Boatworks

★★★★☆

Automotive

Automotive
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I wanted the rear deck (inboard/outboard) repaired when I had the boat winterized November 2014 only to be told after having it winterized that they were suddenly swamped and would do it next February or March. Now its March and I went

3
★★★★★

I wanted the rear deck (inboard/outboard) repaired when I had the boat winterized November 2014 only to be told after having it winterized that they were suddenly swamped and would do it next February or March. Now its March and I went

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I've got a 30-ft pontoon/house boat at Crosswinds Marina. While out in the 3-ft low water, my prop hit bottom, and disabled my boat. The combination of TowBoatUSA, the Marina staff, and Boatworks repair shop *really* helped out. In particular, Boatworks could have fabricated a story and charged me a lot of money (how would I know, me not knowing a lot about inboard/outboard internals!) But they were very honest and found that the problem was relatively small (not even the engine or drive system!) They were very accommodating. They communicated frequently, and explained everything they were doing, and answered all my questions in detail. They promptly returned my calls. They were there when they said they'd be. They provided a detailed invoice of the work done. They were very polite, friendly, and personable. While I had the boat in for the repair, I had several other routine maintenance things done: new impeller, fluids changed, oil changed, fixed a bad relay on trim control, cleaned the hull (man, that hull looked *great* afterwards!), etc. I think they did a great job, at a reasonable price. I'm picky and hard to please, and I'm very happy with Boatworks.

2
★★★★★

I've got a 30-ft pontoon/house boat at Crosswinds Marina. While out in the 3-ft low water, my prop hit bottom, and disabled my boat. The combination of TowBoatUSA, the Marina staff, and Boatworks repair shop *really* helped out. In particular, Boatworks could have fabricated a story and charged me a lot of money (how would I know, me not knowing a lot about inboard/outboard internals!) But they were very honest and found that the problem was relatively small (not even the engine or drive system!) They were very accommodating. They communicated frequently, and explained everything they were doing, and answered all my questions in detail. They promptly returned my calls. They were there when they said they'd be. They provided a detailed invoice of the work done. They were very polite, friendly, and personable. While I had the boat in for the repair, I had several other routine maintenance things done: new impeller, fluids changed, oil changed, fixed a bad relay on trim control, cleaned the hull (man, that hull looked *great* afterwards!), etc. I think they did a great job, at a reasonable price. I'm picky and hard to please, and I'm very happy with Boatworks.

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We've used Boatworks twice now for winterizing. Great service - very friendly and FAST!!!

2
★★★★★

We've used Boatworks twice now for winterizing. Great service - very friendly and FAST!!!

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Unbelievably poor service. Expensive beyond belief. Quoted one number, invoiced another. Repairs were not performed. problem which I had was not fixed. When I tried to rectify, they treated me like a piece of dirt. How can this place have been in business for so long. Their captive customer base (they're located at Crosswinds marina) is probably why. That is why I used them. MISTAKE. Please take my word for it. YOU WILL BE SORRY IF YOU USE THESE GUYS! I have found out that there are many mobile marine service businesses that are much better. Too bad I had to learn the hard way. $700 mistake. DO NOT USE THESE GUYS!!

0
★☆☆☆☆

Unbelievably poor service. Expensive beyond belief. Quoted one number, invoiced another. Repairs were not performed. problem which I had was not fixed. When I tried to rectify, they treated me like a piece of dirt. How can this place have been in business for so long. Their captive customer base (they're located at Crosswinds marina) is probably why. That is why I used them. MISTAKE. Please take my word for it. YOU WILL BE SORRY IF YOU USE THESE GUYS! I have found out that there are many mobile marine service businesses that are much better. Too bad I had to learn the hard way. $700 mistake. DO NOT USE THESE GUYS!!

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MY EXPERIENCE HAS SHOWN THEY CAN NOT TROUBLESHOOT MOTOR ISSUES, STAND BEHIND THEIR WARRANTY WORK. VERY EXPENSIVE AND TAKES ADVANTAGE OF CUSTOMER. YOU WILL BE VERY SORRY IF YOU TAKE ANYTHING MORE THAN WARRANTY WORK TO THEM.

0
★☆☆☆☆

MY EXPERIENCE HAS SHOWN THEY CAN NOT TROUBLESHOOT MOTOR ISSUES, STAND BEHIND THEIR WARRANTY WORK. VERY EXPENSIVE AND TAKES ADVANTAGE OF CUSTOMER. YOU WILL BE VERY SORRY IF YOU TAKE ANYTHING MORE THAN WARRANTY WORK TO THEM.

Pros: LOCATION AT MARINA

Cons: USES LOCATION TO CHARGE HIGH PRICES

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Had my prop worked on here. They got it done. Recommend additional staff to answer the phone and attend to customers.

2
★★★★☆

Had my prop worked on here. They got it done. Recommend additional staff to answer the phone and attend to customers.

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I keep my boat at Crosswinds and boatworks is a very easy way to get all boat service done as they are right there at the marina. I was pleased with the responsivness to questions and the staff were very friendly. I had my boat winterized last fall and it seemed to all be done correctly and in a timely manner. I was disappointed with the bill as this did not list the exact work that was done to the boat. I called and they said that a detailed explanation of the work will be sent. I never recieved this and called to inquire the exact nature of the work. I talked with the manager and was satisfied with the explanation of work, but we all want to see exactly what was done in a detailed list of services. In the event there ever was an issue or a mistake was made while performing this work there would be a record of it. I would recommend but ask for a detail list of work that was performed. Price was competitive with any other place I called including the selling dealer of the boat.

2
★★★★☆

I keep my boat at Crosswinds and boatworks is a very easy way to get all boat service done as they are right there at the marina. I was pleased with the responsivness to questions and the staff were very friendly. I had my boat winterized last fall and it seemed to all be done correctly and in a timely manner. I was disappointed with the bill as this did not list the exact work that was done to the boat. I called and they said that a detailed explanation of the work will be sent. I never recieved this and called to inquire the exact nature of the work. I talked with the manager and was satisfied with the explanation of work, but we all want to see exactly what was done in a detailed list of services. In the event there ever was an issue or a mistake was made while performing this work there would be a record of it. I would recommend but ask for a detail list of work that was performed. Price was competitive with any other place I called including the selling dealer of the boat.

Pros: Very Convienent, resonable price

Cons: Vague description of work performed and no detailed listing

 

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