Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

★★★☆☆
  • 7630 Hendrick Auto Plaza NW

    Concord, NC 28027

    Map & Directions
  • 704-467-8270

About Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

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Details
  • Chrysler-Plymouth
  • Dodge
  • Mazda
  • Jeep
Hours
M-Sa 7am-9pm, Su 1pm-7pm (Service Center Closed on Sunday)
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Automotive

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I bought a (Brand Spanking Used) 2007 Chrysler 300 from Tim Marburger Dodge-Chrysler-Jeep in Concord North Carolina in 2008. It was explained to me in detail (by the manager Quame) that under this program the car was exactly as if it had

3
★★★★★

I bought a (Brand Spanking Used) 2007 Chrysler 300 from Tim Marburger Dodge-Chrysler-Jeep in Concord North Carolina in 2008. It was explained to me in detail (by the manager Quame) that under this program the car was exactly as if it had

Cons: Anything to make a sale. No morales.

.

Do not ever go to this dealership. they made a deal with me told me what my monthly payments would be with 1000 dollars down and that I wouldn't have to have a cosigner. I even signed some papers to make the process go faster the next

3
★★★★★

Do not ever go to this dealership. they made a deal with me told me what my monthly payments would be with 1000 dollars down and that I wouldn't have to have a cosigner. I even signed some papers to make the process go faster the next

.

My son bought a car from them in 2006 ,a 2005 chrysler 300,on the way home the day he bought it, he noticed that the car was pulling to the left,he called the salesman the same day and told him bring it back one day and we will do a front

3
★★★★★

My son bought a car from them in 2006 ,a 2005 chrysler 300,on the way home the day he bought it, he noticed that the car was pulling to the left,he called the salesman the same day and told him bring it back one day and we will do a front

Pros: Good Salections

Cons: Bad salesmans in Bristol TN

.

I had a terrible experience buying my first new car at this dealer! Looking back, I absolutely should have walked out, but I was young, I'm a girl and I did everything you're not supposed to do when your buying a car. But here are the highlights of my bad experience after I decided to buy:

-- When I was negotiating the price of the car, they NEVER told me how much the actual car was. I made the mistake of letting them know I was financing and that I had a trade-in, so all they would tell me were my "payments"

-- Once we agreed on the "monthly payments" (a long process in and of itself), when I got back to the finance office the price went up $30 a month! Like I said, today I would have walked out but it was a bad time for me not to have a working car. At my shock of the price difference, he said to me "You're not going to let a measly $30 get in the way are you?"

-- Which leads me to my other point. They were TOTALLY rude the whole time. Earlier in the day when I said I wanted to come back with my boyfriend (who didn't actually help at all) the finance manager said "What, you can't do it by yourself? You need you boyfriend to help you buy a car?" Really manipulative and condescending. I hate salesmen that pull that kind of junk.

-- Finally, once I bought the car I came in the next day to finish the paperwork. They couldn't get my credit union on the phone while I was there, so they proceeded to make me wait. I waited for a good hour and a half before I became livid and a little hysterical, until finally I just left.

Once I got a hold of my credit union officer, she said she has never heard of a car dealership acting that way.

So that was my horrible experience. It still makes me mad to think of it and it was over 3 years ago. I had some maintenance work done there and the servicemen were actually pretty nice. But the salespeople were terrible so I would avoid this dealership like the plague!

P.S. I got nothing for my trade-in

0
★☆☆☆☆

I had a terrible experience buying my first new car at this dealer! Looking back, I absolutely should have walked out, but I was young, I'm a girl and I did everything you're not supposed to do when your buying a car. But here are the highlights of my bad experience after I decided to buy:

-- When I was negotiating the price of the car, they NEVER told me how much the actual car was. I made the mistake of letting them know I was financing and that I had a trade-in, so all they would tell me were my "payments"

-- Once we agreed on the "monthly payments" (a long process in and of itself), when I got back to the finance office the price went up $30 a month! Like I said, today I would have walked out but it was a bad time for me not to have a working car. At my shock of the price difference, he said to me "You're not going to let a measly $30 get in the way are you?"

