Peak Fitness

★★☆☆☆
  • 509 W North St

    Raleigh, NC 27603

    Map & Directions
  • 919-834-8400

About Peak Fitness

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All of this is, of course, unfortunate. Not only for members but for decent, hardworking people who man these clubs and try to do right by the public. I should know..I worked for Peak for 4 years as membership consultant and an asst. manager. Yes, its true that there are unscrupulous sales guys out there trying pull a fast one on you - they just want the sale to get the commission - but do you the health club industry is the only area where less-than-honest people work? Come on! I tried to help people...was up front with them..told them about the Auto Renewal plan..and went over the agreement with them so that they knew what they were getting. IF YOU DON'T WHAT YOU'RE SIGNING, ASK QUESTIONS OR DON'T SIGN THE AGREEMENT!! This is a legal binding document and you're held to the stipulations. A lot of complaints come from people who decide 4,5,6 months down the road that they don't want to do this anymore and should be allowed to quit (if you buy a car, do you take it back to the dealer just because its no longer "convenient " to drive??) Make sure you know what you're getting..

3
★★★☆☆

All of this is, of course, unfortunate. Not only for members but for decent, hardworking people who man these clubs and try to do right by the public. I should know..I worked for Peak for 4 years as membership consultant and an asst. manager. Yes, its true that there are unscrupulous sales guys out there trying pull a fast one on you - they just want the sale to get the commission - but do you the health club industry is the only area where less-than-honest people work? Come on! I tried to help people...was up front with them..told them about the Auto Renewal plan..and went over the agreement with them so that they knew what they were getting. IF YOU DON'T WHAT YOU'RE SIGNING, ASK QUESTIONS OR DON'T SIGN THE AGREEMENT!! This is a legal binding document and you're held to the stipulations. A lot of complaints come from people who decide 4,5,6 months down the road that they don't want to do this anymore and should be allowed to quit (if you buy a car, do you take it back to the dealer just because its no longer "convenient " to drive??) Make sure you know what you're getting..

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Peak Fitness is a scam. We joined several months ago at the Garner facility and when the Knight dale facility opened we started using it because it was closer to home. They made promises of a sauna and a tanning bed which never came they they abruptly closed their doors and took all of their equipment with them. I live over 30 miles from any of the other facilities. The letter we received in the mail regarding the closure gave a phone number to contact so I called that number that person knew nothing other than to tell me to send an email to their customer service department. I did that several times and never got a response. So then I started calling their corporate headquarters which is a phone system and selected for member services you are told you are caller #5 and that the wait is about 2 min, then another voice comes on and tells you to push 1 for cancellations (after holding for 10min) you push 1 and go to a voice mail box- I left several messages. The last time I called I did not push 1 for cancellation I just continued to hold for membership questions until I got Marty Williams on the phone. She said they would cancel my membership effective immediately and she asked me for my email address so that she could look for the email and said she would email me back immediately I then asked her for her extension so that I could contact her directly in case I didn't get the cancellation she gave me a bogus ext, when I asked her to repeat my email address she hung up on me. I still have gotten no response from Peak Fitness about cancelling my membership even though I was told I could because I am over 30 miles from the nearest club. I would not recommend doing business with them.

1
★☆☆☆☆

Peak Fitness is a scam. We joined several months ago at the Garner facility and when the Knight dale facility opened we started using it because it was closer to home. They made promises of a sauna and a tanning bed which never came they they abruptly closed their doors and took all of their equipment with them. I live over 30 miles from any of the other facilities. The letter we received in the mail regarding the closure gave a phone number to contact so I called that number that person knew nothing other than to tell me to send an email to their customer service department. I did that several times and never got a response. So then I started calling their corporate headquarters which is a phone system and selected for member services you are told you are caller #5 and that the wait is about 2 min, then another voice comes on and tells you to push 1 for cancellations (after holding for 10min) you push 1 and go to a voice mail box- I left several messages. The last time I called I did not push 1 for cancellation I just continued to hold for membership questions until I got Marty Williams on the phone. She said they would cancel my membership effective immediately and she asked me for my email address so that she could look for the email and said she would email me back immediately I then asked her for her extension so that I could contact her directly in case I didn't get the cancellation she gave me a bogus ext, when I asked her to repeat my email address she hung up on me. I still have gotten no response from Peak Fitness about cancelling my membership even though I was told I could because I am over 30 miles from the nearest club. I would not recommend doing business with them.

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This "health" club is a bunch of scam artists. They are opening many health clubs in the South Eastern US keeping them open for about 1 year and then closing them. The Knightdale facitily closed within a year and all the equipment was gone within days. They then force you to drive to another facility further from the original location. I have tried to cancel my membership but you are just fed a bunch of lies.

Buyer Beware! STAY CLEAR OF ALL PEAK FITNESS CLUBS- they make promises of things that they have no intention of keeping.

0
★☆☆☆☆

This "health" club is a bunch of scam artists. They are opening many health clubs in the South Eastern US keeping them open for about 1 year and then closing them. The Knightdale facitily closed within a year and all the equipment was gone within days. They then force you to drive to another facility further from the original location. I have tried to cancel my membership but you are just fed a bunch of lies.

Buyer Beware! STAY CLEAR OF ALL PEAK FITNESS CLUBS- they make promises of things that they have no intention of keeping.

Pros: NONE

Cons: ALL

.

You get what you pay for. it is probably the cheapest gym around, but you get what you pay for. for 14 bucks a month, you can't expect too much. At least the one downtown has decent equipment.

