Planet Beach

★★★★☆
  • 9660 Falls of Neuse Rd # 149

    Raleigh, NC 27615

    Map & Directions
  • 919-841-0669

About Planet Beach

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Personal Services

Personal Services
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.

I am so glad I read all the reviews ( by real people not a manager of said salon) of this salon before I decided to buy a Groupon for it.
The point of theses review is for people who have paid for services and are either happy or not with them.
It is not for managers or owners to "explain" their opinions and the terms of the business.
It is obvious to me that all of the reviews about Planet Beach are about the contacts and customer service.
If you want people to be happy and come back you must not try and cheat them but treat them with kindness and respect.
I am glad I didn't even try and waste my money on this place.
And thanks for places like this where I can read about services before I waste my time and money on them.

1
★☆☆☆☆

I am so glad I read all the reviews ( by real people not a manager of said salon) of this salon before I decided to buy a Groupon for it.
The point of theses review is for people who have paid for services and are either happy or not with them.
It is not for managers or owners to "explain" their opinions and the terms of the business.
It is obvious to me that all of the reviews about Planet Beach are about the contacts and customer service.
If you want people to be happy and come back you must not try and cheat them but treat them with kindness and respect.
I am glad I didn't even try and waste my money on this place.
And thanks for places like this where I can read about services before I waste my time and money on them.

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.

Not happy with this place AT ALL... Miss the days when it was Planet Beach and things ran smoothly. (I would like to note this is not about the Falls of Neuse location, this is about Edwards Mill, but that was not an option on here.)

On 3/26/2010, I signed a six month contract (for the six months directly following) with the Planet Beach that used to occupy that building. For a contract, you must set up EFT draft. I paid that day (3/26) for the month of April using my debit card since I was already there buying lotion to halt the EFT draft for April.
Payments I have made for the six months worth of money I owed Planet Beach:
3/26/2010 for the month of April using my debit card that halted EFT draft
5/1 for the month of May with EFT draft
6/1 for the month of June with EFT draft
7/1 for the month of July with EFT draft
8/1 for the month of August with EFT draft
and 9/1 for the month of September with EFT draft.

That is six months.

Jim Barnhill, the owner, e-mailed me saying that I had a late fee for $25.00 for the month of September when they EFT drafted that full amount of what I owed and all of the monies owed were there to cover it. How can I owe late money when it shows as having been drafted and that draft cleared in my account?

He is also saying that I owe him for the month of October, when it is clear that I do not. My debit card expires this month, and he wanted my new information so that he could draft me for October. I told him I was not going to give him that information because I have fulfilled my contractual obligation to pay him six installments, which I have. He told me on the phone that he would send my account to delinquent accounts to go to collections if I did not give him payment for October. He has been bullying me and being very unprofessional and rude.

The other issue I have is that I signed a contract with Planet Beach. The company that Jim works for is not Planet Beach. He works for Carolina Tanning Spas, which now occupies that building and has for around two months.

So to paraphrase, my issue is this:
I do not have a contract with his company and he is claiming I owe him money... but even if that contract was still good, which I do not believe it is, I have fulfilled my obligation to pay for six billing cycles.

I did a google search for reviews of this company and it is clear to me that I am not the only person having this problem. Please stay away from this place! Yes, it's pretty and clean and all of those things... but the worst customer service imaginable!!!

0
★☆☆☆☆

Not happy with this place AT ALL... Miss the days when it was Planet Beach and things ran smoothly. (I would like to note this is not about the Falls of Neuse location, this is about Edwards Mill, but that was not an option on here.)

On 3/26/2010, I signed a six month contract (for the six months directly following) with the Planet Beach that used to occupy that building. For a contract, you must set up EFT draft. I paid that day (3/26) for the month of April using my debit card since I was already there buying lotion to halt the EFT draft for April.
Payments I have made for the six months worth of money I owed Planet Beach:
3/26/2010 for the month of April using my debit card that halted EFT draft
5/1 for the month of May with EFT draft
6/1 for the month of June with EFT draft
7/1 for the month of July with EFT draft
8/1 for the month of August with EFT draft
and 9/1 for the month of September with EFT draft.

