Enchanting Moments Inc

★★★★☆
  • 114 Depot Street

    Fuquay Varina, NC 27526

    Map & Directions
  • 919-552-6393

About Enchanting Moments Inc

Categories
Details
Hours
By Appointment Only Monday - Sunday

Shopping

Shopping
More choices in Fuquay Varina:
Resultset_next

Supreme Tees

2813 Banks Rd Raleigh, IL

Resultset_next

Shee Time Golf

76 Mountain Laurel Pl Angier, NC

3.5385 26
Hi! Sign in to let us know how Enchanting Moments Inc was?
Write a Review
.

Worst customer service I have ever encountered. Debbie is an old, worn out bridal shop owner who could care less about how she treats her customers. She acts as if THE BRIDE is privileged to be in her musty shop. We made an appt, which was a nightmare. She's extremely difficult to reach....it took us a week to set up the appt! I wouldn't buy anything from this shop if my life depended on it.

1
★☆☆☆☆

Worst customer service I have ever encountered. Debbie is an old, worn out bridal shop owner who could care less about how she treats her customers. She acts as if THE BRIDE is privileged to be in her musty shop. We made an appt, which was a nightmare. She's extremely difficult to reach....it took us a week to set up the appt! I wouldn't buy anything from this shop if my life depended on it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought my wedding dress there 21 years ago and was excited to take my daughter to look at a prom dress. The store needs to be updated. I agree with the other poster that it smells musty and the carpets need to be replaced.\r
\r
We were

3
★★★★★

I bought my wedding dress there 21 years ago and was excited to take my daughter to look at a prom dress. The store needs to be updated. I agree with the other poster that it smells musty and the carpets need to be replaced.\r
\r
We were

.

Reasons why you should NOT shop here. \r
1. One two seperate appointments they were unprepared, employees showed up 30 minutes late to my appointment with my bridesmaids to look for bridesmaid dresses. The day I went to pick up my dress it

3
★★★★★

Reasons why you should NOT shop here. \r
1. One two seperate appointments they were unprepared, employees showed up 30 minutes late to my appointment with my bridesmaids to look for bridesmaid dresses. The day I went to pick up my dress it

.

I stopped by to this local bridal store to shop for a Mother of the Bride dress. I had not made an appointment, however there was not a soul in the store.
The lady who approached me asked the wedding date and informed me that there wasn't a thing she could do for me, since there was less than three months before the wedding. She did not suggest I try on some styles, she did not suggest that she could call a dress designer's warehouse to see if they had any dresses in stock (which was done at another shop I went to later and a lovely dress was found in stock) and she implied that since I was not a size 10 that I was not going to be successful in my hunt. The store smelled very musty, the carpets were in desperate need of shampooing and the air conditioning was barely functioning despite the double digit temperatures outside. As much as I prefer to deal with local merchants, I can not recommend this shop. Customer service is obviously a quality that has worn thin, and it turned out NOT to be an Enchanting Moment. Incredibly disappointing.

0
★☆☆☆☆

I stopped by to this local bridal store to shop for a Mother of the Bride dress. I had not made an appointment, however there was not a soul in the store.
The lady who approached me asked the wedding date and informed me that there wasn't a thing she could do for me, since there was less than three months before the wedding. She did not suggest I try on some styles, she did not suggest that she could call a dress designer's warehouse to see if they had any dresses in stock (which was done at another shop I went to later and a lovely dress was found in stock) and she implied that since I was not a size 10 that I was not going to be successful in my hunt. The store smelled very musty, the carpets were in desperate need of shampooing and the air conditioning was barely functioning despite the double digit temperatures outside. As much as I prefer to deal with local merchants, I can not recommend this shop. Customer service is obviously a quality that has worn thin, and it turned out NOT to be an Enchanting Moment. Incredibly disappointing.

.

