Bridal Boutique of Raleigh

★★★☆☆
35.7808 -78.648
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919-828-0490

610 Hillsborough St Ste 101

Raleigh, NC

27603

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Reviews 1 - 50 of 68. « Previous 1
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Wonderful! I have read some of the reviews from above and I havent gotten that feeling at all. I am getting married in 5 months and they helped me quickly find a gown that was right for me. They loved me for me not my money. The owner even helped me by taking the price on the veil down! She was wonderful and all the consultants were great. Also great location and parking. Great deals and smiling service. They also have a sister store where I purchased me hand made veil.

5
★★★★★

Wonderful! I have read some of the reviews from above and I havent gotten that feeling at all. I am getting married in 5 months and they helped me quickly find a gown that was right for me. They loved me for me not my money. The owner even helped me by taking the price on the veil down! She was wonderful and all the consultants were great. Also great location and parking. Great deals and smiling service. They also have a sister store where I purchased me hand made veil.

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The fitting for the Bridal Gown I purchased from bridal boutique turned out to be quite a disappointment. While I was in the shop for alterations the lining of my dress was ripped by the seamstress and she offered to repair it at no additional cost. Following her instructions, I left the dress for repair and came back to pick the dress at a later date. However, I found that the dress was not repaired and it appeared that the lining was actually in a worse state. When I called the bridal shop the seamstress said that she "didn't have time to do it" and was extremely rude, yelling and not letting me get a word in. Thus I wanted to express my dissatisfaction, especially since the dress was not repaired as they indicated that it would be. Sadly, I am not interested in having the dress repaired at their location due to their unprofessionalism and am seeking other means to have my gown altered. Unfortunately for me, I ordered my bridesmaids dresses from the boutique as well and have to continue to deal with them until they arrive. Before this incident, I even referred one of my friends who is getting married and she has ordered all of her bridesmaids dresses from them as well. You would think given all the business I have submitted that they would have been more considerate. So I would seriously advise against this bridal shop, unless you want to deal with lackluster customer service and extreme unprofessionalism.

1
★☆☆☆☆

The fitting for the Bridal Gown I purchased from bridal boutique turned out to be quite a disappointment. While I was in the shop for alterations the lining of my dress was ripped by the seamstress and she offered to repair it at no additional cost. Following her instructions, I left the dress for repair and came back to pick the dress at a later date. However, I found that the dress was not repaired and it appeared that the lining was actually in a worse state. When I called the bridal shop the seamstress said that she "didn't have time to do it" and was extremely rude, yelling and not letting me get a word in. Thus I wanted to express my dissatisfaction, especially since the dress was not repaired as they indicated that it would be. Sadly, I am not interested in having the dress repaired at their location due to their unprofessionalism and am seeking other means to have my gown altered. Unfortunately for me, I ordered my bridesmaids dresses from the boutique as well and have to continue to deal with them until they arrive. Before this incident, I even referred one of my friends who is getting married and she has ordered all of her bridesmaids dresses from them as well. You would think given all the business I have submitted that they would have been more considerate. So I would seriously advise against this bridal shop, unless you want to deal with lackluster customer service and extreme unprofessionalism.

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How an organisation this dishonest continues to operate is beyond me. To over-charge 300% for shipping and then repeatedly lie about what actually happened is shocking. Please do yourself a favour and shop elsewhere.

1
★☆☆☆☆

How an organisation this dishonest continues to operate is beyond me. To over-charge 300% for shipping and then repeatedly lie about what actually happened is shocking. Please do yourself a favour and shop elsewhere.

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the people are rude the service stinks and all of the bridesmaids dresses were 2 sizes to big they measured wrong so they could make money on alterations. plus she tried to charge me 60 bucks for white gloves when i only paid 16 for black ones for my maids and they were already tried on and opened she wasn't going to get me new ones. also we bought two matching men's ties from a dept store and she was going to cut them down to children's size we paid her 90bucks well we decided not to make the ties and she would not give a our money back and she hadnt made them yet! it was a week later from when we paid her. and honestly to top it off all of her dresses are dirty

1
★☆☆☆☆

the people are rude the service stinks and all of the bridesmaids dresses were 2 sizes to big they measured wrong so they could make money on alterations. plus she tried to charge me 60 bucks for white gloves when i only paid 16 for black ones for my maids and they were already tried on and opened she wasn't going to get me new ones. also we bought two matching men's ties from a dept store and she was going to cut them down to children's size we paid her 90bucks well we decided not to make the ties and she would not give a our money back and she hadnt made them yet! it was a week later from when we paid her. and honestly to top it off all of her dresses are dirty

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so the day we went to get measured for the bridesmaids dresses, they opened late due to a parade; but the woman with the key showed up half an hour later than her sign said she'd be there (her employees were still even standing outside). as soon as we got inside, she rushed me to pick a dress size once i was measured and kept walking off in this tiny store so it was hard to keep up with her. she tried to get me to pick a size that was at least two sizes too big for me (i tried on a 7 in the store, and it fit, but she wanted me to get a size 14!!!) the bride in our party had spoken with someone who had formally been there and said the same thing happened to her...i was not the only bridesmaid out of our wedding party who they tried to get to order a big dress (they just wanted us to pay for alterations!)
i went again to pay the last half on my dress and the second she discovered i was not a bride to be and was only paying some money, she suddenly was too busy to help me and gave me to a new girl to pay for my dress...
we get the dresses one week late, freaking out the bride since the wedding was coming up, (which she had to call about several times since the lady who owns the store NEVER called her back, or called her to let her know when the dresses came in) and the zippers sucked! two or three of us had trouble zipping the thing up--mine broke before i could even get the dress on my body to see if the dress actually fit! luckily we had someone at home that did any alterations we needed for much cheaper, who replaced my zipper!

all in all, the dresses were horrible, the service was horrible, the price was outrageous for all the trouble we had with the dress--i would definately NOT recommend anyone to walk foot into that store ever unless youre looking for bad service for such a special occasion!!!!

5
★★★★★

so the day we went to get measured for the bridesmaids dresses, they opened late due to a parade; but the woman with the key showed up half an hour later than her sign said she'd be there (her employees were still even standing outside). as soon as we got inside, she rushed me to pick a dress size once i was measured and kept walking off in this tiny store so it was hard to keep up with her. she tried to get me to pick a size that was at least two sizes too big for me (i tried on a 7 in the store, and it fit, but she wanted me to get a size 14!!!) the bride in our party had spoken with someone who had formally been there and said the same thing happened to her...i was not the only bridesmaid out of our wedding party who they tried to get to order a big dress (they just wanted us to pay for alterations!)
i went again to pay the last half on my dress and the second she discovered i was not a bride to be and was only paying some money, she suddenly was too busy to help me and gave me to a new girl to pay for my dress...
we get the dresses one week late, freaking out the bride since the wedding was coming up, (which she had to call about several times since the lady who owns the store NEVER called her back, or called her to let her know when the dresses came in) and the zippers sucked! two or three of us had trouble zipping the thing up--mine broke before i could even get the dress on my body to see if the dress actually fit! luckily we had someone at home that did any alterations we needed for much cheaper, who replaced my zipper!

all in all, the dresses were horrible, the service was horrible, the price was outrageous for all the trouble we had with the dress--i would definately NOT recommend anyone to walk foot into that store ever unless youre looking for bad service for such a special occasion!!!!

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My sister used Bridal Boutique of Raleigh to order her bridesmaids dresses, etc. As her matron of honor, I was left to deal with them. The service is horrible! They never return phone calls (even if they tell you that they will call back). They give out wrong information. And at times they were even slightly rude. With everything going on while planning a wedding, who needs this headache? I've been involved in other weddings (including my own) and never had such poor service.

PROS: Helpful at onset
CONS: Horrible after they know that they have your business.

1
★☆☆☆☆

My sister used Bridal Boutique of Raleigh to order her bridesmaids dresses, etc. As her matron of honor, I was left to deal with them. The service is horrible! They never return phone calls (even if they tell you that they will call back). They give out wrong information. And at times they were even slightly rude. With everything going on while planning a wedding, who needs this headache? I've been involved in other weddings (including my own) and never had such poor service.

PROS: Helpful at onset
CONS: Horrible after they know that they have your business.

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Latest reviews from Citysearch.

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I heard from a friend that all the gowns in the store were 50%. So I ran over as soon as possible. I didnt need and appointment and the girl was very nice on the phone. Once I got there the girl at the front (I think her name was Addy) was

6
★★★★★

I heard from a friend that all the gowns in the store were 50%. So I ran over as soon as possible. I didnt need and appointment and the girl was very nice on the phone. Once I got there the girl at the front (I think her name was Addy) was

.

I called this store with a request to try on/be fitted for a bridesmaid dress for an out of town wedding. I was told that the store did not allow anyone to try on a dress unless they would be purchasing it from the Bridal Boutique. I found this very hard to believe...I would think you could try on dresses at a bridal store. The lady on the phone would not identify herself and then hung up on me. I have read several of the reviews on the website and it seems this lack of service is a common theme.

1
★☆☆☆☆

I called this store with a request to try on/be fitted for a bridesmaid dress for an out of town wedding. I was told that the store did not allow anyone to try on a dress unless they would be purchasing it from the Bridal Boutique. I found this very hard to believe...I would think you could try on dresses at a bridal store. The lady on the phone would not identify herself and then hung up on me. I have read several of the reviews on the website and it seems this lack of service is a common theme.