That is six months.

Jim Barnhill, the owner, e-mailed me saying that I had a late fee for $25.00 for the month of September when they EFT drafted that full amount of what I owed and all of the monies owed were there to cover it. How can I owe late money when it shows as having been drafted and that draft cleared in my account?

He is also saying that I owe him for the month of October, when it is clear that I do not. My debit card expires this month, and he wanted my new information so that he could draft me for October. I told him I was not going to give him that information because I have fulfilled my contractual obligation to pay him six installments, which I have. He told me on the phone that he would send my account to delinquent accounts to go to collections if I did not give him payment for October. He has been bullying me and being very unprofessional and rude.

The other issue I have is that I signed a contract with Planet Beach. The company that Jim works for is not Planet Beach. He works for Carolina Tanning Spas, which now occupies that building and has for around two months.

So to paraphrase, my issue is this:
I do not have a contract with his company and he is claiming I owe him money... but even if that contract was still good, which I do not believe it is, I have fulfilled my obligation to pay for six billing cycles.

I did a google search for reviews of this company and it is clear to me that I am not the only person having this problem. Please stay away from this place! Yes, it's pretty and clean and all of those things... but the worst customer service imaginable!!!

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My husband and I have been members at the Falls Pointe location for over 3 years and have always been pleased.
The staff is very knowledgeable and friendly. The tanning beds and entire building are spotless. We are always given samples of tanning products and lotions to try before we purchase. As members we are allowed to make appointments, a benefit of membership. We have used Planet Beach facilities all over the southeast when travelling and have found the Falls Pointe location to be the best. And the location is perfect. We can make our appointment, run to Harris Teeter, Hallmark or the UPS store to complete our errands. We visited several tanning salons before making our decision to join Planet Beach and there was no question in our mind that Planet Beach was the beast!

2
★★★★★

My husband and I have been members at the Falls Pointe location for over 3 years and have always been pleased.
The staff is very knowledgeable and friendly. The tanning beds and entire building are spotless. We are always given samples of tanning products and lotions to try before we purchase. As members we are allowed to make appointments, a benefit of membership. We have used Planet Beach facilities all over the southeast when travelling and have found the Falls Pointe location to be the best. And the location is perfect. We can make our appointment, run to Harris Teeter, Hallmark or the UPS store to complete our errands. We visited several tanning salons before making our decision to join Planet Beach and there was no question in our mind that Planet Beach was the beast!

Pros: Great service, various equipment,friendly people

Cons: None

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I recently tried to cancel my membership due to relocation. When I learned of the ridiculous terms and conditions of my contract--I knew something was wrong. I have been a member of 3 different private Planet Beach franchises and know that all cancellation terms are to be consistent. When I learned that in addition to the $50fee/30 days notice (which is normal) I would be paying 50% of the rest of my contract terms, which added up to a total of $400, and that I could not transfer to another location, and that I could not cancel PERIOD without proof that I was now living at least 25 miles out of reach and/or a doctor's note... I knew this location was FISHY...I decided to investigate...

I contacted the corporate office, and the people in charge of the Planet Beach name here in Wake County, and learned that Falls of Neuse location has lost their Planet Beach franchise license and are currently illegally operating under the Planet Beach title. BEWARE--they will try to tell you that they are in the process of "legally separating from the Planet Beach corporation" but the truth is, any contract that you have under this location is NULL AND VOID!

Note: They will try to fight you, but corporate offices are taking care of this matter. I urge anyone who has been wronged by this location to take the same steps if they wish to end their contract without any fees/similar issues. If you need more information, please feel free to contact me. IT is simply wrong that they are doing bad business under the Planet Beach name, as there are several well-managed locations here in the triangle area.

0
★☆☆☆☆

I recently tried to cancel my membership due to relocation. When I learned of the ridiculous terms and conditions of my contract--I knew something was wrong. I have been a member of 3 different private Planet Beach franchises and know that all cancellation terms are to be consistent. When I learned that in addition to the $50fee/30 days notice (which is normal) I would be paying 50% of the rest of my contract terms, which added up to a total of $400, and that I could not transfer to another location, and that I could not cancel PERIOD without proof that I was now living at least 25 miles out of reach and/or a doctor's note... I knew this location was FISHY...I decided to investigate...

