Blockbuster Video

★★★☆☆
  • 315 Greenville Blvd SE Ste 92559

    Greenville, NC 27858

    Map & Directions
  • 252-355-4953

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81 Jameson Ln # A Greenville, AL

2.6667 3
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I have to say as a very regular customer , I think their attitudes and customer service are just the absolute worst. Even the managers are just barely friendly and even that seems really, really hostile. You'll get a heavy dose of eye -rolling or just completely ignoring you if you go ask for a specific new release or the possibility of a copy being in their "stack" at the register. Don't expect any of the extra employees to come to the checkout when the line gets long or there is a problem holding up the flow - their first priority is not customer service but whatever menial task they are set upon at the moment. The employees and mangers very often bicker with each other in front of customers and as far as I am concerned they should really skip that "no will to live" - "Welcome to Blockbuster" - trust me you will not feel very welcome. Several times I have waited in line for the one attendant at the checkout to finish a long ordeal with a telephone customer and then type an epic novel with absolutely no acknowledgement of my existence at all - and no eye contact thru the entire transaction. I can't transfer my movie pass to another location so I just have to enjoy these fine folks in the pursuit of entertainment, sigh.

3
★★★☆☆

I have to say as a very regular customer , I think their attitudes and customer service are just the absolute worst. Even the managers are just barely friendly and even that seems really, really hostile. You'll get a heavy dose of eye -rolling or just completely ignoring you if you go ask for a specific new release or the possibility of a copy being in their "stack" at the register. Don't expect any of the extra employees to come to the checkout when the line gets long or there is a problem holding up the flow - their first priority is not customer service but whatever menial task they are set upon at the moment. The employees and mangers very often bicker with each other in front of customers and as far as I am concerned they should really skip that "no will to live" - "Welcome to Blockbuster" - trust me you will not feel very welcome. Several times I have waited in line for the one attendant at the checkout to finish a long ordeal with a telephone customer and then type an epic novel with absolutely no acknowledgement of my existence at all - and no eye contact thru the entire transaction. I can't transfer my movie pass to another location so I just have to enjoy these fine folks in the pursuit of entertainment, sigh.

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Not to go on a rant about blockbuster, as I was a happy employee for a couple summers and am enrolled in the Online service the company offers, but the in store service is absolutely horrible. While the store is extremely busy, it seems that some workers and one of the night managers takes in great joy in making for a bad experience.

If you can get assistance, you get a half-hearted attempt (especially in seeing if a movie is available). Though they do include a free "rolling of the eyes" or labored sigh with your question. I understand that they get some interesting questions and customers, but if you are being nice, they could at least be a little friendly back. This store seems to have a problem with working out problems in an amenable way. There are workers that are cheerful and helpful, I just have not met many of them at night when I go. I would be able to accept this better if the negativity didn't come from the managers i have seen! They can be the worst at customer service.

I will go out of my way to the smaller blockbuster in town to get better quality service.

PROS: size and selection
CONS: customer service

1
★☆☆☆☆

Not to go on a rant about blockbuster, as I was a happy employee for a couple summers and am enrolled in the Online service the company offers, but the in store service is absolutely horrible. While the store is extremely busy, it seems that some workers and one of the night managers takes in great joy in making for a bad experience.

If you can get assistance, you get a half-hearted attempt (especially in seeing if a movie is available). Though they do include a free "rolling of the eyes" or labored sigh with your question. I understand that they get some interesting questions and customers, but if you are being nice, they could at least be a little friendly back. This store seems to have a problem with working out problems in an amenable way. There are workers that are cheerful and helpful, I just have not met many of them at night when I go. I would be able to accept this better if the negativity didn't come from the managers i have seen! They can be the worst at customer service.

I will go out of my way to the smaller blockbuster in town to get better quality service.

PROS: size and selection
CONS: customer service

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Blockbuster Video rents video games, consoles, dvds, etc. They get the lastest movies in when they come out. They also rent some older movies too. They have children's movies too. They sell snacks such as popcorn, ice cream bars, licorice, and more if you want to snack on something while you view your movie. What some people may not know is they sell previously owned games too that you can buy for a lower price.

4
★★★★☆

Blockbuster Video rents video games, consoles, dvds, etc. They get the lastest movies in when they come out. They also rent some older movies too. They have children's movies too. They sell snacks such as popcorn, ice cream bars, licorice, and more if you want to snack on something while you view your movie. What some people may not know is they sell previously owned games too that you can buy for a lower price.

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