Carolina Flooring

★★★★★
  • 5111 Falls Of Neuse Rd Ste A100

    Raleigh, NC 27609

    Map & Directions
  • 919-878-8810

About Carolina Flooring

Hours
Mon. - Fri. 9am - 5pm;Sat. 9:30am - 3pm;Sun. CLOSED

Home & Garden

Home & Garden
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5 40
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Carolina Flooring's products and services are competitively priced

3
★★★★★

Carolina Flooring's products and services are competitively priced

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Thanks for a job well done

3
★★★★★

Thanks for a job well done

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It is taught like she cares about us getting this information like she should and that's a good thing.

3
★★★★★

It is taught like she cares about us getting this information like she should and that's a good thing.

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very pleased

3
★★★★★

very pleased

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The staff was very friendly

3
★★★★★

The staff was very friendly

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Everyone was wonderful, with special kudos to Patrice!

3
★★★★★

Everyone was wonderful, with special kudos to Patrice!

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Excellent service. Great people. Thanks for the job well done.

3
★★★★★

Excellent service. Great people. Thanks for the job well done.

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I bought a thick, high quality carpet at this store for the same price that other stores charged for builder grade carpet. The salesman, Mike Campbell, was very helpful in selecting the carpet. He is very knowledgeable !! I also purchased

3
★★★★★

I bought a thick, high quality carpet at this store for the same price that other stores charged for builder grade carpet. The salesman, Mike Campbell, was very helpful in selecting the carpet. He is very knowledgeable !! I also purchased

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Thank you for the excellent work Robbie did. He is an asset to your company with his knowledge and easy-going temperament.

3
★★★★★

Thank you for the excellent work Robbie did. He is an asset to your company with his knowledge and easy-going temperament.

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Great customer service all the way around.

3
★★★★★

Great customer service all the way around.

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5 Stars, 4 Thumbs up! The contractor my wife and I hired to install our hardwood floors, installed them incorrectly causing them to buckle throughout the house. Carolina Flooring came to our rescue they diagnosed the problem, gave us a

3
★★★★★

5 Stars, 4 Thumbs up! The contractor my wife and I hired to install our hardwood floors, installed them incorrectly causing them to buckle throughout the house. Carolina Flooring came to our rescue they diagnosed the problem, gave us a

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The sales staff was extremely knowledgeable, professional, reliable and efficient. Extra effort was made to squeeze my job in around my settlement/moving requirements. The installation crew was efficient, tidy and did beautiful work. I

3
★★★★★

The sales staff was extremely knowledgeable, professional, reliable and efficient. Extra effort was made to squeeze my job in around my settlement/moving requirements. The installation crew was efficient, tidy and did beautiful work. I

.

We were very pleased with Carolina Flooring. The staff is friendly, knowledgeable and thorough. Their pricing was competitive. The whole process went smoothly, and we would definitely work with Carolina Flooring again in the future.

3
★★★★★

We were very pleased with Carolina Flooring. The staff is friendly, knowledgeable and thorough. Their pricing was competitive. The whole process went smoothly, and we would definitely work with Carolina Flooring again in the future.

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Hi. I have used Carolina Flooring for the past several years and trust their expertise and opinions.\r
\r
I am always happy to put in a good word for Kelly, Bill Patrice and their technicians.\r
\r
Thanks for another great job.

3
★★★★★

Hi. I have used Carolina Flooring for the past several years and trust their expertise and opinions.\r
\r
I am always happy to put in a good word for Kelly, Bill Patrice and their technicians.\r
\r
Thanks for another great job.

.

No complaints here. Exceptionally knowledgeable about all the products they sell. They take the time to listen to how you live and then help suggest products that you will be happy with for many years. (Did you know you shouldn't get

3
★★★★★

No complaints here. Exceptionally knowledgeable about all the products they sell. They take the time to listen to how you live and then help suggest products that you will be happy with for many years. (Did you know you shouldn't get

.

Great job!

3
★★★★★

Great job!

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I was very pleased with the service and product! They were very thorough and made sure they answered all of our questions prior to the installation.

3
★★★★★

I was very pleased with the service and product! They were very thorough and made sure they answered all of our questions prior to the installation.

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All employees were friendly and made you feel welcome.\r
Knowledgeable staff; assisted us with finding what we could afford.