I contacted the corporate office, and the people in charge of the Planet Beach name here in Wake County, and learned that Falls of Neuse location has lost their Planet Beach franchise license and are currently illegally operating under the Planet Beach title. BEWARE--they will try to tell you that they are in the process of "legally separating from the Planet Beach corporation" but the truth is, any contract that you have under this location is NULL AND VOID!

Note: They will try to fight you, but corporate offices are taking care of this matter. I urge anyone who has been wronged by this location to take the same steps if they wish to end their contract without any fees/similar issues. If you need more information, please feel free to contact me. IT is simply wrong that they are doing bad business under the Planet Beach name, as there are several well-managed locations here in the triangle area.

Pros: ALL CONTRACTS ARE OFFICIALLY NULL/VOID

Cons: Scam, Poor Customer Service, Bad business practices

.

I have been tanning at PB for about 2 years and when I began my contract I thought Falls of Nuese was the closest location. Thank God it's not. I love tanning at North Hills. The employees are amazing and very accomodating.
I am moving and there is no PB near me. I called the Falls location and the employee told me, the owner has to do it, she doesnt know where he is and so I dont know what to tell you was her response....what!!!!! And the Edward Mills location blocks off time frames to allow for people becoming members, this do this as a ploy and tell their regular members the beds are full.
Whats funny is 2 of the good reviews are from new members that do not know any better.

0
★☆☆☆☆

I have been tanning at PB for about 2 years and when I began my contract I thought Falls of Nuese was the closest location. Thank God it's not. I love tanning at North Hills. The employees are amazing and very accomodating.
I am moving and there is no PB near me. I called the Falls location and the employee told me, the owner has to do it, she doesnt know where he is and so I dont know what to tell you was her response....what!!!!! And the Edward Mills location blocks off time frames to allow for people becoming members, this do this as a ploy and tell their regular members the beds are full.
Whats funny is 2 of the good reviews are from new members that do not know any better.

Cons: employees

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I have to say, I am a VERY disappointed customer. I have been a continuous member of Planet Beach for over 2.5 years. I absolutely LOVE the Brier Creek and Avent Ferry locations. The staff at these locations have been friendly, welcoming, and have great attitudes. Unfortunately, due to where I now live, the FALLS location is closest to my house, so I am forced to go to this location. I have never once had a pleasant experience at this location. The staff is not friendly, often times not even greeting me, they took away tanning samples, which I think are so great to have, because I like to try tanning lotions before I purchase them to make sure I am satisfied, and I have never had to experience the '24 hour rule' at any other Planet Beach Salons until this one. I only tan once a day and the inconvenience of not being able to tan till the exact time 24 hours later is definitely NOT convenient for a busy young professional (or anyone for that matter). It is unfortunate that this salon has given me this impression as I love the concept of Planet Beach Tanning Salons...My hopes are that the Franchisee or Manager will read this and make some adjustments, because I have heard a lot of negative comments from only this location. Kudos to Brier Creek and Avent Ferry for being a wonderful place to tan...I hope Falls can get on the right track soon and make this a great place for people to come relax, tan and enjoy going to!

1
★★☆☆☆

I have to say, I am a VERY disappointed customer. I have been a continuous member of Planet Beach for over 2.5 years. I absolutely LOVE the Brier Creek and Avent Ferry locations. The staff at these locations have been friendly, welcoming, and have great attitudes. Unfortunately, due to where I now live, the FALLS location is closest to my house, so I am forced to go to this location. I have never once had a pleasant experience at this location. The staff is not friendly, often times not even greeting me, they took away tanning samples, which I think are so great to have, because I like to try tanning lotions before I purchase them to make sure I am satisfied, and I have never had to experience the '24 hour rule' at any other Planet Beach Salons until this one. I only tan once a day and the inconvenience of not being able to tan till the exact time 24 hours later is definitely NOT convenient for a busy young professional (or anyone for that matter). It is unfortunate that this salon has given me this impression as I love the concept of Planet Beach Tanning Salons...My hopes are that the Franchisee or Manager will read this and make some adjustments, because I have heard a lot of negative comments from only this location. Kudos to Brier Creek and Avent Ferry for being a wonderful place to tan...I hope Falls can get on the right track soon and make this a great place for people to come relax, tan and enjoy going to!

