Carolina Windows & Doors Inc

★★★☆☆
  • 3203 S Memorial Dr

    Greenville, NC 27834

    Map & Directions
  • 252-756-2585

About Carolina Windows & Doors Inc

3.0 11
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They DO NOT stand by their product!!! We were happy with the 13 windows they installed. Workers were great and the price was reasonable. We had them build six new windows for a new addition. The windows came in on time and after they

1
★★★☆☆

They DO NOT stand by their product!!! We were happy with the 13 windows they installed. Workers were great and the price was reasonable. We had them build six new windows for a new addition. The windows came in on time and after they

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I understand and actually appreciate the company for asking both husband and wife to be present for the estimate. Not only their product but their processes and procedures well surpass that of any other home improvement company we have dealt with in the past. We love the windows purchased from Carolina Windows and Doors and could not have been more pleased with their installation crew! We look forward to replacing our doors next!

5
★★★★★

I understand and actually appreciate the company for asking both husband and wife to be present for the estimate. Not only their product but their processes and procedures well surpass that of any other home improvement company we have dealt with in the past. We love the windows purchased from Carolina Windows and Doors and could not have been more pleased with their installation crew! We look forward to replacing our doors next!

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I only gave them 1 star because it wouldnt let me proceed without it. They dont even deserve that star.
Poor Quality Product!! Windows are 12 years old and seals are broken and condensation is between panes. Previous owner put them in months before we purchased. The female that answered the phone stated that the warranty is only good for the original buyer not the product. We are selling this house due to my health and the house is to much house for me to keep up with.
So now we will have to pay to have them fixed ourselves. She actually asked if the new windows for the new house had been installed, I laughed at her and said no but they will not be coming from you. I want a product warranty. 12 years is also not a very good track record. My parents put in there double pane windows 30 years ago and have never had to replace one window. Buy from good honest Christian people, Williamston Glass Company will be getting our business!!!!

1
★☆☆☆☆

I only gave them 1 star because it wouldnt let me proceed without it. They dont even deserve that star.
Poor Quality Product!! Windows are 12 years old and seals are broken and condensation is between panes. Previous owner put them in months before we purchased. The female that answered the phone stated that the warranty is only good for the original buyer not the product. We are selling this house due to my health and the house is to much house for me to keep up with.
So now we will have to pay to have them fixed ourselves. She actually asked if the new windows for the new house had been installed, I laughed at her and said no but they will not be coming from you. I want a product warranty. 12 years is also not a very good track record. My parents put in there double pane windows 30 years ago and have never had to replace one window. Buy from good honest Christian people, Williamston Glass Company will be getting our business!!!!

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0 out of 1 people found this review helpful.

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On Monday 4/16/'2012, had Carolina Windows come for in home estimate for replacement windows and vinyl siding. The owner Jeff Bailey came, he measured the outside for vinyl siding, then brought his samples inside, he then ask if my wife was home, when I told him she was working, he proceeded to take everything he had just brought in back to his vehicle, he said when both of you can be home I will come back, I fugured he would be coming back in to measure the windows, but he got in his car and left. I was not told when the appoitment was set up that both husband an wife have to be present. Needless to say he wont be called to come back. This company is not the only one that does windows and vinyl siding. Would't recomed this company, they think your doing them a favor.

1
★☆☆☆☆

On Monday 4/16/'2012, had Carolina Windows come for in home estimate for replacement windows and vinyl siding. The owner Jeff Bailey came, he measured the outside for vinyl siding, then brought his samples inside, he then ask if my wife was home, when I told him she was working, he proceeded to take everything he had just brought in back to his vehicle, he said when both of you can be home I will come back, I fugured he would be coming back in to measure the windows, but he got in his car and left. I was not told when the appoitment was set up that both husband an wife have to be present. Needless to say he wont be called to come back. This company is not the only one that does windows and vinyl siding. Would't recomed this company, they think your doing them a favor.

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0 out of 1 people found this review helpful.