My life-long vision of having a wonderful experience in shopping for my wedding dress was dashed by Enchanting Moments. Excited to select my dress, my mother and I arrived early for our appointment only to be taken 40 minutes late with no apology. When Lisa, the bridal consultant, finally took us back she seemed like it was a bother for her to be there. After a difficult start, I considered leaving but decided since we traveled from Raleigh I would give it a chance. Looking back, I wish I would have left. When trying on dresses in a room without a mirror, Lisa brought them in without letting me see them from the front. How odd that I could not see a dress until I walked out where others could see it before me? It was the most bizarre shopping experience -- one that caused me to feel vulnerable instead empowered. Surprisingly, I did find a beautiful dress only to then find out that it was well over the budget I provided. Since my mother and I loved it, we decided to make the purchase and take Lisa's suggestion to pay for a "rush" delivery. After the promised delivery date passed and I had not heard from the store, I called and emailed before finally receiving a response that my dress would arrive later than promised. I was shocked at the lack of concern for the customer. It gets worse. When I arrived for my first fitting appointment, I was taken late again without apology. When I saw my dress in the fitting room, I realized that my sash was not there. Lisa, who now made herself scarce, had not informed me beforehand about the sash and was not available to help me dress. So much for spending thousands of dollars for a nice experience. One positive was working with the woman completing my alterations. She was WONDERFUL, professional, kind, and amazing at her job. When I came back again weeks later to try on my altered dress, the sash was still not there and Lisa again made herself scarce during my appointment. The woman in alterations had to help me dress, and then I had to seek out Lisa to discuss my missing sash. She did not offer any solutions or assurances and I had to insist that she mail it to me. Amazing that in this economy, EM is not interested in customer service. Just so you know, EM also does not give you a hanging bag for your wedding dress. Seriously. I am left to wonder if the contrasting reviews for this store are due to which consultant is assigned to you. I should have shopped at a store where someone would appreciate my business and enjoy what they do.

0
★☆☆☆☆

My life-long vision of having a wonderful experience in shopping for my wedding dress was dashed by Enchanting Moments. Excited to select my dress, my mother and I arrived early for our appointment only to be taken 40 minutes late with no apology. When Lisa, the bridal consultant, finally took us back she seemed like it was a bother for her to be there. After a difficult start, I considered leaving but decided since we traveled from Raleigh I would give it a chance. Looking back, I wish I would have left. When trying on dresses in a room without a mirror, Lisa brought them in without letting me see them from the front. How odd that I could not see a dress until I walked out where others could see it before me? It was the most bizarre shopping experience -- one that caused me to feel vulnerable instead empowered. Surprisingly, I did find a beautiful dress only to then find out that it was well over the budget I provided. Since my mother and I loved it, we decided to make the purchase and take Lisa's suggestion to pay for a "rush" delivery. After the promised delivery date passed and I had not heard from the store, I called and emailed before finally receiving a response that my dress would arrive later than promised. I was shocked at the lack of concern for the customer. It gets worse. When I arrived for my first fitting appointment, I was taken late again without apology. When I saw my dress in the fitting room, I realized that my sash was not there. Lisa, who now made herself scarce, had not informed me beforehand about the sash and was not available to help me dress. So much for spending thousands of dollars for a nice experience. One positive was working with the woman completing my alterations. She was WONDERFUL, professional, kind, and amazing at her job. When I came back again weeks later to try on my altered dress, the sash was still not there and Lisa again made herself scarce during my appointment. The woman in alterations had to help me dress, and then I had to seek out Lisa to discuss my missing sash. She did not offer any solutions or assurances and I had to insist that she mail it to me. Amazing that in this economy, EM is not interested in customer service. Just so you know, EM also does not give you a hanging bag for your wedding dress. Seriously. I am left to wonder if the contrasting reviews for this store are due to which consultant is assigned to you. I should have shopped at a store where someone would appreciate my business and enjoy what they do.

.

We had a wonderful mother/daughter experience shopping for a prom dress. It was our first experience with this, and Renee at Enchanting Moments made it really easy and stress-free. She was very kind and helpful, and brought out several dresses which looked great and we loved. We narrowed it down to two, and my daughter came away with her dream dress for a decent price. I thought going into it that the prices would be really high, but they have everything from $75 - $500 dresses. We were pleased with the quality and price of our dress. It was a lovely day and a lovely experience! I would highly recommend gving it a try!

2
★★★★★

We had a wonderful mother/daughter experience shopping for a prom dress. It was our first experience with this, and Renee at Enchanting Moments made it really easy and stress-free. She was very kind and helpful, and brought out several dresses which looked great and we loved. We narrowed it down to two, and my daughter came away with her dream dress for a decent price. I thought going into it that the prices would be really high, but they have everything from $75 - $500 dresses. We were pleased with the quality and price of our dress. It was a lovely day and a lovely experience! I would highly recommend gving it a try!

Pros: Large selection, helpful staff

Cons: A little out of the way!

.