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I started tanning at this location about 4 months ago and it is the first time I had been to a tanning salon. My boyfriend went and got a membership for Valentine's Day, and they were VERY friendly and patient with him. When I went for my first time they took the time to show me around and explain everything to me. Each time I go in the staff are very friendly and welcoming. One month I lost my debit card and had to get a new one, so the number on it changed. They were very understanding about it and just scanned my new card and let me go tan. Also, I went one day after not going for about 3 weeks and when I got in the lady (owner I think) working welcomed me by name and recognized me right away and said she was glad to see me back. The prices are a little higher than some other places, but it is WELL WORTH IT!!!! Would recommend this salon to anyone. Also very clean, accessible, organized, well-decorated, and hardly ever a wait. They will find a way to get you into a bed and accomodate you! Could go on and on and on !!!!!!!

2
★★★★★

I started tanning at this location about 4 months ago and it is the first time I had been to a tanning salon. My boyfriend went and got a membership for Valentine's Day, and they were VERY friendly and patient with him. When I went for my first time they took the time to show me around and explain everything to me. Each time I go in the staff are very friendly and welcoming. One month I lost my debit card and had to get a new one, so the number on it changed. They were very understanding about it and just scanned my new card and let me go tan. Also, I went one day after not going for about 3 weeks and when I got in the lady (owner I think) working welcomed me by name and recognized me right away and said she was glad to see me back. The prices are a little higher than some other places, but it is WELL WORTH IT!!!! Would recommend this salon to anyone. Also very clean, accessible, organized, well-decorated, and hardly ever a wait. They will find a way to get you into a bed and accomodate you! Could go on and on and on !!!!!!!

Pros: Friendly staff, organized, well-decorated, etc, etc!!!

Cons: NONE!!!!

.

Went to this salon as a first time tanner a few days ago. Was kinda nervous about it but the girl that was working that day was very professional and patient with me, explained everything so I was comfortable with the whole thing. I did go in on a coupon for 3 tans and and know I will be coming back for more. I like that they take appointments and remember my name, even though I've only been in a couple of times.

2
★★★★★

Went to this salon as a first time tanner a few days ago. Was kinda nervous about it but the girl that was working that day was very professional and patient with me, explained everything so I was comfortable with the whole thing. I did go in on a coupon for 3 tans and and know I will be coming back for more. I like that they take appointments and remember my name, even though I've only been in a couple of times.

Pros: staff that knows what they're doing

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This is the best salon I've been to! The staff was friendly, educated and very enthusatic about their salon. They had some of the coolest beds I've ever seen! The salon was gorgeous and very well decorated. You must check out!

2
★★★★★

This is the best salon I've been to! The staff was friendly, educated and very enthusatic about their salon. They had some of the coolest beds I've ever seen! The salon was gorgeous and very well decorated. You must check out!

Pros: Staff and Salon

Cons: Parking!

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Ok, so I went to this planet beach a couple days ago and had a free guest pass. Let me just tell you the girl working was a dull! Both of the girls there made me feel VERY un-welcome. The one that "gave me the tour" (she flew through it and it was very unorganized) had no enthusiasm, was very rude and snobby. She asked if I wanted to see the prices, umm DUH I want to see prices, thats why I'm here. Will NOT be going back to this location!

0
★☆☆☆☆

Ok, so I went to this planet beach a couple days ago and had a free guest pass. Let me just tell you the girl working was a dull! Both of the girls there made me feel VERY un-welcome. The one that "gave me the tour" (she flew through it and it was very unorganized) had no enthusiasm, was very rude and snobby. She asked if I wanted to see the prices, umm DUH I want to see prices, thats why I'm here. Will NOT be going back to this location!

