Perfect Image Cleaners

★★★★★

About Perfect Image Cleaners

Hours
Mon-Fri 7am-7pm, Sat 9am-3:30pm

Personal Services

Personal Services
More choices in Chapel Hill:
Resultset_next

Sunshine Cleaners

3300 Guess Rd Durham, CA

Resultset_next

Perfect Image Cleaners

50030 Governors Dr Chapel Hill, NC

4.8571 14
Hi! Sign in to let us know how Perfect Image Cleaners was?
Write a Review
.

Dear Prophecykey and hubbytubby, Its obvious both of you are one in the same (husband and wife) and just wanted to lower Perfect Image Cleaners' ratings:( Since folks usually do not take the time to go back and change previous reviews, I

3
★★★★★

Dear Prophecykey and hubbytubby, Its obvious both of you are one in the same (husband and wife) and just wanted to lower Perfect Image Cleaners' ratings:( Since folks usually do not take the time to go back and change previous reviews, I

.

WORST CLEANER EVER. I tried this new place because of the good reviews and location convenience but I really regret my decision. These people spoiled my expensive shirts and also misplaced one of them. Rather than admitting their mistake,

3
★★★★★

WORST CLEANER EVER. I tried this new place because of the good reviews and location convenience but I really regret my decision. These people spoiled my expensive shirts and also misplaced one of them. Rather than admitting their mistake,

.

We recently moved to this area and were happy to see a cleaner right by our house. However our happiness was very limited. The first time we went to the shop, the guy was the least helpful, and took 10 mins to acknowledge our presence in

3
★★★★★

We recently moved to this area and were happy to see a cleaner right by our house. However our happiness was very limited. The first time we went to the shop, the guy was the least helpful, and took 10 mins to acknowledge our presence in

.

I'm distressed to see the negative interchange on this board. Perfect Images is an excellent dry cleaner. In fact, I started using John's company because a budget cleaner several miles away destroyed two expensive (and much-loved) shirts in succession. I decided that it was better to pay a little more upfront for a drycleaner that would clean the clothes well than to have a $1.99 job cost me the items of clothing.

I have used Perfect Image both to clean and alter clothes. Everything has been done exceptionally, without the lingering stains I used to find on my budget-cleaned items.

On a personal note, my car broke down in front of John's shop, and his staff was extremely nice to me and allowed me to camp out in the shop, rather than wait outside in the sweltering heat.

5
★★★★★

I'm distressed to see the negative interchange on this board. Perfect Images is an excellent dry cleaner. In fact, I started using John's company because a budget cleaner several miles away destroyed two expensive (and much-loved) shirts in succession. I decided that it was better to pay a little more upfront for a drycleaner that would clean the clothes well than to have a $1.99 job cost me the items of clothing.

I have used Perfect Image both to clean and alter clothes. Everything has been done exceptionally, without the lingering stains I used to find on my budget-cleaned items.

On a personal note, my car broke down in front of John's shop, and his staff was extremely nice to me and allowed me to camp out in the shop, rather than wait outside in the sweltering heat.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've been going there for years and never had an issue. In December I took a blouse to clean. At the time of pick up, the owner approached me and let me know that they had made a mistake and would take responsibility. The owner then

3
★★★★★

I've been going there for years and never had an issue. In December I took a blouse to clean. At the time of pick up, the owner approached me and let me know that they had made a mistake and would take responsibility. The owner then

.

This is the only dry cleaners I use. Very good at stain removal.

3
★★★★★

This is the only dry cleaners I use. Very good at stain removal.

.

Well let's see, I've tried many cleaners in the area after moving here from NYC. Because this cleaner is on the side of a shopping center it was the last one that I went to try after being disappointed by other cleaners around me.
I

3
★★★★★

Well let's see, I've tried many cleaners in the area after moving here from NYC. Because this cleaner is on the side of a shopping center it was the last one that I went to try after being disappointed by other cleaners around me.
I

.

Hello to all would be customers,
It seems people want to post negative reviews only when they don't get their way. Anger, denial, and lies are what the truth turns into when a customer does not get his/her way. Being in this business hands on for the past 13 years, I know what damages adry cleaner can and cannot do to clothing. In fact, I have fixed, replaced, repaired many garments that I knew we could not have damaged if the customer was a loyal customer out of goodwill. There are times though when a customer comes and does not want to hear that a zipper on a pair of pants after 20 years can and do wear out, or a button can break or come loose after years (in case of cheap shirts, after first or second wear) of wear, and that some decorations/trims cannot even be cleaned at all. WE cleaners are here to service your valued garments and will do what it takes to take care of them, but please understand that items can wear out over time and in some cases wear out much faster. And please do not accuse your cleaners of tearing, bleaching, or scorching your garments.
Dry cleaning business has been around for many decades and the machines are not made to tear clothes. Bleaching is a no no in dry cleaning because we know if a bleach gets on a garment we will have to replace it. As an owner we make sure bleach is only used by one person and its in a red bottle to make sure no one else has access to it. Scorching occurs at temperatures over 280 degrees f. Our hottest presses are at no more than 250 degrees so scorching never will happen at our cleaners. ALL the irons we use are professional grade and have teflon shoes on them.