Pros: None

Cons: Terrible customer service

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I have been shopping for a bridal gown for A YEAR.... no joke. I wish I had stumbled in to Bridal Boutique of Raleigh first. It would have saved me a lot of trouble and time.
First of all, it is very upscale, nice selection, great designers like Maggie Soterro and Demetrios, etc. Beautiful gowns.
Secondly, I was SO impressed with the service. The two girls who worked there looked young, so I was bit skeptical st first, but they ended up being so wonderful and patient that I wanted to invite both of them to my wedding.
I found the most beautiful dress, and I was so happy with the boutique. It was the perfect blend of classy and friendly. Unbelievable!
I would recommend my very best friends to come here first. Thank you so much, Bridal Boutique of Raleigh!

5
★★★★★

I have been shopping for a bridal gown for A YEAR.... no joke. I wish I had stumbled in to Bridal Boutique of Raleigh first. It would have saved me a lot of trouble and time.
First of all, it is very upscale, nice selection, great designers like Maggie Soterro and Demetrios, etc. Beautiful gowns.
Secondly, I was SO impressed with the service. The two girls who worked there looked young, so I was bit skeptical st first, but they ended up being so wonderful and patient that I wanted to invite both of them to my wedding.
I found the most beautiful dress, and I was so happy with the boutique. It was the perfect blend of classy and friendly. Unbelievable!
I would recommend my very best friends to come here first. Thank you so much, Bridal Boutique of Raleigh!

Pros: Wonderful service, good prices, friendly, awesome staff

Cons: um, none

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1
★☆☆☆☆

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Pros: ..

Cons: ..

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The boutique, first has a great selection of bridesmaid dresses. You can find exactly what you are looking for because they sell many of the popular brands. The pricing was very reasonable for the dress, which was the reason we purchased bridesmaid dresses from the store. We ordered the dresses under the timeframe recommended and they actually came in 1 week before they were supposed to, the trouble occurred when they incorrectly ordered one of the dresses. It needed to be reordered, on the fly. The lack of communication with the dress, timeframe of arrival and shipment of the dress was the difficulty with the store. I was told the dress would arrive within a certain timeframe only to find out after much difficulty that it hadn't been sent out yet. I was told by the owner that it would arrive one day, only to find out on the shipment tracking that the dress was sent out on the day, I was told by the store that it would arrive. I found that the lack of communication and apparent disregard for the sense of urgency with the dress arriving to my bridesmaid 2 weeks before the wedding is the fault of the management with the store which created an unnecessarily stressful situation. I would recommend anyone purchasing anything, check double check and recheck the items ordered, the timeframe to unsure this situation does not occur.

2
★★☆☆☆

The boutique, first has a great selection of bridesmaid dresses. You can find exactly what you are looking for because they sell many of the popular brands. The pricing was very reasonable for the dress, which was the reason we purchased bridesmaid dresses from the store. We ordered the dresses under the timeframe recommended and they actually came in 1 week before they were supposed to, the trouble occurred when they incorrectly ordered one of the dresses. It needed to be reordered, on the fly. The lack of communication with the dress, timeframe of arrival and shipment of the dress was the difficulty with the store. I was told the dress would arrive within a certain timeframe only to find out after much difficulty that it hadn't been sent out yet. I was told by the owner that it would arrive one day, only to find out on the shipment tracking that the dress was sent out on the day, I was told by the store that it would arrive. I found that the lack of communication and apparent disregard for the sense of urgency with the dress arriving to my bridesmaid 2 weeks before the wedding is the fault of the management with the store which created an unnecessarily stressful situation. I would recommend anyone purchasing anything, check double check and recheck the items ordered, the timeframe to unsure this situation does not occur.

Pros: great selection of bridesmaids dresses

Cons: lack of communication

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Bridal boutique of Raleigh was so helpful when I chose my dress. Other places made me feel like a sale they made me feel like a bride to be for the first time. The sales girl was helpful without being pushy. She made suggestions about what would look good and what didn't. I was suprised when we were both teary eyed over my dress. They do not take appiontments and are packed on Sat. but that was part of the fun. They made me feel like family instead of a visa card. I am buying my bridesmaids dresses there as well.

5
★★★★★

Bridal boutique of Raleigh was so helpful when I chose my dress. Other places made me feel like a sale they made me feel like a bride to be for the first time. The sales girl was helpful without being pushy. She made suggestions about what would look good and what didn't. I was suprised when we were both teary eyed over my dress. They do not take appiontments and are packed on Sat. but that was part of the fun. They made me feel like family instead of a visa card. I am buying my bridesmaids dresses there as well.

Pros: not pushy helpful and lots of choices

Cons: packed on Sat

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I am a bride stationed in Germany. My bridesmaids are all in the army as well. Bridal Boutique of Raleigh helped me to everything from picking to sizing and paying and ordering. Thank you BBR you made this brides life alot easier.

5
★★★★★

I am a bride stationed in Germany. My bridesmaids are all in the army as well. Bridal Boutique of Raleigh helped me to everything from picking to sizing and paying and ordering. Thank you BBR you made this brides life alot easier.

Pros: did everything to make my life easy

Cons: none

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I visited the Bridal Boutique of Raleigh twice and was completely disappointed with the service both times. I visited once when they were busy and once when they were not and was treated as if they had no time for me on both times. I came into the store looking for dresses for my bridesmaids. I was never asked if I needed any help and ignored for most of my first visit. My bridesmaids and I attributed this to the fact that they assumed we were not serious about ordering the gowns and were not making any effort to ensure a sale. On my second visit my mother and maid of honor accompanied and we were ignored as well. My mother waited five minutes to ask a bridal consultant a question while she was checking her personal e-mail. I even heard a bridal consultant make rude comments to a customer and tell her she "did not have time to deal with her right now." Several other brides in the store left because of lack of service. They were extremely rude and unfriendly. Although they have a wide selection of bridesmaid dresses I like, I will be taking my business elsewhere. If you are looking for a great bridal boutique downtown, I suggest you try Victorian Rose Bridals down the street.

1
★☆☆☆☆

I visited the Bridal Boutique of Raleigh twice and was completely disappointed with the service both times. I visited once when they were busy and once when they were not and was treated as if they had no time for me on both times. I came into the store looking for dresses for my bridesmaids. I was never asked if I needed any help and ignored for most of my first visit. My bridesmaids and I attributed this to the fact that they assumed we were not serious about ordering the gowns and were not making any effort to ensure a sale. On my second visit my mother and maid of honor accompanied and we were ignored as well. My mother waited five minutes to ask a bridal consultant a question while she was checking her personal e-mail. I even heard a bridal consultant make rude comments to a customer and tell her she "did not have time to deal with her right now." Several other brides in the store left because of lack of service. They were extremely rude and unfriendly. Although they have a wide selection of bridesmaid dresses I like, I will be taking my business elsewhere. If you are looking for a great bridal boutique downtown, I suggest you try Victorian Rose Bridals down the street.

Pros: Wide selection of popular designers

Cons: Poor customer service, parking

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In a busy world where everything needs an appointment, I was suprised when I went to bridal boutique of raleigh and did not need one. I was expecting to look at dresses. Instead, I tried on a dozen. Came back with my mom and bridesmaids a week later and bought my dream gown. We found my bridesmaid dresses the same day. Thank you Bridal Boutique of Raleigh for making it so easy to find my gown. Your staff was so helpful it made it easy.

5
★★★★★

In a busy world where everything needs an appointment, I was suprised when I went to bridal boutique of raleigh and did not need one. I was expecting to look at dresses. Instead, I tried on a dozen. Came back with my mom and bridesmaids a week later and bought my dream gown. We found my bridesmaid dresses the same day. Thank you Bridal Boutique of Raleigh for making it so easy to find my gown. Your staff was so helpful it made it easy.

Pros: great selection helpful staff

Cons: parking

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I cannot thank Manu enough for coming through at the last minute for my wedding. My future sister in law was pregnant when I picked out my bridesmaid dresses. Bridal Boutique was very professional in getting all 8 of my bridesmaids to order their dresses at their own time table. They did not require all of us to come in together or hold their credit card numbers hostage. They let each person choose the size they wanted to order and my future sister in law misjudged how much weight she would gain and ordered a dress that was too small. I knew my finace would be so upset if she wasn't in the wedding and I really did not want a bridesmaid in a different dress. Manu really came through for us and added in a panel in the skirt so the dress fits her! She did an amazing job because it really looks like that was how the dress is designed. They accomodated our short time table in doing the alterations too and made my future sister in law, my fiance and me VERY happy!

5
★★★★★

I cannot thank Manu enough for coming through at the last minute for my wedding. My future sister in law was pregnant when I picked out my bridesmaid dresses. Bridal Boutique was very professional in getting all 8 of my bridesmaids to order their dresses at their own time table. They did not require all of us to come in together or hold their credit card numbers hostage. They let each person choose the size they wanted to order and my future sister in law misjudged how much weight she would gain and ordered a dress that was too small. I knew my finace would be so upset if she wasn't in the wedding and I really did not want a bridesmaid in a different dress. Manu really came through for us and added in a panel in the skirt so the dress fits her! She did an amazing job because it really looks like that was how the dress is designed. They accomodated our short time table in doing the alterations too and made my future sister in law, my fiance and me VERY happy!

