Garner Appliance & America's Mattress Gallery

★★★★☆
  • 875 Highway 70 W

    Garner, NC 27529

    Map & Directions
  • 919-772-3757

4.4583 24
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I have never been so discussed with a store or appliances that I purchased. The whirlpool products are deficient from the factory the frig 2200+ dollars never worked right from day one, then less than a 1 1/2 yrs the dishwasher quit over

3
★★★★★

I have never been so discussed with a store or appliances that I purchased. The whirlpool products are deficient from the factory the frig 2200+ dollars never worked right from day one, then less than a 1 1/2 yrs the dishwasher quit over

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Napoleon Grill Purchase\r
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Napoleon grills are very expensive and hard to find in rural NC but Garner TV and Appliance sales them!. They even have a decent supply of units to look at but... don't expect to get one in a hurry. I was

3
★★★★★

Napoleon Grill Purchase\r
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Napoleon grills are very expensive and hard to find in rural NC but Garner TV and Appliance sales them!. They even have a decent supply of units to look at but... don't expect to get one in a hurry. I was

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Warning - This business appears to not carry liability insurance\r
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I purchases a washer/dryer combination from Garner TV in June of 2011. I went all the way with the 5 year service contract, professional installation,etc. \r
The units

3
★★★★★

Warning - This business appears to not carry liability insurance\r
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I purchases a washer/dryer combination from Garner TV in June of 2011. I went all the way with the 5 year service contract, professional installation,etc. \r
The units

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Very poor - delivered a refrigerator with missing parts. Appliance is substandard with very little space inside, and awkward shelving, and lacking meat drawer. Neglected to hook up properly, and even after several weeks, still have not received missing parts that were promised.

1
★☆☆☆☆

Very poor - delivered a refrigerator with missing parts. Appliance is substandard with very little space inside, and awkward shelving, and lacking meat drawer. Neglected to hook up properly, and even after several weeks, still have not received missing parts that were promised.

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We have been using them since we opened our business. Many times they have helped us out with washer/dryers when ours broke and even got them to us same day. Our animal hospital goes through alot of laundry each day and to not have a

3
★★★★★

We have been using them since we opened our business. Many times they have helped us out with washer/dryers when ours broke and even got them to us same day. Our animal hospital goes through alot of laundry each day and to not have a

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Several years ago I bought my Toshiba LCD television at Garner TV & Appliance. It was a pretty good deal and I got good service.

After we bought a new house, I went back to buy a refrigerator - the only appliance the builder didn't

3
★★★★★

Several years ago I bought my Toshiba LCD television at Garner TV & Appliance. It was a pretty good deal and I got good service.

After we bought a new house, I went back to buy a refrigerator - the only appliance the builder didn't

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My wife and I used Garner TV & Appliance back in June of 2009 to select and upgrade our appliances. Our builder was already working with them so we didn't shop around. At that time I found their staff helpful and informative.

3
★★★★★

My wife and I used Garner TV & Appliance back in June of 2009 to select and upgrade our appliances. Our builder was already working with them so we didn't shop around. At that time I found their staff helpful and informative.

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Our experience with Garner TV & Appliances have been positive. Their prices are competitive and the salesmen are knowledgeable and friendly. Their deliverymen were professional, thorough, and careful. We have used them in the past and the repairmen they recommend are also excellent. Stop there first even if you find a better price at a box store- give them a chance to match or come close for the service is much better than elsewhere.

4
★★★★☆

Our experience with Garner TV & Appliances have been positive. Their prices are competitive and the salesmen are knowledgeable and friendly. Their deliverymen were professional, thorough, and careful. We have used them in the past and the repairmen they recommend are also excellent. Stop there first even if you find a better price at a box store- give them a chance to match or come close for the service is much better than elsewhere.

