Volkswagen of South Charlotte

★★★★☆
35.1047 -80.8808
Map and Directions to Volkswagen South Charlotte

866-203-2125

9900 South Blvd

Charlotte, NC

28273

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About Volkswagen of South Charlotte

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Automotive

Automotive
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Reviews 1 - 18 of 18.
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I just bought my first car, a new 2014 VW Jetta, from Volkswagen of South Charlotte yesterday and would highly recommend anyone who is looking for a good-quality car and awesome customer service to go there! I would also recommend working with Darren Addonisio when choosing the car for you. Superior customer service and professional. He was fantastic to do business with along with the rest of the VW of South Charlotte staff! :)

5
★★★★★

I just bought my first car, a new 2014 VW Jetta, from Volkswagen of South Charlotte yesterday and would highly recommend anyone who is looking for a good-quality car and awesome customer service to go there! I would also recommend working with Darren Addonisio when choosing the car for you. Superior customer service and professional. He was fantastic to do business with along with the rest of the VW of South Charlotte staff! :)

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.

I leased my first Volkswagen from VW South Charlotte two years ago and will be a customer for life. My experience with all of the associates, from reception to sales to service to finance, has been nothing less than stellar. I've just recently returned to lease my second VW and found that the standard of service remains the same. I would recommend this dealership without hesitation.

5
★★★★★

I leased my first Volkswagen from VW South Charlotte two years ago and will be a customer for life. My experience with all of the associates, from reception to sales to service to finance, has been nothing less than stellar. I've just recently returned to lease my second VW and found that the standard of service remains the same. I would recommend this dealership without hesitation.

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.

Best car buying experience we have had. Our salesperson was very knowledgeable and had great interpersonal skills. The rest of the staff was professional and courteous and we truly felt they appreciated our business!!!

5
★★★★★

Best car buying experience we have had. Our salesperson was very knowledgeable and had great interpersonal skills. The rest of the staff was professional and courteous and we truly felt they appreciated our business!!!

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Business Response:

Compton, thank you for taking the time to provide us with a review. It means so much to us when we hear that our staff has gone above and beyond to provide exceptional customer service. We hope that you will consider Volkswagen of South Charlotte again in the future. Enjoy your purchase!
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Quality service for my 20,000 mile service on my 2012 Tiguan.
Quick and easy wait in their newly remodeled place.
Thanks Joerg for your great help.

Patricia Blees

5
★★★★★

Quality service for my 20,000 mile service on my 2012 Tiguan.
Quick and easy wait in their newly remodeled place.
Thanks Joerg for your great help.

Patricia Blees

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Business Response:

We are so glad to hear that your service visit went smoothly and enjoyably in our newly renovated showroom. Thank you for your feedback and we look forward to meeting any of your service needs in the future.
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I was looking for a 2012 Jetta GLI Autobahn, and after talking to another VW dealership in Huntersville, Jan at VW of South Charlotte was able to locate one for me. Jan was extremely helpful when I arrived there to test drive a similar car. Everyone at the dealership was nice, and the manager was very helpful and willing to go out of his way to help me with travel accomidations if I sell my current car before my brand new one arrived. When my wife needs a new car we are going back to VW and hope that Jan is still there. The only issue I have is being so excited for my GLI to get here.

5
★★★★★

I was looking for a 2012 Jetta GLI Autobahn, and after talking to another VW dealership in Huntersville, Jan at VW of South Charlotte was able to locate one for me. Jan was extremely helpful when I arrived there to test drive a similar car. Everyone at the dealership was nice, and the manager was very helpful and willing to go out of his way to help me with travel accomidations if I sell my current car before my brand new one arrived. When my wife needs a new car we are going back to VW and hope that Jan is still there. The only issue I have is being so excited for my GLI to get here.

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.

One of the best car buying experiences I've ever been involved with. Kent is a true professional and made the entire process a breeze. Mark is running a great business and I can not articulate how impressed I am with the entire group at Volkswagen South. My cc is so much more car for the money than I had imagined possible. I used to think that Hyundai offered the most car for the money, but the VW engineering beats them, hands down. It is a great car and it was a piece of cake buying it. If you're in the market for a car and you're not going to see the group at VW South, you're missing out.