Pros: willing to work with your schedule, amazing seamstress

Cons: parking

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Bridal Boutique was wonderful to me! I had no idea what I wanted in a wedding gown and went there on 5 different occasions with pictures I printed from different websites and from magazines. They were very patient with me and helped me try on countless dresses! After I tried on the ones I had initially picked out, they found ones that had necklines or skirts that I was looking at. I don't think I would have figured out what looked best on me without thier help! They have a huge selection and let you look through the dresses at your own pace. What I liked best was that they left me alone to think and browse for a bit, something I didn't find anywhere else. I credit finding my maggie sottero dress to them!!

5
★★★★★

Bridal Boutique was wonderful to me! I had no idea what I wanted in a wedding gown and went there on 5 different occasions with pictures I printed from different websites and from magazines. They were very patient with me and helped me try on countless dresses! After I tried on the ones I had initially picked out, they found ones that had necklines or skirts that I was looking at. I don't think I would have figured out what looked best on me without thier help! They have a huge selection and let you look through the dresses at your own pace. What I liked best was that they left me alone to think and browse for a bit, something I didn't find anywhere else. I credit finding my maggie sottero dress to them!!

Pros: wide selection, low prices, sweet straff

Cons: downtown raleigh traffic

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No one in this store knows what's going on and they'll charge your credit card for orders you don't want. I had picked out bridesmaid dresses at the Bridal Boutique of Raleigh on Hillsborough St. I was informed by three different people on three different trips to the store that a particular dress was available in the color I wanted. I found out on my own that the dress was not available in my chosen color. After calling the store and explaining my situation and that I would most likely be going somewhere else to find what I was looking for, they proceeded to charge the credit card of my bridesmaid who had called in to place her order (before we found out we couldn't get what we wanted). I had been informed they wouldn't be placing the order until they had everyone's information. Instead THEY CHARGED A CREDIT CARD FOR A DRESS THAT DOESN'T EVEN EXIST!!!!

There are so many other bridal stores out there, avoid this one because I doubt they'll be in business much longer if they continue this kind of "customer service".

1
★☆☆☆☆

No one in this store knows what's going on and they'll charge your credit card for orders you don't want. I had picked out bridesmaid dresses at the Bridal Boutique of Raleigh on Hillsborough St. I was informed by three different people on three different trips to the store that a particular dress was available in the color I wanted. I found out on my own that the dress was not available in my chosen color. After calling the store and explaining my situation and that I would most likely be going somewhere else to find what I was looking for, they proceeded to charge the credit card of my bridesmaid who had called in to place her order (before we found out we couldn't get what we wanted). I had been informed they wouldn't be placing the order until they had everyone's information. Instead THEY CHARGED A CREDIT CARD FOR A DRESS THAT DOESN'T EVEN EXIST!!!!

There are so many other bridal stores out there, avoid this one because I doubt they'll be in business much longer if they continue this kind of "customer service".

Cons: Incompetent Staff, Dishonest

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I once worked at a dry cleaner years back with Manu (the owner) so I thought since she now had a store and I was getting married and needed minor alterations on my dress that I would use her. BIG MISTAKE! Her employees were rude and she was even ruder! She made me feel terrible because I didn't buy my dress in her store and marked up my alterations (along with my bridesmaids dresses alterations) by 50% because of that reason!?!?!? What? Why? Also my she was supposed to bustle my dress which of course I paid 50% more for but on my wedding day we attached the bustle and it immediatel broke!!! Every picture of me in my wedding has me holding my train b/c Manu didn't do her job. Everything about my experience with Manu and the Bridal Boutique was of poor quality and poor service. I don't think she even likes customers, I seemed to be wasting her time and in her way while I was there for my fitting. IF YOU'RE THINKING ABOUT USING BRIDAL BOUTIQUE...THINK AGAIN! DON'T DO IT. DON'T MAKE THE SAME MISTAKE MOST OF US REVIEWS MADE!!!! If I could give negative stars I would!

1
★☆☆☆☆

I once worked at a dry cleaner years back with Manu (the owner) so I thought since she now had a store and I was getting married and needed minor alterations on my dress that I would use her. BIG MISTAKE! Her employees were rude and she was even ruder! She made me feel terrible because I didn't buy my dress in her store and marked up my alterations (along with my bridesmaids dresses alterations) by 50% because of that reason!?!?!? What? Why? Also my she was supposed to bustle my dress which of course I paid 50% more for but on my wedding day we attached the bustle and it immediatel broke!!! Every picture of me in my wedding has me holding my train b/c Manu didn't do her job. Everything about my experience with Manu and the Bridal Boutique was of poor quality and poor service. I don't think she even likes customers, I seemed to be wasting her time and in her way while I was there for my fitting. IF YOU'RE THINKING ABOUT USING BRIDAL BOUTIQUE...THINK AGAIN! DON'T DO IT. DON'T MAKE THE SAME MISTAKE MOST OF US REVIEWS MADE!!!! If I could give negative stars I would!

Pros: NOTHING! TERRIBLE ALL AROUND!

Cons: Service, Quality, Management, need i say more........

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I overlooked my first bad experience in the Bridal Boutique of Raleigh (on Hillsborough St) because I tried to give the owner the benefit of the doubt. After another visit to the shop, and after hearing friends speak of their experiences, I realized that Manu?s customer service is always bad. I have waited a while to write this review so that I am not ?venting,? but just sharing. When I have been in the store, I have never seen Manu smile. I have also not seen her volunteer to help anyone ? it?s almost as if customers irritate her. When I arrived for a scheduled alterations appointment, she simply told me my dress was hanging in the back. I had to rummage through lots of dresses hanging in the back area to find mine. The alterations were okay, but a little make-shift looking. The girls who work part-time in the shop (who seem to be nice and helpful) told me Manu would be right back to check my alterations. After at least 20 minutes, I wandered toward the front of the store, and she was just sitting at the counter. Once the alterations were approved, Manu asked if she could just press it later and let the bride pick it up for me. I didn?t want to bother the bride with something else to deal with, so I had to wait at least half an hour for her to press it. Since I spent a lot of time sitting and waiting, I observed another customer experiencing similar problems ? walking out to the front in a wedding dress, confused about whether or not someone was supposed to be coming back to help her once she had the dress on. I would encourage anyone who is shopping for wedding or bridesmaids? dresses to shop elsewhere. If you have to go to the Bridal Boutique of Raleigh, go with friends or family because you may need their help.

1
★☆☆☆☆

I overlooked my first bad experience in the Bridal Boutique of Raleigh (on Hillsborough St) because I tried to give the owner the benefit of the doubt. After another visit to the shop, and after hearing friends speak of their experiences, I realized that Manu?s customer service is always bad. I have waited a while to write this review so that I am not ?venting,? but just sharing. When I have been in the store, I have never seen Manu smile. I have also not seen her volunteer to help anyone ? it?s almost as if customers irritate her. When I arrived for a scheduled alterations appointment, she simply told me my dress was hanging in the back. I had to rummage through lots of dresses hanging in the back area to find mine. The alterations were okay, but a little make-shift looking. The girls who work part-time in the shop (who seem to be nice and helpful) told me Manu would be right back to check my alterations. After at least 20 minutes, I wandered toward the front of the store, and she was just sitting at the counter. Once the alterations were approved, Manu asked if she could just press it later and let the bride pick it up for me. I didn?t want to bother the bride with something else to deal with, so I had to wait at least half an hour for her to press it. Since I spent a lot of time sitting and waiting, I observed another customer experiencing similar problems ? walking out to the front in a wedding dress, confused about whether or not someone was supposed to be coming back to help her once she had the dress on. I would encourage anyone who is shopping for wedding or bridesmaids? dresses to shop elsewhere. If you have to go to the Bridal Boutique of Raleigh, go with friends or family because you may need their help.

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I have friends who have worked and have shopped here. The owners treat their employees just like their customers. HORRENDOUS! The owner is rude, unethical, lacks customer service and basically should not be in business. The other reviews stated on this website about the owner of The Bridal Boutique and The Bridal Gallery at MacGregor are all true! Save your time and money and go somewhere else. It is well worth it!!

1
★☆☆☆☆

I have friends who have worked and have shopped here. The owners treat their employees just like their customers. HORRENDOUS! The owner is rude, unethical, lacks customer service and basically should not be in business. The other reviews stated on this website about the owner of The Bridal Boutique and The Bridal Gallery at MacGregor are all true! Save your time and money and go somewhere else. It is well worth it!!

Pros: Great Selection of Dresses

Cons: The owners, unethical, lack of customer service, dishonest

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Terrible owner, lies, deceit, accusations, DO NOT SHOP HERE.
The shipping of a dress was over charged by 300% with money taken with no receipt given.
We will be pursuing official means of recovering the money save yourself the trouble and shop elsewhere. The owner is as rude as the reviews here state, please save yourselves time, effort, money and stress go somewhere else to buy your dress and have a wonderful wedding!

1
★☆☆☆☆

Terrible owner, lies, deceit, accusations, DO NOT SHOP HERE.
The shipping of a dress was over charged by 300% with money taken with no receipt given.
We will be pursuing official means of recovering the money save yourself the trouble and shop elsewhere. The owner is as rude as the reviews here state, please save yourselves time, effort, money and stress go somewhere else to buy your dress and have a wonderful wedding!

Cons: THE OWNER, THE LIES, THE WHOLE EXPERIENCE

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I am maid of honor in my friends wedding and 3 of us stopped in there to look at bridal gowns and bridesmaids dresses. They basically encouraged us to leave. They said we wouldn?t have time to try on any gowns. We did come in 30 minutes prior to closing but with most businesses if you're in before close you get to try at least ONE on. Manu is the owner and she does own the Bridal Gallery in MacGregor Village. STAY AWAY FROM BOTH! See my review on Bridal Gallery for my experience looking at a dress.