My sister-n-law called to make an appointment at Enchanting Moments. She spoke to a sales associate named Lisa who proceded to ask her a variety of questions but mainly if she was "really going to buy something." Lisa proceeded to tell my sister-n-law that she needed to get an idea for what she wanted, work out her budget and then come back to Enchanted Moments! This "sales associate" even had the nerve to tell her to try dresses on somewhere else. It seems that despite the economic crisis the rest of the world is feeling Enchanted Moments is doing so good that they can send good business away. Even worse when I called to complain to the manager, who assured me SHE would call and straighten things out she merely had Lisa call. Oblivious to her snobbish demeanor and clueless to why a customer may find it off putting for a sales associate to send away business Lisa perpetuated the situation by calling back to annoy my sister. This place may have enchanting dresses but it has pompus employees who don't know the first thing about customer service.

Amanda Clevenger

0
★☆☆☆☆

My sister-n-law called to make an appointment at Enchanting Moments. She spoke to a sales associate named Lisa who proceded to ask her a variety of questions but mainly if she was "really going to buy something." Lisa proceeded to tell my sister-n-law that she needed to get an idea for what she wanted, work out her budget and then come back to Enchanted Moments! This "sales associate" even had the nerve to tell her to try dresses on somewhere else. It seems that despite the economic crisis the rest of the world is feeling Enchanted Moments is doing so good that they can send good business away. Even worse when I called to complain to the manager, who assured me SHE would call and straighten things out she merely had Lisa call. Oblivious to her snobbish demeanor and clueless to why a customer may find it off putting for a sales associate to send away business Lisa perpetuated the situation by calling back to annoy my sister. This place may have enchanting dresses but it has pompus employees who don't know the first thing about customer service.

Amanda Clevenger

Pros: Never go here!

.

How excited we were when my daughter received an invitation to debut at the 2008 State Deb Ball. Then I realized how little I knew about what my daughter considered to be THE most important thing - her gown. Having never done this before I immediately contacted several friends whose daughters had been Debs. I received a great number of recommendations for Enchanting Moments, so I made an appointment and we headed for Fuquay-Varina. WOW We could not have imagined a better experience. All my fears of making a mistake concerning this milestone in my daughter's life, quickly disappeared. The level of knowledge and professionalism along with some gentle guidance left no doubt in our minds that our selections for my daughters gown , party dresses and accessories were perfect. But the most wonderful part was that we had fun. Our consultant, Lisa, was a jewel, making great suggestions and still giving us plenty of Mother /Daughter time as we nedded. Vada, our seamstress, left no doubt in our minds that everything would fit perfectly. We have an appointment during an upcoming Trunk Show (new experience for me) to find a gown and cocktail things for myself. I'm certainly excited about my turn. I know it will be just as wonderful as our first visit.

2
★★★★★

How excited we were when my daughter received an invitation to debut at the 2008 State Deb Ball. Then I realized how little I knew about what my daughter considered to be THE most important thing - her gown. Having never done this before I immediately contacted several friends whose daughters had been Debs. I received a great number of recommendations for Enchanting Moments, so I made an appointment and we headed for Fuquay-Varina. WOW We could not have imagined a better experience. All my fears of making a mistake concerning this milestone in my daughter's life, quickly disappeared. The level of knowledge and professionalism along with some gentle guidance left no doubt in our minds that our selections for my daughters gown , party dresses and accessories were perfect. But the most wonderful part was that we had fun. Our consultant, Lisa, was a jewel, making great suggestions and still giving us plenty of Mother /Daughter time as we nedded. Vada, our seamstress, left no doubt in our minds that everything would fit perfectly. We have an appointment during an upcoming Trunk Show (new experience for me) to find a gown and cocktail things for myself. I'm certainly excited about my turn. I know it will be just as wonderful as our first visit.

.