I used to work in a gym, and I can tell you that you should NEVER give them your account information and do monthly withdraw. Pay up front. It's usually cheaper and they don't keep that info and they CAN'T automatically renew. Put it on your credit card if you need to, but never let them have that info, you would be suprised how unsecure it is also.

Same goes for the training service, btw.

1
★★★☆☆

You get what you pay for. it is probably the cheapest gym around, but you get what you pay for. for 14 bucks a month, you can't expect too much. At least the one downtown has decent equipment.

I used to work in a gym, and I can tell you that you should NEVER give them your account information and do monthly withdraw. Pay up front. It's usually cheaper and they don't keep that info and they CAN'T automatically renew. Put it on your credit card if you need to, but never let them have that info, you would be suprised how unsecure it is also.

Same goes for the training service, btw.

Pros: cheap

Cons: people

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Well i cant tell you what the salesmen told you b/c you were there and i wasn't. But When i got my membership i was told all of this up front. I mean sales men can be quite the fast talkers but if that was a concern of yours you should have asked about it in the first place. i didn't have to ask. Who knows maybe you just got a crappy salesperson or a new hire. But I was told all of this in advance.. Oh as far as the $880 minimum.. Uh did you even ask about other plans?? I got a 3 month membership for under 200 bucks( it seems like alot but try to get it for less elsewhere, you cant) . You can also get 30 day memberships. Maybe you should have just asked the right questions. Aside from that. I think its a great gym!! I mean its doesn't have all the glitz of Gold's but it has everything you need at an affordable price w/ great amenities and the members are all really motivated and that helps motivate me..All this at an affordable price and a convenient location.

4
★★★★☆

Well i cant tell you what the salesmen told you b/c you were there and i wasn't. But When i got my membership i was told all of this up front. I mean sales men can be quite the fast talkers but if that was a concern of yours you should have asked about it in the first place. i didn't have to ask. Who knows maybe you just got a crappy salesperson or a new hire. But I was told all of this in advance.. Oh as far as the $880 minimum.. Uh did you even ask about other plans?? I got a 3 month membership for under 200 bucks( it seems like alot but try to get it for less elsewhere, you cant) . You can also get 30 day memberships. Maybe you should have just asked the right questions. Aside from that. I think its a great gym!! I mean its doesn't have all the glitz of Gold's but it has everything you need at an affordable price w/ great amenities and the members are all really motivated and that helps motivate me..All this at an affordable price and a convenient location.

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Long ago, Spa Health Clubs was a great chain of value oriented health clubs. Their prices were fair and their facilities were clean and in good condition. A few years back Capital Fitness bought out Spa Health Clubs, and the decline began; but Spa Health Clubs/Capital Fitness were still a reasonable place to work out. A year or two later, Peak fitness took over, and what was once a gradual decline became a jet powered dive off a cliff. I've never been to a nastier gym. A good number of the aerobic machines don't work. The roof leaks in at least one location. The hot tub has been broken in Chapel Hill for nearly a year--and the pool deck hasn't been cleaned, as best I can tell, since Peak Fitness took over. The sauna in the Durham club has all kinds of questionable matter on its floor, and the aerobics floor has been damaged beyond repair due to neglected roof leaks. If you're thinking about buying a gym membership, do yourself a favor and look elsewhere. This place is the worst!

0
★☆☆☆☆

Long ago, Spa Health Clubs was a great chain of value oriented health clubs. Their prices were fair and their facilities were clean and in good condition. A few years back Capital Fitness bought out Spa Health Clubs, and the decline began; but Spa Health Clubs/Capital Fitness were still a reasonable place to work out. A year or two later, Peak fitness took over, and what was once a gradual decline became a jet powered dive off a cliff. I've never been to a nastier gym. A good number of the aerobic machines don't work. The roof leaks in at least one location. The hot tub has been broken in Chapel Hill for nearly a year--and the pool deck hasn't been cleaned, as best I can tell, since Peak Fitness took over. The sauna in the Durham club has all kinds of questionable matter on its floor, and the aerobics floor has been damaged beyond repair due to neglected roof leaks. If you're thinking about buying a gym membership, do yourself a favor and look elsewhere. This place is the worst!

Pros: None

Cons: Filthy facilities, scary clientele, broken equiment

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Supposed to be able to cancel but as other reader said have to move away (almost out of state). We keep getting extra charges on our account and nobody knows what they are for but we are not being refunded our money. RIP-OFF! Do not join. Make sure you cancel (get it in writing) before time is up because they will scam you out of more money for the same amount of time you initially joined for. No one will return calls and customer service does not care because they are getting paid whether you are happy or not.......

0
★☆☆☆☆

Supposed to be able to cancel but as other reader said have to move away (almost out of state). We keep getting extra charges on our account and nobody knows what they are for but we are not being refunded our money. RIP-OFF! Do not join. Make sure you cancel (get it in writing) before time is up because they will scam you out of more money for the same amount of time you initially joined for. No one will return calls and customer service does not care because they are getting paid whether you are happy or not.......

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This is an okay gym with 24/7 access, personal trainers, and a nearby parking lot, but it has one major weakness:
its integrity. I have discovered (through my own experiences and talking to others) that they will lie to your face about their gym's contract. I was signed up by the store manager, and he personally told me that I could cancel my account at any time. This is true, but there is a stipulation: you must move at least thirty (30) miles from your current location and fifty (50) from any Peak Fitness location. If you do not qualify under these terms, you MAY NOT cancel your account. Hope you enjoy paying a gym you now hate a minimum of $880, because you are stuck there for two (2) years. And don't forget to turn your auto-renew off, because if you do and your two (2) years roll around, you will be automatically renewed for another two (2) year agreement.
I think the worst thing about all this is that the employees are encouraged to lie to customers about the contract details (at least at one location where a friend of mine once worked).