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Recently, my husband & I had 11 windows replaced in our home. We also had a back door installed. We are very pleased with how fantastic the windows look! The workers were efficient, polite, & very professional. Everything was cleaned up...you wouldn't have known they were there. A job well done!
Thank you.
Bernie & Cindy Kurre
Rose Hill, NC

4
★★★★☆

Recently, my husband & I had 11 windows replaced in our home. We also had a back door installed. We are very pleased with how fantastic the windows look! The workers were efficient, polite, & very professional. Everything was cleaned up...you wouldn't have known they were there. A job well done!
Thank you.
Bernie & Cindy Kurre
Rose Hill, NC

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1 out of 1 people found this review helpful.

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Writing based upon response by owner. He didn't answer the fact that they claimed no one was home. I experienced situation where was told they would call ahead if finished early and gave up a weekend (after working out of town all week in the state of NY), only to be left sitting and waiting with no call. Read Disappointed and you will see my point. Sorry guys have to say wouldn't recommend based upon your customer service and being told installation of all doors would be done in one day. Yes they are very expensive and not really convinced it is worth the difference, especially when told numerous things and left holding the bag. I have concerns with your reply to the individual that you claim was not on contract but obviously there was a concern about no one being home, and you really did not address that.

2
★★☆☆☆

Writing based upon response by owner. He didn't answer the fact that they claimed no one was home. I experienced situation where was told they would call ahead if finished early and gave up a weekend (after working out of town all week in the state of NY), only to be left sitting and waiting with no call. Read Disappointed and you will see my point. Sorry guys have to say wouldn't recommend based upon your customer service and being told installation of all doors would be done in one day. Yes they are very expensive and not really convinced it is worth the difference, especially when told numerous things and left holding the bag. I have concerns with your reply to the individual that you claim was not on contract but obviously there was a concern about no one being home, and you really did not address that.

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Very professional from the beginning, and installation was very meticulous. However, told they would complete in one day, but had to come back to install storm doors. OK I get it, but made appointment for a Saturday afternoon, and explicitly explained that I would be missing time with a son who came to town for a brief day and a half. Willing to be there since we wanted job completed, and was told they would call if could even come earlier. Waited all afternoon, NO SHOW, and no call. Called on Monday and explained the situation and disappointment of losing my weekend and time with son. CWD called back to say installer was not able to make it on Saturday (what??? and no call ?), then told someone would call to reschedule. Person who called was clueless as to what happened but I agreed to have them come on Tuesday. This time the original installers called 15 minutes prior so I could leave work and be there and were very thorough. Next issue, sent email over weekend to info@cwdnc.com and never received response, yet told owner diligently reads and responds to these emails (also included email of sales person) and no response. Sent a new one on Tuesday, and given the $$$ spent one would expect a reply, but guess not since obviously are not concerned about customer service and respect of other's time and work schedule. Bottom line, they do good work, but don't expect them to be accomodating or respond, thus the satisfactory (would love to have lowered it but..) because I finally got my doors installed.

3
★★★☆☆

Very professional from the beginning, and installation was very meticulous. However, told they would complete in one day, but had to come back to install storm doors. OK I get it, but made appointment for a Saturday afternoon, and explicitly explained that I would be missing time with a son who came to town for a brief day and a half. Willing to be there since we wanted job completed, and was told they would call if could even come earlier. Waited all afternoon, NO SHOW, and no call. Called on Monday and explained the situation and disappointment of losing my weekend and time with son. CWD called back to say installer was not able to make it on Saturday (what??? and no call ?), then told someone would call to reschedule. Person who called was clueless as to what happened but I agreed to have them come on Tuesday. This time the original installers called 15 minutes prior so I could leave work and be there and were very thorough. Next issue, sent email over weekend to info@cwdnc.com and never received response, yet told owner diligently reads and responds to these emails (also included email of sales person) and no response. Sent a new one on Tuesday, and given the $$$ spent one would expect a reply, but guess not since obviously are not concerned about customer service and respect of other's time and work schedule. Bottom line, they do good work, but don't expect them to be accomodating or respond, thus the satisfactory (would love to have lowered it but..) because I finally got my doors installed.