1
★☆☆☆☆

I am maid of honor in my friends wedding and 3 of us stopped in there to look at bridal gowns and bridesmaids dresses. They basically encouraged us to leave. They said we wouldn?t have time to try on any gowns. We did come in 30 minutes prior to closing but with most businesses if you're in before close you get to try at least ONE on. Manu is the owner and she does own the Bridal Gallery in MacGregor Village. STAY AWAY FROM BOTH! See my review on Bridal Gallery for my experience looking at a dress.

Cons: Rude and in it for the money

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This is the first time I've felt compelled to post a negative review for any place of business, however my experience at the Bridal Boutique of Raleigh was utterly disappointing. I visited the store to order a veil and several bridesmaids dresses.

Veil... the item received was a poor imitation of the veil that I had ordered and paid for less than two weeks earlier. Luckily I had taken a picture while trying it on (since the floor sample was now missing). Nonetheless, Manu requested I pay more for the changes since it would require more tulle. I politely pointed out that this was the store's mistake. After discussion, Manu conceded. Two weeks later, I picked up the final product and it still was not what I had originally ordered. When I pointed this out, the staff had no interest in rectifying the situation, thus I opted to simply write it off ($200) and purchased another veil elsewhere.

Bridesmaids Dresses? I was told that bridesmaids' info needed to be in by a certain date (approx 16wks b4 wed date) to ensure on time arrival without rush shipping. I called in the last bridesmaid's info 2 days before the cited date and the salesperson even stated how glad she was I got it in time. Three days later, Manu called stating that all dresses needed rush shipping. I questioned why since all information was provided 'in time', she stated that she doesn't place orders every day and when she called (3 days later), rush shipping was needed. I pointed out store error in waiting 3 days, but to no avail. I then called the manufacturer who reluctantly informed me dresses could still be ordered w/o rush. Fed up, I called Manu, stated what I discovered and requested no order be placed as I?d be taking my business elsewhere. She told me this was not possible as she'd already charged the cards and wouldn't provide refunds. Much discussion ensued and we ended up placing the order with the ?hope? they?d come in time. They arrived 6 weeks before my wedding. Nuff said.

1
★☆☆☆☆

This is the first time I've felt compelled to post a negative review for any place of business, however my experience at the Bridal Boutique of Raleigh was utterly disappointing. I visited the store to order a veil and several bridesmaids dresses.

Veil... the item received was a poor imitation of the veil that I had ordered and paid for less than two weeks earlier. Luckily I had taken a picture while trying it on (since the floor sample was now missing). Nonetheless, Manu requested I pay more for the changes since it would require more tulle. I politely pointed out that this was the store's mistake. After discussion, Manu conceded. Two weeks later, I picked up the final product and it still was not what I had originally ordered. When I pointed this out, the staff had no interest in rectifying the situation, thus I opted to simply write it off ($200) and purchased another veil elsewhere.

Bridesmaids Dresses? I was told that bridesmaids' info needed to be in by a certain date (approx 16wks b4 wed date) to ensure on time arrival without rush shipping. I called in the last bridesmaid's info 2 days before the cited date and the salesperson even stated how glad she was I got it in time. Three days later, Manu called stating that all dresses needed rush shipping. I questioned why since all information was provided 'in time', she stated that she doesn't place orders every day and when she called (3 days later), rush shipping was needed. I pointed out store error in waiting 3 days, but to no avail. I then called the manufacturer who reluctantly informed me dresses could still be ordered w/o rush. Fed up, I called Manu, stated what I discovered and requested no order be placed as I?d be taking my business elsewhere. She told me this was not possible as she'd already charged the cards and wouldn't provide refunds. Much discussion ensued and we ended up placing the order with the ?hope? they?d come in time. They arrived 6 weeks before my wedding. Nuff said.

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I ordered my bridesmaids' dresses and shoes from here because the price was better than other shops. What a mistake. I placed the order SEVEN months before my wedding. They blamed the manufacturer for being behind on shipping them out, but it turned out they weren't ordered when I was told they were. They arrived just a month before my wedding. The shoes sat in a back room when they told me "they're not in yet." Finally someone noticed them. Only the red-haired girl was nice to me (I actually think she no longer works there) and the older woman was incredibly rude. I would never recommend going there. It is cluttered, parking is difficult, and their service is awful.

1
★☆☆☆☆

I ordered my bridesmaids' dresses and shoes from here because the price was better than other shops. What a mistake. I placed the order SEVEN months before my wedding. They blamed the manufacturer for being behind on shipping them out, but it turned out they weren't ordered when I was told they were. They arrived just a month before my wedding. The shoes sat in a back room when they told me "they're not in yet." Finally someone noticed them. Only the red-haired girl was nice to me (I actually think she no longer works there) and the older woman was incredibly rude. I would never recommend going there. It is cluttered, parking is difficult, and their service is awful.

Pros: Good prices

Cons: Bad service

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this shop is owned by the same woman who owns bridal gallery in mcgregor village. i acutally think bridal boutique is worse than bridal gallery, but i would avoid both if possible. the woman is horrible with customer relations, and will never take the blame no matter what the circumstance. she lied to me multiple times and avoided my calls. when asked for a partial refund for a service gone wrong, i was told no. in addition, this place is chaotic, dirty and understaffed. bad, bad experience.

1
★☆☆☆☆

this shop is owned by the same woman who owns bridal gallery in mcgregor village. i acutally think bridal boutique is worse than bridal gallery, but i would avoid both if possible. the woman is horrible with customer relations, and will never take the blame no matter what the circumstance. she lied to me multiple times and avoided my calls. when asked for a partial refund for a service gone wrong, i was told no. in addition, this place is chaotic, dirty and understaffed. bad, bad experience.

Pros: location

Cons: horrendous service and customer care, dirty and chaotic store

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This was the first place my sister and I went to look for my wedding dress. I was so excited when I arrived at the Bridal Boutique of Raleigh...but that soon changed! No one offered to help us, so we were looking at dresses and I picked out two I wanted to try on. My sister and I each grabbed one and went to the dressing rooms. There were two people working in the store that day, a young girl and the owner. The young girl had another customer in the fitting room and the owner was working with no one. No one acknowledged me or offered to help me. I find it kind of odd that the owner stood up front, watched me walk in, watched me carry dresses to the fitting room, try them on, and walk out without ever saying one word to me! The store was pretty dirty and the dresses were really dingy. I understand that dresses get dirty after a lot of women try them on, but these were really gross. I left and took my business elsewhere.

1
★☆☆☆☆

This was the first place my sister and I went to look for my wedding dress. I was so excited when I arrived at the Bridal Boutique of Raleigh...but that soon changed! No one offered to help us, so we were looking at dresses and I picked out two I wanted to try on. My sister and I each grabbed one and went to the dressing rooms. There were two people working in the store that day, a young girl and the owner. The young girl had another customer in the fitting room and the owner was working with no one. No one acknowledged me or offered to help me. I find it kind of odd that the owner stood up front, watched me walk in, watched me carry dresses to the fitting room, try them on, and walk out without ever saying one word to me! The store was pretty dirty and the dresses were really dingy. I understand that dresses get dirty after a lot of women try them on, but these were really gross. I left and took my business elsewhere.

Pros: location

Cons: rude service (or no service!), dirty

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the service was horrible..i dont know why the owner or sales people treated a few of you differently but from what ive heard, the owner, manu, treats people like MANUER. i was very disappointed in how rude she was. unprofessional..rude..couldnt understand questions i was asking. they need some serious help. with 7 of my close friends getting married, NONE are going there. i have shared my experience. manu owns the macgregor store as well. BEWARE-the group discounts are different at each store..so ASK! better yet, avoid both stores!

1
★☆☆☆☆

the service was horrible..i dont know why the owner or sales people treated a few of you differently but from what ive heard, the owner, manu, treats people like MANUER. i was very disappointed in how rude she was. unprofessional..rude..couldnt understand questions i was asking. they need some serious help. with 7 of my close friends getting married, NONE are going there. i have shared my experience. manu owns the macgregor store as well. BEWARE-the group discounts are different at each store..so ASK! better yet, avoid both stores!

Cons: limited parking, poor customer service

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Bridal Boutique of Raleigh was very disappointing. Not only are their dresses very overpriced (our bridesmaids dresses there would have been $185 vs $120 at another boutique), but their service was horrible. They were incompetent and you got the impression that they were more concerned with protecting themselves with their policies than enhancing your day and practicing good business. The owner was hard to understand and easily irritated. I would not recommend them to anyone- if you are forced to go there, keep in mind how much you could save by going elsewhere- their service definitely does not demand the extreme markup.

1
★☆☆☆☆

Bridal Boutique of Raleigh was very disappointing. Not only are their dresses very overpriced (our bridesmaids dresses there would have been $185 vs $120 at another boutique), but their service was horrible. They were incompetent and you got the impression that they were more concerned with protecting themselves with their policies than enhancing your day and practicing good business. The owner was hard to understand and easily irritated. I would not recommend them to anyone- if you are forced to go there, keep in mind how much you could save by going elsewhere- their service definitely does not demand the extreme markup.

Pros: None.

Cons: Snooty, unhelpful clerks, very high prices- I wouldn't shop there again...

