Bruster's Real Ice Cream

★★★☆☆
  • 545 W John St

    Matthews, NC 28105

    Map & Directions
  • 704-708-6763

About Bruster's Real Ice Cream

Hours
Sat 12pm-9pm

Food

Food
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3.0 2
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went into Brusters Matthews and was charged eleven dollars one Saturday, then on another Saturday it was fourteen dollars, then after that, when I spoke with the manager she said I was undercharged and my two pints was 5.62 each and my two cups of sprinkles should have been 18.00 total. Okay so I go in today and buy my two pints with two cups of sprinkles and it's $11.00 dollars so I forgot tp let them stamp my bruster card which with the two purchases made me entitled to a free waffle cone, I gave the card to my daughter to go back to the window and Bingh would not honor it, I didn't drive off no where and come back I was sitting in front of the store. Bingh said you didn't give it to me and I said my daughter got the ice-cream and we didn't move anywhere I brought the card right up to her. Well the Spanish lady was very nice and told Bingh to go ahead and stamp the card. okay is it because I called the manager to inquire about the different prices so the moral of the customer service goes out the window. I am entitled to spend and inquire about how I spend my money and what prices i am being charged. People need to be mindful I could have been a
shopper doing a survey. The customer service was very unprofessional and I will not be going back to them anymore.wa

1
★☆☆☆☆

went into Brusters Matthews and was charged eleven dollars one Saturday, then on another Saturday it was fourteen dollars, then after that, when I spoke with the manager she said I was undercharged and my two pints was 5.62 each and my two cups of sprinkles should have been 18.00 total. Okay so I go in today and buy my two pints with two cups of sprinkles and it's $11.00 dollars so I forgot tp let them stamp my bruster card which with the two purchases made me entitled to a free waffle cone, I gave the card to my daughter to go back to the window and Bingh would not honor it, I didn't drive off no where and come back I was sitting in front of the store. Bingh said you didn't give it to me and I said my daughter got the ice-cream and we didn't move anywhere I brought the card right up to her. Well the Spanish lady was very nice and told Bingh to go ahead and stamp the card. okay is it because I called the manager to inquire about the different prices so the moral of the customer service goes out the window. I am entitled to spend and inquire about how I spend my money and what prices i am being charged. People need to be mindful I could have been a
shopper doing a survey. The customer service was very unprofessional and I will not be going back to them anymore.wa

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We recently found out about Bruster's from someone on my son's soccer team and have been going frequently ever since. They have delicious ice cream at a great price. The selection is incredible - several flavors of ice cream, sherbet, milk shakes, smoothies, sundaes, etc. They offer free kid cones for children under 40", which is perfect for my 2-year old who does not eat much. We also like that they have plenty of outdoor seating.

5
★★★★★

We recently found out about Bruster's from someone on my son's soccer team and have been going frequently ever since. They have delicious ice cream at a great price. The selection is incredible - several flavors of ice cream, sherbet, milk shakes, smoothies, sundaes, etc. They offer free kid cones for children under 40", which is perfect for my 2-year old who does not eat much. We also like that they have plenty of outdoor seating.

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