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Our experience with Garner TV & Appliances have been positive. Their prices are competitive and the salesmen are knowledgeable and friendly. Their deliverymen were professional, thorough, and careful. We have used them in the past and the

3
★★★★★

Our experience with Garner TV & Appliances have been positive. Their prices are competitive and the salesmen are knowledgeable and friendly. Their deliverymen were professional, thorough, and careful. We have used them in the past and the

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This visit was for the purchase of a washer and dryer from the Garner TV and Appliance North Raleigh store located at Plantation Center Drive near the exit of 540 and Capital Boulevard.\r
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The atmosphere created by Chip Johnson as soon

3
★★★★★

This visit was for the purchase of a washer and dryer from the Garner TV and Appliance North Raleigh store located at Plantation Center Drive near the exit of 540 and Capital Boulevard.\r
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The atmosphere created by Chip Johnson as soon

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Customer Gavaghan:

Not a single word you have written in this review is true. Shame on you!

To our customers reading this review:

This customer purchased a Sharp Microwave oven around August of 2010. At the customer's request we set

3
★★★★★

Customer Gavaghan:

Not a single word you have written in this review is true. Shame on you!

To our customers reading this review:

This customer purchased a Sharp Microwave oven around August of 2010. At the customer's request we set

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WORST CUSTOMER SERVICE! Sales people are wonderful when you spend money and buy the appliances!!! Then if you have trouble with your product, they are NO WHERE TO BE FOUND!!! Have waited over 1 month now and the appliance is still NOT

3
★★★★★

WORST CUSTOMER SERVICE! Sales people are wonderful when you spend money and buy the appliances!!! Then if you have trouble with your product, they are NO WHERE TO BE FOUND!!! Have waited over 1 month now and the appliance is still NOT

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As I read some of the bad reviews, I think it is a shame that people are able to disparage the company without the company giving their side. As we know, there are always two sides to every situation. I can only give my side and that is that I have dealt with Garner TV since 1985, buying appliances for several houses as recent as last year. They have always treated me with fairness in pricing and in follow up on warranty issues. They are competitive with the big box stores but give the personal touch of the true independent family owned business. I would highly recommend them!

5
★★★★★

As I read some of the bad reviews, I think it is a shame that people are able to disparage the company without the company giving their side. As we know, there are always two sides to every situation. I can only give my side and that is that I have dealt with Garner TV since 1985, buying appliances for several houses as recent as last year. They have always treated me with fairness in pricing and in follow up on warranty issues. They are competitive with the big box stores but give the personal touch of the true independent family owned business. I would highly recommend them!

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This is without a doubt the best place to purchase any appliance or tv. I furnished my house over 12 years ago with this local, family owned business! Now I am upgrading several appliances and would trust only this business to assist me.

3
★★★★★

This is without a doubt the best place to purchase any appliance or tv. I furnished my house over 12 years ago with this local, family owned business! Now I am upgrading several appliances and would trust only this business to assist me.

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I purchased all my appliances from Garner TV & Appliance 10+ years ago when my new home was built. Recently, I put new wood floors in my kitchen and was ready to have them finished. I needed to move the refrigerator and stove into the dining room while this was being done. I did not want to destroy the hardwood floors in my dining room during this process. I needed someone who knew what they were doing.

I visited Garner TV & Appliance and stated that I had an unusual request and quick timeframe. I explained I needed someone to come the next morning to move the appliances and return in one week to move them back.

Garner TV did exactly what I needed and for a reasonable price. I cannot say enough good things about them! Excellent service and support!

2
★★★★★

I purchased all my appliances from Garner TV & Appliance 10+ years ago when my new home was built. Recently, I put new wood floors in my kitchen and was ready to have them finished. I needed to move the refrigerator and stove into the dining room while this was being done. I did not want to destroy the hardwood floors in my dining room during this process. I needed someone who knew what they were doing.

I visited Garner TV & Appliance and stated that I had an unusual request and quick timeframe. I explained I needed someone to come the next morning to move the appliances and return in one week to move them back.

