Pet Spa

★★★★☆

About Pet Spa

Hours
Mon. - Fri. 8am - 5:30pm;Sat. 8am - 12am;Sun. CLOSED
Reservations
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Pets & Animals

Pets & Animals
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2025 S Glenburnie Rd New Bern, NC

3.6667 6
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We took our cat here for 2 weeks while on vacation ($13/day). The staff indicated at check in that he would be let out of the cage 2-3 times per day for 5-10 minutes. There was an option of paying an additional $4.50 per 15-20 minute "play session" where he would get more staff attention. We did not pay for the additional sessions.

Upon picking him up when we returned, his fur was dirty and matted and he was very clingy. When we got him home, he had trouble walking. When we called the "spa" we learned that they NEVER let him out of the small cage because they said he was difficult to handle. The spa did not call at any point during the two weeks to let us know he was not getting the agreed upon exercise. During check in there was no paperwork indicating exceptions or potential exceptions to the agreed upon 2-3 times daily exercise.

When we called to report our concern, the manager, Kathy/Cathy, confirmed he was not let out of the cage the entire time. Not only that, but she said that she could have charged us an additional fee for "aggressive animals;" something else that was never discussed with us when we dropped him off. We have never had an issue with "aggressiveness" at any other place he has been boarded.

It has been almost a week since we got him back and he continues to spend his time as near to us as possible and has trouble going up and down stairs. We took him to the "pet spa" so that he wouldn't be alone in the house for two weeks. Instead of having a whole house to roam around, he was neglected for two weeks and locked in a 1' x 2' cage. We question whether or not they even changed the litter during that time.

We had a terrible experience with the Pet Spa and would never recommend them to anyone.

1
★☆☆☆☆

We took our cat here for 2 weeks while on vacation ($13/day). The staff indicated at check in that he would be let out of the cage 2-3 times per day for 5-10 minutes. There was an option of paying an additional $4.50 per 15-20 minute "play session" where he would get more staff attention. We did not pay for the additional sessions.

Upon picking him up when we returned, his fur was dirty and matted and he was very clingy. When we got him home, he had trouble walking. When we called the "spa" we learned that they NEVER let him out of the small cage because they said he was difficult to handle. The spa did not call at any point during the two weeks to let us know he was not getting the agreed upon exercise. During check in there was no paperwork indicating exceptions or potential exceptions to the agreed upon 2-3 times daily exercise.

When we called to report our concern, the manager, Kathy/Cathy, confirmed he was not let out of the cage the entire time. Not only that, but she said that she could have charged us an additional fee for "aggressive animals;" something else that was never discussed with us when we dropped him off. We have never had an issue with "aggressiveness" at any other place he has been boarded.

It has been almost a week since we got him back and he continues to spend his time as near to us as possible and has trouble going up and down stairs. We took him to the "pet spa" so that he wouldn't be alone in the house for two weeks. Instead of having a whole house to roam around, he was neglected for two weeks and locked in a 1' x 2' cage. We question whether or not they even changed the litter during that time.

We had a terrible experience with the Pet Spa and would never recommend them to anyone.

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I have taken my pets (both dogs and cats) here for years. The staff is so knowledgeable, friendly, and caring. I would not take my pets anywhere else. It is also so convenient that The Pet Hospital is integral with the Spa in case any treatment is needed.I could not be more pleased with this facility.

5
★★★★★

I have taken my pets (both dogs and cats) here for years. The staff is so knowledgeable, friendly, and caring. I would not take my pets anywhere else. It is also so convenient that The Pet Hospital is integral with the Spa in case any treatment is needed.I could not be more pleased with this facility.

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I placed my pet "KoKo" with this spa. I wish they had an email address. Presently I am out of town, but I think he is in really good hands.

The staff was very friendly and the environment was truly clean.

I like how they were concerned about his shots and well - being.

5
★★★★★

I placed my pet "KoKo" with this spa. I wish they had an email address. Presently I am out of town, but I think he is in really good hands.

The staff was very friendly and the environment was truly clean.

I like how they were concerned about his shots and well - being.

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My family decided to take our dog (a Golden Retriever/Chow mix) for a trim at the Pet Spa since it is only down the road from where we lived - biggest mistake ever!! My father even told the girl at the desk that all we were looking for was a trim nothing more. When we went to pick up our dog at the Pet Spa I had more hair on my head than my poor dog. I was even telling my father the day before that his hair was so beautiful and that it was so easy to comb and that a trim is all he needed. All you could see was my dog's skin! You could even see it in my dogs eyes that he was depressed about his hair being shaved off. They had cut so close to his skin that he had small cuts all on his underside and behind the ears. These people must be plain idiots at Pet Spa and should know better that a dog of this nature should at least have enough hair on him to at least make out the breed of the dog. He was unrecognizable! All they could offer for what they had done was a Dog Sweater to cover up their mess.

1
★☆☆☆☆

My family decided to take our dog (a Golden Retriever/Chow mix) for a trim at the Pet Spa since it is only down the road from where we lived - biggest mistake ever!! My father even told the girl at the desk that all we were looking for was a trim nothing more. When we went to pick up our dog at the Pet Spa I had more hair on my head than my poor dog. I was even telling my father the day before that his hair was so beautiful and that it was so easy to comb and that a trim is all he needed. All you could see was my dog's skin! You could even see it in my dogs eyes that he was depressed about his hair being shaved off. They had cut so close to his skin that he had small cuts all on his underside and behind the ears. These people must be plain idiots at Pet Spa and should know better that a dog of this nature should at least have enough hair on him to at least make out the breed of the dog. He was unrecognizable! All they could offer for what they had done was a Dog Sweater to cover up their mess.

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This is where we take both our cat and our dog for their check-ups or if they are sick. The nurses and doctors are very nice. You can also purchase medicine here and cat/dog food and toys.

5
★★★★★

This is where we take both our cat and our dog for their check-ups or if they are sick. The nurses and doctors are very nice. You can also purchase medicine here and cat/dog food and toys.

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This is a great place to take any or all your pets for a little vacation. No matter if they are just there for a day or the weekend or the week. they will take very good care of your pets. Not only will they get there food while they are ther but they will get exercise, there nails done, hair cut. they will be very pampred. The owners are very friendly not only to the people but they enjoy working with the pets.

5
★★★★★

This is a great place to take any or all your pets for a little vacation. No matter if they are just there for a day or the weekend or the week. they will take very good care of your pets. Not only will they get there food while they are ther but they will get exercise, there nails done, hair cut. they will be very pampred. The owners are very friendly not only to the people but they enjoy working with the pets.

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