Start to finish this was a great experience. The staff was friendly and knowledgeable. They worked within my budget and made great suggestions. I was able to find a couture gown at a great price, bridesmaids, my mom's gown, a rehearsal dress and all my accessories! Tips: Call for an appointment so you will have one on one service, tell them if you have seen things you like, be honest when they ask your budget (they will not try to sell you a higher price gown than you can afford). My wedding day was beautiful. I recommend this store 100%

5
★★★★★

Start to finish this was a great experience. The staff was friendly and knowledgeable. They worked within my budget and made great suggestions. I was able to find a couture gown at a great price, bridesmaids, my mom's gown, a rehearsal dress and all my accessories! Tips: Call for an appointment so you will have one on one service, tell them if you have seen things you like, be honest when they ask your budget (they will not try to sell you a higher price gown than you can afford). My wedding day was beautiful. I recommend this store 100%

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This store was recommended to me over and over after I became engaged. From the very first phone call I was impressed. The consultant, Lisa, ask me questions in order to plan my appointment. The gowns are not hung out in the open but she continued to pull gowns based on my likes and dislikes. I was able to order a customized gown and stay within my price range! Very knowledgeable staff. They also have a great selection of mother of the bride dresses and my mom was able to find a dress that she is excited to wear. This store has been in business for a long time and they certainly know how to help a bride. I would recommend this store to anyone.

2
★★★★★

This store was recommended to me over and over after I became engaged. From the very first phone call I was impressed. The consultant, Lisa, ask me questions in order to plan my appointment. The gowns are not hung out in the open but she continued to pull gowns based on my likes and dislikes. I was able to order a customized gown and stay within my price range! Very knowledgeable staff. They also have a great selection of mother of the bride dresses and my mom was able to find a dress that she is excited to wear. This store has been in business for a long time and they certainly know how to help a bride. I would recommend this store to anyone.

Pros: Great staff that really listens, custom gowns, attention to detail

Cons: a bit of a drive but worth it

.

this place is compeltely ridiculous. my step mom went in enchanting moments in fuquay and picked out a dress that she thought was beautiful Tried it on and with help from an associate she was told that the dress was absolutely gorgeous when the clerk knew good and well it looked really bad on her and you would think they wouldnt lie. from there she went to put more stress on my step mom and told her that she needed to buy a dress right away. my step mom. being the kind of bride thats just like every other bride out there. think that the sale associate knows everything and listens to her. and was presured into buying the dress. coming home all excited was totally suprising to the family but after seeing the photo of her in the dress we lead to tell her the truth about the dress it looked really bad. in all honesty. Crying and all upset about the outcome and demolishment of what the clerk had told her, she then calls the store asking if she could please get her money back or look at another dress. and the store clerk leads to tell her that she cant get her money back. from there the clerk said that she couldnt get her money back because they had altered it [but they only put pins in it] and it could not be returned. the clerk then said that she could come in and look at the other dresses so she set up an appointment for the following monday. On that monday my step mom went in and looked at the dress again and totally decided that she didnt like it and then the clerk said she couldnt look at the dresses or get her money back. even after the clerk had already said that she could look at the other dresses. we now my step mom that she shouldnt have bought the dress but should the clerk really have lied to her face and said it was pretty when she knew it wasnt. it is actually a law that they have to take it back within the 1st 48 hours and my step mom called within 38. Why would such a good wedding dress place that is sopose to make dreams come true want a bride unhappy??

0
★☆☆☆☆

this place is compeltely ridiculous. my step mom went in enchanting moments in fuquay and picked out a dress that she thought was beautiful Tried it on and with help from an associate she was told that the dress was absolutely gorgeous when the clerk knew good and well it looked really bad on her and you would think they wouldnt lie. from there she went to put more stress on my step mom and told her that she needed to buy a dress right away. my step mom. being the kind of bride thats just like every other bride out there. think that the sale associate knows everything and listens to her. and was presured into buying the dress. coming home all excited was totally suprising to the family but after seeing the photo of her in the dress we lead to tell her the truth about the dress it looked really bad. in all honesty. Crying and all upset about the outcome and demolishment of what the clerk had told her, she then calls the store asking if she could please get her money back or look at another dress. and the store clerk leads to tell her that she cant get her money back. from there the clerk said that she couldnt get her money back because they had altered it [but they only put pins in it] and it could not be returned. the clerk then said that she could come in and look at the other dresses so she set up an appointment for the following monday. On that monday my step mom went in and looked at the dress again and totally decided that she didnt like it and then the clerk said she couldnt look at the dresses or get her money back. even after the clerk had already said that she could look at the other dresses. we now my step mom that she shouldnt have bought the dress but should the clerk really have lied to her face and said it was pretty when she knew it wasnt. it is actually a law that they have to take it back within the 1st 48 hours and my step mom called within 38. Why would such a good wedding dress place that is sopose to make dreams come true want a bride unhappy??