Garner TV did exactly what I needed and for a reasonable price. I cannot say enough good things about them! Excellent service and support!

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I am writing because I was in the market to remodel my kitchen so I went to my local hometown dealer...Garner TV & Appliance. It was a great beginning as I was greated by two lovely ladies at the front of the store. I was next approached by a sales lady I believe her name was Rita. The saleslady was very polite and appeared to know her appliances however throughout her sales pitch and presentation of the showroom and what she had to offer we were rudely interrupted multiple times by what appeared to be her small children who were running amuck. It was absolutely rude for a professional bussiness woman to conduct business while constantly getting interrupted by 3 small children. And I love children but they DO NOT belong in the work place. I know Garner TV has built their reputation toward a family business. But I was ready to buy and give back to a company that gives so much but honestly must admit that I was so ready to leave and take my business and money elsewhere to a company that directed their attention on my appliance needs. I'm a mother myself and there is a time and a place to be a mother and to do a job. I was shocked that a company would allow one of their employees to bring their children to work and allow them to run wild. I would be afraid of them hurting themselves...let alone she has to be embarrassed with the interruptions and her inability to concentrate on her job which is to sell. I would highly recommend that this lady should either stay at home and focus on her children or pay a babysitter. If I ever decide to try Garner TV again I hope to get another salesperson. Let me add that I was not looking for one inexpensive appliance.....I went elsewhere and bought $14000.00 worth of appliances.

0
★☆☆☆☆

I am writing because I was in the market to remodel my kitchen so I went to my local hometown dealer...Garner TV & Appliance. It was a great beginning as I was greated by two lovely ladies at the front of the store. I was next approached by a sales lady I believe her name was Rita. The saleslady was very polite and appeared to know her appliances however throughout her sales pitch and presentation of the showroom and what she had to offer we were rudely interrupted multiple times by what appeared to be her small children who were running amuck. It was absolutely rude for a professional bussiness woman to conduct business while constantly getting interrupted by 3 small children. And I love children but they DO NOT belong in the work place. I know Garner TV has built their reputation toward a family business. But I was ready to buy and give back to a company that gives so much but honestly must admit that I was so ready to leave and take my business and money elsewhere to a company that directed their attention on my appliance needs. I'm a mother myself and there is a time and a place to be a mother and to do a job. I was shocked that a company would allow one of their employees to bring their children to work and allow them to run wild. I would be afraid of them hurting themselves...let alone she has to be embarrassed with the interruptions and her inability to concentrate on her job which is to sell. I would highly recommend that this lady should either stay at home and focus on her children or pay a babysitter. If I ever decide to try Garner TV again I hope to get another salesperson. Let me add that I was not looking for one inexpensive appliance.....I went elsewhere and bought $14000.00 worth of appliances.

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Our 2 year old TV was hit by lighting. Even though The TV was beyond repair Garner TV provided us with a temporary unit until we could settle up with Insurance Company. The new TV was installed and all services restored back.

Thanks Garner TV for the great Customer Service!!

2
★★★★★

Our 2 year old TV was hit by lighting. Even though The TV was beyond repair Garner TV provided us with a temporary unit until we could settle up with Insurance Company. The new TV was installed and all services restored back.

Thanks Garner TV for the great Customer Service!!

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Over the past 10 years we have purchase several appliances from them. It has been about 3 years since our last purchase. We have purchased: washer, dryer, (GE Harmony: Love them!) dishwashers, microwaves, stoves, and ovens. They have a nice showroom and carry quality kitchen appliances. We have shopped other stores and then returned to Garner tv to find more competitive pricing. They were honest when helping us chose the right appliances: value vs. cost. We did look for a tv there but found their brand selection was limited. We always request Amgad or Rita to help us. I am not familiar with other sales people.