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1 out of 1 people found this review helpful.

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I have waited to write a letter to Jeff about our Sunroom until now. I hope he reads this as it is completely unsolicited.In June of 2003, my wife and I decided to investigate adding a sunroom to our home. We acquired a DVD about sunrooms from Sam's Club and were shocked by the prices for what we wanted. I did some research, made some calls and set up appointments to talk with local dealers. Jeff came out and looked at what we had (a deck on the rear of our home overlooking a sloping back yard and wooded area). Jeff showed us some photographs and described how he would convert the deck (it was almost always too hot with many mosquitoes or too cold to use). We agreed on a price to convert the deck to a sunroom. It took a while longer than we wanted to start the project (we wanted it yesterday like everyone else).It seemed like forever but about two weeks after the purchase, Guy (Jeff's master of sunroom construction) arrived to re-measure and verify what Jeff had said. About a month later, Guy showed up with a trailer loaded with sunroom parts. It took less than a week for Guy and his crew of one more to complete the sunroom construction. I could not believe how good it looked. We carpeted the room and then shopped for furniture. Since we have had our sunroom, we have had no problems. We use the sunroom every day possible (we don't have it air conditioned but we have a wall mounted gas heater which helps in the winter). In years past we have noticed during the winter we get down with the winter blahas and can hardly wait for spring and summer. With our sunroom, we get bright sunlight regularly which keeps our spirit high (no more winter blahas). We enjoy the different seasons like watching the leaves change colors, watching the wildlife like the birds feeding from our seed bird-feeder and humming bird feeder. We enjoy listening to the rain on the roof. Today, we are waiting for the snow to come this afternoon. Like children, we enjoy watching the snow (as long as we don't have to get out in it and go anywhere). Almost every time we use the sunroom, my wife and I comment on how this was the best investment we have made to our home.

On a personal note,Thank you Jeff, you were professional and truthful. Your crew were polite, courteous and efficient.
Would I purchase our sunroom again if we did not have one?
Absolutely YES.
Would we recommend Carolina Windows and Doors to our friends and family who were interested in a sunroom after looking at ours?Absolutely YES.
We have and continue to recommend Carolina Windows & Doors to anyone who comes into our home and shows an interest. I wish I knew how to attach a photograph of our sunroom, we are so proud of it.

Charles T. Herring

5
★★★★★

I have waited to write a letter to Jeff about our Sunroom until now. I hope he reads this as it is completely unsolicited.In June of 2003, my wife and I decided to investigate adding a sunroom to our home. We acquired a DVD about sunrooms from Sam's Club and were shocked by the prices for what we wanted. I did some research, made some calls and set up appointments to talk with local dealers. Jeff came out and looked at what we had (a deck on the rear of our home overlooking a sloping back yard and wooded area). Jeff showed us some photographs and described how he would convert the deck (it was almost always too hot with many mosquitoes or too cold to use). We agreed on a price to convert the deck to a sunroom. It took a while longer than we wanted to start the project (we wanted it yesterday like everyone else).It seemed like forever but about two weeks after the purchase, Guy (Jeff's master of sunroom construction) arrived to re-measure and verify what Jeff had said. About a month later, Guy showed up with a trailer loaded with sunroom parts. It took less than a week for Guy and his crew of one more to complete the sunroom construction. I could not believe how good it looked. We carpeted the room and then shopped for furniture. Since we have had our sunroom, we have had no problems. We use the sunroom every day possible (we don't have it air conditioned but we have a wall mounted gas heater which helps in the winter). In years past we have noticed during the winter we get down with the winter blahas and can hardly wait for spring and summer. With our sunroom, we get bright sunlight regularly which keeps our spirit high (no more winter blahas). We enjoy the different seasons like watching the leaves change colors, watching the wildlife like the birds feeding from our seed bird-feeder and humming bird feeder. We enjoy listening to the rain on the roof. Today, we are waiting for the snow to come this afternoon. Like children, we enjoy watching the snow (as long as we don't have to get out in it and go anywhere). Almost every time we use the sunroom, my wife and I comment on how this was the best investment we have made to our home.