Pros: georgeous dresses if you have the perfect 0 size body

Cons: sales people lie just to sale a dress, they dont care what the dress looks like on you

.

I had a wonderful experience at Enchanting Moments. The gowns I tried on were fabulous and I enjoyed working with the staff. While some might not believe that a shop full of couture gowns could actually exist in Fuquay, you should definitely make an appointment and give it a try before you make any sort of conclusions.

A FEW TIPS FOR THE SHOP OWNERS: The shop, while in a historic part of the old Fuquay area, could be in a better location. The lackluster exterior is very decieving and quite honestly, it really doesn't exemplify the lovely bridal gowns that are inside. It is disappointing that brides are not able to freely view the gowns and select ones to try on. They must rely on the staff to select things that they might like. I can understand this method helps protect the integrity of the gowns, but what the staff has to realize is that sometimes brides don't know what they want. Or, a bride has something in mind but if they see something else while perusing stock, they may fall in love with something else. It would be wonderful if they would display all of their gowns so that brides could choose. I can see how they might lose some sales simply because a bride never had the chance to see their "dream gown."

Don't let these things hinder you from visiting Enchanting Moments. It's worth your time - believe me.

2
★★★★☆

I had a wonderful experience at Enchanting Moments. The gowns I tried on were fabulous and I enjoyed working with the staff. While some might not believe that a shop full of couture gowns could actually exist in Fuquay, you should definitely make an appointment and give it a try before you make any sort of conclusions.

A FEW TIPS FOR THE SHOP OWNERS: The shop, while in a historic part of the old Fuquay area, could be in a better location. The lackluster exterior is very decieving and quite honestly, it really doesn't exemplify the lovely bridal gowns that are inside. It is disappointing that brides are not able to freely view the gowns and select ones to try on. They must rely on the staff to select things that they might like. I can understand this method helps protect the integrity of the gowns, but what the staff has to realize is that sometimes brides don't know what they want. Or, a bride has something in mind but if they see something else while perusing stock, they may fall in love with something else. It would be wonderful if they would display all of their gowns so that brides could choose. I can see how they might lose some sales simply because a bride never had the chance to see their "dream gown."

Don't let these things hinder you from visiting Enchanting Moments. It's worth your time - believe me.

Pros: Exquisite Garments, Good Parking, Pleasant Staff

Cons: Lackluster Location, Do Not Allow Full Perusal Of Inventory

.

my experience was mediocre. the shop is really hard to find, and if you're late for your appointment because you couldn't find it, the staff is none too pleased. even though they don't answer the phone when you call from the road to get directions. you do get personal one-on-one service and they have a large selection of unique gowns. overall though, nothing about it wow-ed me.

1
★★★☆☆

my experience was mediocre. the shop is really hard to find, and if you're late for your appointment because you couldn't find it, the staff is none too pleased. even though they don't answer the phone when you call from the road to get directions. you do get personal one-on-one service and they have a large selection of unique gowns. overall though, nothing about it wow-ed me.

Pros: personal service

Cons: hard to find, long drive

.

Start to finish Enchanting Moments was a great experience. I had read some of the reviews on this site and almost didn't shop here. I am so glad that I went to check it out for myself. My appointment was with Debbie, who is the buyer, and she found me a gown that could be ordered exactly like I wanted it and she kept it in my price range. I also bought my accessories, my bridesmaids, a rehearsal dress and my mom and mother in law found their dresses there. Vada did the alterations and all the dresses looked amazing. Alterations do cost extra but the cost is discussed on your first fitting appointment. The staff always knew my name and were very helpful.
I did have to leave messages to contact them, but they always called back by the end of the day. I guess every store gets mixed reviews but I would suggest checking this store out...I am extremely glad that I did!

2
★★★★★

Start to finish Enchanting Moments was a great experience. I had read some of the reviews on this site and almost didn't shop here. I am so glad that I went to check it out for myself. My appointment was with Debbie, who is the buyer, and she found me a gown that could be ordered exactly like I wanted it and she kept it in my price range. I also bought my accessories, my bridesmaids, a rehearsal dress and my mom and mother in law found their dresses there. Vada did the alterations and all the dresses looked amazing. Alterations do cost extra but the cost is discussed on your first fitting appointment. The staff always knew my name and were very helpful.
I did have to leave messages to contact them, but they always called back by the end of the day. I guess every store gets mixed reviews but I would suggest checking this store out...I am extremely glad that I did!