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Don't take your wedding dress here to be altered. As previous posters have said, the customer service here is awful. I got my wedding dress alterations done here. After three months and three frustrating fittings, they managed to put the bustle in wrong, take in the dress by 3 inches too much, and hem the bottom unevenly. Alterations cost WAY more than they should and they make you pay upfront so dissatisfied customers have little chance of getting a refund. All 3 times we went in, the owner was rude and just stood there and stared at us while my mom helped me try on the dress. We had to ask her to show us how to bustle the dress, as she was making no offers to help us with anything. When I pointed out my concerns about the alterations, she would alternate between standing in silence and saying "that's the way it's supposed to look". Disgusted, we left with the dress and found a better seamstress who is fixing all of their mistakes for half the price in a quarter of the time. Don't trust them with the most important dress of your life!

1
★☆☆☆☆

Don't take your wedding dress here to be altered. As previous posters have said, the customer service here is awful. I got my wedding dress alterations done here. After three months and three frustrating fittings, they managed to put the bustle in wrong, take in the dress by 3 inches too much, and hem the bottom unevenly. Alterations cost WAY more than they should and they make you pay upfront so dissatisfied customers have little chance of getting a refund. All 3 times we went in, the owner was rude and just stood there and stared at us while my mom helped me try on the dress. We had to ask her to show us how to bustle the dress, as she was making no offers to help us with anything. When I pointed out my concerns about the alterations, she would alternate between standing in silence and saying "that's the way it's supposed to look". Disgusted, we left with the dress and found a better seamstress who is fixing all of their mistakes for half the price in a quarter of the time. Don't trust them with the most important dress of your life!

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When I first walked into Bridal Boutique I was very overwhelmed. It was my first experience looking for gowns with my mom and sister and I made the mistake of choosing a Saturday to shop. My mom was a little upset at first because it was so crowded. We had to wait for an associate but once they saw we were waiting, an associate came and gave us an overview of the store. Between my mom, my younger sister and me, we pulled out like 25 gowns and an associate took them back into a huge room with little dressing rooms.

What really sold me on the place though was how much the owner knew about alterations and changes I could make to the dresses. I wanted to turn a plan A line skirt gown into a bustle skirt (I thought the ones that were pre-bustled had too many) and she actually pinned the dress to show me how it would look and how I could order extra length to get enough fabric to do it. I just ordered this week and I can't WAIT for it to come in!!

5
★★★★★

When I first walked into Bridal Boutique I was very overwhelmed. It was my first experience looking for gowns with my mom and sister and I made the mistake of choosing a Saturday to shop. My mom was a little upset at first because it was so crowded. We had to wait for an associate but once they saw we were waiting, an associate came and gave us an overview of the store. Between my mom, my younger sister and me, we pulled out like 25 gowns and an associate took them back into a huge room with little dressing rooms.

What really sold me on the place though was how much the owner knew about alterations and changes I could make to the dresses. I wanted to turn a plan A line skirt gown into a bustle skirt (I thought the ones that were pre-bustled had too many) and she actually pinned the dress to show me how it would look and how I could order extra length to get enough fabric to do it. I just ordered this week and I can't WAIT for it to come in!!

Pros: knowledgable staff, TONS of dresses

Cons: lighting and really busy on saturdays (if you want full attention, go during the week!!)

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I am not usually one to write recommendations but I cannot thank Bridal Boutique enough for their help in finding, measuring, selecting colors, (basically everything) for my bridesmaids. I had no idea that bridesmaids dresses took so long to come in. I was at exactly three months and everytime i went to a store they just gave me shocked look and left me alone because I was "a hopeless case". The staff at bridal boutique helped me find the type of dresses I was looking for (they directed me to Raylia which is my favorite designer now!) and called the company to see if I could get my dresses in on time. They even called me everyday to tell me which of my bridesmaids still had to call with their measurements and payments. Manu personally helped my bridesmaids get their alterations done quickly. They have a great selection! I plan to take all my engaged friends there and I would recommend you try them out.

5
★★★★★

I am not usually one to write recommendations but I cannot thank Bridal Boutique enough for their help in finding, measuring, selecting colors, (basically everything) for my bridesmaids. I had no idea that bridesmaids dresses took so long to come in. I was at exactly three months and everytime i went to a store they just gave me shocked look and left me alone because I was "a hopeless case". The staff at bridal boutique helped me find the type of dresses I was looking for (they directed me to Raylia which is my favorite designer now!) and called the company to see if I could get my dresses in on time. They even called me everyday to tell me which of my bridesmaids still had to call with their measurements and payments. Manu personally helped my bridesmaids get their alterations done quickly. They have a great selection! I plan to take all my engaged friends there and I would recommend you try them out.

Pros: selection, staff, location (downtown raleigh-really easy to find)

Cons: parking

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So I went to the Raleigh Bridal Boutique to get my bridesmaid dresses because it was close to my work. Some of my girls went into the store to get measured and the owner was rude to them. I ordered a swatch to make sure the tuxedos will match the dresses. They told me that the swatch would be in at the end of a week. I waited two weeks and when I did not receive a phone call, I went by the store. The OWNER told me that the swatch was not in and that she would call when it came in. I never heard from them again until I got a phone call that my dresses were in. When I addressed the owner about this, she was extremely rude and refused to refund my money for the swatch because they could not call me because I did not write my number on the order form. I informed her that 1) the sales associate filled out the form and 2) how in the world did they call me to let me know my dresses were in if they did not have my phone number. The whole conversation, she talked over me and was very rude. When my mother called because it was on her credit card, the owner hung up on her. In all of the planning I have done, this has been the worst experience I have ever had. I will never go into the store again and I hope that future brides stay clear of this store to eliminate some of the headaches that come with going in there.

1
★☆☆☆☆

So I went to the Raleigh Bridal Boutique to get my bridesmaid dresses because it was close to my work. Some of my girls went into the store to get measured and the owner was rude to them. I ordered a swatch to make sure the tuxedos will match the dresses. They told me that the swatch would be in at the end of a week. I waited two weeks and when I did not receive a phone call, I went by the store. The OWNER told me that the swatch was not in and that she would call when it came in. I never heard from them again until I got a phone call that my dresses were in. When I addressed the owner about this, she was extremely rude and refused to refund my money for the swatch because they could not call me because I did not write my number on the order form. I informed her that 1) the sales associate filled out the form and 2) how in the world did they call me to let me know my dresses were in if they did not have my phone number. The whole conversation, she talked over me and was very rude. When my mother called because it was on her credit card, the owner hung up on her. In all of the planning I have done, this has been the worst experience I have ever had. I will never go into the store again and I hope that future brides stay clear of this store to eliminate some of the headaches that come with going in there.

Cons: The staff, especially the owner.

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i am writing this so that maybe other gilrs will not wate their time here for something that is supposed to be memorable. My friend decided to get her BM dresses here and it was drama from the word go. Aside from having the WORST sales staff ever in raleigh, the owner wa very rude and very unprofessional. from the moment we arrived to try on the dresses, and if your not a 12, your not going to be able to try on any dress since thats the only sizes they carry, we were given the run around. According to the size chart, you were suppose to order like 5 sizes bigger than what you wear and the owner would tell you thats what you needed to order and that was a lie. You can order your original size and be fine with it. Theres not one single person in this store that knows anything about what brides want much less about the dresses. They will charge you for every lilttle thing there is. They told us it would be 3 months before the dresses came in and even then she could not give us a straight answer on when they would be shipped even though she had the shipping book in front of her. One fo the gilrs gave her a CC when we first went in there and she thought that this was the card she was going to use to pay for the rest of the dress dso she ran ti and it got declined. Guess who she called...not the cardholder but the bride..yes she called her to let her knwo one of the girls CC was denied....isn't this private information? So needless to say, this is by far the worst place to EVER get a dress from. I woud strongly reccommend going somehwere else and if you have to pay a little more, then i truely beleive it would be worth the professional service that this place lacks. If there were someone higher above this woman then I would go there but she si the owner which is worse. So Ijust wanted to let everyone know of the BS that this place is.

1
★☆☆☆☆

i am writing this so that maybe other gilrs will not wate their time here for something that is supposed to be memorable. My friend decided to get her BM dresses here and it was drama from the word go. Aside from having the WORST sales staff ever in raleigh, the owner wa very rude and very unprofessional. from the moment we arrived to try on the dresses, and if your not a 12, your not going to be able to try on any dress since thats the only sizes they carry, we were given the run around. According to the size chart, you were suppose to order like 5 sizes bigger than what you wear and the owner would tell you thats what you needed to order and that was a lie. You can order your original size and be fine with it. Theres not one single person in this store that knows anything about what brides want much less about the dresses. They will charge you for every lilttle thing there is. They told us it would be 3 months before the dresses came in and even then she could not give us a straight answer on when they would be shipped even though she had the shipping book in front of her. One fo the gilrs gave her a CC when we first went in there and she thought that this was the card she was going to use to pay for the rest of the dress dso she ran ti and it got declined. Guess who she called...not the cardholder but the bride..yes she called her to let her knwo one of the girls CC was denied....isn't this private information? So needless to say, this is by far the worst place to EVER get a dress from. I woud strongly reccommend going somehwere else and if you have to pay a little more, then i truely beleive it would be worth the professional service that this place lacks. If there were someone higher above this woman then I would go there but she si the owner which is worse. So Ijust wanted to let everyone know of the BS that this place is.