Pros: Clean, nicely decorated

Cons: Horrible customer service

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#1 Most important - Clean (truly most important)
#2 24 hour rule stinks if you have a real job you don't get very many choices on appointments
(Won't even vary by 20 minutes....)
#3 Make you buy your own goggles
#4 Hours stink - weekend hours are REALLY bad
#5 I was 12 minutes late and they made me reschedule my appointment
#6 Same week - I show up at 11:55 on Sunday for my 12:00 appointment. Since they open at 12:00, they were not open...oh, I forgot to add it was raining and the girls were sitting at the desk and saw me, looked up at the clock and left me standing in the rain BAD CUSTOMER SERVICE! They opened the door promptly at 12:01 by their clock.

Note: I went there for a month and switched to another place. Since then, I go less often, have a better tan, don't have to be stressed about scheduling appointments, customer service is great, and overall I am happier. Others experiences might be totally different. I really wanted to like this place, but ended up leaving it.

1
★★★☆☆

#1 Most important - Clean (truly most important)
#2 24 hour rule stinks if you have a real job you don't get very many choices on appointments
(Won't even vary by 20 minutes....)
#3 Make you buy your own goggles
#4 Hours stink - weekend hours are REALLY bad
#5 I was 12 minutes late and they made me reschedule my appointment
#6 Same week - I show up at 11:55 on Sunday for my 12:00 appointment. Since they open at 12:00, they were not open...oh, I forgot to add it was raining and the girls were sitting at the desk and saw me, looked up at the clock and left me standing in the rain BAD CUSTOMER SERVICE! They opened the door promptly at 12:01 by their clock.

Note: I went there for a month and switched to another place. Since then, I go less often, have a better tan, don't have to be stressed about scheduling appointments, customer service is great, and overall I am happier. Others experiences might be totally different. I really wanted to like this place, but ended up leaving it.

Pros: Clean

Cons: Customer Service - All the Addons

.

I signed up for 6 mo. tanning agreement. They want to take it out of your account each month. When my 6 mo was up my exp date on my card expired and I got a new card. So the next time they tried to take the $ out it wouldn't work. I thought that would be okay because my 6 months was up. The next thing I knew I received a bill in the mail for 3 months at 39.95 plus a 20.00 late fee. Not to mention I hadn't been in 4 months. I called and they were no help. I got off the phone in tears. What a rip off and a scam! They know they can get people this way. Customers BEWARE!!!

0
★☆☆☆☆

I signed up for 6 mo. tanning agreement. They want to take it out of your account each month. When my 6 mo was up my exp date on my card expired and I got a new card. So the next time they tried to take the $ out it wouldn't work. I thought that would be okay because my 6 months was up. The next thing I knew I received a bill in the mail for 3 months at 39.95 plus a 20.00 late fee. Not to mention I hadn't been in 4 months. I called and they were no help. I got off the phone in tears. What a rip off and a scam! They know they can get people this way. Customers BEWARE!!!

Cons: indifferent

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This salon tries to add money to their bottom line by being vague about their automatic monthly renewal policy. If you buy a set number of months worth of tanning pay in cash, once they get your debit card, there is no way to stop the payments, and the owners aren't customer service oriented!

0
★☆☆☆☆

This salon tries to add money to their bottom line by being vague about their automatic monthly renewal policy. If you buy a set number of months worth of tanning pay in cash, once they get your debit card, there is no way to stop the payments, and the owners aren't customer service oriented!

Cons: yes they are

.

I like this place very much. Easy, convenient, etc. The biggest downfall is I am curious how much they change their bulbs? Seems they may need to change them a bit more often to give their clients the most tan for their dollar. I too am not a fan of their 24 hour rule on the computer. Seems that most people are adult enough to know if they are alright to tan the next time at 20 hours or not. I am not certain if this is a state rule, or just a planet beach rule. Does seem many other tanning places do allow you to choose your time.

2
★★★★☆

I like this place very much. Easy, convenient, etc. The biggest downfall is I am curious how much they change their bulbs? Seems they may need to change them a bit more often to give their clients the most tan for their dollar. I too am not a fan of their 24 hour rule on the computer. Seems that most people are adult enough to know if they are alright to tan the next time at 20 hours or not. I am not certain if this is a state rule, or just a planet beach rule. Does seem many other tanning places do allow you to choose your time.

