Jewelry & Watch Doctor

★★★★★
  • 11025 Carolina Place Pkwy A31

    Pineville, NC 28134

    Map & Directions
  • 704-542-0650

About Jewelry & Watch Doctor

Hours
Mon. - Sat. 10am - 9:30pm;Sun. 12am - 6pm

Shopping

Shopping
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Lorenzo and his team are the best. We have purchased jewelry and watches and remain totally satisfied. Anytime we need an item repaired, they're the only place we go. They always find a way to fix our problem and stand behind their work.

3
★★★★★

Lorenzo and his team are the best. We have purchased jewelry and watches and remain totally satisfied. Anytime we need an item repaired, they're the only place we go. They always find a way to fix our problem and stand behind their work.

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I purchased a Rolex from the Jewelry & Watch Doctor and was very please with the customer service that came with it.\r
Mark and Lorenzo backed up the sale and I would highly recommend them for any purchases.\r
Brenda S.~

3
★★★★★

I purchased a Rolex from the Jewelry & Watch Doctor and was very please with the customer service that came with it.\r
Mark and Lorenzo backed up the sale and I would highly recommend them for any purchases.\r
Brenda S.~

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If you appreciate unprofessional, rude service - This is the place for you! The engraving is so light, I can barely read it! Go look for a real engraver. These guys are amateurs.

3
★★★★★

If you appreciate unprofessional, rude service - This is the place for you! The engraving is so light, I can barely read it! Go look for a real engraver. These guys are amateurs.

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My sterling earring snapped after placing in my purse after a haircut...I had gotten it in St. Croix, USVI. I was extremely upset. My husband noticed on the information directory there was a jewelry repair shop. So, off we went. I have

3
★★★★★

My sterling earring snapped after placing in my purse after a haircut...I had gotten it in St. Croix, USVI. I was extremely upset. My husband noticed on the information directory there was a jewelry repair shop. So, off we went. I have

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I enjoy the service and quality of work I always recieve at the Jewelry & Watch Doctor. They are the best at what they do. Anytime I need custom jewelry work or just simple jewelry repairs they get my business. I love buying gifts from

3
★★★★★

I enjoy the service and quality of work I always recieve at the Jewelry & Watch Doctor. They are the best at what they do. Anytime I need custom jewelry work or just simple jewelry repairs they get my business. I love buying gifts from

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I have done business with Lorenzo and his team several times while visiting Carolina Place Mall. Their advice is always consultative (I thought my wife's watch needed a new battery...it just needed a bit of TLC and they did this free of

3
★★★★★

I have done business with Lorenzo and his team several times while visiting Carolina Place Mall. Their advice is always consultative (I thought my wife's watch needed a new battery...it just needed a bit of TLC and they did this free of

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I LOVE this place just as much as I LOVE my jewelry ! There is always smiling faces and knowledge about products and repair! I'm a former resident of Charlotte, NC in which this is how I know about The Jewelry & Watch Doctor however I have

3
★★★★★

I LOVE this place just as much as I LOVE my jewelry ! There is always smiling faces and knowledge about products and repair! I'm a former resident of Charlotte, NC in which this is how I know about The Jewelry & Watch Doctor however I have

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I went in wanting to consign a Jaeger LeCoultre watch. The employee at the counter thought it was a 300.00 watch. How can he not know this is an expensive watch working in a watch store?? So, I asked for the owner to call me about what

3
★★★★★

I went in wanting to consign a Jaeger LeCoultre watch. The employee at the counter thought it was a 300.00 watch. How can he not know this is an expensive watch working in a watch store?? So, I asked for the owner to call me about what

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I have done business with the Jewelry & Watch Doctor for over ten years. During this time, I have purchased, restored, and sold jewelry without any problems. The owner, Lorenzo, has always been reasonable, fair, and knowledgeable about

3
★★★★★

I have done business with the Jewelry & Watch Doctor for over ten years. During this time, I have purchased, restored, and sold jewelry without any problems. The owner, Lorenzo, has always been reasonable, fair, and knowledgeable about

.

talk about a hidden gem...the Jewelry and Watch Doctor ppl are amazing. i got engaged this Easter with a beautiful engagement ring! but i guess my fiance guessed my finger size wrong :( All the excitement of my new diamond ring quickly

3
★★★★★

talk about a hidden gem...the Jewelry and Watch Doctor ppl are amazing. i got engaged this Easter with a beautiful engagement ring! but i guess my fiance guessed my finger size wrong :( All the excitement of my new diamond ring quickly

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About two months ago I brought my husbands quite expensive watch to have a battery which i had previously taken to another jewelry store. The other store told me after 20 minutes of trying to change the battery it wasn't working they had

3
★★★★★

About two months ago I brought my husbands quite expensive watch to have a battery which i had previously taken to another jewelry store. The other store told me after 20 minutes of trying to change the battery it wasn't working they had

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I have used these people for at least 2 years. I took a gold Kugeran to turn into cash. They gave me a check for a reasonable amount and told me to go to Wachovia across the street for cash. But since I was passing my own bank I

3
★★★★★

I have used these people for at least 2 years. I took a gold Kugeran to turn into cash. They gave me a check for a reasonable amount and told me to go to Wachovia across the street for cash. But since I was passing my own bank I

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Left a watch for repair. They called me 2 times with estimated cost which I approved 2 times. Weeks go by so I check back with them. They state they called me on "x" date and never heard back from me, so nothing had been done.\r
When I

