Food Lion

★☆☆☆☆
  • 2930 W Main St University Centre

    Durham, NC 27705

    Map & Directions
  • 919-286-0400

About Food Lion

Categories
  • Grocery Stores
Details
  • Shop Online
Hours
M-Su 7am-11pm

Food

Food
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Food Lion

2400 Holloway Dr Durham, NC

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I used to visit this particular Food Lion alot, bc I live only a few blocks away from it. We have always gotten so so service meaning that instead of the cashiers paying attention to us the customer, they would be more entangled in their own personal conversations. It got very old, very fast. Well, my last visit there, I went through the line as usual, but it was complete silence. NO one said hey, hello, how are you, NOTHING! The cashier didnt even ask us for our mvp card, and didnt even tell us our total, all the while the shift manager is bagging our groceries and he didnt even speak. We didnt get a Thankyou, have a good day, nothing. Still complete silence. I finally got so fed up and pissed off that I emailed their corporate headquarters bc it has happened so many times, but this was the last straw! I received a call from the manager of this Food Lion, James Jones I think his name was. He appoligized for the event and told me that the situation had been handled, and he offered me a $15 gift card there. I politely declined, as I told him that customer service is what keeps ppl coming back, and If I had acted in a way his cashiers act, I would have been fired on the spot from my place of employment! I have not since been in there except to get money orders. This place is trashy, ghetto, and the cashiers need a good reality check, this along with their prices being sky high. Id shop at a place that had high prices if the customer service was outstanding, but this place has horrible customer service, and very high prices. Definately not somewhere I would reccomend shopping at, especially when there is a Kroger, and a Whole Foods Market less than a mile away.

1
★☆☆☆☆

I used to visit this particular Food Lion alot, bc I live only a few blocks away from it. We have always gotten so so service meaning that instead of the cashiers paying attention to us the customer, they would be more entangled in their own personal conversations. It got very old, very fast. Well, my last visit there, I went through the line as usual, but it was complete silence. NO one said hey, hello, how are you, NOTHING! The cashier didnt even ask us for our mvp card, and didnt even tell us our total, all the while the shift manager is bagging our groceries and he didnt even speak. We didnt get a Thankyou, have a good day, nothing. Still complete silence. I finally got so fed up and pissed off that I emailed their corporate headquarters bc it has happened so many times, but this was the last straw! I received a call from the manager of this Food Lion, James Jones I think his name was. He appoligized for the event and told me that the situation had been handled, and he offered me a $15 gift card there. I politely declined, as I told him that customer service is what keeps ppl coming back, and If I had acted in a way his cashiers act, I would have been fired on the spot from my place of employment! I have not since been in there except to get money orders. This place is trashy, ghetto, and the cashiers need a good reality check, this along with their prices being sky high. Id shop at a place that had high prices if the customer service was outstanding, but this place has horrible customer service, and very high prices. Definately not somewhere I would reccomend shopping at, especially when there is a Kroger, and a Whole Foods Market less than a mile away.

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