Pros: location, cleanliness, staff

Cons: 24 hour rule, old bulbs

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I love the Mystic tan. they also have a great selection of lotions and UV beds... If you want a great tan come here...

2
★★★★★

I love the Mystic tan. they also have a great selection of lotions and UV beds... If you want a great tan come here...

Pros: Parking, locations, great beds

.

I love this place.. I have been going to Cabana for 5 years but I noticed I got darker after my first visit. Everyone is very nice and they have excellent beds compared to where I used to go...

2
★★★★★

I love this place.. I have been going to Cabana for 5 years but I noticed I got darker after my first visit. Everyone is very nice and they have excellent beds compared to where I used to go...

.

They gave out coupons for 3-free tans. Everyone loves free stuff and they didn't pressure me into buying anything.. In only 3 sessions I got great color....

2
★★★★★

They gave out coupons for 3-free tans. Everyone loves free stuff and they didn't pressure me into buying anything.. In only 3 sessions I got great color....

Pros: Hot Beds

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Very clean professional staff. 4 levels of tanning available. Mystic tan is great.

2
★★★★★

Very clean professional staff. 4 levels of tanning available. Mystic tan is great.

Pros: beds

.

I really like tanning at Planet Beach because it always so clean. The staff is also very nice. Great management...

2
★★★★★

I really like tanning at Planet Beach because it always so clean. The staff is also very nice. Great management...

Pros: clean, staff, no high pressure sale

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I really like tanning at Planet Beach because I get great color. Hot beds!!!

2
★★★★★

I really like tanning at Planet Beach because I get great color. Hot beds!!!

Pros: Bed Selection, Memberships, Young Staff

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This is one of the best tanning salons I have ever tanned at. They have over 300 locations world wide and they have memberships that allow you to tan at all of the locations.

2
★★★★★

This is one of the best tanning salons I have ever tanned at. They have over 300 locations world wide and they have memberships that allow you to tan at all of the locations.

.

Jim and Lara are really great people.. They have excellent staff and their beds actually work compared to other tanning beds I have used...

2
★★★★★

Jim and Lara are really great people.. They have excellent staff and their beds actually work compared to other tanning beds I have used...

.

This was my first time in a Planet Beach. Now I know why all my friend go there to tan. This place is really clean and everyone is nice.

2
★★★★★

This was my first time in a Planet Beach. Now I know why all my friend go there to tan. This place is really clean and everyone is nice.

.

Awesome membership policy. You can tan at any Planet Beach in the world.

2
★★★★★

Awesome membership policy. You can tan at any Planet Beach in the world.

Pros: Clean Beds, Nice Appearance, Appointments

Cons: None

.

The best salon in Raleigh for tanning! Great location and they take appointments!

2
★★★★★

The best salon in Raleigh for tanning! Great location and they take appointments!

.

Planet Beach is the best salon in Raleigh for tanning! They have both UV beds and the UV-free Mystic Spray, a super friendly staff and a great location. Planet Beach isn't the only salon in Raleigh with the "24 hour" rule. Plus, it's not like they spring it on you after you've made your purchase - they tell you up front and it's on the info sheet you sign!

2
★★★★★

Planet Beach is the best salon in Raleigh for tanning! They have both UV beds and the UV-free Mystic Spray, a super friendly staff and a great location. Planet Beach isn't the only salon in Raleigh with the "24 hour" rule. Plus, it's not like they spring it on you after you've made your purchase - they tell you up front and it's on the info sheet you sign!

Pros: very clean, friendly staff, good value

.

I'm not a fan of Planet Beach. They have a ridiculous "24 Hour" Rule which sometimes means I can't tan, depending on the time of day I go. When I pay money for "UNLIMITED TANNING", I expect to be able to tan at WHATEVER time of the day I choose.

0
★☆☆☆☆

I'm not a fan of Planet Beach. They have a ridiculous "24 Hour" Rule which sometimes means I can't tan, depending on the time of day I go. When I pay money for "UNLIMITED TANNING", I expect to be able to tan at WHATEVER time of the day I choose.

 

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