1
★☆☆☆☆

This is an okay gym with 24/7 access, personal trainers, and a nearby parking lot, but it has one major weakness:
its integrity. I have discovered (through my own experiences and talking to others) that they will lie to your face about their gym's contract. I was signed up by the store manager, and he personally told me that I could cancel my account at any time. This is true, but there is a stipulation: you must move at least thirty (30) miles from your current location and fifty (50) from any Peak Fitness location. If you do not qualify under these terms, you MAY NOT cancel your account. Hope you enjoy paying a gym you now hate a minimum of $880, because you are stuck there for two (2) years. And don't forget to turn your auto-renew off, because if you do and your two (2) years roll around, you will be automatically renewed for another two (2) year agreement.
I think the worst thing about all this is that the employees are encouraged to lie to customers about the contract details (at least at one location where a friend of mine once worked).

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This is an okay gym with 24/7 access, personal trainers, and a nearby parking lot, but it has one major weakness:
its integrity. I have discovered (through my own experiences and talking to others) that they will lie to your face about their gym's contract. I was signed up by the store manager, and he personally told me that I could cancel my account at any time. This is true, but there is a stipulation: you must move at least thirty (30) miles from your current location and fifty (50) from any Peak Fitness location. If you do not qualify under these terms, you MAY NOT cancel your account. Hope you enjoy paying a gym you now hate a minimum of $880, because you are stuck there for two (2) years. And don't forget to turn your auto-renew off, because if you do and your two (2) years roll around, you will be automatically renewed for another two (2) year agreement.
I think the worst thing about all this is that the employees are encouraged to lie to customers about the contract details (at least at one location where a friend of mine once worked).

0
★☆☆☆☆

This is an okay gym with 24/7 access, personal trainers, and a nearby parking lot, but it has one major weakness:
its integrity. I have discovered (through my own experiences and talking to others) that they will lie to your face about their gym's contract. I was signed up by the store manager, and he personally told me that I could cancel my account at any time. This is true, but there is a stipulation: you must move at least thirty (30) miles from your current location and fifty (50) from any Peak Fitness location. If you do not qualify under these terms, you MAY NOT cancel your account. Hope you enjoy paying a gym you now hate a minimum of $880, because you are stuck there for two (2) years. And don't forget to turn your auto-renew off, because if you do and your two (2) years roll around, you will be automatically renewed for another two (2) year agreement.
I think the worst thing about all this is that the employees are encouraged to lie to customers about the contract details (at least at one location where a friend of mine once worked).

Pros: Nice downtown location, Nice atmosphere

Cons: Bad management, Bad Contracts

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This company has set it up really nice. They can screw you completely and have no responsibility for their actions. The Peak Fitness in Raleigh Downtown is basically rude maniacal and for lack of a better word uncomfortable . They dont have to make you happy because abc financial is the collecter of your money . Who also owns all the Golds , Peak , and several other fitness companies . The automatically withdraw you money and automatically renew your contract. which they tell you that it is so easy to cancell. This is a bunch of BBBSSSS. Do yourself a favor and write on every message board you can to keep these scam artist out of business. When did the usa turn into a bunch of snakes in the grass.

0
★☆☆☆☆

This company has set it up really nice. They can screw you completely and have no responsibility for their actions. The Peak Fitness in Raleigh Downtown is basically rude maniacal and for lack of a better word uncomfortable . They dont have to make you happy because abc financial is the collecter of your money . Who also owns all the Golds , Peak , and several other fitness companies . The automatically withdraw you money and automatically renew your contract. which they tell you that it is so easy to cancell. This is a bunch of BBBSSSS. Do yourself a favor and write on every message board you can to keep these scam artist out of business. When did the usa turn into a bunch of snakes in the grass.

Pros: none

Cons: all

.

So I fell for their pitch and signed up. I should have read up on Peak Fitness before I ever stepped foot in there. If I had, then I never even would have given them a chance. Basically, anything you read about them on the NC Attorney General's website is true.

Some things I found while working out there:

1.) They do not seem to care about sanitation
2.) The "trainers" are generally not qualified or at least to not have a highly regarded certification
3.) The price is not the price....pretty girls pay less than guys
4.) There were lots of "no neck" guys there...how can you legally get that big????

Do yourself a favor and don't join Peak. The YMCA or Gold's Gym would be much better options. I left Peak with 11 months left on my prepaid membership to return to Gold's Gym.

0
★☆☆☆☆

So I fell for their pitch and signed up. I should have read up on Peak Fitness before I ever stepped foot in there. If I had, then I never even would have given them a chance. Basically, anything you read about them on the NC Attorney General's website is true.

Some things I found while working out there:

1.) They do not seem to care about sanitation
2.) The "trainers" are generally not qualified or at least to not have a highly regarded certification
3.) The price is not the price....pretty girls pay less than guys
4.) There were lots of "no neck" guys there...how can you legally get that big????

Do yourself a favor and don't join Peak. The YMCA or Gold's Gym would be much better options. I left Peak with 11 months left on my prepaid membership to return to Gold's Gym.