Pros: not one

Cons: just walking into the store

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This is my first time posting a review. I usually don't do these things, but after reading the negative reviews others have left, I had to post my story!! After finding that The Bridal Boutique of Raleigh carried the designer lines I was searching for, my mom, aunt, sister and I made our first trip to the store. After having a bad experience at another boutique that morning, I was thrilled to pieces when we were greeted by smiling faces the second we walked in. We were told to just "turn over" the dresses we would like to try on and were asked if we had any questions, or if I was looking for anything in particular. I believe the girl's name was Alicia. I was even more thrilled to find that they seemed to have just what I was looking for in terms of fabric and style. I immediently began turning over dress after dress...there must have been 20 in all. And the sales staff just happily carried all of my gowns to the fitting room...or rooms, rather (!) and began preparing the dresses for me to try on. After several hours I was still greeted with smiles, still given attention and assistance. I never felt rushed, even though I kept the sales staff slightly past their closing time. The wrote down all of my favorite gowns for me in the event I returned. They had a huge selection of bridesmaid gowns and even recommended me to their sister store, The Bridal Gallery at MacGregor, for other dresses they did not carry in the Raleigh store. My mother, aunt & sister were all pleased with the service we received. I returned and ordered my gown about a month later. When I wasn't able to make a final decision, Manu, the owner, suggested specific custom alterations to my dress and then she demonstrated them to me; I was so excited--I finally found that "AAAH, this is the perfect dress" moment! The Bridal Gallery at MacGregor also has a great selection too and larger dressing area. I'm sure I'll have a positive review in a few months when my dress arrives!

5
★★★★★

This is my first time posting a review. I usually don't do these things, but after reading the negative reviews others have left, I had to post my story!! After finding that The Bridal Boutique of Raleigh carried the designer lines I was searching for, my mom, aunt, sister and I made our first trip to the store. After having a bad experience at another boutique that morning, I was thrilled to pieces when we were greeted by smiling faces the second we walked in. We were told to just "turn over" the dresses we would like to try on and were asked if we had any questions, or if I was looking for anything in particular. I believe the girl's name was Alicia. I was even more thrilled to find that they seemed to have just what I was looking for in terms of fabric and style. I immediently began turning over dress after dress...there must have been 20 in all. And the sales staff just happily carried all of my gowns to the fitting room...or rooms, rather (!) and began preparing the dresses for me to try on. After several hours I was still greeted with smiles, still given attention and assistance. I never felt rushed, even though I kept the sales staff slightly past their closing time. The wrote down all of my favorite gowns for me in the event I returned. They had a huge selection of bridesmaid gowns and even recommended me to their sister store, The Bridal Gallery at MacGregor, for other dresses they did not carry in the Raleigh store. My mother, aunt & sister were all pleased with the service we received. I returned and ordered my gown about a month later. When I wasn't able to make a final decision, Manu, the owner, suggested specific custom alterations to my dress and then she demonstrated them to me; I was so excited--I finally found that "AAAH, this is the perfect dress" moment! The Bridal Gallery at MacGregor also has a great selection too and larger dressing area. I'm sure I'll have a positive review in a few months when my dress arrives!

Pros: Good selection, helpful staff, knowledgable owner and seamstress

Cons: Parking, interior space and lighting

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This was the best part of my wedding planning experience. I found the staff at Bridal Boutique to be helpful and courteous. They did not force me to try on anything until I was ready and had found gowns that suited my taste. They always asked if I needed help putting the gowns on and were ok when I asked if my mom could help me instead. They actually let you TOUCH the gowns unlike some of the other places I've visted. I ended up not only getting my gown from here, but my mom's dress as well as my bridesmaids dresses. My girls got 30% off their gowns because I had 3 girls in the same style. I just had my last fitting and the dress fit like a glove. I couldn't be happier. Two of my bridesmaids who are also planning weddings have narrowed thier gowns at Bridal Boutique also. Try them out!

5
★★★★★

This was the best part of my wedding planning experience. I found the staff at Bridal Boutique to be helpful and courteous. They did not force me to try on anything until I was ready and had found gowns that suited my taste. They always asked if I needed help putting the gowns on and were ok when I asked if my mom could help me instead. They actually let you TOUCH the gowns unlike some of the other places I've visted. I ended up not only getting my gown from here, but my mom's dress as well as my bridesmaids dresses. My girls got 30% off their gowns because I had 3 girls in the same style. I just had my last fitting and the dress fit like a glove. I couldn't be happier. Two of my bridesmaids who are also planning weddings have narrowed thier gowns at Bridal Boutique also. Try them out!

Pros: selection, price range, helpful (not pushy) staff

Cons: busy on saturdays

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When I first started looking for gowns, it was hard to know where to start. I tried three other shops before going here and was disappointed with their service, selection or prices. Once I went here, however, I was very happy with what I found. I was greeted by an employee and she gave me an idea of how the store was layed out and said that once I found a dress I liked, I could pull it out and they would put them in the dressing room for me. What I really liked was that I was able to look through the dresses at my own pace and didn't have a pushy, clingy sales associate at my side every minute. I had my sister to help me put the dresses on but had she not been there, the women working there would have helped. After returning to the store a second time, I decided on a dress that I really liked. They helped me pick the correct size and color (white vs. ivory) and then ordered it for me. It came in earlier than they estimated and I went in for a fitting. After trying it on after the first set of alterations, it fit beautifully and they set me up with the rest of the accessories I needed. They were more than helpful with getting it pressed before my bridal shoot and Manu, the owner, was always helpful. They can get very busy at times but if Manu makes you wait, she always apologizes and tries to help you as soon as possible. Saturdays are VERY busy, as with most bridal shops so try to go during the week. Most of the time I went during the week and was one of only a few people there. I really liked their selection and would recommend them!

5
★★★★★

When I first started looking for gowns, it was hard to know where to start. I tried three other shops before going here and was disappointed with their service, selection or prices. Once I went here, however, I was very happy with what I found. I was greeted by an employee and she gave me an idea of how the store was layed out and said that once I found a dress I liked, I could pull it out and they would put them in the dressing room for me. What I really liked was that I was able to look through the dresses at my own pace and didn't have a pushy, clingy sales associate at my side every minute. I had my sister to help me put the dresses on but had she not been there, the women working there would have helped. After returning to the store a second time, I decided on a dress that I really liked. They helped me pick the correct size and color (white vs. ivory) and then ordered it for me. It came in earlier than they estimated and I went in for a fitting. After trying it on after the first set of alterations, it fit beautifully and they set me up with the rest of the accessories I needed. They were more than helpful with getting it pressed before my bridal shoot and Manu, the owner, was always helpful. They can get very busy at times but if Manu makes you wait, she always apologizes and tries to help you as soon as possible. Saturdays are VERY busy, as with most bridal shops so try to go during the week. Most of the time I went during the week and was one of only a few people there. I really liked their selection and would recommend them!

Pros: Good customer service, great selection, reasonable prices, nice atmosphere

Cons: Not much parking

.

I started the search for my wedding gown at the Bridal Boutique of Raleigh (due to a recommendation from a friend who bought her dress there 5 years ago!). What a MISTAKE! The lady who was in the store (who I have since found out is the manager/owner) was so rude to me! She did not acknowledge me when I arrived, did not offer to assist me in selecting dresses, did not assist me in the dressing room, did not smile - NOTHING! I was shocked! I was very upset and my mom quickly said "Let's get out of here - we will not purchase anything from such rude people". The funny thing was, we were the only customers in the store at the time! We have since been to other boutiques in the area and had wonderful experiences! At OTHER stores, we received very friendly and helpful service and had a great time. Bottom line - I DO NOT RECOMMEND THIS PLACE! There are lots of places in the area to buy your dress - go somewhere that will actually appreciate you and your business.

1
★☆☆☆☆

I started the search for my wedding gown at the Bridal Boutique of Raleigh (due to a recommendation from a friend who bought her dress there 5 years ago!). What a MISTAKE! The lady who was in the store (who I have since found out is the manager/owner) was so rude to me! She did not acknowledge me when I arrived, did not offer to assist me in selecting dresses, did not assist me in the dressing room, did not smile - NOTHING! I was shocked! I was very upset and my mom quickly said "Let's get out of here - we will not purchase anything from such rude people". The funny thing was, we were the only customers in the store at the time! We have since been to other boutiques in the area and had wonderful experiences! At OTHER stores, we received very friendly and helpful service and had a great time. Bottom line - I DO NOT RECOMMEND THIS PLACE! There are lots of places in the area to buy your dress - go somewhere that will actually appreciate you and your business.

Cons: Rude staff, Lack of Assistance

.

I was looking for a special occaction dress I could wear at a friends wedding as well as wear on a up coming cruise. I had many designers to choose from and great colors. We order my dress and the alterations made it fit like a glove.
Thank you Bridal Boutique I will tell all my friends.

5
★★★★★

I was looking for a special occaction dress I could wear at a friends wedding as well as wear on a up coming cruise. I had many designers to choose from and great colors. We order my dress and the alterations made it fit like a glove.
Thank you Bridal Boutique I will tell all my friends.

Pros: great staff

Cons: parking

.