3
★★★★★

All employees were friendly and made you feel welcome.\r
Knowledgeable staff; assisted us with finding what we could afford.

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Great installers, attention to detail.

3
★★★★★

Great installers, attention to detail.

.

Look I just want everyone to know how great it is to have a company like Carolina Flooring around. I actually had another company do my floors a couple of years ago, and its was an OK job, but I had some issues that came up and I couldnt

3
★★★★★

Look I just want everyone to know how great it is to have a company like Carolina Flooring around. I actually had another company do my floors a couple of years ago, and its was an OK job, but I had some issues that came up and I couldnt

.

I just recently had all three levels of my house done. When Kelly from Carolina Flooring came for the estimate, she really took into consideration my lifestyle with four pets. I have never had to replace flooring and she educated me on

3
★★★★★

I just recently had all three levels of my house done. When Kelly from Carolina Flooring came for the estimate, she really took into consideration my lifestyle with four pets. I have never had to replace flooring and she educated me on

.

No complaints here. Exceptionally knowledgeable about all the products they sell. They take the time to listen to how you live and then help suggest products that you will be happy with for many years. (Did you know you shouldn't get

3
★★★★★

No complaints here. Exceptionally knowledgeable about all the products they sell. They take the time to listen to how you live and then help suggest products that you will be happy with for many years. (Did you know you shouldn't get

.

When we were getting our kitchen flooring redone we had many flooring companies come out to the house and give us estimates and suggestions. Carolina flooring was great about being on time and reasonable with their prices. They have done

3
★★★★★

When we were getting our kitchen flooring redone we had many flooring companies come out to the house and give us estimates and suggestions. Carolina flooring was great about being on time and reasonable with their prices. They have done

.

Every time we have a flooring need, we head back to Carolina Flooring. They have installed carpeting and laminate flooring in our home and we are completely satisfied. Everyone on staff is knowledgeable about all the products they sell.

3
★★★★★

Every time we have a flooring need, we head back to Carolina Flooring. They have installed carpeting and laminate flooring in our home and we are completely satisfied. Everyone on staff is knowledgeable about all the products they sell.

.

Look I just want everyone to know how great it is to have a company like Carolina Flooring around. I actually had another company do my floors a couple of years ago, and its was an OK job, but I had some issues that came up and I couldnt get the other company to do anything about it. I went by Carolina Flooring and told them what was wrong and they knew exactly how to fix the mistakes the other company made and they sent out one of their people a few days later and in about 3 hours my problem was solved. I can tell you, when I need any more floors done in my house these guys at Carolina Flooring are the ones Ill call. They know their stuff.

B.D.

5
★★★★★

Look I just want everyone to know how great it is to have a company like Carolina Flooring around. I actually had another company do my floors a couple of years ago, and its was an OK job, but I had some issues that came up and I couldnt get the other company to do anything about it. I went by Carolina Flooring and told them what was wrong and they knew exactly how to fix the mistakes the other company made and they sent out one of their people a few days later and in about 3 hours my problem was solved. I can tell you, when I need any more floors done in my house these guys at Carolina Flooring are the ones Ill call. They know their stuff.

B.D.

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HAPPY THREE TIMES - Ive had Carolina Flooring put in floors for me on three times over the last ten years and the same crew that did my first floor did my third one too. Its really nice to have a company that has such good people and that are with the company for a long time. The job they did was fantastic just like the first one, we are so happy about our new floors. These people just know their stuff, how refreshing. We now have spent over twenty thousand dollars with this company over these two projects and we are just happy with all they did

L.E..

5
★★★★★

HAPPY THREE TIMES - Ive had Carolina Flooring put in floors for me on three times over the last ten years and the same crew that did my first floor did my third one too. Its really nice to have a company that has such good people and that are with the company for a long time. The job they did was fantastic just like the first one, we are so happy about our new floors. These people just know their stuff, how refreshing. We now have spent over twenty thousand dollars with this company over these two projects and we are just happy with all they did

L.E..

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1 out of 1 people found this review helpful.

.

NOW HAPPY THREE TIMES WAS HAPPY TWICE- Three times over ten years and the same crew that did my 3rd floor did my first and second one too. It?s been really nice to have a company that has such good people and that are with the company for

3
★★★★★

NOW HAPPY THREE TIMES WAS HAPPY TWICE- Three times over ten years and the same crew that did my 3rd floor did my first and second one too. It?s been really nice to have a company that has such good people and that are with the company for

.

