Mt Airy Tire & Automotive

★★★☆☆
  • 1380 Carter St

    Mount Airy, NC 27030

    Map & Directions
  • 336-786-4137

About Mt Airy Tire & Automotive

Automotive

Automotive
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3.0 8
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Have always used MA Tire but something has changed with them in the last year, they are not up with customer service anymore! I had a bad swaying problem w my suv and took it to them, they said i needed shocks, so i paid for shocks, the swaying problem was worse! took it back and they told me i needed new tires! i knew something was up them so took it to local mechanic who told me i needed bushings replaced, bad. Now this is something that MAtire works on so they should have caught it, but instead tried to sell me tires! So bushings were replaced and discovered that when MA Tire put my shocks on they stripped several studs on my wheels, both sides. pretty much the icing on the cake, will never do business there again! so sad to end such a long relationship :(

1
★☆☆☆☆

Have always used MA Tire but something has changed with them in the last year, they are not up with customer service anymore! I had a bad swaying problem w my suv and took it to them, they said i needed shocks, so i paid for shocks, the swaying problem was worse! took it back and they told me i needed new tires! i knew something was up them so took it to local mechanic who told me i needed bushings replaced, bad. Now this is something that MAtire works on so they should have caught it, but instead tried to sell me tires! So bushings were replaced and discovered that when MA Tire put my shocks on they stripped several studs on my wheels, both sides. pretty much the icing on the cake, will never do business there again! so sad to end such a long relationship :(

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Went there the other day and the service was great! I have never understood why people thought they can fix everything! This is a tire store! I will always be a loyal customer to them!

5
★★★★★

Went there the other day and the service was great! I have never understood why people thought they can fix everything! This is a tire store! I will always be a loyal customer to them!

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I used to go to Mt. Airy Tire for everything....until now. I am highly dissatisfied with the people right now.
I have a huge issue as of right now with my vehicle and if they do not fix it...I will give you guys more details. However, if they do make things right,....I will also tell everyone they made things right. Gosh,...I hope so!!! I took my car for tire problems and went to pick it up, and can't even drive it off the lot!!!! Gosh I hope they fix it....

1
★☆☆☆☆

I used to go to Mt. Airy Tire for everything....until now. I am highly dissatisfied with the people right now.
I have a huge issue as of right now with my vehicle and if they do not fix it...I will give you guys more details. However, if they do make things right,....I will also tell everyone they made things right. Gosh,...I hope so!!! I took my car for tire problems and went to pick it up, and can't even drive it off the lot!!!! Gosh I hope they fix it....

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My family has always been customers of Mt. Airy Tire. But that has now changed and I believe that everyone who lives in or near the area of Mt. Airy tire should know that the services they used to offer are no longer part of their business plan as they have decided that making money at the price of losing customers is a better way of doing business.

My mother purchased a set of tires for my car approximately 2 years ago due to the fact that I had been in an accident and was put on disability and have to use a wheelchair. She actually spoke to the salesman at Mt. Airy Tire and explained to the man that she wanted to buy a better tire so the tires could get a better life out of them. So she purchased a more expensive tire due to the salesmans recommendations. Then I have taken the car to Mt. Airy Tire every 5000 miles or less and have had them rotated but now the tires are getting balled and they have just now reached 30,000 miles on the tires. These tires were supposed to get at least 65,000 miles on them too. I have been trying to get Mt. Airy Tire to take care of the problem with the tires wearing out too soon even though I have done my part and they have no intentions of making good on the warranty of the tires but were actually trying to sell me new tires even before looking at the tires on my car. I have also had 3 other reputable mechanics to look at my tires and each have stated and are willing to back up the statement that the tires have worn out much sooner than they should have and that they have worn out straight across, that the car has not been out of line & there is nothing I have done wrong according to the warranty of the tires but Mt. Airy Tire has not backed up their product once again. This time it was the tires but before the tires, I purchased brakes for my previous car and the brakes had a 24 month/lifetime warranty for the brakes and at 24 months 1 week, less than 3000 miles the brakes went bad and even though I had not driven the car due to me being in an accident they would not back up their work.
Not only am I upset, after talking to other people I know who have been customers with Mt. Airy Tire are no longer their customers b/c they have had problems with their service too. I will not give the business another opportunity to take advantage of me and I will tell everyone I know not to shop at this place of business! YOU WILL NOT GET WHAT YOU PAY FOR AT ALL!!!!

1
★☆☆☆☆

My family has always been customers of Mt. Airy Tire. But that has now changed and I believe that everyone who lives in or near the area of Mt. Airy tire should know that the services they used to offer are no longer part of their business plan as they have decided that making money at the price of losing customers is a better way of doing business.

