down of costs. Therefore, I could choose the total design, or only what I could afford at the time. Also, the company could do everything...the landcaping, fencing, brickwork and the laying of pavers. Throughout the job, there was total communication, either from Cody, or Stewart (in charge of the project). I am thrilled with the results of their hard work. The fencing with brick pillars (matching my brick home), and the pavers have given me a private courtyard feel...I love it! My mom always said, "A job worth doing, is worth doing well!" Kevin Fontaine must have those same values.
fontaine landscaping is always working very very hard, and i should know because i have seen it all,
i am melissa, the neice of kevin, the owner. my mom works there and she is sometimed coming home late because she is so commited to her work. i dont know how people could say anything bad about them. they truely do have great costumer service. and if you dont believe me, just look at the ratings, only 2 people rated bad, the rest rated 5 stars!!!!
all together, fontaine landscaping is great, and you shouldnt pick any other to do your lawn.
i am not just saying this because i am a relative, how many times do i have to say this THEY ARE AWESOME!!!!!!
Pros: THEY ARE AWESOME!!!
I'm very pleased with Fontaine Landscaping. Very professional work, and workers. My yard is in desperate shape and I plan on using them again for the next improvement project.
Fontaine Landscaping was an absolute pleasure to work with!
They were courteous and prompt. The crew who did our job was
professional and accommodating to our needs. And we can't say
enough about the Project Manager Cody Ames. On our first appointment
he interviewed our needs and interests, and immediately started
spraying out a rough footprint! He was extremely patient as
we went through design iterations, and was able to give us
additional pointers from his experience.
All in all it was a true turn-key job, including top quality workmanship and
thorough cleanup at completion. Service was excellent both before, during, and
after the sale.
We will DEFINITELY use Fontaine again!
Pros: No "design fee", clean cut and professional crew, fine craftsmanshipe, excellent service!
Posted By Bob Williams
Fontaine has been landscaping my home for more than 8 years, they have done a superb job not only in maintaining the lawn and keeping it nicely cut, but they have down a fantastic job in landscaping. I have built 2 houses and in both cases the builder installed sub par lawns. Fontaine took the initiative to identify "diseases" that would affect the appearance and growth of the lone and they took the appropriate action.
Pros: Quality and relaibility
They were extremely easy to deal with. Very competitive on price as well. Follow-up was excellent. They provided a helpful guide for how to take care of the plant. There work was done quickly and cleanly. My neighbors really appreciate the work that they did because my yard used to be a disaster area.
I would like to thank Fontaine Landscaping for creating a wonderful new look to our home. We have struggled for years to maintain a yard that received little sunshine and defied all attempts to improve. Fontaine suggested a total re-thinking of our space and referred us to a landscape designer who substituted paver walkways and a terrace where grass had failed. Fontaine professionally installed the hardscapes, and replaced all old plantings with shade tolerant hydrangea's, nandina's, gardenia's and other vibrant shrubs and plants. A low cost drip irrigation system was added to protect our investment. The installation crews were experienced and knowledgeable and were most helpful when questions arose. We would highly recommend this company to anyone seriously looking to improve their property. It was a pleasure working with Fontaine Landscaping and we have the yard to prove it! Thanks for a job well done!
Pros: Attempts to keep the site as neat and clean as possible were made each day.
We contacted FONTAINE LANDSCAPING at our previous home in Cary, (at that time we were using a different company for our landscaping maintenance); we were prompted to contact them because a neighbor used FONTAINE and their landscaping maintenance, (lawn/shrubs/flowers), was always meticulous and envied. Kevin Fontaine himself came to our property and provided us with an estimate for our landscaping maintenance. Their contract is beyond professional; you pick and choose what you want them to do and pay only for services you want. Our landscaping soon was also the envy of the neighborhood. We moved to Morrisville a year or so after we contracted with FONTAINE in Cary. We built our home in Morrisville, (Preston Grande), and regret not getting an estimate from FONTAINE for our complete landscaping install project here. We had another landscaping group, (we thought we had a good relationship with), bid and do our job, (that group had done an excellant job correcting problems at our home in Cary and we felt sure we would once again get quality work). FONTAINE, after several attempts by the original landscaping company, has addressed and corrected all problems we were having and to date all problems have not re occurred. We ,of course, had to pay FONTAINE to correct our issues, but it was definitely worth it. Our problems were addressed and professionally dealt with from the first meeting till the last. CODY, (supervisor), was always on time for every meeting and made sure the job was done as promised. The crew was always clean and courteous and never left a mess! We, of course, also use FONTAINE here at our current address for all our maintenance and they continue to do an excellant job. If something is missed all we do is send an email and it is taken care of IMMEDIATELY. A testament to their quality; four of our neighbors are also using their services, (after seeing their work here at our house). KEVIN FONTAINE and company offers customer service beyond compare!!
Pros: GREAT CUSTOMER SERVICE! DOES AS PROMISED!!