2
★★★★★

Over the past 10 years we have purchase several appliances from them. It has been about 3 years since our last purchase. We have purchased: washer, dryer, (GE Harmony: Love them!) dishwashers, microwaves, stoves, and ovens. They have a nice showroom and carry quality kitchen appliances. We have shopped other stores and then returned to Garner tv to find more competitive pricing. They were honest when helping us chose the right appliances: value vs. cost. We did look for a tv there but found their brand selection was limited. We always request Amgad or Rita to help us. I am not familiar with other sales people.

Pros: Family owned and operated, competitive pricing

Cons: TV selection is limited

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Spent over $10,000 at this store. Salesperson was so happy to take our money. Promised us quality and service long after purchase if any problems were to arise. Many problems with brand new refrigerator. Tried to contact salesperson several times and he has yet to return any of our calls. Never heard from him again. We have already had 3 service calls on our refrigerator and it is still not fixed. Garner tv and appliance said they cannot take this piece of garbage back and replace because then they would be stuck with it. So now we are stuck with it. Dealing with this company has turned out to be a very sickening ordeal. I don't know how they are able to treat their customers like they do and still stay in business.

0
★☆☆☆☆

Spent over $10,000 at this store. Salesperson was so happy to take our money. Promised us quality and service long after purchase if any problems were to arise. Many problems with brand new refrigerator. Tried to contact salesperson several times and he has yet to return any of our calls. Never heard from him again. We have already had 3 service calls on our refrigerator and it is still not fixed. Garner tv and appliance said they cannot take this piece of garbage back and replace because then they would be stuck with it. So now we are stuck with it. Dealing with this company has turned out to be a very sickening ordeal. I don't know how they are able to treat their customers like they do and still stay in business.

Pros: large selection

Cons: No customer support after they take your money.

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We bought a Viking refrigerator from Garner in Feb 06. The first was a lemon (cracked internally) and was replaced by Hadco (Garner's Extended Warranty Service). The second NEW Viking refrigerator was delivered in April of 09. On the day of installation, it needed a new compressor, a new fan and new doors. (Remember, this was a new fridge!) We asked Hadco if they would replace the new fridge as it was broken upon arrival but they refused.
Six months later, every part of the fridge has been replaced and it has caused damage to our wood floors as we have experienced several weeks of water leaking from it. Hadco's Suzanne Diaz explained that the only way for Viking refrigerators to be replaced is if it is "not fixable", such as the cracking of our first lemon refrigerator. She assured us that there were no exceptions. Dealing with Hadco and Viking has been a nightmare to say the least.

We asked Garner if they would exchange this refrigerator out for us however their manager, Randy Pleasant, would not stand behind the product either. He explained that he doesn't sell Viking any more nor does he work with Hadco. We are now stuck with an almost $5,000.00 refrigerator that is continually breaking down. We find it very telling that Garner, Hadco and Viking turned a blind eye to this issue. We would never purchase a Viking Refrigerator again and we will never turn to Garner TV and Appliance to purchase any other appliance need we may have in the future. Buyer Beware!

1
★☆☆☆☆

We bought a Viking refrigerator from Garner in Feb 06. The first was a lemon (cracked internally) and was replaced by Hadco (Garner's Extended Warranty Service). The second NEW Viking refrigerator was delivered in April of 09. On the day of installation, it needed a new compressor, a new fan and new doors. (Remember, this was a new fridge!) We asked Hadco if they would replace the new fridge as it was broken upon arrival but they refused.
Six months later, every part of the fridge has been replaced and it has caused damage to our wood floors as we have experienced several weeks of water leaking from it. Hadco's Suzanne Diaz explained that the only way for Viking refrigerators to be replaced is if it is "not fixable", such as the cracking of our first lemon refrigerator. She assured us that there were no exceptions. Dealing with Hadco and Viking has been a nightmare to say the least.