Pros: Beautiful Gowns that can be custom ordered, friendly staff, great service

Cons: none

.

I couldn't of asked for better service at Enchanting Moments - from the moment I made my appointment to the alterations. Everyone was so nice and friendly and made me feel special. I felt like a princess :)
I would recommend Enchanting Moments to everyone!! It's well worth the drive to Fuquay Varina to find your perfect gown! I couldn't be happier with my wedding dress.

2
★★★★★

I couldn't of asked for better service at Enchanting Moments - from the moment I made my appointment to the alterations. Everyone was so nice and friendly and made me feel special. I felt like a princess :)
I would recommend Enchanting Moments to everyone!! It's well worth the drive to Fuquay Varina to find your perfect gown! I couldn't be happier with my wedding dress.

.

What a wonderful time! I called for an appointment with Enchanting Moments and was greeted by a consultant that talked to me about everything I had envisioned about my wedding day. From our conversation she was able to help me find the most beautiful dress that was flattering to me as well as my budget. But this quality service didn't stop there. I was then scheduled for alterations and was even more overwhelmed by the knowledge of their alterations department. This business really does have so much to offer a bride from wedding dress, rehearsal dinners, engagement parties, dresses for Mom, and an alterations staff above all the rest. I would recommend Enchanting Moments to all brides looking for a great experience!!!

2
★★★★★

What a wonderful time! I called for an appointment with Enchanting Moments and was greeted by a consultant that talked to me about everything I had envisioned about my wedding day. From our conversation she was able to help me find the most beautiful dress that was flattering to me as well as my budget. But this quality service didn't stop there. I was then scheduled for alterations and was even more overwhelmed by the knowledge of their alterations department. This business really does have so much to offer a bride from wedding dress, rehearsal dinners, engagement parties, dresses for Mom, and an alterations staff above all the rest. I would recommend Enchanting Moments to all brides looking for a great experience!!!

.

After looking at dozens of gowns around Raleigh and Cary and finding only a few that I liked, I made an appointment at Enchanting Moments and Elizabeth helped me find "the" dress. It was perfect and I knew it the instant I put it on. Elizabeth was very talented at listening to what kinds of dresses I was interested in and then bringing out dresses that not only matched my requests, but also were very flattering to my body type. I really appreciated that they had larger sizes to try. Many other stores only carry size 6 or 8 samples (because there's no such thing as a size 12-14 bride!). Not only was Elizabeth great, but when it came to the alterations, Maura was incredible too. I was so happy with my entire experience at Enchanting Moments and would recommend it without any hesitation. My wedding was May 6th and I felt like a princess. Everyone loved the gown. Thank you Elizabeth and Maura for all you did to help me create my dream wedding!

2
★★★★★

After looking at dozens of gowns around Raleigh and Cary and finding only a few that I liked, I made an appointment at Enchanting Moments and Elizabeth helped me find "the" dress. It was perfect and I knew it the instant I put it on. Elizabeth was very talented at listening to what kinds of dresses I was interested in and then bringing out dresses that not only matched my requests, but also were very flattering to my body type. I really appreciated that they had larger sizes to try. Many other stores only carry size 6 or 8 samples (because there's no such thing as a size 12-14 bride!). Not only was Elizabeth great, but when it came to the alterations, Maura was incredible too. I was so happy with my entire experience at Enchanting Moments and would recommend it without any hesitation. My wedding was May 6th and I felt like a princess. Everyone loved the gown. Thank you Elizabeth and Maura for all you did to help me create my dream wedding!

Pros: Extremely talented staff, Beautiful wedding gowns

Cons: None

.

I had an appointment at 2pm. I arrived at 1:50pm. I sat there and waited until 2:30pm when a woman, who seemed to be the manager or maybe owner greeted me. I was with my mother and my best friend. This woman asked if I was "with these other women". She never introduced herself to them. She said, "sorry for having to wait". We were led back to this room where there were evening gowns and an aisle of discounted wedding dresses. We were not offered anything to drink. Other women were there trying on dresses too. This shop does nothing to make the bride feel special. In fact, customers are made to feel like they are doing the business a favor. While trying on dresses, they only have these small square boxes to stand upon. They hand you a cheap, dollar store type of mirror so you can attempt to see the back of the gown. They do not have 3-way mirrors there. The women working there do not make any comments on the dresses. They do not suggest what may look good for certain types of weddings. After being there for almost 2 1/2 hours we were still not offered a drink - not even water. They never made suggestions for accessories such as earrings, necklaces, etc. Very rude and unaccommodating. In fact this owner, manager was very rude and snapped at a few questions and suggestions made. I would not recommend this place unless a person knew that they were desperate and only wanted to check out the dresses. A bride should be made to feel like a princess while shopping for a dress. This is such a special time for a woman and her mother or special family member or friends. I wouldn't waste my time or money in this shop!