Cons: Higher priced than others, but worth the extra $ for quality work done right the first time!!
I just had my back yard done (creating natural walls and put done irrigation systems) by Fontain, and they did a very good job, Cody is the contact person there and he is very helpful, on time for the appointments and answering all the questions that I have. Nice follow up as well after the work was done. I will highly recommend them.
We are completely satisfied with the services of Fontaine Landscaping. We have been in the Triangle for more than 10 years and have used several different landscaping companies. Fontaine is by far the best we have worked with. We started with them in early 2006 and have found them to be very professional, reliable and responsive, and their staff is always very polite and accommodating. We can highly recommend them.
Pros: Great service, polite staff, reliable and responsive.
The whole staff of Fontaine is always willing to lend a hand whether it be a new project or an established
one. They are very timely in responding to any concerns. As a full-service landscaping company, they
can custom design to your needs.
Pros: Outstanding customer service
This company offers great service and is very responsive to customers. We were very happy with the finished product and would recommend this company to others.
Fontaine has done a wonderful job, not only maintaining the lawn and keeping it nicely cut, but they have down a fantastic job in landscaping. The flower beds are gorgeouse and very well kept, along with the big flower pots around the house. I absolutely love the plant/flower combinations used in our yard.
Late for appointment twice after a no-show the first time. Talked about some ideas but they overlooked a very basic point that affected the whole design. I couldn't trust judgment after that. Look elsewhere.
Pros: free estimate
Cons: not knowledgeable
Fontaine has been taking care of the Chatsworth sub divisions landscaping for a number of years now. In my dealings with Kevin and Steve I have found them to be very easy to work with. They do quality work and are open to feedback from our landscaping committee. Recently Fontain re-worked the hedges at our main entranceways creating a much more apppealing look. They have also been proactive in recommending drought tolerant plants to survive periods of limited irrigation. I highly recommend them
Shrubs? Sod? Lighting? Hardscpaes? Fountains? Maintenance?
What do you want? Fontaine does it all! I know because they redid my entire yard! It looks great and we are so very pleased. Cody was our project manager and he was nothing but a gentleman - true to his word with every aspect of the redo.
Pros: All the employees strive to maintain the upmost in sevice!
Fontaine's Landscaping is a great company to deal with. They do what they say they are going to do WHEN they say they are going to do it! I called a number of companies, who sometimes showed up, who sometimes followed up...but, Fontaine's was truly a profressional company to deal with. From quote to installation - they were really top notch. I had them grade our yard, put in mulch and seed. I will definitely use their services again.
Pros: Service, personnel
Cons: maybe a little expensive, but, worth it!
Our consultant Cody was just incredible. After the first work was done a few very minor things were not how we thought we have requested them. Typically we would understand if we didn't do a good enough job of conveying what we wanted, after all, we're not the landscaping experts. In fact, we hadn't paid him to do these things as they weren't in the proposal but someone we had miscommunicated. So is life. What isn't normal is what happened next. Cody was back at our house the next morning after we emailed him to mention our concerns. Everything was done to our liking the next day for no extra fee and with no complaints and no delay. It was simply a perfect experience. The work they did looks great and our neighbors congratulate us on it every day.
Pros: Accurate, friendly, and customer service focused
Cons: A bit costly, but so is all good landscaping
We had Fontaine landscape our front and back yards, including a circular paver patio, outdoor lighting, new plants, mulch, etc. Cody was our project manager and he did a superb job - he was always around and available to answer questions, respond to concerns, or to come out and tweak something that we wanted adjusted.
My only regret was using a different contractor for the irrigation system. My wife and I tried to save money by having another contractor do the irrigation system (pulled pipe instead of the normal trenched PVC pipe that Fontaine does). If I were to do it over again, I would have had the Fontaine people do that work as well -- they have better project management and quality control which is really important if you're trying to do this in a place like Cary that has lots of finnicky rules and inspections over the irrigation systems.
We now use Fontaine for our maintenance and lawnmowing. I personally like the idea that the same company does both things, feels like any problem with our landscaping is more likely to be detected and corrected since we're using them for both services.
Pros: Project management, quality control, easygoing people, good communication
Cons: You always pay more for high quality service and good project management, but the end result is worth it
Very prompt to follow-up with communication regarding the job. They built a 40 foot long stacked flagstone retaining wall that turned out great! The job site was left as it was found and cleaned up very well. They follow up after the completion of the job to make sure the customer was satisfied. Great customer service!
I contacted about seven or eight landscaping companies to build a paver patio. Out of the eight calls only one called back and showed up on time for the quote - it was Cody Ames from Fontaine Landscaping. Based on this initial interaction and the good things said on Citysearch, I decided to work with Fontaine.
The finished patio is amazing.. We could not be happier with the quality, care, and added features from Cody and Fontaine Landscaping.
I would highly recommend Fontaine Landscaping and Cody Ames!