So Happy! Just had our hardwoods installed today. They look great. The entire process was great. From the salesperson to the installers, everyone was professional and on time. Tried to work with other companies including a big box place.

3
★★★★★

So Happy! Just had our hardwoods installed today. They look great. The entire process was great. From the salesperson to the installers, everyone was professional and on time. Tried to work with other companies including a big box place.

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Definitely do not use Carolina Flooring. I spent more than $30,000 and assure you--do not use Carolina Flooring.

3
★★★★★

Definitely do not use Carolina Flooring. I spent more than $30,000 and assure you--do not use Carolina Flooring.

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I strongly regret my decision to use Carolina Flooring and I feel that they did not deal fairly with me.
I asked for and received quotation from Regency International (doing business as Carolina Flooring, Raleigh, North Carolina).
The quote for $24,343.17 included installation of hardwood flooring and renovation of existing staircase.
Work began during the week of November 25.
Carolina Floorings president, Bill Turley, strongly recommended a test for asbestos, given that houses built in the 60s and 70s frequently had flooring material containing asbestos. I agreed to the testing.
On December 4, Carolina Flooring advised that the subfloor would require leveling and requested $5,771 over the amount of the original quoted price. This amount constituted a project overrun of 23.7 percent. This situation is the same as described by Mr. Scott Chilcote in his negative Google review of Carolina Flooring two years ago. See https://plus.google.com/107454032242600883868/about
During the course of the project, there was little or no oversight of work performed by their personnel or their subcontractors. Mr. Turley visited only when I pressed him to do so. I had a number of issues regarding the quality of work.
The revised Carolina Flooring invoice, dated November 30, included a charge for the asbestos testing.
The work was completed on January 17, 2013. The total, including add-ons, was $31,380.42.
I requested (via email) a copy of the asbestos testing results from Carolina Flooring before I provided the final payment. They provided a copy of the testing firms invoice on January 17. The invoice was dated November 12, 2012.
I made the final payment to Carolina Flooring on January 17.
On January 18, I contacted the testing firm to request a copy of the testing results and provided them with a copy of the invoice. The testing firm responded by email on January 21 with the following: This may be our invoice as it has our name but our invoice has complete date, invoice number, etc. and we always send analytical report with it. This invoice looks like (it may not be) a fabricated invoice. The document in question did not have complete date, etc. The testing firm further advised that they had hunted for test results that might match an order from Carolina Flooring and had been unable to find any in the time period involved.
The invoice date of November 12 is significant, since we did not own the property at that time and no work could have been started by Carolina Flooring.
On January 21, I wrote Carolina Flooring and again requested a copy of the test results. They emailed test results that showed the sample submitted and tested did not contain asbestos. However, the test was conducted on January 23, 2013 on a sample provided by Carolina Flooring to the testing firm a few days earlier. It is important to note that the questionable invoice was dated November 12 and the test was completed 72 days later.
After I signed a contract and work began, I felt that Carolina Flooring made every effort to boost revenue with excessive charges, including perhaps charging me for an asbestos test that wasnt done. Providing a fabricated invoice seems like fraud. The shady facts regarding the asbestos testing have made me suspect that Carolina Flooring significantly overcharged me for the floor leveling work.
I contacted Carolina Flooring twice via email and stated my dissatisfaction. I asked them to provide documentation to refute the above points. I did not receive a reply.
I strongly recommend not using Carolina Flooring.