We asked Garner if they would exchange this refrigerator out for us however their manager, Randy Pleasant, would not stand behind the product either. He explained that he doesn't sell Viking any more nor does he work with Hadco. We are now stuck with an almost $5,000.00 refrigerator that is continually breaking down. We find it very telling that Garner, Hadco and Viking turned a blind eye to this issue. We would never purchase a Viking Refrigerator again and we will never turn to Garner TV and Appliance to purchase any other appliance need we may have in the future. Buyer Beware!

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Business Response:

As a business owner it's very disheartening to read such a bad review from any customer but especially a customer we've worked so hard to help. I personally worked with Ms. Peggy P. and know she is a very nice person but probably wrote this review at a time of frustration and anger. Let me assure any potential customer reading this review that we at Garner TV and Appliance did everything we could with Hadco (the distributor of Viking products) to have the refrigerator exchanged or returned. We must follow their warranty procedures and work with authorized service for this to happen as with any manufacture, not just Viking. After following the necessary steps, we were able to get the customer the credit they wanted. Also, let me add that the customer did get a new refrigerator of a different brand from Garner TV and Appliance.
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When we need anything repaired or need to find an inexpensive item, this is the place we go to! We will soon be getting a new washer and dryer from here, when we have to return the current ones we have now.

5
★★★★★

When we need anything repaired or need to find an inexpensive item, this is the place we go to! We will soon be getting a new washer and dryer from here, when we have to return the current ones we have now.

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We have purchased a few small things from this business and they have always had what we were looking for. Their service personal is good, but did nothing to go above and beyond. Prices are comparable to other stores. They do keep a lot in stock so it is pretty easy to get what you are looking for.

3
★★★☆☆

We have purchased a few small things from this business and they have always had what we were looking for. Their service personal is good, but did nothing to go above and beyond. Prices are comparable to other stores. They do keep a lot in stock so it is pretty easy to get what you are looking for.

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We purchased new construction, so we needed all new appliances. Garner had all of the top name brands and their prices were very reasonable. Their sales people are great and they take more time with you than the big box stores. I have heard that many of the local builders get their appliances there. I can't attest to their other electronics, but definitely check them out for appliances.

4
★★★★☆

We purchased new construction, so we needed all new appliances. Garner had all of the top name brands and their prices were very reasonable. Their sales people are great and they take more time with you than the big box stores. I have heard that many of the local builders get their appliances there. I can't attest to their other electronics, but definitely check them out for appliances.

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I purchased a number of new appliances from Garner TV for my new kitchen. Unfortunately half of the items were delivered in damaged condition by the delivery folks from Garner TV who did not check the condition of the appliances. Replacing the items has been almost impossible because the store seems unwiling or unable to get new appliances or parts to me. It has been over two months and I am still trying to get one appliance repaired or replaced. I would not recommend purchasing appliances from Garner TV unless you check and install the appliances immediately and are ready to get involved in a long dispute to fix anything that isn't working on day one. The ownership of the store may have changed and this may have something to do with the situation since Garner used to have a good reputation and that's why I went there to begin with. It's too bad because I had wanted to give my business to a small independent local store, but that turned out to be a big mistake in this case.

0
★☆☆☆☆

I purchased a number of new appliances from Garner TV for my new kitchen. Unfortunately half of the items were delivered in damaged condition by the delivery folks from Garner TV who did not check the condition of the appliances. Replacing the items has been almost impossible because the store seems unwiling or unable to get new appliances or parts to me. It has been over two months and I am still trying to get one appliance repaired or replaced. I would not recommend purchasing appliances from Garner TV unless you check and install the appliances immediately and are ready to get involved in a long dispute to fix anything that isn't working on day one. The ownership of the store may have changed and this may have something to do with the situation since Garner used to have a good reputation and that's why I went there to begin with. It's too bad because I had wanted to give my business to a small independent local store, but that turned out to be a big mistake in this case.

Pros: Selection

Cons: Lack of quality control, inability or unwillingness to fix any problems

 

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