Cary Towing & Recovery

★★☆☆☆

About Cary Towing & Recovery

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Automotive

Automotive
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Valley Auto Body & Frame Inc

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Best Way 24 Hour Towing

5021 W Elm St Mchenry, IL

2.1429 7
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This company illegally towed my mothers car, said my apartments management authorized the towing, and continued to hang up on my mother even as she was trying to get the address to get her car. We ended up calling the management company who said they are the ONLY ones allowed to call in towing for that area, and they had not called Cary Towing at all.

This guy was the most unprofessional jerk I have ever come across. His actions were unethical, his verbage flat out degrading and disgusting, and he could not care less. I can not figure out how this man is still in business.

1
★☆☆☆☆

This company illegally towed my mothers car, said my apartments management authorized the towing, and continued to hang up on my mother even as she was trying to get the address to get her car. We ended up calling the management company who said they are the ONLY ones allowed to call in towing for that area, and they had not called Cary Towing at all.

This guy was the most unprofessional jerk I have ever come across. His actions were unethical, his verbage flat out degrading and disgusting, and he could not care less. I can not figure out how this man is still in business.

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This is the worst towing company i have ever had to deal with. The dispatcher was totally rude and disrespectful after HE was the one who made an error in giving me the total for my tow. He started cursing at me for questioning him. Think twice before you let these rude douchebags tow your vehicle!

1
★☆☆☆☆

This is the worst towing company i have ever had to deal with. The dispatcher was totally rude and disrespectful after HE was the one who made an error in giving me the total for my tow. He started cursing at me for questioning him. Think twice before you let these rude douchebags tow your vehicle!

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I neglected to have AAA or any insurance for towing for one vehicle in my fleet by mistake. So, I had to find a tow truck service. I hate that. Most have a cost to hook up and then per mile. Some said that cash would get me a cheaper rate. Then, I called Cary Towing and they were honest. Flat rates night rate was $75 and $50 for a day rate. No cost per mile. Not sure if that was because my tow are within 5-10 miles or not. I called Mark and they were responsive and understandable towards my situation. They arrived when they said they were and everything went smooth. When you do breakdown (because it will happen), keep this company in mind and I hope you have a similar experience. I hated not to have a towing service, but dealing with them was good.

2
★★★★★

I neglected to have AAA or any insurance for towing for one vehicle in my fleet by mistake. So, I had to find a tow truck service. I hate that. Most have a cost to hook up and then per mile. Some said that cash would get me a cheaper rate. Then, I called Cary Towing and they were honest. Flat rates night rate was $75 and $50 for a day rate. No cost per mile. Not sure if that was because my tow are within 5-10 miles or not. I called Mark and they were responsive and understandable towards my situation. They arrived when they said they were and everything went smooth. When you do breakdown (because it will happen), keep this company in mind and I hope you have a similar experience. I hated not to have a towing service, but dealing with them was good.

Pros: Quick, responsive and honest

Cons: none

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We ended up having to use this service due to none others available when my husband needed his car unlocked. The man was very short with me, called me sweetheart & dear and quoted a higher price than what we were referred to him for. Plus it took over 2 hours. I hope we never have to use them again and will certainly avoid it at all costs.

0
★☆☆☆☆

We ended up having to use this service due to none others available when my husband needed his car unlocked. The man was very short with me, called me sweetheart & dear and quoted a higher price than what we were referred to him for. Plus it took over 2 hours. I hope we never have to use them again and will certainly avoid it at all costs.

Pros: kinda was there when everyone else was busy

Cons: rude, unprofessional, expensive

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Yes my wife called Cary towing and she said they where very nice and very helpful she said to me honey i wish all people where like that on the phone.I said like how she said he call me sweet heart that made me smile after being on the side of I40 & wade ave for two hours looking for a towing co. to come out and get my car i call them they where very nice and very helpful Thank you Cary towing for being there for my wife a little word like that made her fill great TY

5
★★★★★

Yes my wife called Cary towing and she said they where very nice and very helpful she said to me honey i wish all people where like that on the phone.I said like how she said he call me sweet heart that made me smile after being on the side of I40 & wade ave for two hours looking for a towing co. to come out and get my car i call them they where very nice and very helpful Thank you Cary towing for being there for my wife a little word like that made her fill great TY

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I called these guys cause that's who my dealer recommended, but they, or at least the dispatcher, was totally uprofessional. Kept calling me "sweetheart" and when I inquired about this he replied "it's a Southern thing" and did not apologize for inadvertantly offending me. Then he could not give me a price (despite having exact pick up and drop off locations) nor did he have an estimate of when they would get to me. After hanging up with them, I immediately tried Cricket - they were awesome, please see my review of them - afterwhich I called Cary Towing right back to cancel and had to leave that message on a voicemail. Maybe these guys would have done the job fine, but after that phone call I didn't care to find out.

1
★☆☆☆☆

I called these guys cause that's who my dealer recommended, but they, or at least the dispatcher, was totally uprofessional. Kept calling me "sweetheart" and when I inquired about this he replied "it's a Southern thing" and did not apologize for inadvertantly offending me. Then he could not give me a price (despite having exact pick up and drop off locations) nor did he have an estimate of when they would get to me. After hanging up with them, I immediately tried Cricket - they were awesome, please see my review of them - afterwhich I called Cary Towing right back to cancel and had to leave that message on a voicemail. Maybe these guys would have done the job fine, but after that phone call I didn't care to find out.

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0 out of 1 people found this review helpful.

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Dispatcher was condesending (called me "sweetheart" one too many times) and could not give me an exact price (despite having both the pick up and drop off addressed) nor an estimate on when they would get to me. Go with Cricket. I did and they were awesome.

0
★☆☆☆☆

Dispatcher was condesending (called me "sweetheart" one too many times) and could not give me an exact price (despite having both the pick up and drop off addressed) nor an estimate on when they would get to me. Go with Cricket. I did and they were awesome.

 

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