-- Which leads me to my other point. They were TOTALLY rude the whole time. Earlier in the day when I said I wanted to come back with my boyfriend (who didn't actually help at all) the finance manager said "What, you can't do it by yourself? You need you boyfriend to help you buy a car?" Really manipulative and condescending. I hate salesmen that pull that kind of junk.

-- Finally, once I bought the car I came in the next day to finish the paperwork. They couldn't get my credit union on the phone while I was there, so they proceeded to make me wait. I waited for a good hour and a half before I became livid and a little hysterical, until finally I just left.

Once I got a hold of my credit union officer, she said she has never heard of a car dealership acting that way.

So that was my horrible experience. It still makes me mad to think of it and it was over 3 years ago. I had some maintenance work done there and the servicemen were actually pretty nice. But the salespeople were terrible so I would avoid this dealership like the plague!

P.S. I got nothing for my trade-in

Cons: Sales Manager was a manipulative liar

.

Between March 2004 and December 2006, I purchased 4 new Mazdas from Tim Marburger. My first experience purchasing a new 2004 Mazda 3 was similar to the two negative reviews, i.e. salesman quoted a price on the car I selected, got to finance dept and payment was a lot more than quoted. So I located a unit with fewer options, but was not happy with the color, so they located one at another dealer. I did not make a deposit, just left my trade on the lot (they gave me $5,000 more than Young Ford offered on a similar priced car) and drove home the car I originally looked at until my unit arrived. Informed that it was in, I went back a few days later only to discover the unit had cloth rather than leather interior and because it was much cheaper that the agreed upon deal, I said no. So two days later they brought in a unit with leather from out-of-state. Already prepped with my license plate, etc. Signed all the papers and then noticed it was a more expensive unit that agreed upon. Not only leather, but sun-roof, xenon lights, etc, So I came out ahead on that. In June 2006 purchased a new Miata MX-5, then July a new 2006 Tribute. In December got a call from Sales Mgr Chris Burnette (who sold us the last 2) to bring the Tribute and trade for a 2007 CX-7. Did so and could not have been more pleased. Received more than pay-off on each trade. Unfortunately, Chris has departed for another dealership. But I continue to be pleased with the service department. I can't speak about current sales staff. Although Jose, if he's still there, was always helpful. I think they may have had financial difficulty (what dealer hasn't) as my last visit they did not have much inventory. My wife and I have bought/traded for more than 35 new cars in our 35 years of marriage and look upon the auto shopping experience as entertainment. You can't let yourself get stressed out..Just realize that it's a game with the dealers and treat it as such. You have to be knowledgeable of what you want and let them know up front, don't be intimidated. We've dealt with all kinds in the past.

4
★★★★☆

Between March 2004 and December 2006, I purchased 4 new Mazdas from Tim Marburger. My first experience purchasing a new 2004 Mazda 3 was similar to the two negative reviews, i.e. salesman quoted a price on the car I selected, got to finance dept and payment was a lot more than quoted. So I located a unit with fewer options, but was not happy with the color, so they located one at another dealer. I did not make a deposit, just left my trade on the lot (they gave me $5,000 more than Young Ford offered on a similar priced car) and drove home the car I originally looked at until my unit arrived. Informed that it was in, I went back a few days later only to discover the unit had cloth rather than leather interior and because it was much cheaper that the agreed upon deal, I said no. So two days later they brought in a unit with leather from out-of-state. Already prepped with my license plate, etc. Signed all the papers and then noticed it was a more expensive unit that agreed upon. Not only leather, but sun-roof, xenon lights, etc, So I came out ahead on that. In June 2006 purchased a new Miata MX-5, then July a new 2006 Tribute. In December got a call from Sales Mgr Chris Burnette (who sold us the last 2) to bring the Tribute and trade for a 2007 CX-7. Did so and could not have been more pleased. Received more than pay-off on each trade. Unfortunately, Chris has departed for another dealership. But I continue to be pleased with the service department. I can't speak about current sales staff. Although Jose, if he's still there, was always helpful. I think they may have had financial difficulty (what dealer hasn't) as my last visit they did not have much inventory. My wife and I have bought/traded for more than 35 new cars in our 35 years of marriage and look upon the auto shopping experience as entertainment. You can't let yourself get stressed out..Just realize that it's a game with the dealers and treat it as such. You have to be knowledgeable of what you want and let them know up front, don't be intimidated. We've dealt with all kinds in the past.