Pros: Price

Cons: Everything was bad - other than the price

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Professional Fitness operates out of Peak Fitness/Beyond Fitness. I bought 36 sessions and worked with a trainer for months. My trainer left?quit?fired? The remaining trainers said they were resetting schedules and would get me a new trainer. They didn't call me. When I asked at the gym they could not find my file. No one would take respondsibility to researching and getting back with me. I asked the Peak manager for help but he said it was not his problem. I then went to the main Professional Fitness office for help. The phone number I was given was invalid. I then had to do my own research to get a valid number. I called and the voicemail was either full or no return phone call. I sent emails and did not get a reponse. After paying for my 36 sessions in full they are now billing me for an auto-renewal. Only now do I get a response and when I asked for my paperwork and remaining sessions they wanted my credit card information.

As for the facility itself. I had been a member since 2003 and watched the place go downhill.

0
★☆☆☆☆

Professional Fitness operates out of Peak Fitness/Beyond Fitness. I bought 36 sessions and worked with a trainer for months. My trainer left?quit?fired? The remaining trainers said they were resetting schedules and would get me a new trainer. They didn't call me. When I asked at the gym they could not find my file. No one would take respondsibility to researching and getting back with me. I asked the Peak manager for help but he said it was not his problem. I then went to the main Professional Fitness office for help. The phone number I was given was invalid. I then had to do my own research to get a valid number. I called and the voicemail was either full or no return phone call. I sent emails and did not get a reponse. After paying for my 36 sessions in full they are now billing me for an auto-renewal. Only now do I get a response and when I asked for my paperwork and remaining sessions they wanted my credit card information.

As for the facility itself. I had been a member since 2003 and watched the place go downhill.

Cons: There are too many cons to list, check with Roy Cooper

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This company is not about building bodies, people, community nor good will. It is obviously about profits and profits at any cost. My experience seems not to be an isolated occurance but one that is quite widespread. Please read the other 16 reviews after you have finished this one. But my story is simple. I prepaid for my gym membership for 2 years--in full up front. After attending the gym for a while I decided to sign up for a personal trainer. My personal trainer was Todd. He and I worked out for almost a year or more and then Todd was promoted and told me he could no longer train me so I decided to not retain my gym membership as my trainer was no longer available to me. I had fulfilled my contract for personal training as well. My contract with the gym lapsed I no longer had access to the gym but for almost a year they have been billing me for a personal trainer. I spoke to the manager at what is now Peak Performance and to their corporate office and no one is able to make a decision. I have called Todd several times and he won't call me back. Peak Performance claims that the personal trainers are seperate from their club but the Personal trainers do not operate at any other clubs. Peak performance recieves monies from the trainers contracts and is able to advertise that their clubs offer these services. I have been in business for over 30 years in the Raleigh market and have never tried to charge my clients month after month for services they did not recieve much less have access to. It just seems shameful that in todays business world with a truly growing community and vibrant economy like the one here in Raleigh, NC that a business like Peak Performance and or their affiliates need to destroy their reputation by bilking funds from their clients.

0
★☆☆☆☆

This company is not about building bodies, people, community nor good will. It is obviously about profits and profits at any cost. My experience seems not to be an isolated occurance but one that is quite widespread. Please read the other 16 reviews after you have finished this one. But my story is simple. I prepaid for my gym membership for 2 years--in full up front. After attending the gym for a while I decided to sign up for a personal trainer. My personal trainer was Todd. He and I worked out for almost a year or more and then Todd was promoted and told me he could no longer train me so I decided to not retain my gym membership as my trainer was no longer available to me. I had fulfilled my contract for personal training as well. My contract with the gym lapsed I no longer had access to the gym but for almost a year they have been billing me for a personal trainer. I spoke to the manager at what is now Peak Performance and to their corporate office and no one is able to make a decision. I have called Todd several times and he won't call me back. Peak Performance claims that the personal trainers are seperate from their club but the Personal trainers do not operate at any other clubs. Peak performance recieves monies from the trainers contracts and is able to advertise that their clubs offer these services. I have been in business for over 30 years in the Raleigh market and have never tried to charge my clients month after month for services they did not recieve much less have access to. It just seems shameful that in todays business world with a truly growing community and vibrant economy like the one here in Raleigh, NC that a business like Peak Performance and or their affiliates need to destroy their reputation by bilking funds from their clients.

Cons: Not fair nor equitable in their business contracts nor dealings. Unable to communicate through issues.

.

I joined the Spa Health Club because my mother was a lifetime member and loved it. My experience was akin to many of the other reviewers, meaning very satisfied under old management; EXTREMELY disappointed under Peak Fitness!

I signed a contract for a personal trainer and was overcharged. Their mistake. Not only would they not put the money back in my account, but they refused to pay the insufficient fund charges as a result of their mistake. The personal trainer manger at my gym (Elliott Rd) took no responsibility to remedy his error and made me to contact their head office in Raleigh, which I did. I needed to workout after talking to these people as they were the most unhelpful, unorganized, RUDE, and disrespectful people I've ever encountered in customer service. The told me a bunch of lies about how my check was in the mail and refused to give me supervisors names or job titles when I demanded answers. When I asked to meet personally with someone at their location to get this matter resolved, I was told that I would not be allowed in the building since they had personal information on site. (Hello! So does the gym location!) I was also told that my account was closed but then got a bill from their contracted accountants stating that was overdue two months!
I finally did get my money 6 months later, screamed and fought until they removed overdue bill and made them pay the NSF charge, and then I never looked back.
Needless to say I''m much healthier (mentally) as a result of leaving.

0
★☆☆☆☆

I joined the Spa Health Club because my mother was a lifetime member and loved it. My experience was akin to many of the other reviewers, meaning very satisfied under old management; EXTREMELY disappointed under Peak Fitness!