I have been in several weddings and I myself am married and never have I experienced such awful service from a bridal store. Employees at Bridal stores should be very excited and upbeat and elated to be helping people with the happiest, most important day of their lives, but the women in this store are just drab and rude!!! I don't think I have ever encountered such rude women! The seamstress is just awful and clearly incompetent. My dress was ordered way too big even after I argued that I did not need such a huge size, but apparently the woman who ordered it for me decided she knew me better than I knew myself... so be it I figured they had a great seamstress.... wrong again. The top of my dress was way to big and she told me there was nothing she could do about it except create a seam down the middle.. I am not a seamstress, but I always thought that was what the seams on the busts were for, anyway she told me to wear the straps further down on the shoulders and that would fix the problem. I would never recommend this place to anyone! And as for the store owners comments, if you know a dress won't be ready in 8 weeks, don't tell someone it will. There are plenty of other places to order dresses that can get them in on time. JUST A HORRIBLE EXPERIENCE ALL TOGETHER!

3
★★★☆☆

I have been in several weddings and I myself am married and never have I experienced such awful service from a bridal store. Employees at Bridal stores should be very excited and upbeat and elated to be helping people with the happiest, most important day of their lives, but the women in this store are just drab and rude!!! I don't think I have ever encountered such rude women! The seamstress is just awful and clearly incompetent. My dress was ordered way too big even after I argued that I did not need such a huge size, but apparently the woman who ordered it for me decided she knew me better than I knew myself... so be it I figured they had a great seamstress.... wrong again. The top of my dress was way to big and she told me there was nothing she could do about it except create a seam down the middle.. I am not a seamstress, but I always thought that was what the seams on the busts were for, anyway she told me to wear the straps further down on the shoulders and that would fix the problem. I would never recommend this place to anyone! And as for the store owners comments, if you know a dress won't be ready in 8 weeks, don't tell someone it will. There are plenty of other places to order dresses that can get them in on time. JUST A HORRIBLE EXPERIENCE ALL TOGETHER!

Pros: None

Cons: Rude Staff, overpriced, horrible seamstress, store is drab & overcrowded with junk

.

I have been in the bridal business for more than 16 years and let me be the first to say I loved my shop and most of my customers. I find it comical that many of the people dissing or giving bad reviews to this establishment are making their memorable experience monstrous. For instance the woman griping because her dress was huge... Maybe it was huge because no dress is custom made, that is why seamstresses are in business. You have to order to accommodate the largest area of your body.. if not, you'd be griping about the same thing. Ordering gowns 8 or even 10 weeks in advance of your wedding is cutting it short. You are lucky to get your gowns in on time and that isn't the shops fault, that is the bridal parties fault for not heeding warnings in every book or article about ordering bridal items. Some of my companies took well over 2 months and it wasn't because my companies sucked, it was because it takes time. Additionally, complaining that you signed something without understanding what you signed is nothing less than absurd. Why did you sign without knowing why? Bridal stores need signed contracts so they can proceed and so that you realize you are accountable and responsible for what you sign. If you don't understand you need to find out. Most all bridal stores seem to get a bad rap eventually... from lots of experience and in my opinion it's fickle personalities that create most of the problems, not the shop. When I had a customer DEMANDING refunds, apologies and lawsuits. Ridiculous. Before placing blame on a shop, take a look at both sides, if you think you truly have a bone to pick do it as an adult and realize you are responsible for everything that happens. I have never seen or heard of a shop being in business to make your big day hell. So brides and bridal parties, buck up and make it a good experience for yourself... it can be done, I promise.

3
★★★☆☆

I have been in the bridal business for more than 16 years and let me be the first to say I loved my shop and most of my customers. I find it comical that many of the people dissing or giving bad reviews to this establishment are making their memorable experience monstrous. For instance the woman griping because her dress was huge... Maybe it was huge because no dress is custom made, that is why seamstresses are in business. You have to order to accommodate the largest area of your body.. if not, you'd be griping about the same thing. Ordering gowns 8 or even 10 weeks in advance of your wedding is cutting it short. You are lucky to get your gowns in on time and that isn't the shops fault, that is the bridal parties fault for not heeding warnings in every book or article about ordering bridal items. Some of my companies took well over 2 months and it wasn't because my companies sucked, it was because it takes time. Additionally, complaining that you signed something without understanding what you signed is nothing less than absurd. Why did you sign without knowing why? Bridal stores need signed contracts so they can proceed and so that you realize you are accountable and responsible for what you sign. If you don't understand you need to find out. Most all bridal stores seem to get a bad rap eventually... from lots of experience and in my opinion it's fickle personalities that create most of the problems, not the shop. When I had a customer DEMANDING refunds, apologies and lawsuits. Ridiculous. Before placing blame on a shop, take a look at both sides, if you think you truly have a bone to pick do it as an adult and realize you are responsible for everything that happens. I have never seen or heard of a shop being in business to make your big day hell. So brides and bridal parties, buck up and make it a good experience for yourself... it can be done, I promise.

.

Never go here!! I recently ordered a bridesmaid dress from here. I was measured and they ordered me a size that was much bigger than I usually wear. I thought they knew what they were talking about since they were supposed to know the dresses. I got the dress, and it was huge! I called the owner to see if she could do anything about it, and she refused to do anything. She was rude to me on the phone and told me they don't do anything once they have ordered it and that I signed something saying I would pay to have it altered if it didn't fit. I told her that they picked the size for me! I even questioned the sales woman because it sounded so wrong, and she said it was the right size. I obviously didn't know they had no idea what they were doing! Never go here unless you want to be ripped off!

1
★☆☆☆☆

Never go here!! I recently ordered a bridesmaid dress from here. I was measured and they ordered me a size that was much bigger than I usually wear. I thought they knew what they were talking about since they were supposed to know the dresses. I got the dress, and it was huge! I called the owner to see if she could do anything about it, and she refused to do anything. She was rude to me on the phone and told me they don't do anything once they have ordered it and that I signed something saying I would pay to have it altered if it didn't fit. I told her that they picked the size for me! I even questioned the sales woman because it sounded so wrong, and she said it was the right size. I obviously didn't know they had no idea what they were doing! Never go here unless you want to be ripped off!

Cons: Awful service, very rude and will not fix their own mistakes

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I did not think a city the size of raleigh would have one boutique with such a large selection. I recently moved to NC and was nervous about planning a wedding in a new city. The staff at bridal boutique was very welcoming. I went in several times and all the ladies were very helpful in picking out gowns for me and helping me try them on. They were also very patient and did not push me, even though i could not make a decision between two dresses for almost a month! They really do have a huge selection and are a great place for gowns as well as bridesmaids dresses. I highly recommend them! Try them out!

5
★★★★★

I did not think a city the size of raleigh would have one boutique with such a large selection. I recently moved to NC and was nervous about planning a wedding in a new city. The staff at bridal boutique was very welcoming. I went in several times and all the ladies were very helpful in picking out gowns for me and helping me try them on. They were also very patient and did not push me, even though i could not make a decision between two dresses for almost a month! They really do have a huge selection and are a great place for gowns as well as bridesmaids dresses. I highly recommend them! Try them out!

Pros: big selction, great service,

Cons: parking and really busy on saturdays

.

The simple thought of buying a wedding gown stresses me out. I was not looking forward to the experience. But I went to this boutique and was so suprised at how much fun it could be! I tried on a ton of dressess and the employees were very helpful and friendly. They didn't rush me at all! They showed me styles that I would look good in, and I ended up finding my dream dress AND my bridesmaid dresses!!! It is a one stop shop!

5
★★★★★

The simple thought of buying a wedding gown stresses me out. I was not looking forward to the experience. But I went to this boutique and was so suprised at how much fun it could be! I tried on a ton of dressess and the employees were very helpful and friendly. They didn't rush me at all! They showed me styles that I would look good in, and I ended up finding my dream dress AND my bridesmaid dresses!!! It is a one stop shop!

Pros: Employees, Selection, LOTS of Bridesmaid dresses

Cons: parking is confusing

.

VERY RUDE, VERY UNPROFESSIONAL. I ordered my bridesmaid dress about 8 weeks before the wedding and with 2 and a half weeks left before the wedding I was beginning to get nervous because the dress hadn?t arrived. I decided to call and see if they knew when the dress might be in and it turns out they had the dress and just never called to inform me. When I got angry and begin to question why I wasn?t called and how long the dress had been in I was given the run around by an extremely rude woman and was told that they probably had my number written down wrong. Lie number 1! They had called me about 2 weeks prior to ask when the wedding was so they obviously had my number correct. Then when I went to pick up the dress the woman who helped me couldn?t have acted like I was more of a bother huffing and puffing around! So I tried the dress on, which was about 3 sizes too big even though I ordered the size the boutique told me I would need, and this is where I was appalled. There was a young woman in the store trying on her strapless wedding dress that had just come back from being altered by the boutique and she mentioned that the top looked a little uneven. When the woman who had helped me responded to this she stated that no, it was even and it was just the way she was standing that made it appear uneven. Lie number two. From what I saw with my own two eyes was that the dress was extremely uneven up top from alterations and this isn?t the first time I?ve heard of them screwing up someone?s wedding dress! To save time and a huge headache go elsewhere!!!

1
★☆☆☆☆

VERY RUDE, VERY UNPROFESSIONAL. I ordered my bridesmaid dress about 8 weeks before the wedding and with 2 and a half weeks left before the wedding I was beginning to get nervous because the dress hadn?t arrived. I decided to call and see if they knew when the dress might be in and it turns out they had the dress and just never called to inform me. When I got angry and begin to question why I wasn?t called and how long the dress had been in I was given the run around by an extremely rude woman and was told that they probably had my number written down wrong. Lie number 1! They had called me about 2 weeks prior to ask when the wedding was so they obviously had my number correct. Then when I went to pick up the dress the woman who helped me couldn?t have acted like I was more of a bother huffing and puffing around! So I tried the dress on, which was about 3 sizes too big even though I ordered the size the boutique told me I would need, and this is where I was appalled. There was a young woman in the store trying on her strapless wedding dress that had just come back from being altered by the boutique and she mentioned that the top looked a little uneven. When the woman who had helped me responded to this she stated that no, it was even and it was just the way she was standing that made it appear uneven. Lie number two. From what I saw with my own two eyes was that the dress was extremely uneven up top from alterations and this isn?t the first time I?ve heard of them screwing up someone?s wedding dress! To save time and a huge headache go elsewhere!!!