My mother purchased a set of tires for my car approximately 2 years ago due to the fact that I had been in an accident and was put on disability and have to use a wheelchair. She actually spoke to the salesman at Mt. Airy Tire and explained to the man that she wanted to buy a better tire so the tires could get a better life out of them. So she purchased a more expensive tire due to the salesmans recommendations. Then I have taken the car to Mt. Airy Tire every 5000 miles or less and have had them rotated but now the tires are getting balled and they have just now reached 30,000 miles on the tires. These tires were supposed to get at least 65,000 miles on them too. I have been trying to get Mt. Airy Tire to take care of the problem with the tires wearing out too soon even though I have done my part and they have no intentions of making good on the warranty of the tires but were actually trying to sell me new tires even before looking at the tires on my car. I have also had 3 other reputable mechanics to look at my tires and each have stated and are willing to back up the statement that the tires have worn out much sooner than they should have and that they have worn out straight across, that the car has not been out of line & there is nothing I have done wrong according to the warranty of the tires but Mt. Airy Tire has not backed up their product once again. This time it was the tires but before the tires, I purchased brakes for my previous car and the brakes had a 24 month/lifetime warranty for the brakes and at 24 months 1 week, less than 3000 miles the brakes went bad and even though I had not driven the car due to me being in an accident they would not back up their work.
Not only am I upset, after talking to other people I know who have been customers with Mt. Airy Tire are no longer their customers b/c they have had problems with their service too. I will not give the business another opportunity to take advantage of me and I will tell everyone I know not to shop at this place of business! YOU WILL NOT GET WHAT YOU PAY FOR AT ALL!!!!

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I have dealt with mt.airy tire several times for different things and have always been happ with the quality of service and no i'm not just say ing this just because i have a friend who works there in about a month i will go there again and get a new set of tires they are the best place in town.

5
★★★★★

I have dealt with mt.airy tire several times for different things and have always been happ with the quality of service and no i'm not just say ing this just because i have a friend who works there in about a month i will go there again and get a new set of tires they are the best place in town.

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Even when I wasn't living in the area, I started using Mount Airy Tire and Automotive when I needed tire service. It started when my father insisted we go when I needed new tires. I had been saving for tires at the prices that I was used to paying where I lived, but was sure a small town store could never beat them. I was so wrong! The prices were great and the service was faster than what I was used to!

Since I have moved to the Mount Airy area, I have used Mount Airy Tire several times, and have been very happy with the service level they provide, as well as the prices they charge.

Recently on a Friday morning, I hit a bad spot in the road, denting and expensive rim and deflating my tire. I had places to be on Saturday morning, but didn't want to drive long on my dinky spare, so I called on the off chance that they could work me in Friday afternoon. Even though I couldn't make it in until just before their official closing time, the nice folks at Mount Airy Tire told me to come in, anyway. They cautioned that the rim was bad enough that they might not be able to fix it without causing a crack to form (it was so badly dented they were surprised it didn't already have a crack), but several people all worked on it, and got it fixed! I was saved the expense of replacing the rim, and they even insisted on putting the tire back on for me. Again, the cost was most reasonable, as well!

CAUTION: The waiting room is very small and often smoke-filled. I'm allergic to smoke, so that means I often end up waiting outside, no matter what the weather. This is the only complaint I have about Mount Airy Tire!

4
★★★★☆

Even when I wasn't living in the area, I started using Mount Airy Tire and Automotive when I needed tire service. It started when my father insisted we go when I needed new tires. I had been saving for tires at the prices that I was used to paying where I lived, but was sure a small town store could never beat them. I was so wrong! The prices were great and the service was faster than what I was used to!

Since I have moved to the Mount Airy area, I have used Mount Airy Tire several times, and have been very happy with the service level they provide, as well as the prices they charge.

Recently on a Friday morning, I hit a bad spot in the road, denting and expensive rim and deflating my tire. I had places to be on Saturday morning, but didn't want to drive long on my dinky spare, so I called on the off chance that they could work me in Friday afternoon. Even though I couldn't make it in until just before their official closing time, the nice folks at Mount Airy Tire told me to come in, anyway. They cautioned that the rim was bad enough that they might not be able to fix it without causing a crack to form (it was so badly dented they were surprised it didn't already have a crack), but several people all worked on it, and got it fixed! I was saved the expense of replacing the rim, and they even insisted on putting the tire back on for me. Again, the cost was most reasonable, as well!

CAUTION: The waiting room is very small and often smoke-filled. I'm allergic to smoke, so that means I often end up waiting outside, no matter what the weather. This is the only complaint I have about Mount Airy Tire!

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An excellent place to purchase new tires and have them put on. The customer service is excellent. They take the time to tell you what the mechanics found if there is a problem and suggestions on getting it fixed. They have a friendly waiting area for you to enjoy and watch tv while your vehicle is being serviced or getting new tires. They have a wide selection of tires and rims to chose from and you can get an estimate of how much it will cost to have them mounted before hand.

PROS: Great cutomer service
CONS: none

4
★★★★☆

An excellent place to purchase new tires and have them put on. The customer service is excellent. They take the time to tell you what the mechanics found if there is a problem and suggestions on getting it fixed. They have a friendly waiting area for you to enjoy and watch tv while your vehicle is being serviced or getting new tires. They have a wide selection of tires and rims to chose from and you can get an estimate of how much it will cost to have them mounted before hand.

PROS: Great cutomer service
CONS: none

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This place offers a good variety of services and does the work on time as promised. But you might have problems with their repairs and there's no way to prove it. Trustworthy but only as good as the people who turn the wrenches. Good location, good parking.

3
★★★☆☆

This place offers a good variety of services and does the work on time as promised. But you might have problems with their repairs and there's no way to prove it. Trustworthy but only as good as the people who turn the wrenches. Good location, good parking.

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