I signed a contract for a personal trainer and was overcharged. Their mistake. Not only would they not put the money back in my account, but they refused to pay the insufficient fund charges as a result of their mistake. The personal trainer manger at my gym (Elliott Rd) took no responsibility to remedy his error and made me to contact their head office in Raleigh, which I did. I needed to workout after talking to these people as they were the most unhelpful, unorganized, RUDE, and disrespectful people I've ever encountered in customer service. The told me a bunch of lies about how my check was in the mail and refused to give me supervisors names or job titles when I demanded answers. When I asked to meet personally with someone at their location to get this matter resolved, I was told that I would not be allowed in the building since they had personal information on site. (Hello! So does the gym location!) I was also told that my account was closed but then got a bill from their contracted accountants stating that was overdue two months!
I finally did get my money 6 months later, screamed and fought until they removed overdue bill and made them pay the NSF charge, and then I never looked back.
Needless to say I''m much healthier (mentally) as a result of leaving.

Pros: Location

Cons: Everything else.

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We had not been living in Raleigh and returned to use Spa Health Club at North Ridge. My husband had a life membership and we renewed every year when we were sent a bill. We paid our fees to Capital Fitness in 2005 and then in 2006 Peak did not send us a bill. I was informed over the phone by some really dumb sounding individual that they cancelled my membership because I didn't pay for the membership though we've paid it religiously for 20 years. When I asked why I was never sent a bill even though they had the correct address, she stated that bill sending was just a courtesy with Spa Health Club and Peak didn't send bills. So by omitting billing they are making darn sure that a lot of members default if they for some reason haven't been going to the club and paid their bill before the appointed deadline when they will drop you. As to my husband's lifetime membership, they are saying since Peak bought out Spa they don't have to honor contracts that the company they bought out had. That's absurd.

0
★☆☆☆☆

We had not been living in Raleigh and returned to use Spa Health Club at North Ridge. My husband had a life membership and we renewed every year when we were sent a bill. We paid our fees to Capital Fitness in 2005 and then in 2006 Peak did not send us a bill. I was informed over the phone by some really dumb sounding individual that they cancelled my membership because I didn't pay for the membership though we've paid it religiously for 20 years. When I asked why I was never sent a bill even though they had the correct address, she stated that bill sending was just a courtesy with Spa Health Club and Peak didn't send bills. So by omitting billing they are making darn sure that a lot of members default if they for some reason haven't been going to the club and paid their bill before the appointed deadline when they will drop you. As to my husband's lifetime membership, they are saying since Peak bought out Spa they don't have to honor contracts that the company they bought out had. That's absurd.

Pros: None it appears

Cons: Very poor reputation, rude personnel

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DON"T JOIN!!! Unless you really have no idea what you want in a gym. I don't know other gyms enough to offer where you should go, but I do know you cannot actually be satisfied with what you get here. This is my sales pitch to send you to anywhere else and I hope I see you there when my contract is up.

Crowed, unpleasantly so, -I didn't join to have to come at 9pm to get a machine
Broken equipment- make that constantly broken equipment, not all by any means, just enough that seems slowly tended to
Restrooms and facilities that at times look like some preschoolers had a free for all and the adults left it for posterity
Towels or spray for cleaning the machines?... anyone seen 'em
Absurdly poor parking, getting worse and with no solution in sight
Bright lighting, and even broken lighting in the large class room for too long
Invasive, blaring, wretched workout soundtrack
Poor structure when it comes to providing sound insulation for yoga or cycling classes
Aloof staff- can't blame them too much, does "It's a great day at peak fitness!" come with a barf-bag for them because it should when being said to me
Lackluster sauna- can we not have a readable dial? or a ladle for the water?
Loss of some quality instructors and adjustments in the contracts of others
Stripmall like signage
Out of house contract management!!!

WHERE DID MY GYM GO?!?!?!?
It was conviently located downtown near me, and good thing given the parking
it had style,
it had affordable quality,
it had personable, quality instructors (still has some),
I could handle anything about my membership face to face
the bathrooms and changing areas looked great,
you still had to wait some for equipment, but when you got on you were not rubbin' sweaty elbows with the next three people,

I don't use extras- towels, babysitting, valet parking, tanning, massage, or trainers.
I come for classes and some quality time with a machine.
I am hoping that doesn't stay too much to ask.

1
★★☆☆☆

DON"T JOIN!!! Unless you really have no idea what you want in a gym. I don't know other gyms enough to offer where you should go, but I do know you cannot actually be satisfied with what you get here. This is my sales pitch to send you to anywhere else and I hope I see you there when my contract is up.

Crowed, unpleasantly so, -I didn't join to have to come at 9pm to get a machine
Broken equipment- make that constantly broken equipment, not all by any means, just enough that seems slowly tended to
Restrooms and facilities that at times look like some preschoolers had a free for all and the adults left it for posterity
Towels or spray for cleaning the machines?... anyone seen 'em
Absurdly poor parking, getting worse and with no solution in sight
Bright lighting, and even broken lighting in the large class room for too long
Invasive, blaring, wretched workout soundtrack
Poor structure when it comes to providing sound insulation for yoga or cycling classes
Aloof staff- can't blame them too much, does "It's a great day at peak fitness!" come with a barf-bag for them because it should when being said to me
Lackluster sauna- can we not have a readable dial? or a ladle for the water?
Loss of some quality instructors and adjustments in the contracts of others
Stripmall like signage
Out of house contract management!!!

WHERE DID MY GYM GO?!?!?!?
It was conviently located downtown near me, and good thing given the parking
it had style,
it had affordable quality,
it had personable, quality instructors (still has some),
I could handle anything about my membership face to face
the bathrooms and changing areas looked great,
you still had to wait some for equipment, but when you got on you were not rubbin' sweaty elbows with the next three people,

I don't use extras- towels, babysitting, valet parking, tanning, massage, or trainers.
I come for classes and some quality time with a machine.
I am hoping that doesn't stay too much to ask.