We were among Kevin's earliest clients and have never, ever been disappointed by their performance. Fontaine teams mow, prune, plant, design, seed and fertilize, remove leaves and control pesky insects and fungi. They even clean up after storms. The workers are fast, friendly, neat and thorough. Our yard looks like part of a golf course when these guys are finished.
As a younger man I thought I would never pay to have yard work done. But the Fontaine teams do in just 30-minutes what it would take me an entire weekend to accomplish. And their end result is always prettier than anything I could have done.
Prior to Fontaine, no one -- not even my mom -- commented on our yard. Today I get compliments from friends and neighbors and when mom visits she is just amazed. Mom is amazed because she is the only person in the world I would not tell about Fontaine. She thinks I do all this great stuff myself.
Give them a call. You won't regret it.
Pros: Our yard always looks great
Work was done on time and they cleaned up totally before leaving. My yard looks great and all the neighbors have commented on the great job.
I have been using Fontaine Landscaping for a number of years, and I can not say enough about the service I receive. There is no way I could get my lawn and landscaping to look as neat and clean as the employees at Fontaine do. I am a tax accountant and work from home, and when my clients come over to the house, they are always complimenting me on how well the yard looks.
Pros: professional service / always clean and considerate
I've been a satisfied customer of Fontaine Landscaping for many, many years. I've used them for basic yard maintenance services and in all those years, they have never missed a week of coming to mow, edge, and remove debris from my yard, including all my leaves in the fall. It is so wonderful to come home every Monday to a neatly trimmed and cleared yard! I truly value their reliability and skilled work. The staff has always been courteous and responsive. I feel like I'm in a relationship with an old fashioned, local business that really cares about me as a customer. Those kind of businesses are hard to find these days. When I find one like Fontaine, I stick with them.
Pros: Reliabiity. Responsiveness. Respectfulness. Helpfulness. Skill.
I would highly recommend Fontaine, and have to my friends, for their prompt service, good customer service, thoroughness, range of services and pricing. They installed a beautiful 400 square foot cut stone/mortared patio last summer and my family is thoroughly enjoying it. They did a very good job raising a too low drain and installing another one. They had very good follow-up a year later when some of the speciality white mortar had crumbled. After such good service, my husband and I hired them to correct another lawn care company's mistakes and now we are enjoying a lush, green, super thick fescue lawn. They also installed three beautiful White Natchez crape myrtles for us last summer and they are looking great, too.
Pros: On-time, wide-range of services, excellent customer service/attention to detail
Cons: Can't really think of anything.
Fontaine Landscaping is company I would highly recommend. Their staff is courteous, and professional. We have used them for several years for our mowing, plantings, irrigation and routine services. We have worked with many of their staff members and they have been great to work with. They are an exceptional company. It is nice to have one company for all your landscaping needs.
Pros: Great service and quality
I was very excited to have Fontaine out to help with my yard. The gentleman that came out met with me and promised to draw up a plan and return. 10 days later I called and he said he'd be out in a few days. When he arrived his drawing was totally unprofessional, but we talked and he went away promising quotes and new drawings. He never returned. When I called to see what had happened I was told he wasn't with the company anymore and the person on the phone promised to find my drawings and get back to me. Four days later he hadn't.. I called again and was told it would be two weeks before they had a new person to assist me. Forget it. A customer shouldn't have to work so hard to get serviced. I heard they do good work, but their customer services is lacking!
Cons: Unreliable, unprofessional
After having my erosion problems controlled by having a retaining wall installed around my woodland yard, I was thrilled. Fontaine's landscape team was professional, started and finished the job on time and kept me updated along the way. The plants they suggested and used are also very nice. I can't believe it's taken me this long to do it! I love it!
Pros: Quality Work, Courteous, Fair pricing
Me and my wife have lived in our home for 18 years and decided to renovate the house as well as update the outside landscaping. Fontaine landscaping was one of a few companies that came out that really showed interest in what we were trying to accomplish. The quote was very detailed and easy to follow, it was a little higher than the others i recieved, but we had talked with other neighbors that use them and we felt it was the right choice. We were right, the landscape turned out beautifully and it was done in a timely manner. We get compliments on our yard now and could not of had a nicer crew on the job.
I own a small business and have to choose between mowing the grass or spending time with my family. Thankfully, Fontaine Landscaping offers great rates. They cut and trim the entire yard, but also clean off any hard surface (driveway, deck, patio) every time they visit. I can't wait to use them for our landscaping improvements as well.
GIVE THEM A CALL
Pros: Friendly service, usually the same crew every week
Our experience working with Fontaine was a refreshingly pleasant one! Our landscape needed a tremendous overhaul and redesign. After a few visits with different landscapers, we chose Fontaine because of their reputation around town and by looking at jobs they had done in the past. They provided a complete landscape design that took care of our needs now and future wants. Their bid for the installation was reasonable and we had them install almost all of the design. The team did an excellent job, taking extra time with us as they went through the installation. First Class operation!