Musician's Workshop, Inc.

★★★★☆
  • 319 Merrimon Ave

    Asheville, NC 28801

    Map & Directions
  • 828-252-1249

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Very excited about my first ukulele purchase. The customer service was stellar when I was a prospective buyer. They even brought out two ukuleles from the back, spread them out all across the front counter and tuned them up for me to select the one I wanted. Awesome job that!
However, after I made the purchase and then returned to the store not 1 minute later to buy a set of Aquila strings, a strange shift in the universe happened. I brought the ukulele I had just purchased inside, asked for the Aquila strings and about them putting them on and tuning them up. When advised that it would be $15 extra for them to put on 4 ukulele strings (that's a total of $25 for different strings), I politely asked that if I put them on, would they be kind enough to tune it for me? I was advised that I'd be taking up too much counter space if I did that. I have to say that I was offended by the reaction.
They just had that same counter strewn with boxes and ukuleles while they were showing them to me. Needless to say, I didn't even bother to purchase the strings from them. I walked away extremely disappointed. I love giving my business locally, Musician's Workshop does have the best selection in Asheville and most likely in all of WNC, so I'm sorry to say that I'm now motivated to take my business elsewhere. Thanks for the initial stellar customer service, but 2 stars for the bad taste this transaction has ultimately left me with.

2
★★☆☆☆

Very excited about my first ukulele purchase. The customer service was stellar when I was a prospective buyer. They even brought out two ukuleles from the back, spread them out all across the front counter and tuned them up for me to select the one I wanted. Awesome job that!
However, after I made the purchase and then returned to the store not 1 minute later to buy a set of Aquila strings, a strange shift in the universe happened. I brought the ukulele I had just purchased inside, asked for the Aquila strings and about them putting them on and tuning them up. When advised that it would be $15 extra for them to put on 4 ukulele strings (that's a total of $25 for different strings), I politely asked that if I put them on, would they be kind enough to tune it for me? I was advised that I'd be taking up too much counter space if I did that. I have to say that I was offended by the reaction.
They just had that same counter strewn with boxes and ukuleles while they were showing them to me. Needless to say, I didn't even bother to purchase the strings from them. I walked away extremely disappointed. I love giving my business locally, Musician's Workshop does have the best selection in Asheville and most likely in all of WNC, so I'm sorry to say that I'm now motivated to take my business elsewhere. Thanks for the initial stellar customer service, but 2 stars for the bad taste this transaction has ultimately left me with.

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They have a huge selection of instruments and music. Very helpful, friendly staff. They also offer music lessons. I've gotten books of music here and even had some ordered and it's always a smooth transaction!

5
★★★★★

They have a huge selection of instruments and music. Very helpful, friendly staff. They also offer music lessons. I've gotten books of music here and even had some ordered and it's always a smooth transaction!

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