Pros: location, original structure, variety of large room classes

Cons: parking, organization, no longer local, not hip anymore, lackluster in many ways

.

This place used to be first class when I joined five years ago when it was Spa Health Clubs. I joined because of the stability of the club. I have lived in Raleigh long enough to see many businesses "come and go" this one appeared a safe investment. Boy was I wrong. It has done nothing but go downhill from the Spa to Capital Fitness to the now Peak Fitness.

The air conditioning in the workout room for treadmills, stairmasters, etc. is 79 all the time. Way too hot to work out. The place is nasty, crowded with machines that don't work properly, aren't maintained. It gets worse and worse every day. Promises of walls coming down and new facilities never takes place. They say they have spent a million dollars on renovations and the place was in distress when they bought it. It wasn't distressed when it was the Spa Health Club. It was first rate and first class. I would take that owner back any day over the present management. Not recommended - bad for your health. The comment says this is Average, it is below average that is what I checked and it came up wrong.

1
★★★☆☆

This place used to be first class when I joined five years ago when it was Spa Health Clubs. I joined because of the stability of the club. I have lived in Raleigh long enough to see many businesses "come and go" this one appeared a safe investment. Boy was I wrong. It has done nothing but go downhill from the Spa to Capital Fitness to the now Peak Fitness.

The air conditioning in the workout room for treadmills, stairmasters, etc. is 79 all the time. Way too hot to work out. The place is nasty, crowded with machines that don't work properly, aren't maintained. It gets worse and worse every day. Promises of walls coming down and new facilities never takes place. They say they have spent a million dollars on renovations and the place was in distress when they bought it. It wasn't distressed when it was the Spa Health Club. It was first rate and first class. I would take that owner back any day over the present management. Not recommended - bad for your health. The comment says this is Average, it is below average that is what I checked and it came up wrong.

Cons: Don't join, bad for your health and you might catch something in the pool and whirlpool.

.

I became a member at Capital Fitness in 2004 and loved it. The service, facilities, and amenities were wonderful and exceeded my expectations. Little did I know eventually Peak Fitness would destroy all of this. I naively renewed my contract with Peak Fitness. On my first visit the service was so bad I did not even make it past the front desk and will not be going back. I spoke with the "General Manager", and was informed that the individual who had treated me with no respect was the manager. I realized this is no longer the gym for me. I tried to break my 2-year contract and was told to speak with the financial office because they do not deal with refunds on a local level. I called the financial company and was told they do not have the ability to break contracts, I must speak to the General Manager (who sent me to them). Then I was informed that I must write the financial company a letter at the end of my 2-year contract to tell them I do not want to renew or they will automatically continue to take money from my bank account. I was also informed that if I do cancel my contract, I will not be allowed in the gyms, but they will still take my monthly bill out of my bank account. Not only is the customer service horrendous, but the whole thing is a scam. You sign and pay them, and you are stuck, they can treat you however they want with no repercussions. I was offered nothing to resolve the situation from either Peak Fitness or the financial firm. It seems customer service is a dead, now you pay to be tricked and treated badly. Do not be lured into paying Capital Fitness prices for a gym that will treat you like dirt.

0
★☆☆☆☆

I became a member at Capital Fitness in 2004 and loved it. The service, facilities, and amenities were wonderful and exceeded my expectations. Little did I know eventually Peak Fitness would destroy all of this. I naively renewed my contract with Peak Fitness. On my first visit the service was so bad I did not even make it past the front desk and will not be going back. I spoke with the "General Manager", and was informed that the individual who had treated me with no respect was the manager. I realized this is no longer the gym for me. I tried to break my 2-year contract and was told to speak with the financial office because they do not deal with refunds on a local level. I called the financial company and was told they do not have the ability to break contracts, I must speak to the General Manager (who sent me to them). Then I was informed that I must write the financial company a letter at the end of my 2-year contract to tell them I do not want to renew or they will automatically continue to take money from my bank account. I was also informed that if I do cancel my contract, I will not be allowed in the gyms, but they will still take my monthly bill out of my bank account. Not only is the customer service horrendous, but the whole thing is a scam. You sign and pay them, and you are stuck, they can treat you however they want with no repercussions. I was offered nothing to resolve the situation from either Peak Fitness or the financial firm. It seems customer service is a dead, now you pay to be tricked and treated badly. Do not be lured into paying Capital Fitness prices for a gym that will treat you like dirt.

Pros: Now I know I need to find a new gym.

Cons: Service

.

I've been a member here for over nearly three years and need to say how disappointed I am in the direction of this gym. For the amount of $ that members spend, I would expect things to be more well maintained. For a long time, the equipment was impeccably maintained. They were cleaned and repaired often; I can say that definitively as the maintenance folks were always there cleaning, wiping down equip, cleaning the locker rooms, etc. However, there has been a steady decline. More times then I can count there have been machines "out of order" or machines that need repair due to an annoying click or snap while operating. There is often no paper towels, soap, and even toilet paper in the locker rooms. I would be glad to continue to clean my equipment after I use it, but so ofter the paper towels are gone or the spray bottles of sanitizer are empty. Now that Peak has taken over, I'd like to see things begin to turn around. So far, no luck. Come on, Peak; this place has alot of potential to be a premier club. Just some basic and consistent maintenance and some improved customer service.