1
★☆☆☆☆

I strongly regret my decision to use Carolina Flooring and I feel that they did not deal fairly with me.
I asked for and received quotation from Regency International (doing business as Carolina Flooring, Raleigh, North Carolina).
The quote for $24,343.17 included installation of hardwood flooring and renovation of existing staircase.
Work began during the week of November 25.
Carolina Floorings president, Bill Turley, strongly recommended a test for asbestos, given that houses built in the 60s and 70s frequently had flooring material containing asbestos. I agreed to the testing.
On December 4, Carolina Flooring advised that the subfloor would require leveling and requested $5,771 over the amount of the original quoted price. This amount constituted a project overrun of 23.7 percent. This situation is the same as described by Mr. Scott Chilcote in his negative Google review of Carolina Flooring two years ago. See https://plus.google.com/107454032242600883868/about
During the course of the project, there was little or no oversight of work performed by their personnel or their subcontractors. Mr. Turley visited only when I pressed him to do so. I had a number of issues regarding the quality of work.
The revised Carolina Flooring invoice, dated November 30, included a charge for the asbestos testing.
The work was completed on January 17, 2013. The total, including add-ons, was $31,380.42.
I requested (via email) a copy of the asbestos testing results from Carolina Flooring before I provided the final payment. They provided a copy of the testing firms invoice on January 17. The invoice was dated November 12, 2012.
I made the final payment to Carolina Flooring on January 17.
On January 18, I contacted the testing firm to request a copy of the testing results and provided them with a copy of the invoice. The testing firm responded by email on January 21 with the following: This may be our invoice as it has our name but our invoice has complete date, invoice number, etc. and we always send analytical report with it. This invoice looks like (it may not be) a fabricated invoice. The document in question did not have complete date, etc. The testing firm further advised that they had hunted for test results that might match an order from Carolina Flooring and had been unable to find any in the time period involved.
The invoice date of November 12 is significant, since we did not own the property at that time and no work could have been started by Carolina Flooring.
On January 21, I wrote Carolina Flooring and again requested a copy of the test results. They emailed test results that showed the sample submitted and tested did not contain asbestos. However, the test was conducted on January 23, 2013 on a sample provided by Carolina Flooring to the testing firm a few days earlier. It is important to note that the questionable invoice was dated November 12 and the test was completed 72 days later.
After I signed a contract and work began, I felt that Carolina Flooring made every effort to boost revenue with excessive charges, including perhaps charging me for an asbestos test that wasnt done. Providing a fabricated invoice seems like fraud. The shady facts regarding the asbestos testing have made me suspect that Carolina Flooring significantly overcharged me for the floor leveling work.
I contacted Carolina Flooring twice via email and stated my dissatisfaction. I asked them to provide documentation to refute the above points. I did not receive a reply.
I strongly recommend not using Carolina Flooring.

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0 out of 1 people found this review helpful.

.

Never Again. I walked into the store at 2:50pm on a Saturday...a lady in a sweatshirt walked out from the back and greeted me by saying , "Hey". I informed her was looking for new carpeting and wanted to get pricing. She informed me

3
★★★★★

Never Again. I walked into the store at 2:50pm on a Saturday...a lady in a sweatshirt walked out from the back and greeted me by saying , "Hey". I informed her was looking for new carpeting and wanted to get pricing. She informed me

.

We looked at three other companies to do our new floors. Carolina Flooring was not the cheapest but also not the most expensive. We chose them because they knew more about the carpet and hardwoods best for our home, they really know their stuff and care about helping us. I have to say it was a great decision. They did everything they said they would on time and it all looks great. The flooring guys were really nice, did a wonderful job, and cleaned up and we are so Happy we choose Carolina Flooring I would recommend them to anyone who wants a first class job done on their new floors.

M.M. in Raleigh

5
★★★★★

We looked at three other companies to do our new floors. Carolina Flooring was not the cheapest but also not the most expensive. We chose them because they knew more about the carpet and hardwoods best for our home, they really know their stuff and care about helping us. I have to say it was a great decision. They did everything they said they would on time and it all looks great. The flooring guys were really nice, did a wonderful job, and cleaned up and we are so Happy we choose Carolina Flooring I would recommend them to anyone who wants a first class job done on their new floors.

M.M. in Raleigh

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1 out of 1 people found this review helpful.

.

We looked at three other companies to do our new floors. Carolina Flooring was not the cheapest but also not the most expensive. We chose them because they knew more about the carpet and hardwoods best for our home, they really know their

3
★★★★★

We looked at three other companies to do our new floors. Carolina Flooring was not the cheapest but also not the most expensive. We chose them because they knew more about the carpet and hardwoods best for our home, they really know their

.

THEY DID A GREAT JOB, I WOULDN' T GO ANY PLACE ELSE!. Carolina Flooring did my entire house project after a downstairs flood. They replaced all my Hardwood, rebuilt my staircase, added new sub flooring and arranged for the painting and

3
★★★★★

THEY DID A GREAT JOB, I WOULDN' T GO ANY PLACE ELSE!. Carolina Flooring did my entire house project after a downstairs flood. They replaced all my Hardwood, rebuilt my staircase, added new sub flooring and arranged for the painting and

.

