Kernersville Carpets

★★★☆☆

About Kernersville Carpets

Details
  • Carpeting
3.0 1
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We purchased vinyl flooring & wall to wall carpet from here. Nice selection - you can order and they also have some products in stock. Love our choice of vinyl flooring for our kitchen. But, we had a big problem with the installation. The crew originally scheduled for the installation was held up on another job, so a replacement was found. Unfortunately, it was just one person & he apparently was not briefed on the extent of the installation. A one day job took three days. The installer did not show when promised & I had to call the carpet store several times. The quarter round along the baseboard was poorly cut & poorly fit. When I complained, the solution was to fill the gaps with caulk. The seam sealer was sloppily put on as well. There was debris embedded in it. The store owner did come out to look things over & agreed to have someone else do the "repair" work.
The crew installing the carpet did a very good job. Very polite & came when promised.
I'd probably buy flooring here again, but I'd think twice about having them install it.

PROS:
CONS: Installation problems

3
★★★☆☆

We purchased vinyl flooring & wall to wall carpet from here. Nice selection - you can order and they also have some products in stock. Love our choice of vinyl flooring for our kitchen. But, we had a big problem with the installation. The crew originally scheduled for the installation was held up on another job, so a replacement was found. Unfortunately, it was just one person & he apparently was not briefed on the extent of the installation. A one day job took three days. The installer did not show when promised & I had to call the carpet store several times. The quarter round along the baseboard was poorly cut & poorly fit. When I complained, the solution was to fill the gaps with caulk. The seam sealer was sloppily put on as well. There was debris embedded in it. The store owner did come out to look things over & agreed to have someone else do the "repair" work.
The crew installing the carpet did a very good job. Very polite & came when promised.
I'd probably buy flooring here again, but I'd think twice about having them install it.

PROS:
CONS: Installation problems

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