1
★★★☆☆

I've been a member here for over nearly three years and need to say how disappointed I am in the direction of this gym. For the amount of $ that members spend, I would expect things to be more well maintained. For a long time, the equipment was impeccably maintained. They were cleaned and repaired often; I can say that definitively as the maintenance folks were always there cleaning, wiping down equip, cleaning the locker rooms, etc. However, there has been a steady decline. More times then I can count there have been machines "out of order" or machines that need repair due to an annoying click or snap while operating. There is often no paper towels, soap, and even toilet paper in the locker rooms. I would be glad to continue to clean my equipment after I use it, but so ofter the paper towels are gone or the spray bottles of sanitizer are empty. Now that Peak has taken over, I'd like to see things begin to turn around. So far, no luck. Come on, Peak; this place has alot of potential to be a premier club. Just some basic and consistent maintenance and some improved customer service.

Pros: Great location, lots of potential

Cons: poor maintenance

.

Be careful before signing contract. Even all the tiny print on back. Was turned into collection agency. After 12 month contract was over, they automatically renewed my contract because I didn't write them a statement that I did not want to renew. Now I owe $206.62 and contract was just over by 2 months! User beware.

1
★★★☆☆

Be careful before signing contract. Even all the tiny print on back. Was turned into collection agency. After 12 month contract was over, they automatically renewed my contract because I didn't write them a statement that I did not want to renew. Now I owe $206.62 and contract was just over by 2 months! User beware.

.

Beware of these sharks. HORRIBLE customer service. Read through all the fine print to know what you're getting yourself into. Best thing though, go somewhere else and save yourself the grief. They don't care squat about their customers.

0
★☆☆☆☆

Beware of these sharks. HORRIBLE customer service. Read through all the fine print to know what you're getting yourself into. Best thing though, go somewhere else and save yourself the grief. They don't care squat about their customers.

Cons: Customer service hot helpful at all.

.

It is true that the club has been poorly maintained since the merger with Spa Health Clubs. However, the club is a very unique design housed in a modern renovated brick warehouse. It is the kind of artsy somewhat subdued atmosphere that fits with the trendy Glenwood South Area.

This has all changed since being consumed by the massive Peak Fitness. They have doubled the lighting and volume of music giving it a cheap stip mall club atmosphere. The new staff is very rude and resent these comments. After speaking to the rude Regional manner I see that this attitude has filtered down to the staff. Going to the web site you see that they are driven by this naive concept of positive, bright, energizing atmosphere! I don't think that is the environment that more discriminating patrons enjoy. It's like Starbucks vs McDonalds.

It really was an art loft for sculpting the body with subtle lighting and music just loud enough so you could have your iPod at a moderate level. Of course now you will have to turn it up to 10 and wear shades!

Now it is mass market arogantly corporate controlled entity who is bent on homogeneity and one rigid concept. Heck even Walmart is going green and tailoring it's stores to the local community. Have they ever thought that the downtown club has lots of professionals over 25. Instead they must be targeting the Abercrobie crowd - but wait isn't that store and all the hip stores dark inside? I think the young like subtle environments as well!

1
★★☆☆☆

It is true that the club has been poorly maintained since the merger with Spa Health Clubs. However, the club is a very unique design housed in a modern renovated brick warehouse. It is the kind of artsy somewhat subdued atmosphere that fits with the trendy Glenwood South Area.

This has all changed since being consumed by the massive Peak Fitness. They have doubled the lighting and volume of music giving it a cheap stip mall club atmosphere. The new staff is very rude and resent these comments. After speaking to the rude Regional manner I see that this attitude has filtered down to the staff. Going to the web site you see that they are driven by this naive concept of positive, bright, energizing atmosphere! I don't think that is the environment that more discriminating patrons enjoy. It's like Starbucks vs McDonalds.

It really was an art loft for sculpting the body with subtle lighting and music just loud enough so you could have your iPod at a moderate level. Of course now you will have to turn it up to 10 and wear shades!

Now it is mass market arogantly corporate controlled entity who is bent on homogeneity and one rigid concept. Heck even Walmart is going green and tailoring it's stores to the local community. Have they ever thought that the downtown club has lots of professionals over 25. Instead they must be targeting the Abercrobie crowd - but wait isn't that store and all the hip stores dark inside? I think the young like subtle environments as well!

Pros: Had Great Architecture, hip environment, art on display

Cons: New Peak Fitness has changed the atmosphere to a blinding florescent stip mall type club.

.

I agree with Troy, the club has a stench so bad as you walk in the only exercise you can do is run out of there. I've opted for a more personal club, Cobalt Fitness Studio. It's a private club, meaning the memberships are limited to 95 people and the place is spotless. You have to check out their locker rooms, body jets in every shower. For fitness enthusiasts, like myself, it's worth the investment.

Goodbye massive gyms, I'll take quality over quantity anyday.

0
★☆☆☆☆

I agree with Troy, the club has a stench so bad as you walk in the only exercise you can do is run out of there. I've opted for a more personal club, Cobalt Fitness Studio. It's a private club, meaning the memberships are limited to 95 people and the place is spotless. You have to check out their locker rooms, body jets in every shower. For fitness enthusiasts, like myself, it's worth the investment.

Goodbye massive gyms, I'll take quality over quantity anyday.

Pros: Cool downtown location...

Cons: No parking

.

Since the merger with Spa the place is flithy-the mens locker rooms have not been cleaned in months. As soon as my paid upfront membership expires I will be leaving. I just learned this week that the club has merged with Peak fitness. I hope this merger doesnt affect in a negative way like the Spa merger did-but it couldnt get much worse.