5
★★★★★

One of the best car buying experiences I've ever been involved with. Kent is a true professional and made the entire process a breeze. Mark is running a great business and I can not articulate how impressed I am with the entire group at Volkswagen South. My cc is so much more car for the money than I had imagined possible. I used to think that Hyundai offered the most car for the money, but the VW engineering beats them, hands down. It is a great car and it was a piece of cake buying it. If you're in the market for a car and you're not going to see the group at VW South, you're missing out.

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.

Very impressed with the service. Got the deal I wanted, and all the support nbecessary, since this was my first car here in the US. Highly reccomend this dealer. Salesman Ralph Blum took real good care of us during the whole deal. This is the place for good service and good deals.

5
★★★★★

Very impressed with the service. Got the deal I wanted, and all the support nbecessary, since this was my first car here in the US. Highly reccomend this dealer. Salesman Ralph Blum took real good care of us during the whole deal. This is the place for good service and good deals.

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.

The staff at Volkswagen South Charlotte were excellent. Everyone was very friendly, and eager to help me get in the car I was wanting at the price I wanted. Matt and Ty were great!

5
★★★★★

The staff at Volkswagen South Charlotte were excellent. Everyone was very friendly, and eager to help me get in the car I was wanting at the price I wanted. Matt and Ty were great!

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.

I recently leased 2012 VW passat SE. I like the service and I'm loving my car and feel I made a right choice.

4
★★★★☆

I recently leased 2012 VW passat SE. I like the service and I'm loving my car and feel I made a right choice.

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.

I bought a 2012 Jetta. This was my first time buying a brand new car, and the experience was great. Kent helped answer all my questions and worked the price to fit my budget without me having to compromise on the features I wanted. It was a no pressure sales experience, which was a nice change from other dealerships I've been to.

5
★★★★★

I bought a 2012 Jetta. This was my first time buying a brand new car, and the experience was great. Kent helped answer all my questions and worked the price to fit my budget without me having to compromise on the features I wanted. It was a no pressure sales experience, which was a nice change from other dealerships I've been to.

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Business Response:

Alicia ?? Thanks so much for the great review! I??m thrilled that you had a great experience and that you are now a part of the VW family. Hope to see you again soon. -Mark Cohen, General Manager
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i have a 2005 Touareg that i had to purchase 100 miles away because doing business with this dealership is not easy. I've brought my car to service in this dealership because it's the closest and my car is certified. Staff attendance has been acceptable although they always doubt about our warranty validity. They have done almost everything that we have asked except the car alignment and the center console wood trim which is still not locked properly. Also, the last time we brought it to service we got charged $468.68 for the 80k service but it only lasted one hour, i just hope they did everything they are supposed to do because $400/hour is a rape.

3
★★★☆☆

i have a 2005 Touareg that i had to purchase 100 miles away because doing business with this dealership is not easy. I've brought my car to service in this dealership because it's the closest and my car is certified. Staff attendance has been acceptable although they always doubt about our warranty validity. They have done almost everything that we have asked except the car alignment and the center console wood trim which is still not locked properly. Also, the last time we brought it to service we got charged $468.68 for the 80k service but it only lasted one hour, i just hope they did everything they are supposed to do because $400/hour is a rape.

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.

I just purchased a 2007 GTI. Overall, this was a really positive experience. The salesman was really nice and the whole purchasing process went rather smoothly.

I found the car online before it had been put on the lot and hence needed a few things done (side mirror fix, replace tint in rear left window, alignment).

The service department was closed when I bought it, so I dropped it off the next day and they gave me a brand new Jetta to drive and had all the issues fixed by the time I got off work the next day.

In the end, I had a very positive experience. My car looks great and all of the needed fixes were completed quickly.

5
★★★★★

I just purchased a 2007 GTI. Overall, this was a really positive experience. The salesman was really nice and the whole purchasing process went rather smoothly.

I found the car online before it had been put on the lot and hence needed a few things done (side mirror fix, replace tint in rear left window, alignment).

The service department was closed when I bought it, so I dropped it off the next day and they gave me a brand new Jetta to drive and had all the issues fixed by the time I got off work the next day.