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.

I have owned two mazda's and we were excited about buying another one. We went to the concord location and looked around, but they did not make a car like we were looking for. We were there at least 10minutes before anyone came to us and when they did we wished they hadn't. They would not understand that there simply was not a car that fit our criteria. The sales people kept trying to sell us a car we didn't want and kept asking what would make us buy it. Of course we said NOTHING! We basically were followed back to our car and we shut and locked the doors to drive off. I have never been hounded so much nor annoyed. I expect them to be persistent that is the business, but not flat out rude and saying basically their cars were too good for us. We ended up buying a Pontiac.

2
★★☆☆☆

I have owned two mazda's and we were excited about buying another one. We went to the concord location and looked around, but they did not make a car like we were looking for. We were there at least 10minutes before anyone came to us and when they did we wished they hadn't. They would not understand that there simply was not a car that fit our criteria. The sales people kept trying to sell us a car we didn't want and kept asking what would make us buy it. Of course we said NOTHING! We basically were followed back to our car and we shut and locked the doors to drive off. I have never been hounded so much nor annoyed. I expect them to be persistent that is the business, but not flat out rude and saying basically their cars were too good for us. We ended up buying a Pontiac.

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.

In my 39 years I have never dealt with a business that has conducted themselves as poorly as Tim Marburger Mazda.

On Jan 17th, Sales Manager Al sold us a 2008 Mazda 5 with a Navigation system and DVD player. He said it wasn't on the lot, but needed a $2500 deposit for them to get it in. Then he made an offer on our trade in, checked our credit, gave us papers to sign and told us they would have in on the lot after the weekend.

On Jan 18th a salesman called to say that they could not get the car with Navigation system and DVD Player. We again said that those features were important to us and we would not have purchased the vehicle without them. They should have been certain that the car was available before they took our deposit, checked our credit, and had us sign paperwork.

On Jan 19th they said they would bring in a Mazda 5 and add the Navigation system and dvd player themselves. Then on Jan 21st they said they could not add the Navigation system because Mazda Parts would not let them have one and there is not another system that would fit the console.

On Jan 22, after much disappointment, my husband and I decided that we would take the car without the Navigation system. We went to Tim Marburger Mazda ready to put all the disappointment behind us and excited to finally purchase the Mazda 5. We sat in an office ready to finalize the deal, and Sales manager Keith came in and told us he was not going to sell us the Mazda 5 because of customer service reasons.

After all they put us through, selling us a car they didn't have, telling us they could add the features we wanted then telling us they couldn't, sales manager Keith told us one final piece of disappointing news. They were not going to sell to us for customer service reasons. My husband and I left the dealership absolutely stunned.

We did not deserve to be treated this way by Tim Marburger Mazda. Save yourself a great deal of frustration and disappointment and AVOID this dealership!!

0
★☆☆☆☆

In my 39 years I have never dealt with a business that has conducted themselves as poorly as Tim Marburger Mazda.

On Jan 17th, Sales Manager Al sold us a 2008 Mazda 5 with a Navigation system and DVD player. He said it wasn't on the lot, but needed a $2500 deposit for them to get it in. Then he made an offer on our trade in, checked our credit, gave us papers to sign and told us they would have in on the lot after the weekend.

On Jan 18th a salesman called to say that they could not get the car with Navigation system and DVD Player. We again said that those features were important to us and we would not have purchased the vehicle without them. They should have been certain that the car was available before they took our deposit, checked our credit, and had us sign paperwork.