On a personal note,Thank you Jeff, you were professional and truthful. Your crew were polite, courteous and efficient.
Would I purchase our sunroom again if we did not have one?
Absolutely YES.
Would we recommend Carolina Windows and Doors to our friends and family who were interested in a sunroom after looking at ours?Absolutely YES.
We have and continue to recommend Carolina Windows & Doors to anyone who comes into our home and shows an interest. I wish I knew how to attach a photograph of our sunroom, we are so proud of it.

Charles T. Herring

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3 out of 3 people found this review helpful.

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100% Satisfied. To start with we scheduled an appointment for sales consultant to come out to my home to give me an estimate. From the get go, everything was a great experience. The offered no money down financing to help accommodate my needs. The crew they sent to put in the widows did everything in less than one day. They pulled out all my old ones, put the new ones in and even cleaned up there mess before they left. Clean well experience workers all the way around. Not only would I recommend them to any one else but I also look forward to doing business again.

5
★★★★★

100% Satisfied. To start with we scheduled an appointment for sales consultant to come out to my home to give me an estimate. From the get go, everything was a great experience. The offered no money down financing to help accommodate my needs. The crew they sent to put in the widows did everything in less than one day. They pulled out all my old ones, put the new ones in and even cleaned up there mess before they left. Clean well experience workers all the way around. Not only would I recommend them to any one else but I also look forward to doing business again.

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2 out of 2 people found this review helpful.

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With our 1st set of windows, 1 was put on the wrong window, & it was weeks before the appropriate person returned our calls & then months for them to correct the problem. Since they were the only game in town, we called them again when we decided to put storm windows on the rest of the house--& 4 WINDOWS WERE INCORRECTLY INSTALLED! No one has apologized or offered any compensation for the inconvenience to us. Rather, we have been told that we were in the wrong because the serviceman showed up an hour before he was scheduled & found no one home! No one ever addressed the fact that it took month to fix the problem in spite of numerous requests for a partial refund to compensate for the inconvenience. So now I write this to warn anyone away from them.

1
★☆☆☆☆

With our 1st set of windows, 1 was put on the wrong window, & it was weeks before the appropriate person returned our calls & then months for them to correct the problem. Since they were the only game in town, we called them again when we decided to put storm windows on the rest of the house--& 4 WINDOWS WERE INCORRECTLY INSTALLED! No one has apologized or offered any compensation for the inconvenience to us. Rather, we have been told that we were in the wrong because the serviceman showed up an hour before he was scheduled & found no one home! No one ever addressed the fact that it took month to fix the problem in spite of numerous requests for a partial refund to compensate for the inconvenience. So now I write this to warn anyone away from them.

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3 out of 5 people found this review helpful.

Business Response:

Not Even a Customer Mrs Morheads boyfriend purchased the windows, she was never present until all the work was done. When finished and completed just as wanted she came home and dindnt aprove of what her boyfriend had done. She then expected us to come back and change to what she wanted not what was ordered.
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Carolina Windows and Doors does some of the best work in town. The quality of the products they install and the workmanship is truly top notch. However, they are quite a bit more expensive when you compare them job to job with their other competitors. If you are the type of person who thinks you get what you pay for, then the prices they charge are justified.

3
★★★☆☆

Carolina Windows and Doors does some of the best work in town. The quality of the products they install and the workmanship is truly top notch. However, they are quite a bit more expensive when you compare them job to job with their other competitors. If you are the type of person who thinks you get what you pay for, then the prices they charge are justified.

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3 out of 3 people found this review helpful.

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