In the end, I had a very positive experience. My car looks great and all of the needed fixes were completed quickly.

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.

I purchased a 2008 Passat from this dealership about 6 months ago. This was by far the worst experience I have ever had. They misled me about the history of the vehicle (best to ask for a Car Fax). I was told I was purchasing the "manager's" car. In reality they were selling me a previous Enterprise rental car. There were small scratches on the exterior of the vehicle that they promised to fix, in writing. When I picked the car up from the "scratch repairs" it was as if nothing had been done at all. The bumper had a terrible scratch that was to be fixed, to this day that scratch is still there. After setting up a meeting with their GM (because I filed a BBB complaint due to their dishonest behavior) I was advised that the bumper would be completely replaced, just to make me happy, I reiterate, the scratch is still on the bumper. While in the meeting with the GM they were replacing one of the pulls on my back window shade, it was missing. I could have replaced this myself given the replacement part, they replaced the wrong one, (I would have assumed that impossible myself but their level of ignorance caught me off guard). That piece is still missing to this day. They gave me some VW gear as a peace offering. I asked them to order a large hoodie for me, they had me drive all the way there to pick up the XXL one that they ordered. The list goes on and on. You should be able to find the full breakdown of my complaint on the BBB site if you are interested. I am actually driving all the way to Carolina VW on Independence to avoid these people. Take my advice and do the same.

1
★☆☆☆☆

I purchased a 2008 Passat from this dealership about 6 months ago. This was by far the worst experience I have ever had. They misled me about the history of the vehicle (best to ask for a Car Fax). I was told I was purchasing the "manager's" car. In reality they were selling me a previous Enterprise rental car. There were small scratches on the exterior of the vehicle that they promised to fix, in writing. When I picked the car up from the "scratch repairs" it was as if nothing had been done at all. The bumper had a terrible scratch that was to be fixed, to this day that scratch is still there. After setting up a meeting with their GM (because I filed a BBB complaint due to their dishonest behavior) I was advised that the bumper would be completely replaced, just to make me happy, I reiterate, the scratch is still on the bumper. While in the meeting with the GM they were replacing one of the pulls on my back window shade, it was missing. I could have replaced this myself given the replacement part, they replaced the wrong one, (I would have assumed that impossible myself but their level of ignorance caught me off guard). That piece is still missing to this day. They gave me some VW gear as a peace offering. I asked them to order a large hoodie for me, they had me drive all the way there to pick up the XXL one that they ordered. The list goes on and on. You should be able to find the full breakdown of my complaint on the BBB site if you are interested. I am actually driving all the way to Carolina VW on Independence to avoid these people. Take my advice and do the same.

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Business Response:

Hello KH. This is Mark Cohen, the new General Manager of Volkswagen of South Charlotte. I am disappointed to hear about your poor experience with the dealership under previous management. Since purchasing Volkswagen South, I have made a commitment to all customers to ensure the highest levels of service and customer satisfaction. My sales staff and service technicians understand the importance of honesty and respect to each person who chooses to do business with us. I appreciate your feedback, as it allows me to be aware of the kinds of circumstances I never want to happen under my management. I do hope to have the opportunity to earn your business again in the future. If you have any further concerns, please call me at (704) 552-6500. I??ll be happy to resolve any remaining issues you might have.

Latest reviews from Citysearch.

.

I bought my first new car at VW of South Charlotte. Barry was so helpful and respectful. My fiance and I are young, and we appreciated he treating us like valuable customers. We were treated like potential buyers and because of that we

6
★★★★★

I bought my first new car at VW of South Charlotte. Barry was so helpful and respectful. My fiance and I are young, and we appreciated he treating us like valuable customers. We were treated like potential buyers and because of that we

.

The Sales People are awesome. I left with the deal I wanted & the vehicle. Their follow up & follow through is tops. Thanks VW of South Charlotte.

6
★★★★★

The Sales People are awesome. I left with the deal I wanted & the vehicle. Their follow up & follow through is tops. Thanks VW of South Charlotte.

.