On Jan 19th they said they would bring in a Mazda 5 and add the Navigation system and dvd player themselves. Then on Jan 21st they said they could not add the Navigation system because Mazda Parts would not let them have one and there is not another system that would fit the console.

On Jan 22, after much disappointment, my husband and I decided that we would take the car without the Navigation system. We went to Tim Marburger Mazda ready to put all the disappointment behind us and excited to finally purchase the Mazda 5. We sat in an office ready to finalize the deal, and Sales manager Keith came in and told us he was not going to sell us the Mazda 5 because of customer service reasons.

After all they put us through, selling us a car they didn't have, telling us they could add the features we wanted then telling us they couldn't, sales manager Keith told us one final piece of disappointing news. They were not going to sell to us for customer service reasons. My husband and I left the dealership absolutely stunned.

We did not deserve to be treated this way by Tim Marburger Mazda. Save yourself a great deal of frustration and disappointment and AVOID this dealership!!

.

In my 39 years I have never dealt with a business that has conducted themselves as poorly as Tim Marburger Mazda.

On Jan 17, Sales Manager Al sold us a 2008 Mazda 5 with a Navigation system and DVD player. He said it wasn't on the lot, but needed a $2500 deposit for them to get it in. Then he made an offer on our trade in, checked our credit, gave us papers to sign and told us they would have in on the lot after the weekend.

On Jan 18 a salesman called to say that they could not get the car with Navigation system and DVD Player. We again said that those features were important to us and we would not have purchased the vehicle without them. They should have been certain that the car was available before they took our deposit, checked our credit, and had us sign paperwork.

On Jan 19 they said they would bring in a Mazda 5 and add the Navigation system and DVD player themselves. Then on Jan 21 they said they could not add the Navigation system because Mazda Parts would not let them have one and there is not another system that would fit the console.

On Jan 22, after much disappointment, my husband and I decided that we would take the car without the Navigation system. We went to Tim Marburger Mazda ready to put all the disappointment behind us and excited to finally purchase the Mazda 5. We sat in an office ready to finalize the deal, and Sales manager Keith came in and told us he was not going to sell us the Mazda 5 because of customer service reasons.

After all they put us through, selling us a car they didn't have, telling us they could add the features we wanted then telling us they couldn't, sales manager Keith threw one final blow. They were not going to sell to us for customer service reasons. My husband and I left the dealership absolutely stunned.

We did not deserve to be treated this way by Tim Marburger Mazda. Save yourself a great deal of frustration and disappointment and AVOID this dealership!!

1
★☆☆☆☆

In my 39 years I have never dealt with a business that has conducted themselves as poorly as Tim Marburger Mazda.

On Jan 17, Sales Manager Al sold us a 2008 Mazda 5 with a Navigation system and DVD player. He said it wasn't on the lot, but needed a $2500 deposit for them to get it in. Then he made an offer on our trade in, checked our credit, gave us papers to sign and told us they would have in on the lot after the weekend.

On Jan 18 a salesman called to say that they could not get the car with Navigation system and DVD Player. We again said that those features were important to us and we would not have purchased the vehicle without them. They should have been certain that the car was available before they took our deposit, checked our credit, and had us sign paperwork.

On Jan 19 they said they would bring in a Mazda 5 and add the Navigation system and DVD player themselves. Then on Jan 21 they said they could not add the Navigation system because Mazda Parts would not let them have one and there is not another system that would fit the console.

On Jan 22, after much disappointment, my husband and I decided that we would take the car without the Navigation system. We went to Tim Marburger Mazda ready to put all the disappointment behind us and excited to finally purchase the Mazda 5. We sat in an office ready to finalize the deal, and Sales manager Keith came in and told us he was not going to sell us the Mazda 5 because of customer service reasons.

After all they put us through, selling us a car they didn't have, telling us they could add the features we wanted then telling us they couldn't, sales manager Keith threw one final blow. They were not going to sell to us for customer service reasons. My husband and I left the dealership absolutely stunned.

We did not deserve to be treated this way by Tim Marburger Mazda. Save yourself a great deal of frustration and disappointment and AVOID this dealership!!

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