3
★★★★★

Left a watch for repair. They called me 2 times with estimated cost which I approved 2 times. Weeks go by so I check back with them. They state they called me on "x" date and never heard back from me, so nothing had been done.\r
When I

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I took my wife's Fossil watch (a gift from her aunt) in for repair. They estimated the cost of repairing the winding stem (broken) and replacing the crystal (scratched) and the cost seemed reasonable and fair. After the two weeks they needed for the repair I called them and they regretted to inform me that they had broken the band mounting ear off of the case in the process of the repair. I went in to the shop and talked with Lorenzo Caputo and he explained what had happened. Things like this happen in the repair business... but what is rare is when people step up and make it right! I am very satisfied with the resolution and will continue to give him my business along with recommending him highly.

2
★★★★★

I took my wife's Fossil watch (a gift from her aunt) in for repair. They estimated the cost of repairing the winding stem (broken) and replacing the crystal (scratched) and the cost seemed reasonable and fair. After the two weeks they needed for the repair I called them and they regretted to inform me that they had broken the band mounting ear off of the case in the process of the repair. I went in to the shop and talked with Lorenzo Caputo and he explained what had happened. Things like this happen in the repair business... but what is rare is when people step up and make it right! I am very satisfied with the resolution and will continue to give him my business along with recommending him highly.

Pros: Customer satisfaction

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I have done much business with them in the past and was very satisfied with their services. However, a recent event has forced me to consider them in a far different, and negative way. After purchasing a $600 watch from them I put money down ($50) on one of their vintage watches in the display case. They put the watch aside for me and I came back in about a week to pay off the remainder of the agreed total purchase price of $400. At that point they told me the watch wasn't running right and they would fix it. I thought, sure, makes sense they would get it running right before selling it to me, and I'm all for that. Well, it has been over a month now and still no watch.

(8/24) **** Final Resolution to this issue **** I cancelled my purchase of this watch after approximately 2 1/2 months of waiting for repairs. I found another watch for slightly more money and perfect condition. Overall, I am increasing my rating by two stars because the guys were forthcoming about the running condition of the watch and it was indeed not running correctly. They could have just sold it 'as is' but they wanted to do the right thing and try to fix it - can't find fault in that. However, they really didn't know much about these kind of watches, so they should have been more upfront about that and sent it off to someone who did know how to fix these watches to begin with. If they had done that it would be fixed by now and I would be glowingly happy.

**** I will certainly do business with them again and appreciate their efforts and honesty.

1
★★★☆☆

I have done much business with them in the past and was very satisfied with their services. However, a recent event has forced me to consider them in a far different, and negative way. After purchasing a $600 watch from them I put money down ($50) on one of their vintage watches in the display case. They put the watch aside for me and I came back in about a week to pay off the remainder of the agreed total purchase price of $400. At that point they told me the watch wasn't running right and they would fix it. I thought, sure, makes sense they would get it running right before selling it to me, and I'm all for that. Well, it has been over a month now and still no watch.

(8/24) **** Final Resolution to this issue **** I cancelled my purchase of this watch after approximately 2 1/2 months of waiting for repairs. I found another watch for slightly more money and perfect condition. Overall, I am increasing my rating by two stars because the guys were forthcoming about the running condition of the watch and it was indeed not running correctly. They could have just sold it 'as is' but they wanted to do the right thing and try to fix it - can't find fault in that. However, they really didn't know much about these kind of watches, so they should have been more upfront about that and sent it off to someone who did know how to fix these watches to begin with. If they had done that it would be fixed by now and I would be glowingly happy.

**** I will certainly do business with them again and appreciate their efforts and honesty.

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I have been going to the Watch Doctor for four years now and have to say have never been disappointed in their service or pricing. They take time and genuinely care about their customers. It is a wonderful environment and am thrilled to have found them. Plus they not only take care of watches but have designed beautiful pieces from old gold that I have brought in or redesigned an old piece for me as well. I can only highly recommend them.

2
★★★★★

I have been going to the Watch Doctor for four years now and have to say have never been disappointed in their service or pricing. They take time and genuinely care about their customers. It is a wonderful environment and am thrilled to have found them. Plus they not only take care of watches but have designed beautiful pieces from old gold that I have brought in or redesigned an old piece for me as well. I can only highly recommend them.

Pros: Excellent Value, Design and Customer Service

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The staff at The Jewelry and Watch Doctor work hard to give each customer indiviual attention and meet their individual needs. They have a fine selection of both new and estate pieces and their prices for service are more than fair. Sometimes a repair will not make sense for financial reasons but the customer wants it done for sentimental reasons. The staff at this shop treat it as being just as important as working on a Rolex.

My only suggestion for improvement is that a bigger shop is needed. Sometimes it get really crowded in this small shop.

2
★★★★☆

The staff at The Jewelry and Watch Doctor work hard to give each customer indiviual attention and meet their individual needs. They have a fine selection of both new and estate pieces and their prices for service are more than fair. Sometimes a repair will not make sense for financial reasons but the customer wants it done for sentimental reasons. The staff at this shop treat it as being just as important as working on a Rolex.

My only suggestion for improvement is that a bigger shop is needed. Sometimes it get really crowded in this small shop.

Pros: Service, selection, price

Cons: Shop is too small

 

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