I bought a pre-owned 2005 Ford Escape Hybrid from Volkswagen South in August of 2009. I am young, and when I was buying my car, the management treated me disrespectfully. I was walked out on when I asked to lower the price of the car 500$. The financial guy was rude and I had to bring my father in to talk to him because he refused to talk to me because I was 20 and had no "experience" in car buying. I agreed to purchase the vehicle at asking price if they agreed to fix the car to my standard. They agreed and signed a "WE OWE" with my purchase. Soon after, the company went under new ownership and Volkswagen South told me to go to Carolina Volkswagen where was still run by the same owner. I did just that and they refused to honor my "WE OWE." I called back and forth to each Volkswagen dealership for months and I would either be ignored, hung up on, laughed at, lied to, and even ran from. It has been ten months now and I have still not even received the second key to my vehicle. I drove the car off the lot DIRTY because they were closing for the night. Carolina Volkswagen was just as bad and made me be the middle man in their business. Not only did South treat me disrespectfully in the car buying process, they had NO IDEA what they were selling! They didn't know anything about my car or how it worked etc. I did all the research off of my blackberry because they wouldn't let me use a computer to do it or even try looking it up themselves! This is the worst business ever! I would love to own a VW someday but I can tell you I will not be buying one in Charlotte! I have contacted Better Business Bureau and I am hoping i get the Navigation disks, get the cracked windshield fixed, get my bumpers painted, get the leather repaired, and the body work done! Oh, and get my car cleaned with the second key.

1
★☆☆☆☆

I bought a pre-owned 2005 Ford Escape Hybrid from Volkswagen South in August of 2009. I am young, and when I was buying my car, the management treated me disrespectfully. I was walked out on when I asked to lower the price of the car 500$. The financial guy was rude and I had to bring my father in to talk to him because he refused to talk to me because I was 20 and had no "experience" in car buying. I agreed to purchase the vehicle at asking price if they agreed to fix the car to my standard. They agreed and signed a "WE OWE" with my purchase. Soon after, the company went under new ownership and Volkswagen South told me to go to Carolina Volkswagen where was still run by the same owner. I did just that and they refused to honor my "WE OWE." I called back and forth to each Volkswagen dealership for months and I would either be ignored, hung up on, laughed at, lied to, and even ran from. It has been ten months now and I have still not even received the second key to my vehicle. I drove the car off the lot DIRTY because they were closing for the night. Carolina Volkswagen was just as bad and made me be the middle man in their business. Not only did South treat me disrespectfully in the car buying process, they had NO IDEA what they were selling! They didn't know anything about my car or how it worked etc. I did all the research off of my blackberry because they wouldn't let me use a computer to do it or even try looking it up themselves! This is the worst business ever! I would love to own a VW someday but I can tell you I will not be buying one in Charlotte! I have contacted Better Business Bureau and I am hoping i get the Navigation disks, get the cracked windshield fixed, get my bumpers painted, get the leather repaired, and the body work done! Oh, and get my car cleaned with the second key.

Pros: NONE!

Cons: Management, Lied to, Not committed, The list can go on!

.

My daughter took her Passat here for an oil leak. Ended up needing $220 in parts for which they charged $868 in labor and $35 for Shop Supplies; with tax this repair cost us $1141. Upon picking up the vehicle my wife asked if the oil was filled (since the vehicle had an oil leak, we didn??t want our daughter driving around low on oil) for which the service manager said, ??of course.? The next morning, after the vehicle sat all night, I checked the oil, and it was one quart low. So we just spent $1141 to fix this oil leak and now I have to go out and buy a quart of oil ?? frustrating! For the amount they charge for labor I would expect a skilled technician to ensure the oil is filled before returning the vehicle. My wife called and spoke with the manager and he said he would check into this and call back ?? we??re still waiting for the callback. This will be the last time we use Volkswagen of South Charlotte for any of our service needs.

1
★☆☆☆☆

My daughter took her Passat here for an oil leak. Ended up needing $220 in parts for which they charged $868 in labor and $35 for Shop Supplies; with tax this repair cost us $1141. Upon picking up the vehicle my wife asked if the oil was filled (since the vehicle had an oil leak, we didn??t want our daughter driving around low on oil) for which the service manager said, ??of course.? The next morning, after the vehicle sat all night, I checked the oil, and it was one quart low. So we just spent $1141 to fix this oil leak and now I have to go out and buy a quart of oil ?? frustrating! For the amount they charge for labor I would expect a skilled technician to ensure the oil is filled before returning the vehicle. My wife called and spoke with the manager and he said he would check into this and call back ?? we??re still waiting for the callback. This will be the last time we use Volkswagen of South Charlotte for any of our service needs.