2
★★★★☆

Since the merger with Spa the place is flithy-the mens locker rooms have not been cleaned in months. As soon as my paid upfront membership expires I will be leaving. I just learned this week that the club has merged with Peak fitness. I hope this merger doesnt affect in a negative way like the Spa merger did-but it couldnt get much worse.

Pros: Great members

Cons: The parking is going to get worse and they have no plan of action.

.

I was with the club prior to it being Capital. I now return from Iraq and their Annual fee's are ok but they charge for personal trainers, TOWELS?? and other misc stuff. I see now why did they are now charging the customers for all the upgrades with equip and what nots. I went to stop my personal trainier and they told me it would cost $45 for 3 mo to suspend it and I would have to buy out my contract for the personal trainer if I wanted to cancel it all together. WHAT A RIP OFF. The personal trainer I had could not show up on time and was just "not into it" as far as helping me out. I was highly disappointed.

1
★★★☆☆

I was with the club prior to it being Capital. I now return from Iraq and their Annual fee's are ok but they charge for personal trainers, TOWELS?? and other misc stuff. I see now why did they are now charging the customers for all the upgrades with equip and what nots. I went to stop my personal trainier and they told me it would cost $45 for 3 mo to suspend it and I would have to buy out my contract for the personal trainer if I wanted to cancel it all together. WHAT A RIP OFF. The personal trainer I had could not show up on time and was just "not into it" as far as helping me out. I was highly disappointed.

Pros: location, hours

Cons: parking, extra fees, trainers

.

Nice workout area and locker room. Very nice showers. Relatively clean and better maintained than member clubs in Durham, Chapel Hill, and North Raleigh. Very small sauna and no other wet area facilities.

1
★★★☆☆

Nice workout area and locker room. Very nice showers. Relatively clean and better maintained than member clubs in Durham, Chapel Hill, and North Raleigh. Very small sauna and no other wet area facilities.

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Ditto the #1 reviewer's comments . . . . but must add, the memberships comes with a varity of locations & excellent physical trainers, including a big former Big Ape Gym influence got me here ! Parking does sucs all over downtown, the HUGELY POPULAR areas like S. Glenwood, so I stay away during peak hours. Seems rather obvious to me - just as all beaches, etc. stay crowded in NC, in season & holidays! Downtown offers valet parking in peak hours, many other locations to choose from, too. Me, I w/o at home,
if I don't want to get "ogled". (LOL) Life's like that, you know ?!

2
★★★★☆

Ditto the #1 reviewer's comments . . . . but must add, the memberships comes with a varity of locations & excellent physical trainers, including a big former Big Ape Gym influence got me here ! Parking does sucs all over downtown, the HUGELY POPULAR areas like S. Glenwood, so I stay away during peak hours. Seems rather obvious to me - just as all beaches, etc. stay crowded in NC, in season & holidays! Downtown offers valet parking in peak hours, many other locations to choose from, too. Me, I w/o at home,
if I don't want to get "ogled". (LOL) Life's like that, you know ?!

Pros: staff, atmosphere, options

Cons: parking, can be crowded, tiny sauna/no pool

.

I have visited this gym several times. The equipment is top notch and lots of it. But good luck getting on anything. I had to wait 25 minutes for a Precor Elliptical. Atmosphere is comfortable if you don't mind being oogled. If you want to be oogled this is the place for you. Locker rooms extra clean. Front desk staff helpful and attentive. Worst drawback is the crowd. Atleast you can go 24/7. Try after 9 according to the staff. Parking totally sucks in cold weather.

2
★★★★☆

I have visited this gym several times. The equipment is top notch and lots of it. But good luck getting on anything. I had to wait 25 minutes for a Precor Elliptical. Atmosphere is comfortable if you don't mind being oogled. If you want to be oogled this is the place for you. Locker rooms extra clean. Front desk staff helpful and attentive. Worst drawback is the crowd. Atleast you can go 24/7. Try after 9 according to the staff. Parking totally sucks in cold weather.

Pros: Good equipment, Nice staff, Cleanliness

Cons: Crowded, Parking

.

Capital Fitness recently sent a letter to all of its members for a $25 upfit charge. In the letter, they talk about upgrades, the bad economy, and Hurricane Katrina affecting the hard times of the club.

I joined Capital Fitness' downtown Raleigh location on North St., and I'm paid in full for a while. I've seen the gym get overcrowded, parking's a pain in the rear, and it's becoming rather inconvenient to go to Capital Fitness.

It's also ridiculous to charge $25 to every member, when many members only pay $11/month FOR LIFE. I paid significantly more than that, and I shouldn't be penalized for the poor, unprofitable contracts written years ago.

In the letter they say that the $25 charge will be automatically drafted. What a kick in the pants! I hope Capital Fitness apologizes to their members and doesn't pull a stunt like this again.

0
★☆☆☆☆

Capital Fitness recently sent a letter to all of its members for a $25 upfit charge. In the letter, they talk about upgrades, the bad economy, and Hurricane Katrina affecting the hard times of the club.

I joined Capital Fitness' downtown Raleigh location on North St., and I'm paid in full for a while. I've seen the gym get overcrowded, parking's a pain in the rear, and it's becoming rather inconvenient to go to Capital Fitness.

It's also ridiculous to charge $25 to every member, when many members only pay $11/month FOR LIFE. I paid significantly more than that, and I shouldn't be penalized for the poor, unprofitable contracts written years ago.

In the letter they say that the $25 charge will be automatically drafted. What a kick in the pants! I hope Capital Fitness apologizes to their members and doesn't pull a stunt like this again.

Pros: location

Cons: random assessments, crowded

 

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