Payne's Tool & Supply Inc

★☆☆☆☆
  • 5010 N Carolina Hwy 55

    Durham, NC 27713

    Cross street: Hwy 55 beside Crosslands Hotel

    Map & Directions
  • 919-544-9134

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Poor is as low as this would let me go, horrible would be better. They are an ""authorized"" service center for Milwaukee Tools and the directions they gave me when I called them were to mail my defective battery back to them and they would replace it because of a warranty issue. These are also the instructions that Milwaukee gave me. I spent $11 sending the battery to them and the same day got a call that they would not honor the warranty but that I needed to contact Milwaukee. Milwaukee told me that Payne was supposed to honor it but if they wouldn't then to have them print a pre-paid shipping label and send it to Milwaukee and they would honor it. Daniel who claimed to be the manager at Payne told me that it was a ""waste of his time"" to print the label and he would not do it. He told me he would have to have my credit card info to return my battery to me and that it was not worth their time to deal with my warranty. This is horrible customer service. I posted a respectful negative comment on facebook about this and they deleted it. Facebook should have a ""dislike"" button for places like this.

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★☆☆☆☆

Poor is as low as this would let me go, horrible would be better. They are an ""authorized"" service center for Milwaukee Tools and the directions they gave me when I called them were to mail my defective battery back to them and they would replace it because of a warranty issue. These are also the instructions that Milwaukee gave me. I spent $11 sending the battery to them and the same day got a call that they would not honor the warranty but that I needed to contact Milwaukee. Milwaukee told me that Payne was supposed to honor it but if they wouldn't then to have them print a pre-paid shipping label and send it to Milwaukee and they would honor it. Daniel who claimed to be the manager at Payne told me that it was a ""waste of his time"" to print the label and he would not do it. He told me he would have to have my credit card info to return my battery to me and that it was not worth their time to deal with my warranty. This is horrible customer service. I posted a respectful negative comment on facebook about this and they deleted it. Facebook should have a ""dislike"" button for places like this.

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Took a tool in for warranty repair. Date code was withing warranty peroid. Was told warranty was only 1 year. Parts not available for these cheaper tools. \r\nWarranty for tool is 3 years as verified by manufacturer. Part was a failure and repair is covered by warranty. I would recommend caution in considering to do ant type of business with this company.

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★☆☆☆☆

Took a tool in for warranty repair. Date code was withing warranty peroid. Was told warranty was only 1 year. Parts not available for these cheaper tools. \r\nWarranty for tool is 3 years as verified by manufacturer. Part was a failure and repair is covered by warranty. I would recommend caution in considering to do ant type of business with this company.

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to start with they are only open mon-fri until 5pm, very hard to get up there if you are lucky enough to job. the manager and employees attitudes are rude, and insulting. i had to return an item and both the manager and the employee acted as if i was trying to push one over on them. i told them what the website said about return policy was. they called the manufacturer and said ""i just need to know if what he said is truthful"" and instead of returning my money to my credit card they preceeded to ""accedently"" charge my card again for the item that i was returning. so now i have bought 2 items and own none of them. this happened over a week ago and i am yet to be refunded the money back into my account. thanks paynes you have been a real pain!

0
★☆☆☆☆

to start with they are only open mon-fri until 5pm, very hard to get up there if you are lucky enough to job. the manager and employees attitudes are rude, and insulting. i had to return an item and both the manager and the employee acted as if i was trying to push one over on them. i told them what the website said about return policy was. they called the manufacturer and said ""i just need to know if what he said is truthful"" and instead of returning my money to my credit card they preceeded to ""accedently"" charge my card again for the item that i was returning. so now i have bought 2 items and own none of them. this happened over a week ago and i am yet to be refunded the money back into my account. thanks paynes you have been a real pain!

 

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