To educate yourself in the dry cleaning process and garments please visit a Better Business Bureau website and type: dry cleaning. This article was created by the Better Business Bureau concerning clothing and the dry cleaners and what to do if something becomes damaged.

As a professional cleaner, it is my job to educate consumers about the dry cleaning industry and if I can answer any questions or concerns (even about another cleaner) I will be more than happy to give you an independent opinion as to what happened to the garment.

2
★★★★★

Hello to all would be customers,
It seems people want to post negative reviews only when they don't get their way. Anger, denial, and lies are what the truth turns into when a customer does not get his/her way. Being in this business hands on for the past 13 years, I know what damages adry cleaner can and cannot do to clothing. In fact, I have fixed, replaced, repaired many garments that I knew we could not have damaged if the customer was a loyal customer out of goodwill. There are times though when a customer comes and does not want to hear that a zipper on a pair of pants after 20 years can and do wear out, or a button can break or come loose after years (in case of cheap shirts, after first or second wear) of wear, and that some decorations/trims cannot even be cleaned at all. WE cleaners are here to service your valued garments and will do what it takes to take care of them, but please understand that items can wear out over time and in some cases wear out much faster. And please do not accuse your cleaners of tearing, bleaching, or scorching your garments.
Dry cleaning business has been around for many decades and the machines are not made to tear clothes. Bleaching is a no no in dry cleaning because we know if a bleach gets on a garment we will have to replace it. As an owner we make sure bleach is only used by one person and its in a red bottle to make sure no one else has access to it. Scorching occurs at temperatures over 280 degrees f. Our hottest presses are at no more than 250 degrees so scorching never will happen at our cleaners. ALL the irons we use are professional grade and have teflon shoes on them.

To educate yourself in the dry cleaning process and garments please visit a Better Business Bureau website and type: dry cleaning. This article was created by the Better Business Bureau concerning clothing and the dry cleaners and what to do if something becomes damaged.

As a professional cleaner, it is my job to educate consumers about the dry cleaning industry and if I can answer any questions or concerns (even about another cleaner) I will be more than happy to give you an independent opinion as to what happened to the garment.

.

I have been using this cleaners for the past nine years. After changing jobs and unfortunately being laid off a couple of times, I did not use them as much because no job equals no nice clothes to be cleaned and pressed:(

After not going there for two years I dropped of a load of clothes and the owner asked me how I've been and I told him how I was going on interviews to find a job.

When I went to pick up the order which was around $60 for most of my suits and shirts for the upcoming interviews, I was surprised to be told by the counter person that the order was free. I insisted that I pay for the order, but he said the owner specifically told him not to accept any money from me.

He will never know how much I appreciate this offer at this point in my life and with my first pay check, I will return the kind gesture.

Soon as I land a job, I will go and repay him for the order.

2
★★★★★

I have been using this cleaners for the past nine years. After changing jobs and unfortunately being laid off a couple of times, I did not use them as much because no job equals no nice clothes to be cleaned and pressed:(

After not going there for two years I dropped of a load of clothes and the owner asked me how I've been and I told him how I was going on interviews to find a job.

When I went to pick up the order which was around $60 for most of my suits and shirts for the upcoming interviews, I was surprised to be told by the counter person that the order was free. I insisted that I pay for the order, but he said the owner specifically told him not to accept any money from me.

He will never know how much I appreciate this offer at this point in my life and with my first pay check, I will return the kind gesture.

Soon as I land a job, I will go and repay him for the order.

Pros: customer service

Cons: none

.

Been looking everywhere to clean my very expensive knits. They were able to clean them without shrinkage and stretching.

2
★★★★★

Been looking everywhere to clean my very expensive knits. They were able to clean them without shrinkage and stretching.

Pros: They clean St. John's knits

Cons: none

.

This cleaner will tell you he's the best (and he does, he reviews himself), but he screws up too. It's a fine dry cleaning place when everything's fine, but once there's a problem, keep your expectations low. It doesn't matter if it's cheap or expensive, when something goes wrong, all you get are denials, lies, and anger. If you think a sign of a good cleaner is how they deal with problems, this isn't the place to go.

0
★☆☆☆☆

This cleaner will tell you he's the best (and he does, he reviews himself), but he screws up too. It's a fine dry cleaning place when everything's fine, but once there's a problem, keep your expectations low. It doesn't matter if it's cheap or expensive, when something goes wrong, all you get are denials, lies, and anger. If you think a sign of a good cleaner is how they deal with problems, this isn't the place to go.

.

Dear Geeta,

You accused me of putting holes in a shirt even though you told me that the shirt was on display and had pins in it?! If my service is soo bad, why the heck did you come to me for the past three years? I gave you a full refund. In essence, I paid you not to EVER come back. Think about it, how much of a pain do you have to be for a business person to PAY you not to come anymore? Put your money where your mouth is. Come in and bring me a blouse and let me examine it. And after cleaning, if I put a hole in it, I will give you $1000 cash. If I do not put a hole in it, you give me $500 in cash.