Cons: tight parking, horrible service, extrememly rude staff

.

but I just have to, because my visit to the Bridal Boutique of Raleigh was quite possibly one of the worst experiences of my life! The woman who was working while I was there, did not help me...at all. She didn't speak to me, didn't help me with dresses, and sighed when I asked to try on two gowns! She made me feel horrible! I could go on and on, but the bottom line is they need to be friendly and treat customers with respect! I'm at "that age" where all my friends are getting married, and I am quickly spreading the word to everyone I know - AVOID this place!

1
★☆☆☆☆

but I just have to, because my visit to the Bridal Boutique of Raleigh was quite possibly one of the worst experiences of my life! The woman who was working while I was there, did not help me...at all. She didn't speak to me, didn't help me with dresses, and sighed when I asked to try on two gowns! She made me feel horrible! I could go on and on, but the bottom line is they need to be friendly and treat customers with respect! I'm at "that age" where all my friends are getting married, and I am quickly spreading the word to everyone I know - AVOID this place!

Cons: horrible service!!!!

.

I was really hoping to leave a good review about the dress fitting and alterations process, because the shopping experience was so great.

But I can't. I was so disappointed with the quality of the alterations. My dress was lumpy in places, the hem didn't sit right and the waistband was attached so poorly I had to take it to another seamstress the day before the wedding. The concerns I brought up during the final fitting were brushed off as not a big deal and I didn't want to be a bridezilla and figured I was maybe overreacting. But I wasn't. In all the photos, my dress just looks kind of ill-fitting.

But the worst part of all is that, the day after the wedding, I went to hang up my dress and noticed the seam of the lining was a little loose around the zipper. I tugged on it a bit and the entire lining just pulled off. It had been basted but never been actually sewn permanently to the dress.

I'm glad I didn't discover this until the day after the wedding, because it was really upsetting. I can't even bear to look at my dress.

I will say again that the dress shopping experience was wonderful. I'd buy my dress there again, no problem, but I would definitely take it somewhere else for fitting and alterations.

1
★☆☆☆☆

I was really hoping to leave a good review about the dress fitting and alterations process, because the shopping experience was so great.

But I can't. I was so disappointed with the quality of the alterations. My dress was lumpy in places, the hem didn't sit right and the waistband was attached so poorly I had to take it to another seamstress the day before the wedding. The concerns I brought up during the final fitting were brushed off as not a big deal and I didn't want to be a bridezilla and figured I was maybe overreacting. But I wasn't. In all the photos, my dress just looks kind of ill-fitting.

But the worst part of all is that, the day after the wedding, I went to hang up my dress and noticed the seam of the lining was a little loose around the zipper. I tugged on it a bit and the entire lining just pulled off. It had been basted but never been actually sewn permanently to the dress.

I'm glad I didn't discover this until the day after the wedding, because it was really upsetting. I can't even bear to look at my dress.

I will say again that the dress shopping experience was wonderful. I'd buy my dress there again, no problem, but I would definitely take it somewhere else for fitting and alterations.

Pros: Good place to buy a dress.

Cons: Terrible alterations.

.

Honestly I was scared to go in here based on all the negative reviews but after looking at several other boutiques and not finding what I wanted for bridesmaids dresses my maid of honour and I stopped by this store. We showed up at 4:30 without an appointment we were greeted and helped right away. I told them we were only looking for bridesmaids dresses and that I beleived I had found my gown at another store and they still helped me try on wedding gowns. I picked 2 and the sales person picked out 4 more for me to try on while I was in the dressing room. My maid of honour picked out about 6 or 7 styles and the sales person carried them to the dressing room for her. The lady then brought her at least 2 more dresses while she was trying them on. They had a very large selection of bridesmaid dresses at lower prices than any other boutique we had been too. I have not ordered my dresses yet but based on the service, selection and prices, I will be ordering them shortly. Based on previous reviews of this store I will be asking for a copy of the order form once the order is placed in case they try anything dishonest, which I don't think they will. The staff was very friendly helpful and never once complained or acted like they didn't want us there. I even offered to put the dresses in the dressing room back and the lady was like"don't worry about it". I think as far as service goes all of the negative reviews about this place are not accurate.

5
★★★★★

Honestly I was scared to go in here based on all the negative reviews but after looking at several other boutiques and not finding what I wanted for bridesmaids dresses my maid of honour and I stopped by this store. We showed up at 4:30 without an appointment we were greeted and helped right away. I told them we were only looking for bridesmaids dresses and that I beleived I had found my gown at another store and they still helped me try on wedding gowns. I picked 2 and the sales person picked out 4 more for me to try on while I was in the dressing room. My maid of honour picked out about 6 or 7 styles and the sales person carried them to the dressing room for her. The lady then brought her at least 2 more dresses while she was trying them on. They had a very large selection of bridesmaid dresses at lower prices than any other boutique we had been too. I have not ordered my dresses yet but based on the service, selection and prices, I will be ordering them shortly. Based on previous reviews of this store I will be asking for a copy of the order form once the order is placed in case they try anything dishonest, which I don't think they will. The staff was very friendly helpful and never once complained or acted like they didn't want us there. I even offered to put the dresses in the dressing room back and the lady was like"don't worry about it". I think as far as service goes all of the negative reviews about this place are not accurate.

Pros: friendly staff, low prices, large selection of bridesmaid dresses

Cons: a little bit cluttered, not a lot of variety in wedding gown styles

.

The wrong bridesmaide dresses were ordered, and nothing was done to correct the mistake, which the manager/owner essentially blamed on us - never once offering that it was the girl who took our order. FOUR of us knew exactly which dress/style we had picked out and what we told the girl who placed our order - floor length dresses, two with extra length (tall girls). What we ended up with was two tea length dresses and two floor length dresses. The box on the order form was not checked for length. I asked her how they knew what length to order and why wasn't one of us called to clarify? She talked in circles the entire time. The options the lady gave us was to have extra material ordered or to have the floor length dresses hemmed - $30. She would not order new dresses. So having paid extra for the extra length on two of the "floor length" dresses, now she wants to charge us to have them taken up so that they match the tea length. Not once did she offer to take care of the alterations for no charge - and when we asked, she said she could take $5 off. Unbelievable. I will never recommend this place to anyone ever again. I actually bought my wedding dress and bridesmaide dresses from there AND sent two good friends to do the same for their wedding. Never again - that lady is a horrible businesswoman and obviously does not care about keeping her customers.

1
★☆☆☆☆

The wrong bridesmaide dresses were ordered, and nothing was done to correct the mistake, which the manager/owner essentially blamed on us - never once offering that it was the girl who took our order. FOUR of us knew exactly which dress/style we had picked out and what we told the girl who placed our order - floor length dresses, two with extra length (tall girls). What we ended up with was two tea length dresses and two floor length dresses. The box on the order form was not checked for length. I asked her how they knew what length to order and why wasn't one of us called to clarify? She talked in circles the entire time. The options the lady gave us was to have extra material ordered or to have the floor length dresses hemmed - $30. She would not order new dresses. So having paid extra for the extra length on two of the "floor length" dresses, now she wants to charge us to have them taken up so that they match the tea length. Not once did she offer to take care of the alterations for no charge - and when we asked, she said she could take $5 off. Unbelievable. I will never recommend this place to anyone ever again. I actually bought my wedding dress and bridesmaide dresses from there AND sent two good friends to do the same for their wedding. Never again - that lady is a horrible businesswoman and obviously does not care about keeping her customers.

Pros: NONE

Cons: Bad, uncaring service

.

Tried getting 3 dresses in a certain color. It took 2 weeks of being told 'yes we can' 'no we can't' 'can get 1 but not the other 2' 'yes, can get all 3 in the color'. I placed the order and was called 2 weeks later and told they can't get my dresses in the right color. I ordered 3 new dresses, my wedding is May 20, I put a rush on them and was assured my dresses would be in the last week of April. I start calling April 26 looking for my dresses and was told they had shipped 4/21 and would be in 4/28. May 6 no dresses and now I'm told that the manufactor is 'running behind' in shipping them out and someone would call me Monday with an answer as to where my dresses are. Apparently they didn't really ship on 4/21. Dishonest.

1
★☆☆☆☆

Tried getting 3 dresses in a certain color. It took 2 weeks of being told 'yes we can' 'no we can't' 'can get 1 but not the other 2' 'yes, can get all 3 in the color'. I placed the order and was called 2 weeks later and told they can't get my dresses in the right color. I ordered 3 new dresses, my wedding is May 20, I put a rush on them and was assured my dresses would be in the last week of April. I start calling April 26 looking for my dresses and was told they had shipped 4/21 and would be in 4/28. May 6 no dresses and now I'm told that the manufactor is 'running behind' in shipping them out and someone would call me Monday with an answer as to where my dresses are. Apparently they didn't really ship on 4/21. Dishonest.

Pros: lots of choices

Cons: bad service, dishonest , uncaring

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