Lowell Pump & Water

★☆☆☆☆
  • 828 Groves St Lowell, NC 28098

    Lowell, NC 28098

    Map & Directions
  • 704-824-2851

Home Construction & Remodeling

Home Construction & Remodeling
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Barry come out and from the very beginning he was rude. We had let him know that we had this problem before. About once every 2 yrs. my footvalve goes out in my well. My pump was just replaced about 3 yrs ago. We tried to tell him but he wouldn't listen to us. Instead, he goes under the house and messes with the pump until he realizes that we were right. I dont appreciate someone being rude to me. . After speaking to Mr. Hinson on the phone, he made the mistake in telling me Barry was the best pump man around.... Like I told Mr. Hinson... It isnt the pump, it is the footvalve. I payed the 52.50 service fee and called someone else. They were wonderful! INDEED it WAS the footvalve, just like we tried to tell him.

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★☆☆☆☆

Barry come out and from the very beginning he was rude. We had let him know that we had this problem before. About once every 2 yrs. my footvalve goes out in my well. My pump was just replaced about 3 yrs ago. We tried to tell him but he wouldn't listen to us. Instead, he goes under the house and messes with the pump until he realizes that we were right. I dont appreciate someone being rude to me. . After speaking to Mr. Hinson on the phone, he made the mistake in telling me Barry was the best pump man around.... Like I told Mr. Hinson... It isnt the pump, it is the footvalve. I payed the 52.50 service fee and called someone else. They were wonderful! INDEED it WAS the footvalve, just like we tried to tell him.

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Last April, Barry comes out, and quotes us around $600 after looking at our well. We paid him the $72 service fee and made an appointment to have it fixed a few days later so we could pay in full.\n\nWhen he comes back out, the repairs came in at over $800, and then he tells me that the $72 we had paid a few days ago didn't count toward the bill like Mr. Hinsley had told me over the phone earlier. Apparently the service fee only applies to the bill if you have it fixed the same day. Wish Id known that the first time he came out here.\n\nWhen he left, we had more water pressure, but if we ran water for longer than 10 minutes, it would just stop completely. This was new. All we had tried to do was fill up a kiddie pool that was a little bit bigger than our bathtub.\n\nI tried several times to call to get it figured out but it took forever for them to return my calls. Then once I finally did get in touch with them, Mr. Hinsley was insulting. He informed me that there was no way our well could stand filling up a pool. He totally brushed me off when I tried to explain that it was a small kiddie pool. He pretty much said that it was normal for wells to do that and we should just deal with it. He did refund the service fee but really treated me like I had no clue what I was talking about.\n\nWe've lived here for eight years. I think we know what's normal for our well, even if it does have a problem. And this was not normal.\n\nSo here it is 9 months later and we have no water inside the house if anyone runs water outside. We're back to almost the same problem as before and we're out $800 for it. We will not be calling Lowell Pump & Water again, that's for sure.\n

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★☆☆☆☆

Last April, Barry comes out, and quotes us around $600 after looking at our well. We paid him the $72 service fee and made an appointment to have it fixed a few days later so we could pay in full.\n\nWhen he comes back out, the repairs came in at over $800, and then he tells me that the $72 we had paid a few days ago didn't count toward the bill like Mr. Hinsley had told me over the phone earlier. Apparently the service fee only applies to the bill if you have it fixed the same day. Wish Id known that the first time he came out here.\n\nWhen he left, we had more water pressure, but if we ran water for longer than 10 minutes, it would just stop completely. This was new. All we had tried to do was fill up a kiddie pool that was a little bit bigger than our bathtub.\n\nI tried several times to call to get it figured out but it took forever for them to return my calls. Then once I finally did get in touch with them, Mr. Hinsley was insulting. He informed me that there was no way our well could stand filling up a pool. He totally brushed me off when I tried to explain that it was a small kiddie pool. He pretty much said that it was normal for wells to do that and we should just deal with it. He did refund the service fee but really treated me like I had no clue what I was talking about.\n\nWe've lived here for eight years. I think we know what's normal for our well, even if it does have a problem. And this was not normal.\n\nSo here it is 9 months later and we have no water inside the house if anyone runs water outside. We're back to almost the same problem as before and we're out $800 for it. We will not be calling Lowell Pump & Water again, that's for sure.\n

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Three years ago Barry came out and replaced my pump, and tank and charges me $1,700.00. The old pump had been in the well for 25 years and needed to be changed. \r\n\r\nScott comes out THREE years later the pump needs to be replaced. I'm told it was the pump that went bad & it cost me $700.00. \r\n\r\nI think that a water bump should last more then three years, unless they installed a bulls--t pump to begin with. \r\n\r\nThe service is great but they need to stand behind the product they install. You installed a sub standered pump you eat the labor or the cost of the new pump. \r\n\r\nIf the people at Lowell Pump & Water read this you need to do me right if not.... NEVER Again. \r\n

0
★☆☆☆☆

Three years ago Barry came out and replaced my pump, and tank and charges me $1,700.00. The old pump had been in the well for 25 years and needed to be changed. \r\n\r\nScott comes out THREE years later the pump needs to be replaced. I'm told it was the pump that went bad & it cost me $700.00. \r\n\r\nI think that a water bump should last more then three years, unless they installed a bulls--t pump to begin with. \r\n\r\nThe service is great but they need to stand behind the product they install. You installed a sub standered pump you eat the labor or the cost of the new pump. \r\n\r\nIf the people at Lowell Pump & Water read this you need to do me right if not.... NEVER Again. \r\n

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These people probably are good at what they do but..They promised to be out on a monday to check my well, do some small repairs and install an outside faucet. I stayed home all day. On tuedsay I called and they said the people with no water had priority but they would be out that week. I called the following monday and still they were too busy but would call me. It's been 4 months and all they had to do was tell me they did not have time to do such a small job. I got another company that delayed their closing for vacation to come out the day after I called.

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★☆☆☆☆

These people probably are good at what they do but..They promised to be out on a monday to check my well, do some small repairs and install an outside faucet. I stayed home all day. On tuedsay I called and they said the people with no water had priority but they would be out that week. I called the following monday and still they were too busy but would call me. It's been 4 months and all they had to do was tell me they did not have time to do such a small job. I got another company that delayed their closing for vacation to come out the day after I called.

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