0
★☆☆☆☆

I had an appointment at 2pm. I arrived at 1:50pm. I sat there and waited until 2:30pm when a woman, who seemed to be the manager or maybe owner greeted me. I was with my mother and my best friend. This woman asked if I was "with these other women". She never introduced herself to them. She said, "sorry for having to wait". We were led back to this room where there were evening gowns and an aisle of discounted wedding dresses. We were not offered anything to drink. Other women were there trying on dresses too. This shop does nothing to make the bride feel special. In fact, customers are made to feel like they are doing the business a favor. While trying on dresses, they only have these small square boxes to stand upon. They hand you a cheap, dollar store type of mirror so you can attempt to see the back of the gown. They do not have 3-way mirrors there. The women working there do not make any comments on the dresses. They do not suggest what may look good for certain types of weddings. After being there for almost 2 1/2 hours we were still not offered a drink - not even water. They never made suggestions for accessories such as earrings, necklaces, etc. Very rude and unaccommodating. In fact this owner, manager was very rude and snapped at a few questions and suggestions made. I would not recommend this place unless a person knew that they were desperate and only wanted to check out the dresses. A bride should be made to feel like a princess while shopping for a dress. This is such a special time for a woman and her mother or special family member or friends. I wouldn't waste my time or money in this shop!

.

I had an appt. at EM this past weekend. Karen was a delight. She listened to every word I said. Offered me gowns that were within my price,(under 2,000),talked to me about why things cost what they do, MOST IMPORTANTLY,without making me think they were out of my reach. NEVER presssured me. I am larger, so this wasn't easy for me. I'll be buying my dress at the end of March. WHOOPEE!

2
★★★★★

I had an appt. at EM this past weekend. Karen was a delight. She listened to every word I said. Offered me gowns that were within my price,(under 2,000),talked to me about why things cost what they do, MOST IMPORTANTLY,without making me think they were out of my reach. NEVER presssured me. I am larger, so this wasn't easy for me. I'll be buying my dress at the end of March. WHOOPEE!

Pros: kind, listened, plus sizes

.

My entire experience at Enchanting Moments has been a total nightmare, and I actually purchased a dress from them. All they care about is getting your money, and once they do, they treat you like dirt. Every member of their staff is very condescending and agressive. They don't listen to a word you say. I have been deceived and lied too by this store. They ruined my wedding dress and refused to give me a refund for it. I haven't even taken it out of the store. Think twice before going to this shop and think even harder before you give them any money! Warn your friends!

0
★☆☆☆☆

My entire experience at Enchanting Moments has been a total nightmare, and I actually purchased a dress from them. All they care about is getting your money, and once they do, they treat you like dirt. Every member of their staff is very condescending and agressive. They don't listen to a word you say. I have been deceived and lied too by this store. They ruined my wedding dress and refused to give me a refund for it. I haven't even taken it out of the store. Think twice before going to this shop and think even harder before you give them any money! Warn your friends!

Cons: Everything, Horrible Attitude, Incompetent

.

This place is a little stuffy. You need an appointment so don't just stop in. They do a very nice selection of wedding gowns and stuff. It is a little pricey though so be careful you don't spend all of your money. I would go and look around, it can't hurt and you might find something you like.

4
★★★★☆

This place is a little stuffy. You need an appointment so don't just stop in. They do a very nice selection of wedding gowns and stuff. It is a little pricey though so be careful you don't spend all of your money. I would go and look around, it can't hurt and you might find something you like.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I used Enchanting Moments for my bridal gown shop after going with my sister to purchase hers 4 years ago. My sister and I both had lovely experiences there. The staff made us feel very important and comfortable. The selections of dresses were made with us in mind, and we both liked having a professional staff helping us decide which style flattered each of us.

2
★★★★★

I used Enchanting Moments for my bridal gown shop after going with my sister to purchase hers 4 years ago. My sister and I both had lovely experiences there. The staff made us feel very important and comfortable. The selections of dresses were made with us in mind, and we both liked having a professional staff helping us decide which style flattered each of us.