Pros: Location

Cons: Expensive labor rate; amature work quality

.

I purchased a 2008 Passat from this dealership about 6 months ago. This was by far the worst experience I have ever had. They misled me about the history of the vehicle (best to ask for a CarFax). I was told I was purchasing the "manager's" car. In reality they were selling me a previous Enterprise rental car. There were small scratches on the exterior of the vehicle that they promised to fix, in writing. When I picked the car up from the "scratch repairs" it was as if nothing had been done at all. The bumper had a terrible scratch that was to be fixed, to this day that scratch is still there. After setting up a meeting with their GM (because I filed a Better Biz complaint due to their dishonest behavior) I was advised that the bumper would be completely replaced, just to make me happy, I reiterate, the scratch is still on the bumper. While in the meeting with the GM they were replacing one of the pulls on my back window shade, it was missing. I could have replaced this myself given the replacement part, they replaced the wrong one, (I would have assumed that impossible myself but their level of ignorance caught me off guard). That piece is still missing to this day. They gave me some VW gear as a peace offering. I asked them to order a large hoodie for me, they had me drive all the way there to pick up the XXL one that they ordered. The list goes on and on. You should be able to find the full breakdown of my complaint on the Better Biz site if you are interested. I am actually driving all the way to Carolina VW on Independence to avoid these people. Take my advice and do the same.

1
★☆☆☆☆

I purchased a 2008 Passat from this dealership about 6 months ago. This was by far the worst experience I have ever had. They misled me about the history of the vehicle (best to ask for a CarFax). I was told I was purchasing the "manager's" car. In reality they were selling me a previous Enterprise rental car. There were small scratches on the exterior of the vehicle that they promised to fix, in writing. When I picked the car up from the "scratch repairs" it was as if nothing had been done at all. The bumper had a terrible scratch that was to be fixed, to this day that scratch is still there. After setting up a meeting with their GM (because I filed a Better Biz complaint due to their dishonest behavior) I was advised that the bumper would be completely replaced, just to make me happy, I reiterate, the scratch is still on the bumper. While in the meeting with the GM they were replacing one of the pulls on my back window shade, it was missing. I could have replaced this myself given the replacement part, they replaced the wrong one, (I would have assumed that impossible myself but their level of ignorance caught me off guard). That piece is still missing to this day. They gave me some VW gear as a peace offering. I asked them to order a large hoodie for me, they had me drive all the way there to pick up the XXL one that they ordered. The list goes on and on. You should be able to find the full breakdown of my complaint on the Better Biz site if you are interested. I am actually driving all the way to Carolina VW on Independence to avoid these people. Take my advice and do the same.

Pros: Location, Facilities, Easy To Neg Price

Cons: Management, Follow-up On Written Promises, Customer Focus, Vehicle Techs,

Message from Volkswagen of South Charlotte

If you want selection, Volkswagen of South Charlotte is the place to look first. Volkswagen of South Charlotte of Charlotte, NC serves Huntersville, Gastonia, Mooresville, Hickory, Pineville, Mecklenburg County, and Rock Hill, SC. We are a Volkswagen dealership that takes customer service to the next level. With a massive inventory selection, we have in stock more new and used cars than any other Charlotte area Volkswagen dealers. We have new Volkswagen, certified pre-owned, and used car inventory arriving daily, so you are bound to find what you are looking for here at Charlotte Volkswagen. Your Charlotte, Gastonia, and Rock Hill Volkswagen area dealer offers a huge selection with changes daily, so it give us an opportunity to make you a customer for life!!!

More about Volkswagen of South Charlotte

In addition to automotive sales, we offer a wide selection of pre-owned cars, trade-in appraisals, wholesale and custom parts, official Volkswagen driver gear, professional detailing, driver specials and much more!

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