Geeta, you say I should learn about how to run a business in AMERICA. Just because I am of Asian descent do not assume I was not born here. Last time I checked, Kapur was not on the Santa maria either.

You also said customer is always right. Is a customer always right when last year a lady made a claim for a jacket for $800 and when I contacted the Federal Trade Commission and spoke with the distributor, he told me that the jacket was $40 at Dillards and $35 at Macy's?!

Which departments did you speak to at Nordstrom? The boys? At Fine Feathers please speak to Lilly and not some floor sales person.

Here's a guarantee for all my customers: If you come in and personally show me a garment and after examination, I clean it and it has a hole in it. I will give you $100 plus what the blouse is worth at the time of cleaning.

Its a shame that anyone can say what they want without recourse on the internet, but I am also glad that a business can tell our side of the story.

I think most of the viewers of this site who deal with the public know or seen incidences of people that just have a vindictive nature and this is a great example of one.

2
★★★★★

Dear Geeta,

You accused me of putting holes in a shirt even though you told me that the shirt was on display and had pins in it?! If my service is soo bad, why the heck did you come to me for the past three years? I gave you a full refund. In essence, I paid you not to EVER come back. Think about it, how much of a pain do you have to be for a business person to PAY you not to come anymore? Put your money where your mouth is. Come in and bring me a blouse and let me examine it. And after cleaning, if I put a hole in it, I will give you $1000 cash. If I do not put a hole in it, you give me $500 in cash.

Geeta, you say I should learn about how to run a business in AMERICA. Just because I am of Asian descent do not assume I was not born here. Last time I checked, Kapur was not on the Santa maria either.

You also said customer is always right. Is a customer always right when last year a lady made a claim for a jacket for $800 and when I contacted the Federal Trade Commission and spoke with the distributor, he told me that the jacket was $40 at Dillards and $35 at Macy's?!

Which departments did you speak to at Nordstrom? The boys? At Fine Feathers please speak to Lilly and not some floor sales person.

Here's a guarantee for all my customers: If you come in and personally show me a garment and after examination, I clean it and it has a hole in it. I will give you $100 plus what the blouse is worth at the time of cleaning.

Its a shame that anyone can say what they want without recourse on the internet, but I am also glad that a business can tell our side of the story.

I think most of the viewers of this site who deal with the public know or seen incidences of people that just have a vindictive nature and this is a great example of one.

Pros: Geeta

Cons: Geeta

.

NOT RECOMMENDED BY NORDSTROM OR FINE FEATHERS according to managers at both stores. DO NOT BE MISLED BY PRIOR COMMENT. John, the owner has serious anger issues and obviously does not know the rules of customer service in America #1 the customer is always right and #2 when in doubt, refer to number one. I asked him if he could properly clean a silk shirt. Yes I was told. He burned the fibers of a brand new silk jcrew blouse and tore it and only gave me a refund on the cleaning. He became very defensive when he realized that he had damaged my clothes. They are extremely expensive and not worth it at all. I have had to point out several issues. With so many honest cleaners who are well worth the price, go elsewhere. Not dependable or trustworthy. HORRIBLE SERVICE.

0
★☆☆☆☆

NOT RECOMMENDED BY NORDSTROM OR FINE FEATHERS according to managers at both stores. DO NOT BE MISLED BY PRIOR COMMENT. John, the owner has serious anger issues and obviously does not know the rules of customer service in America #1 the customer is always right and #2 when in doubt, refer to number one. I asked him if he could properly clean a silk shirt. Yes I was told. He burned the fibers of a brand new silk jcrew blouse and tore it and only gave me a refund on the cleaning. He became very defensive when he realized that he had damaged my clothes. They are extremely expensive and not worth it at all. I have had to point out several issues. With so many honest cleaners who are well worth the price, go elsewhere. Not dependable or trustworthy. HORRIBLE SERVICE.

.

They come highly recommended by Nordstrom's and Fine Feathers in Chapel Hill, so I took my $1500 suit in. The suit was fantastic and they were able to remove the barbecue stain. If you have an expensive item that you want special attention to, then ask for a guy named John (don't know his last name). I have been told he is the best regarding cleaning and stain removal. I live in Hillsborough and will continue taking the clothes I care about to John.

I have finally found a dry cleaners that can speak English and will take good care of my valued garments.

Marion G.

2
★★★★★

They come highly recommended by Nordstrom's and Fine Feathers in Chapel Hill, so I took my $1500 suit in. The suit was fantastic and they were able to remove the barbecue stain. If you have an expensive item that you want special attention to, then ask for a guy named John (don't know his last name). I have been told he is the best regarding cleaning and stain removal. I live in Hillsborough and will continue taking the clothes I care about to John.

I have finally found a dry cleaners that can speak English and will take good care of my valued garments.

Marion G.

Pros: they know what they are doing

Cons: none

 

Wait, you're the expert.

If you've been to or used Perfect Image Cleaners, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review