Pros: Individual attention, Lovely atmosphere, Well-trained staff

.

I was warned before I went to Enchanting Moments. I should have listened. I found the perfect wedding dress at a trunk show but should have run with the dress once it was delivered. I had nothing but bad experiences and rude attitudes during the alteration process (my mom was even insulted). The veil I ordered didn't come as I had specified and then I was blamed for it (as if I put through the order). And my dress was not pressed well when the alterations were complete. I was told it was due to the type of fabric. I took it somewhere else to have it pressed again before the wedding & it looked amazing after that pressing. I would NEVER recommend Enchanting Moments. You may find your dream dress but you will not have dreamy service and isn't that what your wedding should be all about?

0
★☆☆☆☆

I was warned before I went to Enchanting Moments. I should have listened. I found the perfect wedding dress at a trunk show but should have run with the dress once it was delivered. I had nothing but bad experiences and rude attitudes during the alteration process (my mom was even insulted). The veil I ordered didn't come as I had specified and then I was blamed for it (as if I put through the order). And my dress was not pressed well when the alterations were complete. I was told it was due to the type of fabric. I took it somewhere else to have it pressed again before the wedding & it looked amazing after that pressing. I would NEVER recommend Enchanting Moments. You may find your dream dress but you will not have dreamy service and isn't that what your wedding should be all about?

Cons: bad service, bad attitudes, no photos allowed

.

Don't waste your time or your money - worst experience I have ever had!!!!!! They are dishonest and stuck up - for absolutely NO REASON - My experience would have been easier and less stressful if I had made the dress myself - I don't have the slightest clue how to sew - If that tells you anything! Employees and expertise are all a crock! GO ELSEWHERE!!!!!!!

0
★☆☆☆☆

Don't waste your time or your money - worst experience I have ever had!!!!!! They are dishonest and stuck up - for absolutely NO REASON - My experience would have been easier and less stressful if I had made the dress myself - I don't have the slightest clue how to sew - If that tells you anything! Employees and expertise are all a crock! GO ELSEWHERE!!!!!!!

Pros: none, none, none

Cons: unprofessional, stuck-up, rude

.

By having an appointment, I had Elizabeths undivided attention. It was nice to have someone completely focused on me and my event (it was a charity ball). She spent time finding out what the event was about AND my personality, then directed me to outfits that would be perfect for both.

I had a lot of outfits and price ranges to choose from. Though I was willing to spend much more, she found a 2-piece that was very reasonable and looked great. Elizabeth also went on to suggest accessories and shoes based on what I already had, easy but elegant hairstyles I could do myself, and styles of underthings I needed (and hadnt thought about!) and the best places to get them. And when my date saw me, his jaw dropped.

Whats more, Ive been able to wear it several different events. How many formals can you say that about?

2
★★★★★

By having an appointment, I had Elizabeths undivided attention. It was nice to have someone completely focused on me and my event (it was a charity ball). She spent time finding out what the event was about AND my personality, then directed me to outfits that would be perfect for both.

I had a lot of outfits and price ranges to choose from. Though I was willing to spend much more, she found a 2-piece that was very reasonable and looked great. Elizabeth also went on to suggest accessories and shoes based on what I already had, easy but elegant hairstyles I could do myself, and styles of underthings I needed (and hadnt thought about!) and the best places to get them. And when my date saw me, his jaw dropped.

Whats more, Ive been able to wear it several different events. How many formals can you say that about?

.

I had a wonderful experience at Enchanting Moments! There were dresses pre-selected just for me when I arrived for my appointment! Each one was in my size and the lady was on stand by to discuss alterations if needed throughout my fitting! The environment was warm and inviting and I was made to feel like a million dollars without having to spend it! My experience was fabulous and fun! The quality and style of each dress was unique and beautiful and priced reasonable! HIGHLY recommended!!!

2
★★★★★

I had a wonderful experience at Enchanting Moments! There were dresses pre-selected just for me when I arrived for my appointment! Each one was in my size and the lady was on stand by to discuss alterations if needed throughout my fitting! The environment was warm and inviting and I was made to feel like a million dollars without having to spend it! My experience was fabulous and fun! The quality and style of each dress was unique and beautiful and priced reasonable! HIGHLY recommended!!!

 

Wait, you're the expert.

If you've been to or used Enchanting Moments Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review