THEY DID A GREAT JOB, I WOULDN' T GO ANY PLACE ELSE.Carolina Flooring did my entire house project after a downstairs flood. They replaced all my Hardwood, rebuilt my staircase, added new sub flooring and arranged for the painting and trim work. They did a great job and the pricing was competitive. I am so glad we chose them to do the work. After all of the trouble we had with our insurance company it was such a pleasure to work with a company that did what they said they would, on time and within the budget. I would never go any place else for flooring now that we had them do our work.

5
★★★★★

THEY DID A GREAT JOB, I WOULDN' T GO ANY PLACE ELSE.Carolina Flooring did my entire house project after a downstairs flood. They replaced all my Hardwood, rebuilt my staircase, added new sub flooring and arranged for the painting and trim work. They did a great job and the pricing was competitive. I am so glad we chose them to do the work. After all of the trouble we had with our insurance company it was such a pleasure to work with a company that did what they said they would, on time and within the budget. I would never go any place else for flooring now that we had them do our work.

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1 out of 1 people found this review helpful.

.

I spent over twelve thousand dollars on materials and services from Carolina Flooring. Their initial work with me was congenial and courteous, and their estimates were reasonable. However, their follow-through was abysmal. Their work was

3
★★★★★

I spent over twelve thousand dollars on materials and services from Carolina Flooring. Their initial work with me was congenial and courteous, and their estimates were reasonable. However, their follow-through was abysmal. Their work was

Pros: Helpful Advice, Initially Courteous

Cons: Damaged Toilets, Dented Walls, Ignored Complaints

.

I just recently had all three levels of my house done. When Kelly from Carolina Flooring came for the estimate, she really took into consideration my lifestyle with four pets. I have never had to replace flooring and she educated me on several types of flooring that work well with pets. (I had three estimates before Kelly and not one of them talked me out of the Berber I thought I wanted. Kelly explained that Berber would be pulled and damaged easily by pet claws.)The installers were very professional and completed the project in the time frame they promised. Carolina Flooring also came in under my expected budget for this project.I highly recommend Carolina Flooring!

5
★★★★★

I just recently had all three levels of my house done. When Kelly from Carolina Flooring came for the estimate, she really took into consideration my lifestyle with four pets. I have never had to replace flooring and she educated me on several types of flooring that work well with pets. (I had three estimates before Kelly and not one of them talked me out of the Berber I thought I wanted. Kelly explained that Berber would be pulled and damaged easily by pet claws.)The installers were very professional and completed the project in the time frame they promised. Carolina Flooring also came in under my expected budget for this project.I highly recommend Carolina Flooring!

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2 out of 2 people found this review helpful.

.

When we were getting our kitchen flooring redone we had many flooring companies come out to the house and give us estimates and suggestions. Carolina flooring was great about being on time and reasonable with their prices. They have done many houses in the North Hills area.

3
★★★☆☆

When we were getting our kitchen flooring redone we had many flooring companies come out to the house and give us estimates and suggestions. Carolina flooring was great about being on time and reasonable with their prices. They have done many houses in the North Hills area.

Was this review helpful to you?
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2 out of 2 people found this review helpful.

.

Every time we have a flooring need, we head back to Carolina Flooring. They have installed carpeting and laminate flooring in our home and we are completely satisfied. Everyone on staff is knowledgeable about all the products they sell. They have a very "down home" feel when you go into the showroom and discuss your needs. The workers have always been polite and efficient. We have nothing but good to say about this company.

5
★★★★★

Every time we have a flooring need, we head back to Carolina Flooring. They have installed carpeting and laminate flooring in our home and we are completely satisfied. Everyone on staff is knowledgeable about all the products they sell. They have a very "down home" feel when you go into the showroom and discuss your needs. The workers have always been polite and efficient. We have nothing but good to say about this company.

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2 out of 2 people found this review helpful.

.

My experience with Carolina Flooring was wonderful, they did my whole house in hardwood and some carpet in two bedrooms and also converted my staircase to oak. Their price was great and their crew Jeff and Robbie did a great job. They

3
★★★★★

My experience with Carolina Flooring was wonderful, they did my whole house in hardwood and some carpet in two bedrooms and also converted my staircase to oak. Their price was great and their crew Jeff and Robbie did a great job. They

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